2002 Jeep Grand Cherokee Interior & seats Problems

WHEN I GOT IN MY JEEP THERE WAS A BREAKING SOUND FROM UNDER THE DRIVERS SEAT. I NOTICED THE SEAT WAS ROCKING BACK AND FORTH AND WHEN I LOOKED UNDERNEATH AT THE FRAME OF THE SEAT I SAW WHERE THE FRAME BROKE IN HALF. IT IS UNSAFE TO DRIVE NOW AND IT IS MY ONLY MEANS OF TRANSPORTATION. I USED TO HAVE A LOT MORE FAITH IN JEEP UNTIL I LOOKED IT UP AND STARTED SEEING MORE AND MORE PEOPLE HAVE THE SAME PROBLEM AND CHRYSLER/JEEP HAS NOT RECALLED IT. DUE TO THIS BEING A LIFE THREATENING PROBLEM I WILL NOT BUY ANOTHER JEEP IF THEY DON'T RECALL IT! THERE IS PLENTY OF LIFE LEFT IN THE VEHICLE BUT IS NOW INOPERABLE DUE TO IT BEING AN EXTREMELY UNSAFE VEHICLE.

NHTSA ID

11243150

Incident

Aug 3, 2019

Mileage

170,000 mi

THE DRIVER SIDE SEAT HEATER GETS SO HOT OR FEELS LIKE IT'S BURNING MY LEGS.. I CAN ONLY USE IT ON LOW TO PREVENT BURNS.. THE PASSENGER SIDE DOES NOT WORK AT ALL. (RECALL #09V117000) IF THE PASSENGER SIDE DOOR IS OPEN, I CANNOT LOCK THE DOORS, OR PUT THE WINDOWS UP UNTIL IT IS SHUT. (RECALL #01V288000) .. PERIODICALLY WHEN I START THE JEEP THE AIR BAG LIGHT WILL STAY ON.. I HAVE TO PULL OVER, TURN THE VEHICLE OFF, AND REPEAT THE PROCESS UNTIL IT GOES BACK OFF. (RECALL #12V527000)

NHTSA ID

11076185

Incident

Mar 30, 2017

I REPORTED THIS PROBLEM A MONTH OR SO AGO ABOUT THE FRONT DRIVER'S SEAT BREAKING AND BREAKING OFF THE VEHICLE FRAME. PLUS THE A/C ISSUE UNDER THE GLOVE COMPARTMENT OVERHEATS AND MELTS THE MECHANISM AND CONTINUES TO BURN. WHEN I REPORTED THE ISSUE, NO WRECK WAS INVOLVED. SINCE REPORTING THE PROBLEM, THE VEHICLE WAS INVOLVED IN AN ACCIDENT AND TOTALED. MY FIX APPARENTLY ALLOWED THE SEAT TO STAY ON THE FRAME BUT THE SEAT STILL BROKE. FORTUNATELY, NO SERIOUS INJURY, ONLY SORE NECK AND BUMP TO THE HAND.

NHTSA ID

10937385

Incident

Nov 30, 2016

Mileage

150,000 mi

DRIVER'S SEAT DETACHES FROM CAR FRAME. ELECTRICAL BLOWER MODULE RESISTOR OVERHEATS, MELTS, AND BURNS. BOTH ISSUES ARE KNOWN BY CONSUMERS AND DEALERSHIPS, SO THERE IS NO WAY JEEP/CHRYSLER DOESN'T KNOW ABOUT THE DESIGN FLAWS AND THE DANGER. DRIVER'S SEAT: THERE IS A GREAT DEAL OF CHATTER ON THE INTERNET REGARDING THE DRIVER'S SEAT DETACHMENT FROM THE CAR FRAME AND THE REASON FOR IT. PEOPLE HAVE CREATED VARIOUS FIXES THAT MAY OR MAY NOT WORK WELL. AS ADDED PROOF, IT IS IMPOSSIBLE TO FIND A JEEP GRAND CHEROKEE DRIVER'S SEAT IN ANY JUNK YARD. PLEASE GO LOOK FOR YOURSELF. MINE TOTALLY BROKE WHILE ON THE HIGHWAY, NEARLY CAUSING A WRECK. IT'S TERRIBLE AND I DO NOT UNDERSTAND WHY THERE HASN'T BEEN A RECALL AND SOMEONE HELD CRIMINALLY LIABLE FOR THIS. BLOWER MOTOR MODULE: LOTS OF CHATTER ON THE INTERNET AS WELL AS TO THE PROBLEM AND THE CAUSE. MINE MELTED AND BECAME SO HOT THAT I COULDN'T TOUCH IT WITHOUT BURNING MY HAND - WHICH I DID. THERE IS A FIX, BUT YOU HAVE TO BUY AN UPGRADE MODULE WHICH STILL GETS HOT. ALSO, THE MODULE TURNS THE BLOWER IN REVERSE, SO YOU HAVE TO REVERSE THE LEADS. IT'S DANGEROUS AND AGAIN, I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL ON IT EITHER AND SOMEONE HELD CRIMINALLY LIABLE.

NHTSA ID

10928230

Incident

Jun 10, 2014

Mileage

83,000 mi

THE POWER DRIVER'S SEAT RETAINING BRACKETS HAVE BROKEN AND HAVE CREATED A VERY UNSAFE DRIVING SITUATION. RESEARCHING THIS BREAKAGE ONLINE REVEALS A WIDESPREAD SAFETY HAZARD THAT IS NOT BEING DEALT WITH BY JEEP. A RECALL SHOULD BE MADE DUE TO THE HIGH FREQUENCY OF THE BREAKAGE OF A CAR'S SAFETY FEATURES, WHICH I HAD NEVER ENCOUNTERED BEFORE ... A DRIVER'S SEAT RETAINING BRACKETS FAILING DUE TO INSUFFIECIENTLY STRONG METAL USED BY THE MANUFACTURER.

NHTSA ID

10860997

Incident

Apr 11, 2016

Mileage

144,000 mi

TAKATA RECALL THE SEATS STOPPED HEATING AND GOT REALLY HOT IN ONE SPOT I PULLED THE SEAT COVER UP AND IT BURNED A SPOT IN ME SEAT COVER AND FOAM UNDERNEATH WHERE THE WIRE IS RUN THRU THE SEATS IT IS ON BOTH THE DRIVER SIDE AND PASSENGER SIDE SEATS THERE IS A RECALL ON THE HEATED SEATS ON SOME MODELS BUT NOT ON MINE BUT IT COULD HAVE BURNED ME OR MY KIDS OR COULD HAVE CAUGHT THE CAR ON FIRE.

NHTSA ID

10840072

Incident

Feb 24, 2016

Mileage

210,000 mi

TAKATA RECALL, WAS DRIVING TO WORK ON A HIGHWAY IN MINOT ND, STARTED TO SMELL SMOKE AND SOMETHING HOT SMELLING, THEN MY RIGHT DRIVERS LEG WAS GETTING HOT. I LOOKED DOWN AND MY DRIVERS SEAT WAS SMOKING UNDERNEATH. HURRIED TO STOP ALONG THE SIDE OF ROAD, TURNED OFF SEAT WARMER BUTTON, THEN OPENED THE DRIVERS DOOR TO CLEAR THE SMOKE AND COOL UNDER THE SEAT. REPORTED THIS TO CHRYSLER, THEY STATED MY VIN # WAS NOT ON THE RECALL LIST. IF IT CAUGHT FIRE--IT SOUND BE ON LIST BY NOW. THIS COULD BE VERY DANGEROUS DRIVING DOWN THE HIGHWAY IF THE PASSENGER SIDE DOES THE SAME THING AS DRIVERS SIDE DID. VIN# [XXX] THE CAMPAIGN # 09V117000 ALSO AS OF TODAY I HAVE RECEIVED RECALLS ON AIRBAG AND ENGINE FAN--CALLED THEM LAST YEAR TO ORDER IN MINOT--THEY STATE THEY HAVEN'T GOTTEN YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10825147

Incident

Nov 26, 2009

Mileage

105,200 mi

THE SEAT BRACKET ON THE DRIVER SIDE IS BROKEN. I RESEARCHED THIS AND THIS IS A WIDESPREAD ISSUE WITH COMPANIES ACTUALLY MANUFACTURING THICKER AFTERMARKET BRACKETS DUE TO THE DEMAND FOR THE PRODUCT.

NHTSA ID

10716445

Incident

May 14, 2015

Mileage

170,000 mi

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE SEAT WARMER OVER HEATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

NHTSA ID

10682470

Incident

Jan 27, 2015

Mileage

150,000 mi

SEAT WARMERS ON BOTH SIDES OF VEHICLE BECAME REALLY HOT TOWARDS THE FRONT CENTER PORTION OF THE SEAT. TURNED THEM OFF AND WHEN I GOT HOME I REMOVED THE LEATHER FROM THE SEAT AND FOUND BARE WIRES THAT WERE OVER HEATING AND BURNING THROUGH THE SEAT CUSHION AND BACKING ON THE LEATHER. *TR

NHTSA ID

10672757

Incident

Nov 5, 2014

Mileage

140,000 mi

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 12V525000 (SEATS) AND 12V527000 (AIR BAGS) HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10619281

Incident

Jan 7, 2013

THE 1999-2004 JEEP GRAND CHEROKEE SEAT TRACK HAS A WEAK POINT ON THE REAR SCISSOR ASSEMBLY. WHEN YOU START TO NOTICE A WOBBLE OR CLICK IT MEANS ONE OF THE TINY CONNECTING PIECES HAS BROKEN. EVENTUALLY THE OTHER SIDE WILL ALSO BREAK ALLOWING YOU TO LIFT THE ENTIRE SEAT UP. *TR

NHTSA ID

10610855

Incident

Jul 1, 2013

Mileage

130,000 mi

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE JERKED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE INTERIOR LIGHTS OF THE VEHICLE WOULD REMAIN ILLUMINED WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.

NHTSA ID

10609857

Incident

Jul 1, 2013

Mileage

104,000 mi

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE FRONT PASSENGER SEAT WARMER BECAME EXTREMELY HOT THEN FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE SEAT WARMER HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 09V117000 (SEATS). THE FAILURE MILEAGE WAS 98,500.

NHTSA ID

10583348

Incident

Jan 1, 2014

Mileage

98,500 mi

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT WARMER OVERHEATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED UNDER NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 135,000.

NHTSA ID

10573340

Incident

Mar 17, 2014

Mileage

135,000 mi

WE WERE TRAVELING ON THE HIGHWAY WITH THE HEATED SEATS ON AND THEY BECAME EXTREMELY HOT. I TURNED THEM OFF AND STOPPED TO LET THE SEATS COOL. LATER IN THE DAY WHEN I TRIED TO USE THEM AGAIN THEY WOULD NOT WORK. AND HAVE NOT WORKED SINCE. I CHECKED THE NHTSA SITE FOR RECALLS AND I DISCOVERED A RECALL FOR THIS PROBLEM, NHTSA CAMPAIGN # 09V1117000/ CHRYSLER LLC RECALL # J14. WHEN I WENT TO MY LOCAL JEEP DEALER I WAS INFORMED THAT MY VIN # WAS NOT PART OF THE RECALL EVEN THOUGH I WAS EXPERIENCING THE EXACT SAME PROBLEM. I LOOKED ON THE WEB SITE "ARFC.ORG" AND DISCOVERED THERE ARE A LARGE NUMBER OF JEEP CHEROKEE OWNERS HAVING THE SAME PROBLEM. MANY OF THEM HAD FIRES AND/OR BURNS, YET THEY ARE NOT COVERED BY THE RECALL. JEEP CLEARLY HAS A PROBLEM WITH THEIR HEATED SEATS THAT NEEDS TO BE ADDRESSED. THE RECALL APPEARS TO BE ONLY FOR SOME REPAIR PARTS FROM A PREVIOUS RECALL. IF CHRYSLER HAD TO HAVE A RECALL AND INSTALL REPAIRS FOR THEIR HEATED SEATS IT IS OBVIOUS THEIR HEATING ELEMENTS ARE PROBLEMATIC AND THEY SHOULD EXTENT THE RECALL TO COVER ALL JEEP HEATED SEAT PROBLEMS. *TR

NHTSA ID

10568273

Incident

Jan 2, 2014

Mileage

105,000 mi

MY VEHICLE IS AN 02 OVERLAND. MY DRIVER SIDE HEATED SEATS NO LONGER WORKS. ONE MORNING IT WAS JUST DEAD AND PASSENGERS ARE CONSTANTLY COMPLAINING ABOUT THE INTENSE HEAT COMING FROM THEIR SEAT. I HAVE NEVER BEEN INFORMED OF THIS AS A FAULTY UNIT BUT NOW SEEING THE COMPLAINTS ONLINE I WOULD LIKE TO VOICE MY ISSUE AND HAVE MY SEATS CHECKED OUT OR DISABLED. I REALLY APPRECIATE ANY HELP YOU CAN PROVIDE. *TR

NHTSA ID

10565682

Incident

Jun 7, 2011

Mileage

80,000 mi

I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND. RECENTLY, I HAVE HAD PROBLEMS WITH MY DRIVERS SIDE HEATED SEAT. YESTERDAY, IT GOT EXTREMELY HOT SO I SHUT IF OFF FOR FEAR OF A FIRE OR BEING BURNT, AND TODAY IT IS NOT WORKING AT ALL. BECAUSE OF THIS, I AM ALSO CONCERNED ABOUT THE SAFETY OF THE PASSENGER HEATED SEAT. I FOUND OUT FROM A DEALER THAT THERE IS A RECALL ON THIS PARTICULAR ISSUE, BUT MY VIN NUMBER IS NOT COVERED. I CALLED CHRYSLER CUSTOMER CARE TO DISCUSS THIS, AND THEY SAID THEY WERE UNABLE TO HELP. I FEEL THIS IS A KNOWN ISSUE AND MY VEHICLE IS DISPLAYING THE EXACT SYMPTOMS COVERED IN THIS RECALL, YET FOR SOME UNEXPLAINABLE VEHICLE IT HAS BEEN EXCLUDED. THE FOLLOWING IS TEXT FROM THE RECALL: SUMMARY: CHRYSLER IS RECALLING 102,354 M/Y 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 M/Y) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT. CONSEQUENCE: OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY. REMEDY: DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE MANUFACTURER HAS NOT YET PROVIDED AN OWNER NOTIFICATION SCHEDULE. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. *TR

NHTSA ID

10562920

Incident

Feb 3, 2014

Mileage

155,400 mi

TL - THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SEAT HEATING ELEMENT OVER HEATED CAUSING A HOLE TO BURN THROUGH THE SEAT AND THE DRIVERS JACKETS. THE DRIVER SUSTAINED A MINOR BURN AS A RESULT OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT SEAT HEATER WAS FOUND TO BE BURNT AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO SENT AN ENGINEER TO INSPECT THE VEHICLE. THE ENGINEER FAILED TO FIND A MANUFACTURER DEFECT AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,881 AND THE CURRENT MILEAGE WAS 132,000. PM

NHTSA ID

10559607

Incident

Jan 24, 2012

Mileage

126,881 mi

MY POWER STEERING WENT OUT, THE AIR CONDITIONER QUIT WORKING, THE AIR BAGS LIGHT WILL NOT GO OFF, HEADLIGHTS COME ON AND OFF WHEN NO ONE IS IN THE VEHICLE, THE ELECTRICAL SENSORS ARE INOPERABLE, AND THE HEATED SEATS GET TOO HOT, OR NOT WORK AT ALL. I HAVE YET TO RECEIVE ANY RECALLS FOR MY 2002 JEEP GRAND CHEROKEE OVERLAND. I WOULD LIKE TO KNOW WHY I HAVE NOT RECEIVED ANY RECALL NOTICES FOR THE PROBLEMS THAT HAVE PROMPTED CHRYSLER TO ISSUE RECALL NOTICES FOR ABOVE ISSUES. *TR

NHTSA ID

10532485

Incident

May 1, 2012

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE HEATED ELECTRIC SEATS WERE OVERHEATING ABNORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED UNDER NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 82,000.

NHTSA ID

10526156

Incident

Jul 7, 2010

Mileage

60,000 mi

DRIVING MY CHILDREN HOME FROM NEW YORK ON THE 6TH OF JULY 2013, SOME WHERE ON THE TURNPIKE MY 16 YEAR OLD DAUGHTER COMPLAINED ABOUT THE HEATED SEAT BEING TO HOT. I TOLD HER THAT SHE SHOULD TURN IT OFF THEN, TO WITCH SHE REPLIED I ALREADY DID DAD BUT ITS STILL HOT. SHE DROVE THE REST OF THE TRIP WITH THE SEAT OFF. AS SOON AS WE COULD PULLED OVER TO TAKE A LOOK AT IT WE DID. WHEN WE TOOK A LOOK AT THE EFFECTED AREA IT LOOKED LIKE A TENNIS BALL SIZE BLISTER. JUST TO BE SAFE I HAD TO TAKE HER TO THE ER AND IT WAS A 2ND DEGREE BURN!! *TR

NHTSA ID

10523802

Incident

Jul 6, 2013

Mileage

182,000 mi

HIT FROM BEHIND ,REARENDED,. FIRST IMPACT THREW ME FORWARD THEN HIT AGAIN 2ND IMPACT BROKE SEAT BACK AND I FELL BACK FLAT INTO BACKSEAT.. 2 TORN ROTATOR CUFFS AND SHOULDER BALL AND SOCKET DAMAGED DUE TO TRYING TO HOLD ONTO WHEEL AND MAINTAIN CONTROL OF CAR WHILE SEAT WAS COLLAPSING. *TR

NHTSA ID

10523783

Incident

Nov 10, 2011

Mileage

100,000 mi

THE DRIVER'S SIDE POWER SEAT BRACKET HAD BROKEN IN TWO, TIPPING THE SEAT TO THE RIGHT. *TR

NHTSA ID

10492372

Incident

Jan 12, 2013

Mileage

219,000 mi

THE DRIVER'S SIDE POWER SEAT BRACKET HAD BROKEN IN TWO, TIPPING THE SEAT TO THE RIGHT, MAKING ME OVER-STEER VERY QUICKLY TO THE RIGHT WHICH I HAD TO COMPENSATE FOR IN ORDER TO AVOID RUNNING OFF THE ROAD INTO THE DITCH. I HAVE SINCE READ ONLINE THAT THIS IS A COMMON PROBLEM OF METAL FATIGUE FROM UNDER STRENGTH RAILS. *TR

NHTSA ID

10490564

Incident

Jul 20, 2012

Mileage

134,202 mi