RoadVitals

2002 Jeep Grand Cherokee Suspension Problems

Owner-reported complaints naming the suspension system, filed with NHTSA

Data refreshed

Suspension reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
17
Latest Jun 23, 2023
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
1%
of 1,476 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
0
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
0

What this page shows

Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2002 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 17 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming suspension

Shown in the owner’s own words, exactly as filed

ElectricalSteeringSuspension
Filed Jun 23, 2023

Taillight on back passenger side won't work, steering has been bad since I had, steering linkage and suspension failing, emergency brake doesn't work, cruise control won't work, oil pressure always reads high, airbag light stays on n seatbelt light stays on if I don't turn key on n let sit for an few seconds before starting jeep, gas pedal sticks , power steering fluid is leaking bad, steering linkage close to breaking heard noise so I pulled over. Also shocks bad, when hit an small bump it sounds like whole front end breaks

NHTSA ID
11528596
Incident
Jun 23, 2023
ElectricalInterior & seatsSuspension
Filed Mar 4, 2018

THE DRIVER SIDE SEAT HEATER GETS SO HOT OR FEELS LIKE IT'S BURNING MY LEGS.. I CAN ONLY USE IT ON LOW TO PREVENT BURNS.. THE PASSENGER SIDE DOES NOT WORK AT ALL. (RECALL #09V117000) IF THE PASSENGER SIDE DOOR IS OPEN, I CANNOT LOCK THE DOORS, OR PUT THE WINDOWS UP UNTIL IT IS SHUT. (RECALL #01V288000) .. PERIODICALLY WHEN I START THE JEEP THE AIR BAG LIGHT WILL STAY ON.. I HAVE TO PULL OVER, TURN THE VEHICLE OFF, AND REPEAT THE PROCESS UNTIL IT GOES BACK OFF. (RECALL #12V527000)

NHTSA ID
11076185
Incident
Mar 30, 2017
Suspension
Filed Nov 7, 2016

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK PROFUSELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE ALL FOUR BALL JOINTS, FRONT STEERING GEAR, ALL FOUR SHOCKS, ALL FOUR TIRES, AND BOTH REAR CONTROL ARMS WAS REPLACED. EVEN AFTER THE REPAIRS, THE CONTACT WAS STILL EXPERIENCING THE SAME FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

NHTSA ID
10924683
Incident
Oct 2, 2015
Mileage
120,000 mi
Other / unspecifiedSteeringSuspension
Filed Aug 13, 2016

DEATH WOBBLE IN STEERING SYSTEM AT 40 MPH AND ABOVE.

NHTSA ID
10895511
Incident
Mar 1, 2016
Mileage
200,000 mi
Suspension
Filed Mar 28, 2016

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TURNING AT A LOW SPEED, AN ABNORMAL SOUND EMITTED FROM THE FRONT OF THE VEHICLE. THE CONTACT DISCOVERED THAT THE FRONT PASSENGER SIDE LOWER BALL JOINT WAS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID
10851853
Incident
Mar 26, 2016
SteeringSuspension
Filed Apr 5, 2015

DEATH WOBBLE UNABLE TO STEER CONTROL AUTO AT 30MPH AND ABOVE UNABLE TO REPAIR YET W/OVER $1000. SPENT ON ISSUE FRONT END TOO SENSITIVE UNABLE TO DRIVE. *TR

NHTSA ID
10703764
Incident
Aug 1, 2014
Mileage
128,000 mi
SteeringSuspension
Filed Mar 17, 2015

AS I WAS DRIVING DOWN THE HIGHWAY ALL OF A SUDDEN WITHOUT ANY WARNING THE FRONT END OF MY JEEP GRAND CHEROKEE STARTED SHAKING VERY VIOLENTLY. I TOOK MY FOOT OFF THE GAS PEDAL AND TRIED TO SLOWLY APPLY THE BRAKES AND GET THE JEEP OFF THE EDGE OF THE ROAD. IT WAS REALLY HARD TO CONTROL THE CAR BUT I DID MANAGE TO GET IT OFF THE ROAD. I DROVE BACK HOME ON THE EDGE OF THE ROAD GOING ABOUT 30 MPH WITH MY FLASHERS ON. I TOOK MY JEEP TO MY MECHANIC WHO REPLACED THE STABILIZER BAR BUT IT WASN'T LONG BEFORE IT HAPPENED AGAIN. I HAVE HAD SEVERAL PARTS REPLACED ON MY FRONT END BUT IT STILL CONTINUES TO HAPPEN. I AM REALLY SCARED TO DRIVE ON A HIGHWAY GOING 55 MPH ANYMORE AND DON'T DO IT UNLESS I REALLY HAVE TO. *TR

NHTSA ID
10694887
Incident
Oct 20, 2014
Mileage
94,139 mi
Suspension
Filed Jun 6, 2014

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE SERVICING HIS VEHICLE, HE NOTICED THAT THE FRONT COIL SPRING WAS SEVERELY CORRODED AND FRACTURED. THE DEALER STATED THAT THE COIL SPRING PERCH WAS WELDED TO THE AXLE AS A RESULT THE ENTIRE AXLE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 162,000.

NHTSA ID
10596653
Incident
Jun 4, 2014
Mileage
162,000 mi
SteeringSuspension
Filed Jul 27, 2013

DRIVING HIGHWAY SPEEDS, 65 MPH, HIT A SMALL BUMP ON THE ROAD AND THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY. I PURCHASED THE VEHICLE NEW IN EARLY 2002 AND THIS WAS THE FIRST INCIDENT. SINCE THEN THIS HAS HAPPENED SEVERAL MORE TIME. SUSPECT A WORN STEERING DAMPER.

NHTSA ID
10532542
Incident
Jun 26, 2013
Mileage
130,000 mi
Suspension
Filed Nov 16, 2006

I HAVE A 2002 JEEP GRAND CHEROKEE WHICH HAD AN EXCESSIVE PULL TO THE RIGHT. I TOOK IT TO A CHRYSLER DEALERSHIP TO HAVE AN ALIGNMENT DONE. I WAS TOLD BY THE DEALERSHIP THAT AN ALIGNMENT COULD NOT BE DONE AS PER TECH. BULLETIN #02-006-04. THAT SOME VEHICLES MAY HAVE A DRIFT TO THE RIGHT AND CAN ONLY BE CORRECTED BY REPLACING THE MANUFACTURES FRONT UPPER BALL JOINTS WITH OFF-SET BALL JOINTS. I WAS ALSO TOLD SINCE THE VEHICLE WAS UNDER THE MANUFACTURES WARRANTY, THEY WOULD NOT COVER IT, IT WOULD COST ME APPROX. $1200.00 TO REPLACE THEIR MISTAKE. IF THE VEHICLE PULLS TO THE RIGHT, IT TO ME IS A SAFETY ISSUE, WHICH SHOULD BE A RECALL. *JJB

NHTSA ID
10173679
Incident
Aug 11, 2006
Mileage
42,282 mi
ElectricalEngineSuspension+1 more
Filed Jun 17, 2005

THE COOLING FAN BLADE JUST BROKE WHILE STOPPED AT A LIGHT. IT MADE THE CAR THUMP I THOUGHT SOMEONE HIT US BUT THE FAN BLADES BROKE THE FAN SHRODE AND PUT DENTS ALL IN THE RADIATOR AND BROKE THE FAN GUARD. THIS VECHILE HAS HAD MANY OF THE SAME PROBLEMS DUE TO THE ELECTRICAL SYSTEM. WE LEASE THE JEEP AND HAVE PUT $$$ IN IT BECAUSE THEY WOULD NOT TAKE IT BACK AS A LEMON WITH IN THE 2 YEARS. I STILL HEAR A BEEP COMING FROM UNDER THE DASH THAT JEEP NEVER FOUND THE PROBLEM OR FIXED IT. I JUST HAD THE FAN RELAY CHANGED BECAUSE IT WENT OUT. WITH IN THE FIRST 2 YEARS I HAD IT IN THE SHOP FOR A VARIETY OF ELECTRICAL PROBLEMS I HAVE ALL THE PAPER WORK. I AM AFRAID THE JEEP WILL CATCH ON FIRE OR CAUSE AN ACCIDENT. I'VE ALSO CHECKED MANY OTHER THINGS THAT WERE ISSUES WITH THE JEEP. LEAKING SHOCKS AND TRANSMISSION PAN AND EMISSIONS IS NOW LEAKING. THE CHECK ENGINE LIGHT STAYS ON AND EVERY TIME I GET IT CHECKED IT'S A DIFFERENT PROBLEM. I'M OUT OF MY WARRANTY NOW BUT THERE HAVE BEEN SO MANY DIFFERENT THINGS WRONG. THE DEALER REPLACED 2 OF 4 LEAKING SHOCKS THEY LEFT THE TRANSMISSION PAN LOOSE WHEN THEY REPLACED A PART IN THE TRANSMISSION. THIS JEEP IS UNSAFE FOR THE ROAD IT HAS LOST POWER IN THE PAST WHILE TRAVELING SO THEY REPLACED THE BATTERY TWICE WITH IN A MONTH.

NHTSA ID
10125568
Incident
Jun 16, 2005
Mileage
58,510 mi
BrakesElectricalInterior & seats+2 more
Filed Apr 5, 2004

ELECTRICAL PROBLEMS, CHECK ENGINE LIGHT, BEEP UNDER DASH, DOME LIGHTS COMING ON, RADIO GOES OFF, ALL DASH LIGHTS(ABS, BRAKE,ETC.). TRANSMISSION PROBLEMS 3 TIMES IN SHOP FOR SLIPPING AND LEAKING SEALS. LEAKING AT PAN, OUTPUT SEAL AND, DRIVE TRAIN THEY CHANGED SEALS AND 1 MONTH LATER OUTPUT SEAL WAS LEAKING AGAIN. GOVERN ASSEMBLY WAS REPLACED 8/3/03 ALONG WITH SOLENOID, TRANSDUCE. FAULTY BATTERIES. SHOCKS ALL LEAKING BUT THEY REPLACED 1 FRONT 1 BACK. *JB

NHTSA ID
10064540
Incident
Mar 23, 2004
Mileage
25,902 mi
Suspension
Filed Mar 11, 2004

JEEP PULLS TO THE RIGHT. TOOK IT TO TWO DIFFERENT DEALLERS. CLAIM NOTHING IS WRONG. *AK

NHTSA ID
10061969
Incident
Mar 28, 2002
Mileage
768 mi
Suspension
Filed Jul 10, 2003

CONSUMER STATES THERE IS A LOUD KNOCKING NOISE COMING FROM THE STEERING WHEEL AREA. CAUSE IS UNKNOWN. *AK

NHTSA ID
10027007
Suspension
Filed Jul 10, 2003

WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING SHOCK ABSORBER WERE LEAKING FLUID. *AK

NHTSA ID
10026978
Incident
Jul 10, 2003
Suspension
Filed Jun 19, 2003

WHILE DRIVING VEHICLE TENDS TO WANDER ALL OVER THE ROAD EXCESSIVELY, ESPECIALLY IF HIT BY A CROSSWIND OR PASSED BY A TRACTOR TRAILER. IT IS VERY HARD FOR CONSUMER TO MAINTAIN LANE. THE TIRES HAVE BEEN REPLACED AND THE ALIGNMENT HAS BEEN CHECKED. DEALER CANNOT DIAGNOSE CAUSE OF PROBLEM.*AK

NHTSA ID
10024442
Heating & air conditioningElectricalEngine+1 more
Filed Apr 2, 2003

PURCHASED NOVEMBER 2001, HAD TWO RECALLS FOR FUEL SYSTEM WITHIN TWO MONTHS, DEALER TOLD ME THERE WAS PREVIOUS RECALL FIXED BEFORE I PURCHASED. ENGINE SAFETY WARNING LIGHT HAS COME ON AND STAYED ON SEVERAL DAYS ON SEVEN (7) SEPARATE OCCASIONS. DEALER CLAIMS NOT TO WORRY CANNOT FIGURE OUT WHY. PLUS SEAT HEATER WENT OUT AND HAD TO BE REPLACED, INTERIOR HEATER STOPPED WORKING EXCEPT DEFROST. I BELIEVE THEY ARE ALL RELATED AND IS WHY THE ENGINE SAFETY WARNING LIGHT KEEPS COMING ON. ALSO TO NOTE--VEHICLE SWAYS BACK AND FORTH OVER SMALL BUMPS, LIKE RIDING A SMALL BOAT IN ROUGH WATER. *NLM

NHTSA ID
10013819
Incident
Jan 1, 2003
Mileage
2,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Other components reported on this vehicle

Categories with enough reports to have a page of their own

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .