Owner-reported complaints naming the interior system, filed with NHTSA
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Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2005 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 188 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 188, in the owner's own words
1. Fuel tank started leaking on the top. 2. Middle backseat belt was stuck. It would not pull out. No matter what we tried it just got tighter and tighter, had to cut it. 3. Can't use seat warmer on passenger side because it will burn the person sitting there because the seat tore.
THE PASSENGER SEAT HEATER WENT UP IN FLAMES. THE CAR WAS CLOSED UP SO THANKFULLY THE FIRE WENT OUT ON ITS OWN. THERE IS A LOT OF FIRE DAMAGE. THE WHOLE FRONT CABIN IS MELTED OR CHARRED.
THE MIDDLE REAR SEAT BELT IS LOCKED IN PLACE TO THE POINT IT IS DIGGING INTO MY SEAT. I NOW CAN NOT USE THE SEAT BELT AND CAUSES A SAFETY CONCERN FOR MY CHILDREN AND OR PASSENGERS IF THEY ARE NOT WEARING A SEAT BELT. ALSO, THE REAR HEADREST REMOVES BUT THE POLES THAT HOLDS THEM IN STILL STICK OUT OF THE SEAT. THE HEADREST MUST BE REMOVED TO PROPERLY INSTALL MY DAUGHTERS BOOSTER SEAT. THE BOOSTER SEAT DOES NOT SIT FLUSH AGAINST THE SEAT UNLESS THE HEAD REST CUSHION IS REMOVED BUT IT DOES NOT LOOK SAFE ESPECIALLY IN THE EVENT OF A CAR ACCIDENT HAVING THE HEAD REST SUPPORT POLES STICKING OUT OF THE SEAT. SO ALL IN ALL THE REAR SEAT RENDERS ME USELESS WITH ONLY TWO SEAT BELTS AND ONE OF THE TWO WORKING ONES NOT PROPERLY INSTALLING A CAR SEAT BECAISE OF THE HEADREST.
THE PLASTIC TRIM PANELS ON THE TWO PASSENGER DOORS BEGAN TO CRACK MAINLY AROUND THE DOOR HANDLE BUT IN OTHER PLACES ALSO. THEY CRACKED SO BADLY THAT THE DOOR HANDLE HAD NOTHING TO HOLD ON TO AND JUST FELL OFF. THE PASSENGERS CAN NOT GET OUT OF THE CAR FROM THE INSIDE. THIS IS A MAJOR SAFETY CONCERN. I DID CONTACT JEEP SEVERAL TIMES BUT THEY ARE CLAIMING THIS IS NOT A DEFECT. PERHAPS ONE HANDLE FALLING OFF IS NOT A DEFECT BUT WHEN IT HAPPENS ON MULTIPLE HANDLES IN THE SAME CAR ANT TO MULTIPLE OWNERS, IT SURE SEEMS LIKE A DEFECT TO ME. BASED ON INFORMATION ON THE INTERNET, THIS PROBLEM IS FAR REACHING WITH THE DOOR TRIM PANELS ON JEEPS. UPDATED 04/12/2017*JS
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INTERIOR REAR AND DRIVER SIDE DOOR HANDLES FRACTURED AND SEPARATED FROM THE DOOR PANELS. THE REAR DOORS HAD TO BE OPENED WITH THE EXTERIOR DOOR HANDLES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. UPDATED 8/10/15*CN
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENTAL PANEL, INTERIOR, AND EXTERIOR LIGHTING FAILED. THE FAILURES OCCURRED INTERMITTENTLY. IN ADDITION, THE VEHICLE STALLED. THE CONTACT ALSO MENTIONED THAT THE INTERIOR PASSENGER AND BOTH REAR DOOR HANDLES FRACTURED AND DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTING CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL APPROXIMATELY SEPTEMBER 2015. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
IN MARCH OF 2013 THE RIGHT DOOR IN THE BACK SEAT HANDLE CRACKED, AT FIRST YOU WERE STILL ABLE TO OPEN IT THEN ONE DAY IT COMPLETELY BROKE OFF AND NOW YOU CAN NO LONGER OPEN IT FROM THE INSIDE, AT FIRST I THOUGHT MAYBE MY DAUGHTER HAD PULLED A LITTLE TO HARD ON IT, THEN I STARTED TO LOOK AT THE ALL 3 OTHER DOOR HANDLES AND THEY ARE ALL CRACKED AND SLOWLY STARTING TO BREAK LIKE THE RIGHT REAR DOOR. I CALLED THE DEALER AND THEY TOLD ME THAT I HAS TO REPLACE ALL THE DOOR PANELS FOR $250.00 EACH THERE WAS NO WAY TO JUST REPLACE THE ACTUAL HANDLE. *TR
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER, FRONT PASSENGER, AND REAR PASSENGER SIDE DOOR HANDLES FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000. UPDATED 10/30/14*LJ THE CONSUMER STATED 3 OUT OF 4 DOOR LOCKS WERE BROKEN AND CANNOT BE OPENED FROM THE INSIDE. UPDATED 04/27/2015 *JS
I AM 6'4" TALL. THE SEAT IN THE LIMITED EDITION 5.7 L HAS INSUFFICIENT TRAVEL IN THE VERTICAL DIRECTION. MY HEAD RESTS AGAINST THE CEILING UNDER NORMAL DRIVING CONDITIONS UNLESS I SLOUCH A LOT OR PUT THE SEAT BACK WAY BACK AT WHICH POINT I CAN NO LONGER GRIP THE STEERING WHEEL WELL. *TR
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO OPEN. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE DEALER STATED THAT THE DOOR HANDLES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 01/23/15*LJ UPDATED 08/28/2017*CT
THE POWER LOCKS ARE SHAPED IN A WAY THAT IF YOU HAVE YOUR ARM RESTING ON IT, IT WILL PULL YOUR ARM SKIN IN AND LEAVE A WELT AND A BRUISE. I WAS RESTING MY ARM AND IT AUTOMATICALLY LOCKED, PINCHING MY ARM SO HARD THAT I HAD A WELT AND BRUISE....THIS ALSO HAS HAPPENED TO MY HUSBAND. *TR
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER, REAR DRIVER AND REAR PASSENGER SIDE INTERIOR DOOR HANDLES WERE CRACKED AND THE DOORS COULD NOT BE OPENED FROM THE INSIDE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
ABOUT THREE WEEKS AGO MY 7 YEAR OLD GRANDDAUGHTER TRIED TO GET OUT OF THE JEEP AND DOOR HANDLE WAS PLASTIC WAS CRACKED AND JUST HANGING. THIS PAST WEEK END WHEN WE HAD THE GRANDCHILDREN AGAIN MY HUSBAND MENTIONED THE DOOR HANDLE WAS BROKEN AND COULD NOT EXIT THE VEHICLE FROM THAT DOOR. WE DECIDED TO LOOK AT ALL THE DOOR HANDLES ARE ALL CRACKED AND BROKEN. I DECIDED TO RESEARCH ONLINE AND THIS PROBLEM HAS BEEN GOING ON AND NEGLECTED FOR YEARS. IF AN EMERGENCY OCCURRED WE WOULD BE TRAPPED IN THE VEHICLE. THIS IS A SAFETY HAZARD. I WAS VERY UPSET. WE PURCHASED THIS VEHICLE LESS THAN A YEAR AGO AND WAS IN EXCELLENT CONDITION BECAUSE HAD ONE OWNER. WHY WAS THIS NOT RECALLED, THE PLASTIC IS TOO THIN TO SUPPORT THE HANDLE!! *JS
THE CHILD SAFETY LOCK ON THE DRIVERS SIDE REAR DOOR KEEPS MOVING TO UNLOCKED, MAKING THIS A SAFETY ISSUE BECAUSE A CHILD COULD OPEN THE DOOR FROM THE INSIDE WHILE THE CAR IS IN MOTION. *TR
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DOOR PANELS AND HANDLES WERE FRACTURED ON ALL FOUR DOORS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE DOOR PANELS WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DOOR HANDLE STARTED TO DEVELOP CRACKS, MAKING IT NEARLY IMPOSSIBLE TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT ALL FOUR DOOR PANELS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 120,000.
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THE PLASTIC AROUND ALL FOUR DOOR HANDLES FELL INSIDE THE DOOR, CAUSING THE DOOR TO BECOME INOPERABLE. THE DEALER WAS NOTIFIED WHO STATED THEY WOULD COVER HALF OF THE COST TO REPAIR THE DOOR. THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND A CLAIM WAS FILED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 42,000.
2005 JEEP GRAND CHEROKEE. CONSUMER STATES ALL FOUR INTERIOR DOOR OPENING HANDLES ARE FAILING OR HAVE FAILED *TGW THE CONSUMER STATED NO ONE WOULD BE ABLE TO EXIT THE VEHICLE, IN CASE OF AN EMERGENCY. THE CONSUMER WAS INFORMED IT WOULD COST NEARLY $2,000 TO REPLACE THE DOOR PANELS. *JB
INTERIOR DOOR HANDLES ARE DEFECTIVE. THE PLASTIC CRACKS EASILY WHICH A SERIOUS SAFETY RISK, PREVENTING PASSENGERS FROM EXITING THE VEHICLE USING THE INTERIOR HANDLES. *JS
LATCHES/LOCKS/LINKAGES - THE POP DOWN DID NOT SHOW THIS CATEGORY SO I USED OTHER THE DOOR LATCHES WILL NOT WORK DUE TO FAILING INNER PLASTIC HOUSING. ALL FOUR DOORS ARE IN SOME CONDITION OF CRACKING AND FAILURE. ONE LATCH WILL NOT WORK AT ALL, THUS THE DOOR CANNOT BE OPENED FROM THE INSIDE OF VEHICLE. IT IS A SERIOUS SAFETY ISSUE. THERE ARE MANY COMPLAINTS ON THIS ISSUE THAT HAVE BEEN FILED. CHRYSLER SHOULD IMMEDIATELY RECALL THE VEHICLES AND PROPERLY REPAIR THEM. *KB
THE PLASTIC DOORS, WHICH ENCLOSES THE DOOR HANDLES FOR THE PASSENGERS, HAVE CRACKED AND BROKEN OFF, RENDERING THE DOOR HANDLES INOPERABLE, THIS INHIBIT THE EXIT OF OCCUPANTS FROM THE VEHICLE. THE ONLY OPTIONS FOR EXISTING THE VEHICLE IS TO ROLL THE WINDOW DOWN OR HAVE SOMEONE OUTSIDE OF THE VEHICLE OPEN THE DOOR. *TT
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN A PASSENGER ATTEMPTED TO EXIT FROM THE FRONT PASSENGER SEAT, THE DOOR HANDLE DETACHED FROM THE VEHICLE. THE FAILURE ALSO OCCURRED ON BOTH DRIVER'S SIDE DOORS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED, BUT THE CONTACT WAS INFORMED THAT THE DOOR PANELS WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,800.
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PLASTIC SURROUNDING THE INTERIOR DOOR HANDLES WAS CRACKING AND FRACTURING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 48,000.
ALL FOUR INTERIOR DOOR HANDLES ARE CRACKING AND BREAKING. THEY HAVE HOLES IN THEM AND THE DRIVERS DOOR HANDLE IS FALLING OFF AND THE DRIVERS SIDE REAR DOOR HANDLE IS ALSO FALLING OFF. THIS CREATES A SAFETY ISSUE SINCE IN THE CASE OF AN EMERGANCY SMALL CHILDREN MAY NOT BE ABLE TO OPEN THE REAR DOORS. *TT
INTERIOR DOOR LATCH ON REAR DRIVERS SIDE DOOR COMPLETELY BROKE OFF AND DRIVERS SIDE FRONT DOOR LATCH BEGINNING TO CRACK AROUND PLASTIC AND INCUR SAME PROBLEM. THIS IS A HUGE SAFETY ISSUE IN CASE OF ACCIDENT OR FIRE ONE WOULD BE TRAPPED INSIDE VEHICLE UNABLE TO EXIT PRESUMABLY DYING FROM INJURIES. THIS IS AN OBVIOUS ON GOING PROBLEM WITH THE JEEP CHEROKEE AND I FEEL CHRYSLER NEEDS TO OWN RESPONSIBILITY FOR THIS AND INCUR THE EXPENSE OF ALL REPAIRS. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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