2011 Jeep Grand Cherokee Other / unspecified Problems

Fuel Cap recovery error light comes on and when taken to the dealership and diagnosed they replaced the fuel cap twice in 2 years. Still presenting the same problem. Engine Rocker arm and camshaft failure on 3.6L V6 Pentastar engine. Stability control problem when driving on rough highway roads at highway speeds makes the vehicle over correct in a left or right direction out of lane almost causing accidents. New shocks & struts, and check of the stability control systems has not corrected the problem

NHTSA ID

11603814

Incident

Jul 1, 2024

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. WHEN THE VEHICLE WAS SHIFTED INTO NEUTRAL AND RESTARTED, IT RESUMED NORMAL OPERATION. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS PREVIOUSLY INCLUDED IN AN UNKNOWN RECALL REGARDING THE REPROGRAMMING OF THE POWER TRAIN CONTROL MODULE. THE VEHICLE WAS REPAIRED PER THE MANUFACTURER'S RECALL; HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, WHILE DRIVING ON SEVERAL OCCASIONS, THE SERVICE 4 WHEEL DRIVE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. JOHN SULLIVAN CHRYSLER DODGE (950 HARTER PKWY, YUBA CITY, CA 95993, 855-580-5113) WAS CONTACTED BY PHONE AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 71748777. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

NHTSA ID

11297472

Incident

Jan 1, 2019

Mileage

115,000 mi

THE LUG NUTS ON THE VEHICLE WERE SWOLLEN AND APPARENTLY IT'S A KNOWN ISSUE WITH JEEP I HAD TO PAY MONEY OUT MY OWN POCKET TO BUY NEW LUG NUTS TO ROTATE MY TIRES WHICH COST OVER $200 AND WHEN I CONTACTED JEEP VIA EMAIL THEY SAID THEY WERE GOING TO DIAGNOSE THE PROBLEM AND REACH BACK TO ME IT'S BEEN OVER A YEAR NOW AND HAVENT HEARD FROM THEM I CONTACTED THEM 3 MORE TIMES AND NO RESPONSE. NOW I HAVE AN ISSUE WITH MY BLUETOOTH BEING CONNECTED TO MY PHONE IT KEEPS KICKING MY PHONE OUT I DID A RESET AND HASN'T WORKED AND JEEP DEALERSHIP IS TELLING ME ITS $135 TO FIX WHICH I REFUSE IF THERE IS A KNOWN PROBLEM WITH JEEP AND THE RADIOS THAT SHOULD BE ON RECALL AS WELL. I HAVE TO RE-PAIR MY PHONE EVERYTIME I GET BACK INTO MY CAR. THE BLUETOOTH HASN'T BEEN WORKING SINCE MAY 2019 AND MY LUG NUTS HAD TO BE REPLACED LAST YEAR AUGUST 2018. I BOUGHT THIS CAR IN 2015 AND THE DEALERSHIP TOLD ME I HAD 5 YEAR WARRANTY COME TO FIND OUT I HAD ONE YEAR REMAINING BECAUSE IT STARTED IN 2011 WHEN THE CAR WAS MADE. CUSTOMER SERVICE SUCKS MORE AND MORE WITH THESE DEALERSHIPS NOT KNOWING A THING ! THEY JUST TELL ME THEY DONT KNO ANYTHING ABOUT THIS OR THAT THAT I COMPLAIN ABOUT. RIDICULOUS

NHTSA ID

11268983

Incident

Oct 16, 2019

HAVING ELECTRICAL PROBLEMS, DOOR LOCKS, AIR CONDITIONER

NHTSA ID

11096403

Incident

Apr 2, 2018

Mileage

880,000 mi

MY 2011 JEEP GRAND CHEROKEE HAS REPEATEDLY INCURRED SEVERE PROBLEMS WITH THE TIPM (MODULE) WHICH CONTROLS THE CAR'S QUAD AIR SUSPENSION SYSTEM. THIS CAR HAS BEEN SERVICED BY SKINNER AND DAMULIS, RICHFIELD SPRINGS, N.Y. (AT LEAST) SIX TIMES FOR THE SAME PROBLEM, AT GREAT EXPENSE - WITH NO APPARENT RESOLUTION BUT TO INCUR REPAIRS COSTS IN EXCESS OF $10,000. THE 8/6/17 INCIDENT TOO, DEALT WITH THE DEFECTIVE AIR SUSPENSION SYSTEM WHICH, THIS TIME, CAUSED THE REAR WHEEL TO FALL OFF WHILE THE CAR WAS BEING DRIVEN. MY WIFE AND I INCURRED INJURIES, HOWEVER, THE DEALER TOLD ME THAT THIS ISSUE WAS NOT RELATED. JUST TWO DAYS AGO, THE CAR'S SUSPENSION SYSTEM LIGHTED UP ON THE DASHBOARD. PICTURES WERE TAKEN, I CALLED THE AUTO DEALER, HOWEVER, I HAVE YET TO HEAR FROM THEM. IN REVIEWING FILED COMPLAINTS COUPLED WITH A CLASS-ACTION LAWSUIT, THIS IS ALL TO FAMILIAR, HOWEVER, CHRYSLER AND THEIR DEALERS' REFUSE TO ACKNOWLEDGE AND FIX THIS PROBLEM WITH THE FULL SUPPORT FROM CHRYSLER. NHTSA NEEDS TO RECALL THE 2011 CHRYSLER JEEP GRAND CHEROKEE - OUTLAND EDITION - ASAP! TIME IS OF THE ESSENCE!

NHTSA ID

11055259

Incident

Aug 6, 2017

Mileage

100,000 mi

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE JACK IN THE REAR FRACTURED WHILE CHANGING THE TIRE. THE JACK WAS APART OF THE ORIGINAL EQUIPMENT. THE PART WAS NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.....UPDATED 06/15/16 *BF

NHTSA ID

10865139

Incident

May 15, 2016

Mileage

35,000 mi

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/19/15*CN UPDATED 10/23/2017*CN

NHTSA ID

10725696

Incident

Apr 20, 2015

CAR WAS ILLEGALLY PARKED IN THE MIDDLE LANE, WITH NO INDICATOR LIGHTS ON OR ANY LIGHTS WHATSOEVER. SPEED LIMIT WAS 45MPH, I GLANCED TO OFF TO THE SIDE OF THE ROAD WHERE 3 GENTLEMEN WERE STANDING AND TURNED BACK TO LOOKING FORWARD SEEING A CAR PARKED WITH NO LIGHTS IN FRONT OF ME. I REAR ENDED THE FORD FOCUS GOING ABOUT 45MPH. THE DRIVER OF THE FIRST CAR (HUNGRY HOWIES DELIVERY DRIVER) WAS DEEMED AT FAULT DUE TO MECHANICAL ISSUES AND BEING ILLEGALLY PARKED IN THE MIDDLE OF THE ROAD WITH NO HAZARD LIGHTS ON! THE AIRBAG NEVER DEPLOYED IN MY 2011 JEEP GRAND CHEROKEE (MASSIVE RECALL WITH CHRYSLER CARS, AND TAKATA SUPPLIED PARTS) THE ACCIDENT OCCURRED ON 5.19.15 AT 12:15AM WHILE ON MY WAY HOME FROM WORK ( HILTON SUITES. AUBURN HILLS PD ARRIVED ON THE SCENE AND I WAS TAKEN TO MCLAREN HOSPITAL IN PONTIAC, MI IN THE AMBULANCE.

NHTSA ID

10717810

Incident

May 18, 2015

Mileage

54,280 mi

MY JEEP FAILED TO START ON THE FIRST 4 ATTEMPTS. THIS WAS ONE OF THE MANY TIMES IT HAS FAILED TO START. MY SERVICE TECH TOLD ME IT NEEDS A TIPM, TOTAL INTEGRATED POWER MODULE AND THAT THEY ARE KNOW BY JEEP TO BE DEFECTIVE AND JEEP NEEDS TO RECALL THESE BEFORE THERE ARE ANYMORE ACCIDENTS. I WAS ALSO TOLD IT WILL TAKE WEEKS FOR A REPLACEMENT TIPM DUE TO THE DEMAND OF THE BAD ONES BEING REPLACED. I WAS ALSO TOLD THIS IS AROUND A $1300 REPAIR. I BOUGHT A EXTRA 5 YEARS WARRANTY AND NOW NEED TO GET A RENTAL AND HAVE IT FIXED BEFORE IT LEAVES ME STRANDED ALONG THE ROAD. *TR

NHTSA ID

10629868

Incident

Jul 30, 2013

Mileage

44,680 mi

DASHBOARD IS MELTING AND LEATHER IS COMING OFF THE DASHBOARD. LESS THAN 10,000 MILES OVER 36,000 AND BOUGHT A $3,000 5YR 75,0000 MILE EXTENDED WARRANTY AND JEEP WOULD NOT COVER THIS. POTENTIAL SAFETY ISSUE. *TR

NHTSA ID

10622079

Incident

Nov 21, 2013

Mileage

43,000 mi

MY JEEP GRAND CHEROKEE OVERLAND 4X4 2011 IS EXPERIENCING STARTING PROBLEMS. THE YARK JEEP DEALER IN TOLEDO OHIO DIAGNOSED THE PROBLEM TO BE THE TOTAL INTEGRATED POWER MODULE OR TIPM ON SEPTEMBER 4, 2013. I HAD NOT DRIVEN THE CAR FOR 5 DAYS DUE TO A FEAR OF BEING IN A STRANGE PLACE AND NOT BEING ABLE TO GET THE CAR STARTED. THE YARK DEALERSHIP, ON ADVICE OF CHRYSLER, PERFORMED A SOFTWARE UPDATE, WHICH SEEMED TO WORK FOR ABOUT AN HOUR AT THE DEALERSHIP. THEN IT [CONSTANT STARTER CRANKING, WHICH THE DEALERSHIP SAID WAS BECAUSE THE TIPM WAS NOT SENDING ANY POWER TO THE FUEL PUMP] STARTED AGAIN AT THE DEALERSHIP. NOW, I AM BEING TOLD, BY THE YARK DEALERSHIP, THAT THERE IS A 2000 PART BACKLOG ON THE TIPM AND THAT THE PART-DISTRIBUTOR RE-STOCKING DATE HAS MOVED FROM 9/9/2013 TO 9/23/2013. IF THE DELIVERY DATE HOLDS I WILL BE WITHOUT MY VEHICLE FOR ABOUT THREE WEEKS. INTERNET RESEARCH (HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0F8B2B/1112) REVEALS MANY PEOPLE THAT THE SAME PROBLEM AND CHRYSLER WILL NOT PAY FOR A RENTAL CAR UNLESS THE TIPM IS TOTALLY NON-FUNCTIONAL WHICH I FEEL IS UNACCEPTABLE.

NHTSA ID

10541949

Incident

Aug 29, 2013

Mileage

50,500 mi