2011 Jeep Grand Cherokee Airbags Problems

The contact owned a 2011 Jeep Grand Cherokee. The contact stated that while driving 40-45 MPH, the vehicle rear-ended another Jeep vehicle stopped at the red light; however, the air bags failed to deploy. The contact mentioned that there was no brake pedal depressed in attempts to stop, therefore the vehicle was going at full speed. The windshield washer fluid warning light was flashing, and there was smoke coming from the driver's side front end of the vehicle after the crash. The contact stated that the radiator was caved in due to the impact. The contact did not sustain major injuries. The vehicle was towed and totaled by the insurance company. A police report was filed. Neither the dealer nor the manufacturer was contacted. The failure mileage was approximately 187,000. The VIN and the License plate numbers were not available.

NHTSA ID

11731940

Incident

Apr 14, 2026

Mileage

187,000 mi

The contact owned a 2011 Jeep Grand Cherokee. The contact stated that while her nephew was driving at 51 MPH, a drunk driver in the opposite direction nearly caused a head-on collision. The contact's nephew veered to the left, but the other driver's vehicle swiped the rear passenger door and rear quarter panel. The vehicle jerked and flipped three times before landing on its roof in a residential yard. The air bags did not deploy. The contact's nephew was unharmed, but the contact's son and a third passenger were injured. The contact's son was transported by ambulance to the hospital with a fractured neck, but the right vertebral artery was unable to be detected. The third passenger was airlifted to the hospital with a fractured sternum and internal bleeding after a plastic piece from the front passenger seat dislodged and struck the third passenger's chest. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 215,000.

NHTSA ID

11602422

Incident

May 26, 2024

Mileage

215,000 mi

The Horn has stopped working and it appears to be the Clock Spring. This is a safety hazard as it can cause the airbags to engage randomly or NOT engage in the case of a crash. This is an expensive repair that should not be at the expense of the owner since it is a defect in the Clock Spring. I am aware that there have been Clock Spring recalls on other models of Jeeps, but not on this one.

NHTSA ID

11599842

Incident

Jul 7, 2024

I was in a head on accident with a vehicle, then a building. Traveling at approved 55 mph. My airbags did not deploy.

NHTSA ID

11533560

Incident

Jul 20, 2023

me and my girlfriend where driving when out of no where the air bags deploed causing us to crash. there was no warning lights on the car. no one has had a chance to look into this other then me and the research that i have done i did find that there is an open investigation for the airbigs and this jeep was listed as one of the possible affected cars im not sure what i shoud do next that is why im reaching out to you guys

NHTSA ID

11525601

Incident

Jun 4, 2023

I have gone back and forth to the dealership since I purchased my Jeep. It’s been a horrific time dealing with all of the issues. Seatbelt sensor’s, windshield sensor, fuel pump problem over and over. I’m alive by the grace of God, while on the freeway the Jeep latterly stop. Completely died on me. Nothing to warned me simply shut off. For the longest all I got from the dealership was no replacement was available. Finally in December 2021 it was replaced. But right after I drove off the lot the air bag light came on, I returned to the service department and once the service technician turned on the Jeep- nothing came on. So I went home a few weeks later the same thing on and then off . It would stay on for a couple of days then off. Now it’s on for months and off for about a day two the most. The lights on the dashboard are continuous flickering on and off. I’m so tired of all of the problems this vehicle has it’s ridiculous. I need some one to please look into this. I have spent over $5000.00 dollars on diagnostic testing and repairs from extra work other then the normal expense’s. I’m at the end of my patience with this.

NHTSA ID

11460979

Incident

Sep 9, 2021

Headrest deployed on its own. I came out to my car 1 day and my airbag was headrest was deployed.

NHTSA ID

11433421

Incident

Sep 1, 2021

My paint on the roof of my Jeep Grand Cherokee started bubbling and visible rust started appearing. After about a month my windshield cracked all the way across starting from where the rust made the paint bubble, this is the only part of the vehicle with any rust. I had USAA send Safelite to come repair my windshield and what I thought was minor rust damage. To my horror the damage from the bad paint/seal was extensive and the windshield can’t be replaced until the body of the Jeep is fixed. The windshield needing replaced is the original from the factory no part of my Jeep has ever been replaced, the only reason it needs to be fixed is because of the faulty paint/seal. I now have no windshield or drivable car. I have reached out and there are quite a few Jeep owners that experienced this same issue in the same exact location. It is now being held on by tape so there isn’t just a huge hole in the car. The day it cracked the vehicle had not left my driveway, but now my car is not in a state to drive anywhere. Also in outside temperatures exceeding 80 the seat belt warning light and air bag light come on, sometimes it stays sometimes it goes away. However when the airbag light is on it prevents them from deploying in case of an incident which could cause more serious injury or death. I have three open recalls as well, I call Roberson Jeep of Salem in March of 2021, I have not heard anything about the parts being ready, I called in June 2021 about an update and they have not started my claim.

NHTSA ID

11424262

Incident

Jun 28, 2021

Dash board is severely wrinkled. This could possibly interfere with the integrity of the air bags.

NHTSA ID

11418669

Incident

May 26, 2021

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING ON THE HIGHWAY AT 25 MPH, A VEHICLE DROVE INTO THE CONTACT'S LANE CAUSING THE CONTACT TO REAR END THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT REQUIRED MEDICAL ATTENTION DUE TO SUSTAINING BACK AND KNEE INJURIES. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000. *DT

NHTSA ID

11400184

Incident

Mar 9, 2021

Mileage

128,000 mi

PASSENGER SIDE HEADREST AIR BAG POPPED A FEW MONTHS AGO SMACKING ME IN THE BACK OF THE HEAD. DIDN'T THINK MUCH OF IT, COULDN'T RESET IT. GOT AN EMAIL ABOUT HOW IT WAS AVAILABLE FOR SERVICE AND DEALERSHIP SAID THERE'S NO SUCH THING AFTER LOOKING AT. SEAMS STRANGE THE HEADREST AIRBAG WOULD JUST POP AND MOT BE RESETTABLE.

NHTSA ID

11389187

Incident

Jan 21, 2021

Mileage

162,000 mi

SUV ENTERED INTERSECTION ON A CITY STREET.AND WAS STRUCK ON THE RIGHT FRONT PANEL. I BELIEVE THE CAR SPUN TO THE LEFT AND CLIPPED THE REAR END OF THE TRUCK. SUV CAME TO REST WITH FRONT END AGAINST A TREE. I WAS DOING APPROX 25 MPH. THE TRUCK THAT STRUCK ME APPEARED TO BE GOING A BIT FASTER. NONE OF THE AIRBAGS DEPLOYED. I SUFFERED BROKEN BONES IN MY NECK.*DT THE CONSUMER PROVIDED PHOTOS. *TR

NHTSA ID

11383005

Incident

Dec 8, 2020

Mileage

89,000 mi

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEFECTIVE AIR BAG CLOCK SPRING IN THE STEERING WHEEL. *LD THE CONSUMER STATED THE PART NECESSARY TO COMPLETE THE REPAIR WAS ON BACK ORDER. THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE AIRBAG RECALL. *JS

NHTSA ID

11364990

Incident

Oct 19, 2020

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED WITH THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO THE GLENDALE CHRYSLER JEEP DODGE RAM (10070 MANCHESTER RD, SAINT LOUIS, MO 63122) WHERE THE PREVIOUS DIAGNOSIS WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

NHTSA ID

11360708

Incident

Aug 18, 2020

Mileage

140,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE AIR BAG WARNING LIGHT WAS ILLUMINATED WITH AN ABNORMAL RINGING SOUND IN THE VEHICLE. THE VEHICLE WAS TAKEN TO BLOOMINGTON CHRYSLER JEEP DODGE RAM 8000 PENN AVE S, BLOOMINGTON, MN 55431 FOR A DIAGNOSTIC TEST. THE DIAGNOSIS WAS AN (INTERNAL AIR BAG FAILURE). THE DEALER STATED THE REMEDY WOULD ONLY BE A PARTIAL REPAIR DUE TO THE WIRING HARNESS NO LONGER BEING MANUFACTURED. THE DEALER STATED THAT A USED PART MAY REPAIR THE VEHICLE HOWEVER, THERE WERE NO GUARANTEES THAT THE AIRBAG WOULD FUNCTION AS INTENDED IN THE EVENT OF A CRASH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

NHTSA ID

11311362

Incident

Jan 4, 2020

Mileage

93,000 mi

AIR RIDE SUSPENSION AIRBAGS HAS TO BE RECHARGED EVERY MONTH SINCE 2019. WHILE PARKED FRONT END BECOMES LOW (DURING 1-MONTH PERIOD) NOT LEAVING APPROPRIATE DISTANCE FROM WHEEL TO TOP OF WHEEL WELL, RESULTING IS A VERY BUMPING RIDE, UNTIL RECHARGED. BRAND NEW OEM LINES AND COMPRESSOR REPLACED. ALSO, WHILE DRIVING 40 MPH OR LESS, "AIR SUSPENSION NEEDS SERVICE" NOTIFICATION COMES ON. FRONT OF HOOD (WHERE THE CHROME JEEP IS DISPLAYED) EXTERIOR NOW SHOWS PAINT CORROSION.

NHTSA ID

11298422

Incident

Jan 7, 2019

TL* THE CONTACT OWNED A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, ANOTHER VEHICLE HAD A TIRE BLOW OUT, CRASHED INTO THE FRONT DRIVER'S SIDE WHEEL OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES TO THE CHEST, BACK, AND LEFT ARM. MEDICAL ATTENTION WAS RECEIVED AT THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND THE POLICE HAD IT TOWED TO AN UNKNOWN TOW LOT. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 50,100. *DT*JB *TT*JB

NHTSA ID

11197166

Incident

Apr 6, 2019

Mileage

50,100 mi

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 36 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOORBOARD, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF THE OTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. *TT*JB

NHTSA ID

11122680

Incident

Aug 27, 2018

Mileage

92,000 mi

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE BRAKES FAILED TO ENGAGE. AS A RESULT, THE VEHICLE CRASHED INTO A BUILDING. THE VEHICLE WAS THEN SHIFTED INTO PARK, BUT THE ENGINE BEGAN TO REV. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A POLICE TOW YARD. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 52,832. *JS

NHTSA ID

11111649

Incident

Jul 12, 2018

Mileage

52,832 mi

MY SEAT BELT KEEPS BEEPING CONTINUOUSLY HOOKED UP OR NOT LIGHTS ARE ON SEAT BELT AND AIR BAG LIGHTS

NHTSA ID

11109613

Incident

Apr 2, 2018

Mileage

90,000 mi

LEATHER DASHBOARD IS SEPARATING FROM DASHBOARD AND MAY CAUSE ISSUE IF AIRBAG SHOULD DEPLOY. THIS DEFECT HAS BEEN ON THE NEWS. I FILED A COMPLAINT WITH CHRYSLER IN 2016. SINCE THEN, I'VE MADE TRIPS TO THE DEALERSHIP ONLY TO HAVE THE PERSON SUBMITTING PICTURES BE TERMINATED. NOW CHRYSLER WILL NOT RESPOND TO MY REQUESTS TO HAVE THIS FIXED. I'VE KEPT ALL COMMUNICATION. THERE'S NO WAY WITH THE ENTIRE LEATHER DASH SEPARATING FROM THE DASH THE PASSENGER AIRBAG BE ABLE TO DEPLOY PROPERLY. I'VE FOLLOWED UP AND BEEN AS PATIENT AS POSSIBLE LOOKING FOR A REMEDY.

NHTSA ID

11092712

Incident

Dec 1, 2014

Mileage

36,000 mi

THE FRONT DASH OF MY 2011 JEEP GRAND CHEROKEE IS BUBBLING UP AND MAY CAUSE A PROBLEM WITH AIR BAG DEPLOYMENT. MULTIPLE COMPLAINTS ON THIS SAME PROBLEM AND KEEPS GETTING WORSE.

NHTSA ID

11092392

Incident

Dec 20, 2017

DASH COVER COMING UNGLUED AFFECTING DEFROST FUNCTION AND MAY AFFECT AIRBAG DEPLOYEMENT.04/01/2018

NHTSA ID

11092372

Incident

Apr 1, 2018

Mileage

102,000 mi

WAS INVOLVED IN A COLLISION WHEREIN I WAS "T-BONED" ON THE DRIVER'S SIDE DOOR/PILLAR WHILE CROSSING A FOUR LANE INTERSECTION. MY VEHICLE SUBSEQUENTLY FLIPPED MULTIPLE TIMES BEFORE COMING TO A REST. I WAS ABLE TO CRAWL OUT OF THE CAR WITH MY DOG VIA THE REAR PASSENGER SIDE DOOR. NOT ONE SINGLE AIRBAG DEPLOYED DURING THE INCIDENT, INCLUDING THE SIDE-IMPACT AIRBAGS FORM THE COLLISION ITSELF NOR THE SIDE CURTAIN AIRBAGS FROM THE MULTIPLE ROLLOVERS. WHEN I ASKED JEEP TO INVESTIGATE, I WAS SENT A LETTER ESSENTIALLY SAYING: "YOUR ACCIDENT WASN'T SEVERE ENOUGH TO WARRANT AIRBAG DEPLOYMENT." - THIS DESPITE, AS I SAID, IT BEING A MULTIPLE ROLLOVER EVENT. MY INJURIES CONSISTED OF SORENESS ON MY LEFT SIDE, A LACERATION ON MY RIGHT HAND, AND A HECK OF A BUMP ON MY HEAD. NEEDLESS TO SAY, I WAS EXTREMELY FORTUNATE MY INJURIES WEREN'T WORSE; HOWEVER, MYSELF AND PRACTICALLY EVERYONE ELSE INCLUDING THE OFFICERS AND EMTS WERE BAFFLED AT THE FACT THAT NOT ONE SINGLE AIRBAG DEPLOYED. I HAVE PHOTOS OF THE VEHICLE AFTER THE WRECK SHOWING EXTERIOR DAMAGE AS WELL AS INTERIOR SHOTS SHOWING NO AIRBAG DEPLOYMENT. *TT *TR

NHTSA ID

11089125

Incident

Feb 25, 2017

Mileage

80,000 mi

MY FRONT DASHBOARD IS PEELING UP AND I'M WORRIED THAT MY AIR BAGS ARE AFFECTED.

NHTSA ID

11082558

Incident

Mar 1, 2015

Mileage

50,000 mi