Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2011 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 60 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 60, in the owner's own words
My right side suspension has a hard time coming up and I can hear it then it eventually get to right level and my car is freaking out have every light come on and the windshield wipers but it doesn't always do it but I have videos. The codes I get say malfunctional control u1403 and other ones
The vehicle accelerated on its own unable to control or stop the vehicle
Air suspension
Foward Collision Warning light stays on no matter what. Vehicle turns off randomly at different times without warning. No power steering no power breaks nothing, vehicle just dies on the freeway, going through intersections.
Malfunction of the engine RPM governor, adaptive cruise control, or Electronic Throttle Control (ETC), or some combination of all of the above. On June 7-9, 2022, spontaneous high engine RPM occurred, which resulted in vehicle speeds that were above urban speed limits unless heavy braking pressure was applied. Additionally, on rural highways, the speed setting for the adaptive cruise control was exceeded without driver input. This also required manual breaking in order to control speed. During this situation, the “driver override “ message would appear although no accelerator pedal pressure was being applied. Additionally, the ETC warning light would randomly light up and then clear. When the vehicle was stopped and placed in park, the engine would rev to approximately 4000-5000 RPM. Especially in congested traffic conditions, this runaway engine RPM condition is a terrifying situation. This malfunction has occurred on this vehicle before, and to a similar extent. However, the Jeep dealer could find no underlying cause. The vehicle will also occasionally operate at a higher than normal RPM, but not to the extent described here. I do have an appointment with my local Jeep dealer for June 21. I will describe the issue with them in detail. My purpose for entering this report is to add my issue to any potential list of other Jeep owners who may have reported a similar issue.
I was leaving home from work and my car started perfectly fine and I drove like 50ft and the car completely shut down. I tried to jump it car to car but it was draining the other car batteries so I got a tow truck to come out and it jumped the car enough to get it in neutral and then it cut off. I changed the battery and alternator and It cuts on them after about 5-10 min it completely cuts off and won’t turn back on again. Lights on the dashboard pop up too before it cuts off.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while pulling into a parking space with the foot on the brake pedal, the vehicle suddenly experienced unintended acceleration causing the driver to lose control of the steering wheel and crashed into a building. During the crash the air bag deployed and the driver sustained injuries to the head back and neck which required medical treatment. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The local dealer and manufacturer were not contacted. The VIN was not available. The failure mileage was 66,000.
Dash board is severely wrinkled. This could possibly interfere with the integrity of the air bags.
TL*THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE FORWARD COLLISION WARNING OFF (FCW-OFF) LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GALEANA CHRYSLER DODGE JEEP RAM FIAT (14375 S. TAMIAMI TRAIL, FORT MYERS, FL 33912) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED UPON INVESTIGATION, FOUND AND ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT NO ASSISTANCE WOULD BE PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
FOR THE PAST FEW WEEKS, MY 2011 JEEP GRAND CHEROKEE HAS BEEN STALLING WHILE DRIVING. THE FIRST TIME IT HAPPENED, I WAS IN A LINE OF TRAFFIC, HAD JUST COME A UP A HILL, I PRESSED THE GAS PEDAL, MY CAR BUCKED, AND THEN MY CAR "STALLED". THANKFULLY, WE KEPT COASTING, BECAUSE, LIKE I SAID, WE WERE IN A LONG LINE OF TRAFFIC GOING 50 MPH ON A MAJOR ROAD. I PULLED OVER, SHUT MY CAR OFF, TURNED IT BACK ON, AND WAS ABLE TO DRIVE US THE TWO MILES TO GET BACK HOME. I NO LONGER FEEL SAFE DRIVING MY TWO CHILDREN IN MY GRAND CHEROKEE, THEREFORE MY HUSBAND HAS BEEN DRIVING MY CAR AND I'VE BEEN DRIVING HIS. SO FAR THIS WEEK, THE GRAND CHEROKEE HAS STALLED SIX TIMES WHILE MY HUSBAND IS DRIVING, USUALLY WHILE HE IS ACCELERATING TO GET ONTO THE HIGHWAY. THERE IS A RECALL ON THE GRAND CHEROKEE; 19V-813, WHICH DESCRIBES A FAULTY FUEL PUMP RELAY. HOWEVER, THERE IS NO FIX AVAILABLE THROUGH JEEP. WE HAVE CONTACTED SEVERAL AUTHORIZED JEEP DEALERS IN THE OUR AREA AND NO ONE WILL OFFER ANY ASSISTANCE THAT RELATES TO THE RECALL. I BELIEVE THAT THE PROBLEM IS NOT JUST THE FUEL PUMP RELAY, BUT THE TOTALLY INTEGRATED POWER MODULE OR TIPM. I'M HAVING NUMEROUS OTHER ELECTRICAL PROBLEMS WITH MY GRAND CHEROKEE, BUT NONE THAT POSE SUCH A SAFETY HAZARD AS THE STALLING. I HAVE BEEN READING OTHER GRAND CHEROKEE OWNER COMPLAINTS, AND MANY SITE THIS IS THE PROBLEM, STATING THAT THEY HAVE HAD THEIR FUEL PUMP RELAY FIXED, BUT THEUR CAR IS STILL STALLING. MY OTHER CAR PROBLEMS ARE AS FOLLOWS, WHICH POINT TO THE TIPM: WHILE KEY FOB IN WITHIN VEHICLE, DASH STATING KEY ISN'T IN CAR OR FOB IS DAMAGED, CAR TURNS ON BUT SHUTS BACK OFF QUICKLY ON ITS OWN, THE A/C ONLY WORKS ON THE PASSENGER SIDE OF THE CAR, THE TIRE PRESSURE LIGHT BLINKS CONSTANTLY THOUGH PRESSURE IS FINE, THE "SERVICE 4 WHEEL DRIVE" WARNING COMES ON WHILE DRIVING, BUT SHUTS OFF WHEN CAR IS TURNED OFF, AND CHECK ENGINE LIGHT COMES ON AND OFF.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FORWARD COLLISION WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO MAGUIRE CHRYSLER DODGE JEEP RAM OF SYRACUSE (959 HIAWATHA BLVD W, SYRACUSE, NY 13204) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE SAME DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 180,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN *BF CONSUMER STATED SHE HAD THE WORKED DONE ON MARCH 2020 BUT HAS RECURRED AGAIN.*JB
TWO RECENT EVENTS, WHEN BRAKING IN SLOW TRAFFIC THERE WAS SUDDEN ACCELERATION WITH FOOT ON BRAKE. EVEN WITH STRONGER AND FORCEFUL BRAKE PRESSURE THE JEEP WAS STILL MOVING AND WANTING TO KEEP GOING WITH ENGINE REVVING. HAD TO SHIFT INTO NEUTRAL AND THEN ENGINE QUIT REVVING AND THINGS RETURNED TO NORMAL. I HAVE THIS JEEP 10 YEARS AND AM VERY FAMILIAR WITH IT. NEVER ANY WRECKS. NO MEDICAL PROBLEMS. THE FLOOR MAT WAS NOT INTERFERING WITH ANY PEDALS. THE DEALERSHIP WAS NOT AWARE OF ANY RECALLS ABOUT THIS PROBLEM BUT THEY SERVICED THE THROTTLE-BODY AFTER THE FIRST INCIDENT. THIS APPARENTLY WAS NOT THE PROBLEM AS THE UNINTENDED ACCELERATION WHEN BRAKING OCCURRED A SECOND TIME. IN GOOGLING THIS PROBLEM A BLOG MENTIONED THIS COULD BE THE JEEP BRAKE-BOOSTER WHICH HAS BEEN RECALLED AND WAS REPLACED ON MY JEEP 2 YEARS AGO. GOOGLE BRINGS UP THIS SUDDEN ACCELERATION AS A COMMON SEARCH BUT NO CLEAR ANSWERS. I KNOW ABOUT THE TOYOTA ACCELERATION PROBLEM IN THE 1990'S, THAT THEY NEVER FOUND OR ADMITTED ANYTHING MECHANICAL AND ASSUMED IT WAS GRANNY USING TWO FEET. THIS IS ABSOLUTELY A MECHANICAL PROBLEM WITH MY 2011 JEEP. WILL TAKE TO DEALERSHIP BUT THEY ALREADY SAID THEY AREN'T AWARE OF THIS BEING A JEEP DEFECT. I REGISTERED THIS COMPLAINT WITH JEEP CUSTOMER CARE AND THEY SAID IF THE DEALERSHIP CAN'T FIND THE PROBLEM TO CALL THEM BACK AND THEY WILL WORK WITH THE DEALERSHIP TO RESOLVE THIS. THEY WORRISOME THING IS THEY WILL DO SOMETHING FOR $1000 AND THEN I HAVE THIS BRAKE/ACCELERATION OCCUR A 3RD TIME AND IT CAUSES A CRASH!
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AUTOMATIC WINDOWS RAISED UP IN ONLY SMALL INTERVALS. THE CONTACT FELT THAT THIS WAS A SAFETY ISSUE IF A QUICK EXIT WAS REQUIRED. WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED, BRAKING WAS REQUIRED AND THE VEHICLE ALMOST CAME TO A COMPLETE STOP. THE FAILURE NEARLY CAUSED THE CONTACT'S VEHICLE TO BE REAR ENDED. NEW CARLISLE CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (580 N MAIN ST, NEW CARLISLE, OH 45344) REQUIRED THE CONTACT TO LEAVE THE VEHICLE FOR A COUPLE OF DAYS WITH NO GUARANTEE OF BEING DIAGNOSED. THE CONTACT DID NOT LEAVE THE VEHICLE AT THE DEALER AND IT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,000.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE EXITING A PARKING LOT, THE VEHICLE ACCELERATED WITHOUT WARNING. AS A RESULT, THE DRIVER CRASHED INTO ANOTHER VEHICLE. THE DRIVER SUSTAINED FOOT AND BACK INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE OTHER DRIVER WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
ALL ELECTRONIC COMPONENTS FLICKER OR SHUT OFF AND SMELLED LIKE WIRES WHERE BURNING. THIS ALL HAPPENS WHEN THE VEHICLE IS RUNNING
THIS VEHCULO HAS STALLED REPEATEDLY. TWO TIPIM-7 HAVE BEEN REPLACED. ONE COVERED WHEN I DID NOT OWN THE CAR, ONE WHEN I DID TO OVER 1,200 IN FEES. THEN IT REPEATEDLY HAPPENS AGAIN AND I GET IT SERVICED AGAIN AND THEY TRY TO SAY THAT IT WAS A RELAY FUEL SWITCH. ALL WORK HAS BEEN DONE BY A SUPPOSEDLY RELYIABLE JEEP DEALERSHIP. AGAIN IT IS HAPPENENING. I HAVE ALL PAPERWORK AND VIDEO AND AT 60 YRS OLD I HAVE A CONSCIOUS AND WOULD NOT BE ABLE TO SELL OR TRADE IN KNOWING THIS. ALL OF MY ADULT FRIENDS HAVE WITNESSED THIS IN MY VEHCAL AND ALSO HAVE RECORDED. RIDICULOUS. I HAVE OWNED JEEPS PROUDLY MY ENTIRE LIFE. WILL NEVER AGAIN , AND I TELL ALL THE PROBLEMS WITH THIS NOT BEING STOOD BEHIND WITH CHRYSLER. I'VE INSTRUCTED WHEN I DO GET BROADSIDED TO TELL MY STORY AND SHOW THE VIDEOS. AGAIN I WILL ASK IF YOU'D LIKE ME TO FORWARD THEM ON. THIS IS A FATALITY READY TO HAPPEN FOR MYSELF. IT IS ALWAYS IN MOTION AND ALWAYS AT A TURN FIRSTAND THEN WHEN STOPPING AT STOP SIGNS. IT IS VERY UNSAFE! IT HAS BEEN SINCE NOVEMBER OF 2014 AND UP UNTIL TODAY AS WELL. 4.5 YEARS! PLEASE I BEG YOU TO CALL ME!
IN OCTOBER 2018 WE HAD A FRONTEND COLLISION ON THE HIGHWAY WITH A DEER. SINCE THEN THE AIR SUSPENSION RIDE HAS NOT WORKED PROPERLY. IT HAS BEEN IN FOR MAJOR REPAIRS NUMEROUS TIMES. THE DODGE DEALER SENDS US HOME HOPING THAT THEY GUESSED THE PROBLEM CORRECTLY. TO NO AVAIL. THE PROBLEM RETURNS. WE CALL THE HOTLINE AND PLAY PHONE TAG WITH A REPRESENTATIVE.
WHEN I START MY JEEP IT TURNS OVER THEN IMMEDIATELY STALLS OUT . THIS HAPPENS EVERY SINGLE TIME I START MY JEEP. THAT IS SEVERAL TIMES A DAY . I BELIEVE IT IS THE TIPM. HAS BEEN GOING ON FOR MONTHS I CALLED UP THE JEEP DEALERSHIP AND THEY SAID THERE WAS NO RECALL ON IT.
WHEN DRIVING ON A HIGHWAY (TEMPS 3 TO 7 ABOVE ZERO) AIR SUSPENSION CAUSED VEHICLE TO LOWER TO LOWEST RIDE WHICH INTERN CAUSED VEHICLE TO SLIDE AND BOUNCE UNCONTROLLABLY ON HIGHWAY, AIR SUSPENSION STOPS WORKING WITHOUT NOTICE. HAPPENS SEVERAL TIMES A YEAR IN COLD TEMPS.
WHILE ACCELERATING TO MERGE ONTO THE HIGHWAY, THE CHECK ENGINE LIGHT CAME ON AND I COULD NOT ACCELERATE ABOVE APPROXIMATELY 45 MPH OR 3000 RPMS. I LET OFF THE GAS THINKING THE JEEP WOULD SLOW, BUT IT DIDN'T SLOW DOWN. I WAS ABLE TO DECELERATE BY BRAKING (OBVIOUSLY). HOWEVER, I WAS STILL UNABLE TO GO FASTER THAN APPROXIMATELY 45 MPH OR 3000 RPMS. I TOOK IT INTO THE SHOP TWICE BEFORE BECAUSE THE CHECK ENGINE LIGHT CAME ON, AND I WAS TOLD THE OIL PUMP WAS STUCK ON LOW (?) THIS HAS BEEN AN ONGOING ISSUE FOR THE PAST FOUR MONTHS. THERE HAS ALWAYS BEEN SOMETHING WRONG WITH THIS VEHICLE DESPITE REGULAR SERVICE MAINTENANCE VISITS.
THIS IS THE WORSE VEHICLE I HAVE EVER BOUGHT! NEVER AGAIN! I BEEN STRANDED SEVERAL TIMES. AS SOON AS I GET A JUMP AND BRING IT TO HAVE IT CHECKED THE MECHANIC STATES NOTHING IS WRONG WITH THE ALTERNATOR OR THE BATTERY. NO CODES POP UP AS ANYTHING IS WRONG. I'VE BEEN IN A LIFE THREATENING SITUATION WHERE MY CAR STALLED WHILE I WAS DRIVING ON A MAIN ROAD. THE ONLY WAY I COULD GET THE CAR TO WORK WAS TO TURN IT OFF AND START IT AGAIN. THEN IT WAS FINE. I CALLED THE DEALERSHIP AND THEY SAID THEY HAVEN'T HEARD OF ANYTHING AS FAR AS RECALLS. THAT HAS HAPPENED AT LEAST 3 TIMES. ANOTHER PROBLEM THAT I HAVE EXPERIENCED WAS THE CAR ACCELERATING ON ITS ON. I CALLED THE DEALERSHIP AND THEY WERE NOT CONCERNED. AND ANOTHER PROBLEM IS MY PASSENGER SIDE WINDOW ALL OF A SUDDEN WOULD GET STUCK. IVE HAD PROBLEMS FROM DAY ONE AND THE DEALERSHIP ACTS LIKE IT IS NO CONCERN. AS I READ MAJORITY OF COMPLAIN IS FALLING TO ELECTRICAL PROBLEMS, ESPECIALLY WITH THE TIPM BUT NOTHING IS GETTING DONE ABOUT IT. I CONSTANTLY CHECK THIS SITE TO SEE IF THE GOVERNMENT IS GOING TO PROTECT THE CONSUMERS BY FORCING MORE RECALLS ON ELECTRICAL OR TIPM BOARDS, BUT THEY ARE NOT DOING ANYTHING ABOUT IT. WHAT IS IT GOING TO TAKE, MANY LIVES TAKEN AWAY OVER IT????
ON MULTIPLE OCCASIONS IN THE LAST FEW DAYS, THE BRAKES HAVE FAILED TO RESPOND (EXTREME FORCE IS NEEDED TO PUSH DOWN ON THE BRAKE PEDAL), WHICH DELAYS BRAKING TIME/DISTANCE SIGNIFICANTLY. THIS IS HAPPENING SPECIFICALLY WHEN TRYING TO DISENGAGE FROM CRUISE CONTROL. THIS ALMOST CAUSED A CRASH. THE CAR HAD A BREAK BOOSTER RECALL IN 2017 AND THIS REPAIR WAS COMPLETED AT THAT TIME.
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE LOST ALL POWER AND STALLED. IN ADDITION, THE FORWARD COLLISION WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE DEALER (OXMOOR CHRYSLER DODGE JEEP RAM, 4520 SHELBYVILLE RD, LOUISVILLE, KY 40207) WAS CONTACTED AND INFORMED THE CONTACT THAT THE FAILURE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 103,000. THE VIN WAS NOT AVAILABLE.
WENT TO ACTIVATE CRUISE CONTROL USING THE BUTTONS ON THE STEERING WHEEL. WOULD NOT ACTIVATE EVEN AFTER REPEATED ATTEMPTS. TOOK IT TO DEALER WHO EXCLAIMED "RECALL" BUT AFTER CHECKING, HE SAID THE RECALL DOESN'T APPLY TO MY VEHICLE. THEN FOUND OUT OTHER OPTIONS DO NOT WORK EITHER. PLAN ON TAKING TO A DIFFERENT DEALER TO HAVE RECHECKED. THIS "DEFECT HAPPENS WHETHER MOVING OR NOT.I BECAME AWARE OF THIS WHILE ON HWY 45 GOING FROM MILWAUKEE TO HARTFORD, WIS BUT SHOWED IT TO THE RUSS DARROW DEALER UPON MY RETURN WHILE STATIONARY IN HIS SHOP.
TL* THE CONTACT OWNED A 2011 JEEP GRAND CHEROKEE. AFTER BACKING INTO THE DRIVEWAY AND ATTEMPTING TO PLACE THE VEHICLE IN PARK, THE VEHICLE ACCELERATED IN REVERSE WITHOUT WARNING. AS A RESULT, THE PERSON BEHIND THE VEHICLE WAS STRUCK AND PINNED UNDERNEATH THE TIRES. THE VICTIM WAS FATALLY INJURED. THE VEHICLE ACCELERATED ALL THE WAY THROUGH THE GARAGE AND TRAVELED UP A THREE FOOT HIGH CONCRETE WALL BEHIND THE GARAGE WHERE IT FINALLY CAME TO A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO ONE TEN TOWING AND THEN TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DECLARED A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 130,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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