2011 Jeep Grand Cherokee Interior & seats Problems

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the vehicle shut off inadvertently. The contact was able to pull over to an open lane, where the vehicle stopped. The vehicle failed to restart. The contact's husband charged the battery with a portable charger, and the vehicle restarted. The contact was able to continue driving. The contact's husband replaced both the battery and the alternator; however, the failure recurred a week later. The battery warning light was illuminated. The contact's husband replaced the alternator; however, the failure persisted. Additionally, the contacted stated that the check engine warning light and the brake warning light were illuminated. The contact later became aware that the VIN was included in NHTSA Campaign Numbers: 15V879000 (Electrical System, Interior Lighting), 19V813000 (Electrical System) and 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The local dealer and two other dealers were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000. Parts distribution disconnect.

NHTSA ID

11602763

Incident

Jul 16, 2023

Mileage

170,000 mi

When I went out to my car the morning of [XXX], 2024, I noticed that the passenger headrest was disconnected from the back and had been deployed without reason overnight. There was no accident or contact with the car it just did it on it's own. Luckily no one was in the car so there was no injury caused. I was advised by the local Jerry Ulm Jeep dealership in Tampa that their was an extended warranty for this issue that expired in 2021. I did not receive any correspondence so this was the first time hearing of this issue. From looking online it looks like it is a very widespread safety issue. I contacted Jeep directly to request approval for reimbursement before getting the car repaired but was denied. As mentioned, this problem occurred out of nowhere and is clearly due to faulty manufacturing and could have caused serious injury if someone was in the passengers seat. I would like for Jeep to be held accountable for this and to be reimbursed for the associated cost to get this fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11588010

Incident

May 10, 2024

Head rest safety feature for collision deployed on passenger side when car was idling in park with passenger in seat.

NHTSA ID

11554687

Incident

Nov 11, 2023

While driving, an electric fire started in my Jeep due to a vanity lamp short (NHTSA Campaign Number: 15V879000) which is a known issue: Chrysler (FCA US LLC) recalled certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. "In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring." I had this recall completed in November of 2017, which was confirmed by the manufacturer during my phone conversation today. There were no warning lamps, messages or other symptoms of the problem prior to the failure. My safety and others was at extreme risk as I was driving when this fire occurred above my head and I had to quickly pull over and exit my vehicle in a very busy area. There was also melting material dripping from the visor that nearly reached me in the driver's seat, but thankfully I was able to move out of the way and it melted my driver seat instead (as shown in picture). The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected yet by the manufacturer or insurance representatives or any others, it is at the Jeep dealership and I am waiting to hear back from the manufacturer on next steps for the extensive damage before anything is done.

NHTSA ID

11422233

Incident

Jun 24, 2021

WHILE THE VEHICLE WAS PARKED, UNOCCUPIED, LOCKED, AND THE MOTOR WAS NOT RUNNING, APPARENTLY THE DRIVER'S SIDE SEAT CAUGHT FIRE. I DID NOT SEE THE ACTUAL FLAMES, BUT I DID OPEN THE DRIVER DOOR TO FIND THE BOTTOM CUSHION AND MOST OF THE ELECTRICAL WIRING IN THE DRIVER SEAT MELTED AND CHARRED AND A THICK LAYER OF SOOT ON EVERYTHING IN THE VEHICLE.

NHTSA ID

11414521

Incident

Apr 29, 2021

Mileage

110,000 mi

BOTH HEAD REST ARE LOOSE AND PLASTIC TO HOLD IN PLACE IS BROKEN ON THE TWO FRONT SEATS. THIS DOESNT PROVED PROPER HEAD SUPPORT IF IN A COLLISION

NHTSA ID

11384035

Incident

Sep 1, 2020

THE AHR DEPLOYED EVEN THOUGH THE JEEP WAS NOT INVOLVED IN ANY COLLISION; NO REAR, SIDE, FRONT, ETC. IMPACT. THE HEAD REST ON THE DRIVER'S SIDE JUST DEPLOYED ON ITS OWN. WE HAVE WATCHED VIDEOS ON HOW TO RESET IT, BUT HAVE NOT BEEN ABLE TO FIX THE PROBLEM.

NHTSA ID

11352377

Incident

Jul 15, 2017

Mileage

90,000 mi

THE ACTIVE HEADREST ON THE PASSENGER SIDE DEPLOYED WHILE DRIVING DOWN THE ROAD AT ABOUT 20 MPH ON CITY STREET WITH NO REASON FOR DEPLOYMENT. HIT PASSENGER IN THE BACK OF THE HEAD.

NHTSA ID

11114322

Incident

Jul 16, 2018

Mileage

127,501 mi

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE. ALSO, ONLY THE FRONT DRIVER'S SIDE DOOR WOULD LOCK AND UNLOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (NIELSEN DODGE, 175 STATE RT. 10, EAST HANOVER, NJ) WHERE IT WAS DIAGNOSED THAT THE TIPM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

11091569

Incident

Mar 1, 2018

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BATTERY, THE ALTERNATOR ASSEMBLY, AND THE PCM. THE ALTERNATOR ASSEMBLY WAS EXTREMELY WARM INTERNALLY, WHICH AFFECTED THE PCM. THE VEHICLE HAD TO BE TURNED OFF DURING THE REPAIR TO FURTHER DIAGNOSE THE PCM INTERNAL VOLTAGE SHORTAGE. THE DEALER (FRED BEANS CHRYSLER DODGE JEEP RAM, 858 N EASTON RD, DOYLESTOWN, PA 18902, (215) 348-7500) WAS AWARE THAT THERE WERE TWO RECALLS FOR NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). A REPAIR APPOINTMENT WAS SCHEDULED FOR MAY 10, 2018. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT THE VEHICLE YEAR WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 83,000. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC).

NHTSA ID

11091421

Incident

Apr 27, 2018

Mileage

83,000 mi

IS THERE A REMEDY FROM JEEP THAT ADDRESSES THE BUCKLING LEATHER DASH AND DRIVER BACK PANEL? I WOULD LIKE REPLACEMENT OF THE DASH AND A NEW SEAT. I BELIEVE THE SEAT PROBLEM IS NOT THE PANEL, BUT THE SEAT ITSELF. THE DASH BUCKLING IS A HAZARD TO OBSTRUCTING THE DRIVERS VISION OF THE ROADWAY AND THE SEAT BACK FALLING OFF CAN HURT A BACKSEAT PASSENGER. AS A CHILD ACIDENTALY GRABS IT TO CLIMB INTO THE BACKSEAT HE WOULD FALL.

NHTSA ID

11082167

Incident

Mar 24, 2018

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CROWN CHRYSLER JEEP DODGE RAM DUBLIN, 6350 PERIMETER LOOP RD, DUBLIN, OH 43017 (888) 739-0282) WAS CONTACTED SEVERAL TIMES AND FINALLY INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE BECAUSE THEY COULD NOT MATCH THE CUSTOM INTERIOR VEHICLE COLOR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT BACK TO THE DEALER AS THEY COULD NOT CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11071561

Incident

Feb 7, 2018

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BETTENHAUSEN CHRYSLER DODGE JEEP RAM, 8355 W 159TH ST, TINLEY PARK, IL 60477) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11063026

Incident

Jan 12, 2016

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GILLMAN CHRYSLER JEEP DODGE RAM, 10585 W SAM HOUSTON PKWY S, HOUSTON, TX 77099) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11061573

Incident

Jan 12, 2016

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. ON ANOTHER OCCASION, ALL OF THE DOORS LOCKED AND UNLOCKED INADVERTENTLY. ALSO, WHILE DRIVING, THE GEAR SHIFTER AUTOMATICALLY SHIFTED INTO FIRST GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OLATHE DODGE CHRYSLER JEEP RAM (LOCATED AT 15500 W 117TH ST, OLATHE, KS 66062 (888) 864-4741) WHERE IT WAS DIAGNOSED, BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS PROVIDED CASE NUMBER: 32155774. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

NHTSA ID

11015919

Incident

Jun 15, 2017

Mileage

87,000 mi

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, A NOISE WAS HEARD FROM THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (DEKALB TIRE & AUTOMOTIVE SERVICE LOCATED AT 2089 NORTHLAKE PKWY, TUCKER, GA 30084; (770) 938-3680) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THE ELECTRONIC CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 91,000. THE CONSUMER REQUESTED A REIMBURSEMENT FOR THE ALTERNATOR FAILURE, COSTS FOR RELATED DAMAGES, BATTERY, AND ELECTRONIC CONTROL MODULE. UPDATED 10/02/2017*JS

NHTSA ID

10995541

Incident

Jun 14, 2017

Mileage

91,000 mi

THE SEATS FEEL LIKE THEY ARE NOT BULGES DOWN PROPERLY AND MOVE DURING TURNS AND YOU CAN HEAR AND FEEL THEM JERK.

NHTSA ID

10995252

Incident

May 17, 2017

Mileage

87,000 mi

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/19/17*LJ *AS

NHTSA ID

10967998

Incident

Feb 15, 2016

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INTERIOR DOME LIGHT REMAINED ILLUMINATED INDICATING THAT A DOOR WAS OPEN HOWEVER; THE DOORS WERE CLOSED AND LOCKED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) HOWEVER, THE REMEDY FOR THE RECALL WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10937825

Incident

Dec 28, 2016

Mileage

60,000 mi

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO REPAIR RECALL NOTICE 15V-879. CONSUMER HAS PREVIOUS CORRESPONDENCE ON A 2012 DODGE RAM. *SMD

NHTSA ID

10925853

Incident

Nov 1, 2016

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10919312

Incident

Aug 1, 2016

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10910311

Incident

Sep 28, 2016

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEALERSHIPS UNSATISFACTORY SERVICE OF SUN VISOR WIRING RECALL REPAIRS AND FREE OIL CHANGE SERVICES. *SMD

NHTSA ID

10898798

Incident

Sep 1, 2016

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. ON FEBRUARY 11, 2016, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10895265

Incident

Aug 12, 2016

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE DEALER WAS UNABLE TO SUPPLY THE PARTS FOR MONTHS. THE CONTACT CALLED MORE THAN ONE DEALER AND WAS UNABLE TO SCHEDULE A REPAIR WITHIN A REASONABLE TIME FRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/21/16*LJ

NHTSA ID

10894171

Incident

Feb 11, 2016