Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 1,808 NHTSA owner-reported complaints for the 2002 Jeep Liberty. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 1,808 · page 1 of 73
The lower ball joint on passenger side failed. Didn't notice any symptoms prior to it breaking. I understand that it was apparently under recall. It was repaired around the recall date but it failed again and is considered recurring failure.
A couple years ago I had the airbag light come on when you come to find out there was a recall on my jeep. I had it took to the dealership, they supposedly fixed it now my airbag light is back on.
At approximately 6:30 am 9/25/2024, I was transporting a friend to her home in a neighboring city. After ten minutes of travel, I exited a four lane bridge. As I slowed and set up for traffic negotiations, We heard a bang, like maybe tire blowout, I initiated a full stop to safety, disembarked vehicle to find that; THE RIGHT FRONT BALL JOINT HAD EXPERIENCED A CATASTROPHIC FAILURE! Thus, the tire was sliced the tire mount rim was deeply grooved. Had vehicle towed to my home. It is in the condition left by the towing company. So, I called my neighborhood dodge boys and wàs assured that "they were not obligated not interested in repairing this near calamity, for the "RECALLED LOWER BALL JOINT COMPONENTS WERE DEALT WITH IN 2006.. TOO MANY YEARS HAVE PASSED FOR THIS EVENT TO BE REPAIRED BY RECALL OR WARRANTY". OK THEN, HOW ABOUT THE AIRBAG OPEN RECALL AT THE STEERING WHEEL.. REPLY, NO. NOTHING MISSED OR ELIGIBLE. Well, that's it.. Thanks for the venting space. And seriously, thank you for what you do.
I install an after market right side tail light assembly on my Jeep liberty, light is “plug and play” during check out I found the whole light assembly was improperly wired so I sent back to Amazon and ordered another from a different supplier when I received it, it was manufactured by the same company Eagle Eyes auto lamps. The safety issue that were experienced The tail light was on the bright element of the light bulb, the brake light was on the dim side of the same bulb The turn signal was the on the dim side of the bulb showing up not any brighter than a side marker light (very dim) Finally the reverse light was also wired on the dim side of the bulb and does not illuminate what’s behind the vehicle when backing up Both items have a Carparts.com inc label on them I called to talk to their technical department at 866-529-0412 to make them aware of the of the problem, however the customer service representative would not put my call through to the technical team. Both tail light I received acted the same and would have made my jeep dangerous to be on the road, my old tail light works properly just has a cosmetic crack and will be replaced with oem part already ordered
Well my 2002 jeep liberty has been messed up lately,it will just not crank so I thought it was the battery but it turned out to be the ignition switch also it did this off an on for about 6months ,the heat went out when I bought it and it will act as if it is overheating but it won't do anything for while then all of my windows have problems with the motor s in them the suspension, control arms I've had to change ,and the cruise control button will stick and keep going while you are driving it almost caused me to wreck on the interstate you have to turn the vehicle completely off once you get it to stop if you can get it to stop. out of all the vehicles I've had this is the first to take off by itself
Ball joints are coming apart and leaving me stranded on several occasions leading to costly repairs.
Can’t go over 60 miles n the brake shake The gas pedal seem to be look at I purchase it 4 $3000 at a car lot last month
Manufacturing defect on EVAP canister, the nipple for the EVAP hose is too large for hose diameter, 3/8" hose cracks after a couple years when the rubber is not new, causing emissions test failure. Hose replaced several times.
The contact owns a 2002 Jeep Liberty. The contact stated upon exiting the vehicle, the lights on the unlock and lock button remained illuminated, causing the battery to drain. The contact stated that the vehicle constantly had to be jump-started due to the failure. The contact stated that there was no warning light illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 118.
MY VEHICLE IS A 6 YR OLD LOW MILEAGE CHEVY EQUINOX THE STABILITRAK LIGHT CAME UP AS WELL AS THE SERVICE POWER STREERING. IT HAS ALSO LOST POWER IN THE HIGHWAY AND STALLS OR WON'T ACCELERATE AT TIMES WHICH MAKES IS VERY DANGEROUS SINCE I COULD GET HIT BY SOMEONE IN THE HIGHWAY. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY HAVE REPLACED O THEN SENSOR WHICH COST ME $400 BUT NOT FIXED I TOOK IT TO ANOTHER MECHANIC AND THEY REPLACED SOME FUSES AND SENSORS ANOTHER $500 STILL NOT FIXED. THE CAR IS NOW BACH AT THE DEALERSHIP AND IT HAS BEEN A FEW DAYS. THIS SEEMS TO BE. VERY COMMON PROBLEM WITH THE EQUINOX AS I HAVE SPOKEN TO A FEW PEOPLE WHO OWN ONE AND THEY JUST ENDED UP TRADING THEIR CAR. I DON'T WANT ANOTHER CAR PAYMENT AND FOR A 6 YEAR OLD CAR WITH LOW MILEAGE THIS IS NOT NORMAL
VEHICLE HAS 70,000 ORIGINAL OWNER MILES. PLACED THE TRANSMISSION IN PARK BUT THE LINKAGE HAD FAILED AND THE VEHICLE STAYED IN D AND STARTED TO ROLL OFF. THE LINKAGE ON THE SIDE OF THE TRANSMISSION HAD FAILED, THE PART IS: MANUAL CONTROL LEVER - MOPAR 52104177. IT HAS BEEN REVISED TWICE SINCE THE ORIGINAL VEHICLE. THE GRADE WAS VERY SLIGHT AND MY WIFE WAS STILL IN THE VEHICLE AND APPLIED THE PARKING BRAKE. THE MECHANIC THOUGHT THERE HAD BEEN A RECALL BUT COULD NOT FIND ONE. THE SAME PART IS USED ON MANY JEEP, DODGE, CHRYSLER VEHICLES AND HAS BEEN RECALLED ON SOME MODELS. IT IS A GREAT SAFETY HAZARD AS THE SHIFT LIVER IS IN PARK BUT THE TRANSMISSION IS NOT. I HAVE MADE A PURCHASE OF A REPLACEMENT PART BUT THE DEALER HAD TO ORDER A NEW ONE WHICH IS NOW: MANUAL CONTROL LEVER - MOPAR (52104177AC) AFTER HAVING BEEN REVISED TWICE.
THE CAR CHUGG IN AND OUT GOIN DOWN THE ROAD IF FEELS LIKE THE TRANSMISSION IS GOIN TO FALL OUT OF IT THE IT DIES THE STEERING SO SO BAD IT FEELS LIKE A TIRE IS GOIN TO FALL OF AT ANY MOMENT THE VALVE COHERE GASKET NEEDS REPLACED THE BRAKES ARE NON EXISTING I ALMOST CRASHED INTO SOME E HEAD ON AFTER IT DIED ON ME WHILE I WAS GOIN 50 MPH DOWN THE [XXX] I HAVE ONLY HAD THE CAR FOR 2 WEEK HOBART AUTO SALES HAVE IT TO ME IN REPLACE OF A VEHICLE THEY HAD SOLD ME THAT DIDN'T HAVE A TITLE TO IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
I HAVE A SAFETY RECALL THAT CANNOT BE FIXED ACCORDING TO TUNKHANNOCK AUTO MART AND SCRANTON DODGE. I'M EXPERIENCING ALL KIND OF MALFUNCTIONS DUE TO THE SENSOR BEING BAD I HAVE NO POWER, MY SHIFTING, FUEL ECONOMY ,HARD STARTS,EVERYTHING. THIS IS MY ONLY VEHICLE AND I NEED A VEHICLE UNTIL THIS IS RESOLVED
MY VEHICLE SHOWS ZERO RECALLS SO IT HAD THE AIRBAG REPLACEMENT BUT THE AIRBAG LIGHT NOW COMES ON WHICH I THINK INDICATES THAT THE NEW AIRBAG HAS MALFUNCTIONED. IT SEEMS THEY STILL USED ANOTHER INFERIOR AIRBAG PRODUCT OR MAYBE DIDN'T ACTUALLY REPLACE THE OLD ONE. THE AIRBAG WARNING LIGHT COMES ON WHEN THE CAR IS CRANKED AND STAYS ON. THIS STARTED HAPPENING A FEW YEARS AGO SHORTLY AFTER THE AIRBAG "REPAIR" WAS MADE BY A DEALERSHIP AND THE AIRBAG WARNING LIGHT WILL SOMETIMES BE OFF AND SOMETIMES BE ON. I DON'T RECALL THE EXACT DATE THE REPAIR WAS MADE BUT , IT SEEMS IT WAS IMPROPERLY REPAIRED.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE ENGINE REVVED UP AND ACCELERATED FORWARD. THE BRAKE PEDAL WAS THEN DEPRESSED HOWEVER, THE ENGINE REMAINED REVVED UP. THE CONTACT TURNED OFF THE VEHICLE AND FUNCTIONED AS DESIGNED AFTER RESTARTED WITHOUT FURTHER FAILURE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, WITHOUT WARNING THE DRIVER'S SIDE BALL JOINT FRACTURED CAUSING THE LOWER CONTROL ARM TO SEPARATE IMPALING THE FRONT DRIVER'S SIDE TIRE. THE CONTACT MANAGED TO STEER THE VEHICLE INTO A GAS STATION WHERE A TOW TRUCK RESPONDED AND PICKED UP AND TOWED THE VEHICLE TO A SAFE PLACE WHERE THE VEHICLE REMAINED. NO DEALER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION) AS A POSSIBLE SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 217,000.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE AIR BAGS WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNSURE WHETHER THE FAILURE WAS DUE TO THE PASSENGER'S OR DRIVER'S SIDE AIR BAGS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 139,129.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE, THE PASSENGER'S SIDE FRONT SUSPENSION FAILED. THE VEHICLE WAS TOWED TO PRESTIGE CHRYSLER JEEP DODGE LOCATED AT 6520 CENTENNIAL CENTER BLVD, LAS VEGAS, NV 89149, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LOWER AND UPPER CONTROL ARMS AND BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 09V1190000 (SUSPENSION). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 150,000.
AFTER A TIRE FAILURE AT 45MPH ON A PARKWAY VEHICLE DRIVER LOST CONTROL AND THE VEHICLE ROLLED 1 COMPLETE TIME. NO AIRBAGS DEPLOYED.
THE HORN MEMBRANE HAS FAILED AND IT WILL REQUIRE THE ENTIRE STEERING WHEEL AIRBAG TO BE REPLACED OR I AM STUCK WITH NO HORN. THE HORN SHOULD NOT BE TIED TO THE AIRBAG. THEY WANT 1,500 DOLLARS TO REPLACE THE AIRBAG WITH THE HORN. TO DATE I AM WITHOUT A HORN. STILL NO WORKING HORN WHICH IS AN ALERTING DEVICE TO OTHER MOTORISTS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE TIRE HAD WORN OUT DUE TO A CORRODED BALL JOINT. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION); HOWEVER, THE RECALL REPAIR HAD ALREADY BEEN PERFORMED ON THE VEHICLE. THE CONTACT REACHED OUT TO AN UNKNOWN DEALER, BUT WAS UNABLE TO SPEAK WITH ANYONE REGARDING THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE ACCELERATING AT AN INTERSECTION, THE CONTACT'S NIECE DEPRESSED THE ACCELERATOR PEDAL AND THE AIR BAG DEPLOYED WITHOUT WARNING. THE CONTACT'S NIECE SUSTAINED MINOR BURNS AND CUTS TO THE LEFT ARM, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN UNKNOWN LOT. BECAUSE A CRASH DID NOT OCCUR, THE CONTACT'S INSURANCE COMPANY DID NOT FILE A CLAIM OR CONDUCT AN INVESTIGATION. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 175,000.
RECALL # 09V119000 RECALL DATE 04/09/2009 SUSPENSION: FRONT: CONTROL ARM AND RECALL # 06V288000 RECALL DATE 08/03/06 SUSPENSION LOWER BALL JOINT. VEHICLE HAS HAD PROBLEMS DRIVING WITH SPEEDS OVER 15MPH. HEAVY VIBRATION AND UNEASY DRIVING. DEALER MADE A REPAIR ON ONE LOWER BALL JOINT TO SATISFY RECALL BUT THE PROBLEM IS RETURNING. I WAS INFORMED THAT THE RECALLS DO NOT INCLUDE MY VIN. THE RECALLS ARE YEAR AND MODEL SPECIFIC. IF THE VEHICLE RECALL AFFECTED ONE CONTROL ARM LOWER BALL JOINT IT SHOULD ALSO APPLY TO THE OTHER SIDE. BALL JOINTS SHOULD BE REPLACED IN SETS. BOTH UPPER AND LOWER CONTROL ARM BALL JOINTS ARE PART OF THESE RECALLS. THIS CAN BE A VERY DANGEROUS SITUATION FOR ANY DRIVER IF DEALERS CAN USE VIN NUMBER TO DISCLAIM NECESSARY RECALLS ON VEHICLES.
2002 JEEP LIBERTY...FEELS LIKE AND SOUNDS LIKE THE WHOLE FRONT END IS FALLING APART..AND THEN I WENT TO THE POST OFFICE AND AS I TURNED IN THE PARKING LOT THE JEEP MADE THE WORST NOISE..PEOPLE STARTED LOOKING..IT WAS REALLY BAD WHEN I HIT A BUMP OR TURNED THE STEERING WHEEL..MY MECHANIC CHECKED IT OUT AND SAID THE BALL JOINTS HAD TO BE CHANGED..AND I THINK SOMETHING IS WRONG WITH THE STEERING ....I KNOW THERE HAS BEEN A RECALL ON BALL JOINTS AND SOMETHING TO DO WITH THE STEERING.ALSO MY BROTHER N LAW FOUND A PART LAYING LOOSE IN DOWN IN THE MOTOR..I AM A SENIOR CITIZEN AND I STILL WORK..AND I NEED MY JEEP CHECKED..I AM SCARED TO DRIVE IT...PLS LET ME KNOW WHAT TO DO...THANKS..
UPPER AND LOWER BALL JOINTS FAILED AT 140,100 MILES ALL POWER WINDOWS FAILED OVER LAST 5 YEARS HOOD LID HYDRAULICS FAILED @99,000MILES TAILGATING WINDOW HYDRAULICS FAILED@ 105,000MILES AIR COND. FAN FAILED @ 141,000 MILES TAILGATE WINDOW RUBBER GASKET FAILED @125,000MILES
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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