2002 Jeep Liberty Visibility Problems

REAR POWER WINDOW MADE CRACKING GRINDING NOISE AND WINDOW FAILED TO RAISE OR LOWER

NHTSA ID

11180492

Incident

Feb 1, 2019

Mileage

111,800 mi

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE RELATED TO THE AIR BAGS. IN ADDITION, THE CONTACT STATED THAT THE HEADLIGHTS WERE BURNED OUT AND THE WINDOWS FAILED TO CLOSE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ID

10786309

Incident

Apr 1, 2013

THE SUNROOF STOPPED CLOSING ALL THE WAY. BITS OF PLASTIC STARTED FALLING OUT. IT WAS STUCK OPEN FOR OVER A YEAR AND I FINALLY WAS ABLE TO LOOK INTO IT. THE TRACK IS BROKEN WITH NO INCIDENT OR CAUSE. IN RESEARCHING ONLINE, I DISCOVERED THAT MANY PEOPLE HAVE HAD THE SAME ISSUE AND THAT THESE SUNROOFS ARE PRONE TO FLYING OFF WHILE DRIVING ON THE FREEWAY. THIS SHOULD BE A RECALL AS IT IS AN UNSAFE CONDITION AND AN EXTREMELY COSTLY REPAIR FOR THE CONSUMER. *TR

NHTSA ID

10714944

Incident

Nov 29, 2013

Mileage

120,000 mi

MY DAUGHTER WAS DRIVING WHEN HER BACK WINDOW FELL DOWN AND SCARED HER. SHE IS 16 YEARS OLD AND NOT VERY COMFORTABLE WITH DRIVING ANYWAY. SHE WAS ABLE TO PULL TO SIDE OF THE ROAD. SINCE THIS TIME ANOTHER WINDOW HAS FELL DOWN. WE JUST PURCHASED THIS CAR FOR HER AND AM REGRETTING IT NOW. I HAVE READ SO MANY COMPLAINTS ABOUT THESE WINDOWS AND THERE HAS BEEN NO RECALL. I AM SO SURPRISED!!! WE DON'T HAVE MONEY TO THROW AWAY!! *TR

NHTSA ID

10694522

Incident

Mar 3, 2015

Mileage

134,000 mi

2002 JEEP LIBERTY - FLIP UP GLASS AND/OR REAR HATCH DOOR SOMETIMES DO NOT CLOSE DUE TO LOCK/LATCH PROBLEM. *TR

NHTSA ID

10670329

Incident

Jan 1, 2005

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A POP SOUND AND A STICK SEPARATED FROM THE WINDOW. THE CONTACT STATED THAT THE PART THAT CONNECTS TO THE MOTOR INSIDE THE PANEL WAS RIPPED IN HALF. THE CONTACT STATED THAT ALL OF THE WINDOWS FAILED TO OPERATE. THE FAILURE OCCURRED A MONTH AGO. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WINDOW MOTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

10638922

Incident

Aug 1, 2014

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE TRYING TO CLOSE THE DRIVER'S SIDE WINDOW, THERE WAS A LOUD NOISE AND THE WINDOW FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER. THE DIAGNOSIS WAS THAT THE WINDOW MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

NHTSA ID

10626011

Incident

Apr 15, 2006

Mileage

25,000 mi

TL-THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED DURING RAINY WEATHER CONDITIONS WATER LEAKED INTO THE FOUR CLOSED WINDOWS AND FRONT WINDSHIELD. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. JS

NHTSA ID

10563729

Incident

Dec 25, 2012

Mileage

57,000 mi

I HAVE NOW HAD 6 WINDOW REGULATORS FAIL ON MY 2002 JEEP LIBERTY LE. THE MAJOR SAFETY ISSUE IS WITH REGARD TO PERSONAL PROPERTY AND THEFT AS IT IS NOW IMPOSSIBLE TO SECURE THE VEHICLE IF NOT IN A LOCKED, PRIVATE GARAGE. *TR

NHTSA ID

10555538

Incident

Nov 30, 2005

Mileage

48,000 mi

BOTH, DRIVER SIDE FRONT AND REAR, AND PASSENGER SIDE REAR WINDOW REGULATOR CLIPS ARE BROKEN. ALL OF THE WINDOWS DROPPED DOWN INTO DOOR AND ARE NOW BEING HELD UP WITH A PLASTIC WEDGE JAMMED IN THE OPENING TO HOLD THE WINDOWS UP. THREE WINDOWS ON THIS ONE VEHICLE AND THOUSANDS OF OTHER COMPLAINTS ONLINE AND THERE IS NO RECALL? WHEN YOU ARE DRIVING DOWN THE HIGHWAY AT 70 MPH, WHILE IT IS RAINING, AND THE WINDOW REGULATOR CLIP BREAKS AND THE WINDOW DROPS DOWN WITH NO NOTICE? THIS IS A SAFETY DEFECT THAT SHOULD BE REPAIRED BY THE MANUFACTURER. *TR

NHTSA ID

10548087

Incident

Jan 1, 2011

Mileage

90,000 mi

I WAS BACKING OUT OF MY DRIVEWAY , IT WAS DARK OUTSIDE AND I COULD NOT SEE THROUGH THE REAR GLASS OF THE VEHICLE DUE TO THE FACT THAT THE TINT IS TOO DARK ON THESE AND MOST SUV'S . I FEEL THAT THEY NEED TO MAKE THE REVERSE LIGHTS MUCH BRIGHTER IF THEY ARE GOING TO TINT THE WINDOWS THAT DARK. *TR

NHTSA ID

10547532

Incident

Oct 9, 2013

Mileage

153,000 mi

4 INCIDENTS IN 10 YEARS: $350.+ EACH TO REPAIR. REAR PASSENGER WINDOW FALLS INSIDE DOOR WHILE DRIVING, STARTLES DRIVER. LONG STANDING KNOWN PROBLEM JEEP REFUSES TO ADMIT/CORRECT. *TR

NHTSA ID

10505249

Incident

Jun 1, 2004

Mileage

9,000 mi

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE WINDOW FELL INTO THE DOOR PANEL. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE PLASTIC LIFT PLATE ON THE WINDOW REGULATOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 179,000.

NHTSA ID

10504879

Incident

Oct 25, 2012

Mileage

179,000 mi

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE DOOR LOCKS FAILED TO DISENGAGE AND HE WAS UNABLE TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE WINDOW MOTOR HAD FAILED AND CAUSED THE LOCK TO FAIL. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 135,000. UPDATED 2/21/13 WE PURCHASED THE 2002 JEEP LIBERTY BRAND NEW AS A SPECIAL ORDER IN OCTOBER 2001 AS A 2002 MODEL YEAR. THE RIGHT REAR PASSENGER DOOR POWER WINDOW MOTOR ASSEMBLY FAILED. THIS INHIBITED THE DOOR FROM BEING OPENED FROM WITHER THE INSIDE OR OUTSIDE. AT THE TIME, WE DID NOT HAVE A CHILD, NOW WE DO, WHEN CARRYING PASSENGERS, THEY HAD TO ENTER AND EXIT THROUGH THE DRIVERS REAR DOOR. HAD THERE BEEN ACCIDENT WHICH BLOCKED THE DRIVERS SIDE, THE REAR PASSENGERS WOULD BE TRAPPED. I HAD THE DOOR FIXED AT THE DEALER IN APRIL 2011. SINCE THAT TIME, WE HAD OUR FIRST CHILD AND AS LAW REQUIRES HE IS IN THE BACK SEAT. AGAIN, THE MOTOR ASSEMBLY FAILED AND THE DOOR CAN NOT BE OPENED FROM THE INSIDE. THIS IS A SAFETY ISSUE AND I FEEL A DESIGN FLAW. I HAVE CONTACTED CHRYSLER MOTOR CORP AND THEY DO NOT CARE. THE DEALER WASHED THEIR HANDS OF ANY CULPABILITY IN THE MATTER AS WELL. I KNOW I CAN NOT BE THE ONLY ONE WHO HAS EXPERIENCED THIS ISSUED WITH THE DOOR FAILING TO OPEN WHEN THE WINDOW MOTOR BREAKS. UPDATED 02/25/13

NHTSA ID

10494911

Incident

Apr 2, 2010

Mileage

135,000 mi

WHILE DRIVING AT FREEWAY SPEED, THE PASSENGER REAR WINDOW SLID DOWN INTO THE DOOR. THE CHEAP PLASTIC LIFT PLATE THAT IS PART OF THE WINDOW REGULATOR BROKE. IT HAS BEEN REPLACED TWICE NOW AND JUST BROKE AGAIN. WITH THE WINDOW DOWN IN THE DOOR THE VEHICLE IS VULNERABLE TO BREAK-IN AND DAMAGE FROM THE WEATHER. IT IS A SAFETY ISSUE FOR ME BECAUSE MY CHILD'S CARSEAT IS IN THIS LOCATION. *TR

NHTSA ID

10485165

Incident

Apr 28, 2010

Mileage

81,000 mi

I WAS DRIVING HOME AND NOTICED MY WINDOW FOR NO REASON FELL DOWN. THE JEEP WAS BOUGHT NEW BY US IN 2002. THE BACK SEATS OR WINDOWS HAVE BEEN RARELY USED. WE USE AIR AND HEAT, SO WITH THE EXCEPTION OF THE DRIVER'S WINDOW, WE HAVE HARDLY ROLLED DOWN THE OTHER WINDOWS. I DID RESEARCH ABOUT THE FALLING DOWN ON THE JEEP WINDOWS. I LEARNED CHRYSLER KNEW SINCE 2002 ABOUT THE DEFECTIVE WINDOWS. THEY FINALLY RECALLED BACK SOME OF THE 2006 AND 2007 JEEPS. I CALLED THEM AND THEY DO NOT SEEM CONCERNED ABOUT THE DANGER THIS COULD CAUSE. I FEEL BECAUSE OF THE LITTLE USE OF THE WINDOW IS WHY WE HAVE NOT HAD THE PROBLEMS SEVERAL HAVE HAD. THEY THEN PROCEED TO CHARGE YOU $500. TO REPAIR THE WINDOW WITH THE SAME KIND OF PART THAT WILL BREAK AGAIN. THIS HAS HAPPENED TO SEVERAL PEOPLE. I ASKED CHRYSLER ABOUT THIS PART, THEY CONFESS JUST RECENTLY THEY HAVE CHANGED THE PART TO WORK. I SEE THE DANGER THIS COULD BE IF HAULING A YOUNG CHILD. EVEN THOUGH A CHILD IS TO BE IN A CHILD SEAT, THEY SOMETIMES CAN GET OUT. IF DRIVING DOWN THE ROAD AND THE WINDOW JUST DROPS, A CHILD COULD FALL OUT. IN A WRECK THIS COULD ENDANGER ANYONE. ALL THE WINDOWS IN THE JEEP HAVE A PROBLEM OF BREAKING FOR NO REASON, BUT MOSTLY THE BACK WINDOWS. CHRYSLER IS AWARE OF THIS AND SHOULD HAVE RECALLED ALL THESE WINDOWS. THEY ARE BLEEDING THE JEEP OWNERS BY HAVING TO CONTINUE TO REPAIR THE DEFECTIVE WINDOWS AND ARE ENDANGERING PEOPLE'S LIFE. THEY SHOULD BE MADE ACCOUNTABLE FOR THE DEFECTIVE PARTS THAT THEY KNEW THEY HAD AND CONTINUED TO USE. *TR

NHTSA ID

10472044

Incident

Aug 3, 2012

Mileage

107,000 mi

I HAVE HAD TO REPLACE THE POWER WINDOW REGULATORS ON THE BACK WINDOWS OF MY JEEP LIBERTY 2002 ON 5 DIFFERENT OCCASIONS. I HAVE BARELY USED THESE WINDOWS AND THIS HAS BEEN A HEMORRHAGE OF MONEY. THE FIRST TIME THIS HAPPENED, THEY INFORMED ME AT THE DEALERSHIP THAT I WAS OVER THE DATE OF WARRANTY, AND THAT MY MILEAGE ALSO EXCEEDED THE LIMIT. I HAD TO REPLACE THE TWO BACK ONES, THEN I HAD TO GO BACK AND REPLACE A THIRD ONE, LESS THAN A YEAR AFTER THAT. THE FOURTH AND FIFTH TIME IT HAPPENED, I WENT TO AN INDEPENDENT SHOP AS GOING TO THE DEALERSHIP WAS TOO EXPENSIVE, NOW THE WINDOW DOES NOT WORK AGAIN. THE WINDOWS JUST FALL, AND WATER AND DEBRIS COME INTO THE CAR. AMONG JEEP LIBERTY OWNERS, THIS IS A VERY COMMON PROBLEM, AND ONE THAT THERE SHOULD HAVE BEEN A RECALL ON. I WANT TO PLACE A COMPLAINT BECAUSE THIS CAR CAME DEFECTIVE AND NOTHING HAS BEEN DONE SO FAR TO ASSIST PEOPLE WHO PURCHASED IT. CUSTOMERS NEED PROTECTION ON THIS MATTER. *TR

NHTSA ID

10469961

Incident

Aug 23, 2002

Mileage

28,000 mi

THERE HAVE BEEN FIVE INSTANCES OF FAILURE OF THE REGULATORS FOR THE REAR DOOR POWER WINDOWS. IN THIS LATEST INCIDENT, THE CABLE FOR THE WINDOWS SNAPPED AND CAME THROUGH THE DOOR LOCK AREA IN THE JAM ON THE REAR DRIVER SIDE. *TR

NHTSA ID

10469576

Incident

Aug 1, 2006

Mileage

88,000 mi

ON APPROX THE DATE ENTERED, THE LEFT REAR ELECTRIC WINDOW GLASS DROPPED INTO DOOR FRAME AND WOULD NO LONGER OPERATE. INVESTIGATION FOUND THAT PLASTIC CLIP ON THE END OF THE WINDOW REGULATOR CABLE GETS WORN AND BREAKS, AND WINDOW BECOMES DISCONNECTED FROM REGULATOR AT THIS POINT. VERY EXPENSIVE FOR SIMPLE FIX, COST OVER $100 FOR ENTIRE NEW REGULATOR, AS PLASTIC CLIP IS NOT AVAILABLE SEPARATELY. THANKFULLY I AM MECHANICALLY INCLINED AND I WAS ABLE TO INSTALL IT MYSELF, AS ESTIMATE FROM THEN DAIMLER-CHRYSLER WAS OVER $300 FOR REPAIR. SINCE THAT TIME, THE OTHER WINDOW REGULATOR BROKE IN THE EXACT SAME FASHION, AND BEING THE REPLACEMENT PART HAD GONE UP EVEN FURTHER IN COST, I TAPED WINDOW SHUT. BEFORE I COULD AFFORD TO FIX OTHER WINDOW, THE ONE I HAD PREVIOUSLY REPAIRED BROKE AGAIN IN AN IDENTICAL FASHION. ALL THREE REAR WINDOW REGULATORS, BOTH FACTORY ORIGINALS, AND ONE FACTORY REPLACEMENT, BROKE WITHIN 3 YEARS. BOTH WINDOWS WERE THEN TAPED UP, AS I WASN'T ABOUT TO BUY WELL OVER $200 WORTH OF TROUBLE PRONE REPLACEMENT PARTS ONLY TO HAVE SITUATION TAKE PLACE YET AGAIN. THANKFULLY, AN AFTERMARKET SOURCE NOW SELLS METAL PARTS TO REPLACE DEFECTIVE, WEAR PRONE PARTS SUPPLIED BY CHRYSLER-JEEP. IT COST $100 TO FURTHER REPAIR BOTH WINDOWS WITH AFTERMARKET METAL PARTS, AND I HAVE EXPERIENCED NO TROUBLE SINCE. INCORRECTLY DESIGNED/MANUFACTURED PARTS SUPPLIED BY CHRYSLER-JEEP ARE DEFINITELY THE ISSUE HERE. *JS

NHTSA ID

10458476

Incident

Feb 1, 2006

Mileage

45,000 mi

PASSENGER SIDE REAR WINDOW REGULATOR FAILED, CAUSING WINDOW TO SLIDE DOWN INTO DOOR. *KB

NHTSA ID

10441612

Incident

Dec 10, 2008

Mileage

110 mi

FAULTY REAR WINDOW REGULATORS. TO DATE HAVE HAD THE RIGHT AND LEFT REAR WINDOW REGULATORS REPLACED SIX TIMES. 7/2006 RIGHT REGULATOR, 6/2007 LEFT REGULATOR, 7/2007 RIGHT REGULATOR, 9/2008 RIGHT AND LEFT REGULATOR, 8/2010 LEFT REGULATOR. IT IS 2011 AND THEY ARE BOTH NOW BROKE AGAIN AND ARE NOW BEING HELD UP WITH TAPE. I CONTINUE TO PAY OUT OF POCKET TO HAVE THEM REPLACED AS CHRYSLER CONTINUES TO MAKE ME PAY A CO-PAY WHICH IN THE PAST HAS BEEN $150. I REFUSE NOW TO PAY TO REPLACE THEM ANYMORE AND BELIEVE CHRYSLER HAS A DUTY TO MAKE A PERMANENT FIX FOR THE REGULATORS. *TR

NHTSA ID

10439149

Incident

Jul 19, 2006

Mileage

28,719 mi

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE PARKED, THE REAR DRIVER SIDE WINDOW FELL INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THAT THE POWER WINDOW ASSEMBLY WOULD HAVE TO BE REPLACED. AFTER THE REPAIR, THE SAME FAILURE OCCURRED ON THE PASSENGER SIDE WINDOW. IN ADDITION, THE CONTACT STATED THAT WHEN THE REAR LIFT GATE WAS UNLOCKED ELECTRONICALLY, IT WOULD THEN AUTOMATICALLY LOCK INDEPENDENTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

NHTSA ID

10429475

Incident

Oct 1, 2009

Mileage

30,000 mi

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE THE VEHICLE WAS PARKED THE CONTACT STATED THE REAR DRIVERS SIDE WINDOW DROPPED INSIDE THE DOOR PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE WINDOW REGULATOR CABLE FRACTURED. THE TECHNICIAN STATED THE WINDOW REGULATOR ASSEMBLY AND THE POWER WINDOW MOTOR HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE VEHICLE WAS REPAIRED THE FAILURE OCCURRED A SECOND TIME TO THE REAR DRIVERS SIDE WINDOW AND THE REAR PASSENGER SIDE WINDOW. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,844.

NHTSA ID

10427884

Incident

Jul 29, 2008

Mileage

61,844 mi

RIGHT REAR WINDOW REGULATOR FAILED AND WINDOW FELL INTO THE DOOR. AFTER PART WAS REPLACED BY DEALER, SAME WINDOW REGULATOR FAILED 16 MONTHS LATER. THIS WINDOW IS NEXT TO MY 4 YEARS OLD CAR SEAT AND IS NEVER OPENED. FOR ME, THIS IS A SAFETY ISSUE. THOUSANDS OF IDENTICAL COMPLAINTS CAN BE FOUND ON VARIOUS SITES. JEEP IS AWARE OF THE ISSUE AND REFUSES TO FIX IT. *TR

NHTSA ID

10426836

Incident

May 21, 2010

Mileage

81,014 mi

POWER FAILURE OF THE MOTOR FOR THE REAR POWER WINDOWS. THE WINDOWS HAVE FAILED TWICE IN A YEAR. *KB

NHTSA ID

10410519

Incident

Jun 30, 2011

Mileage

129,000 mi