RoadVitals

2017 Keystone Outback

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Nov 20, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2017 Keystone Outback, most frequently naming the other / unspecified, body & structure and tires & wheels categories. 3 safety recalls have been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified250.0%
  • Body & structure125.0%
  • Tires & wheels125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
17V439000

STRUCTURE

Jul 13, 2017
910 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2016-2017 Keystone Outback travel trailers, models 220URB, 240URS, 250URS, 255UBH, and 293UBH. The affected vehicles were built with an incorrect drawbar installed to tow the travel trailer.
The risk: Under certain conditions while traveling, the drawbar may bend, affecting vehicle handling and increasing the risk of a crash.
The remedy: Keystone will notify owners, and dealers will bolt on a reinforcement channel over the existing drawbar attachment of the frame, free of charge. The recall began on August 28, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-290.
Keystone RV CompanyManufacturer number 17-290View on NHTSA.gov
16V282000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

May 10, 2016
88 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain model year 2016-2017 Keystone Outback recreational trailers, model 326RL, manufactured February 24, 2016, to April 21, 2016. These vehicles have a television mounting bracket that may not be properly secured to the wall.
The risk: The improperly secured bracket may allow the TV to fall, increasing the risk of injury to an occupant nearby.
The remedy: Keystone has notified the affected owners. Dealers will re-install the TV bracket with larger screws, free of charge. The recall began on May 13, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-251.
Keystone RV CompanyManufacturer number 16-251View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Nov 20, 2019

2017 KEYSTONE OUTBACK RV. CONSUMER WRITES IN REGARDS TO FIRE EXTINGUISHER SAFETY RECALL. *LD *JS

NHTSA ID
11280131
Incident
Jan 15, 2018
Other / unspecifiedTires & wheels
Filed Dec 23, 2018

TRAILER PURCHASED NEW IN APRIL OF 2017. DURING A THANKSGIVING TRIP I NOTICED WHAT SEEMS TO BE A TIRE DELAMINATING. WE REPLACED IT WITH THE SPARE. UPON INSPECTION WHEN WE RETURNED HOME I NOTICED THAT THE WEIGHT RATINGS OF THE TIRES DON'T SEEM TO MATCH WHAT THE FACTORY IS SPECIFYING THE TRAILER WEIGHS. THE TIRES ARE TRAILER KING ST225/75R15 WITH A MAX WEIGHT RATING OF 2,540LBS EACH. THE TRAILER HAS FOUR (4) WITH A DUAL AXLE SETUP. THESE ARE FACTORY ISSUED TIRES. THE GVWR OF THE TRAILER IS 10,500LBS WHICH CALCULATES AS 340LBS IN EXCESS OF THE TIRE CAPACITY. I AM IN THE PROCESS OF REPLACING ALL THE TIRES ON THE TRAILER AS I CANNOT AFFORD A BLOW-OUT AND I THINK I'M ON THE PATH TO ONE WITH THESE TIRES. THERE WAS NO BLOW-OUT, SIMPLY AN IMMINENT TIRE FAILURE WHICH I BELIEVE IS A DIRECT RESULT OF INCORRECT/UNDERWEIGHT TIRE SELECTION BY KEYSTONE. *DT *TR *DT *TR

NHTSA ID
11163222
Incident
Nov 25, 2018
Mileage
15,000 mi
Body & structure
Filed Apr 27, 2018

TL* THE CONTACT OWNS A 2017 KEYSTONE OUTBACK TRAILER BEING HAULED BY A 2014 DODGE RAM. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V439000 (STRUCTURE) IN OCTOBER OF 2017. THE CONTACT TOOK THE VEHICLE TO MOTOR SPORTLAND (4001 STATE ST, SALT LAKE CITY, UT 84107) AND THE DRAW BAR WAS REPAIRED. HOWEVER, TWO MONTHS LATER, THE DRAW BAR STARTED TO RUST. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE TRAILER SHOULD NOT HAVE BEEN LEFT OUTSIDE. NO FURTHER ASSISTANCE WAS PROVIDED. THE TRAILER WAS NOT REPAIRED AGAIN. THE VIN WAS INVALID. THERE WAS NO MILEAGE.

NHTSA ID
11090475
Incident
Oct 1, 2017
Filed Apr 27, 2018

BUT BARE STEEL ON TOUNGE RECALL 17V-439 =- DID NOT PRIME OR PAIINT AND IS RUSTING - PER KEYSTONE - NOT THEIR PROBLEM AND SHOULD NOT BE IN THE ENVIRONMENT WHEREIT CAN GET WET. WHAT? - IT IS A TERAVEL REAILER AND IT IS THE TOW BAR. KEYSTONE HAS CREATED A POTENTIALLY WORSE SAFETY ISSUE BY NOT PAINTING THE REPAIR - NOW IT COULD RUST OUT AND FAIL

NHTSA ID
11090474
Incident
Oct 1, 2017
Mileage
1,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

KSB-191007

EQUIPMENT; STRUCTURE

This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.

KSB-191007

EQUIPMENT; STRUCTURE

Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if necessary.

16-260

STRUCTURE:BODY:ROOF AND PILLARS

THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 16-259 FOR THE OUTBACK FRONT ROOF TRANSITION MOLDING.

16-260

STRUCTURE:BODY:ROOF AND PILLARS

THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 16-259 FOR THE OUTBACK FRONT ROOF TRANSITION MOLDING.

16-260

STRUCTURE:BODY:ROOF AND PILLARS

THIS ADVISORY 16-259 INVOLVES CERTAIN OUTBACK TRAVEL TRAILERS. IT HAS BEEN DETERMINED THE FRONT ROOF TRANSITION MOLDING ON THE VEHICLES LISTED IN THE POPULATION MAY NOT HAVE BEEN SECURED PROPERLY.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Outback by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2025010—
2024010—
2023100—
2022230—
2021120—
2020010—
2019120—
2018010—
2017Viewing430—
2016230—
2015020—
2014220—
2013230—
2012010—
2011440—
2010230—
2009110—
2008010—
2007830—
2006320—
2005520—
2004321—
2003322—
2002210—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.