RoadVitals

2021 Keystone Outback

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Apr 16, 2025
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Nov 18, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2021 Keystone Outback, most frequently naming the body & structure category. 2 safety recalls have been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V715000

STRUCTURE:FRAME AND MEMBERS

Nov 18, 2020
1,296 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Outback 335CG and 340BH recreational trailers. A section of the frame rail may have inadequate support where the draw bar is attached, allowing the frame rail to buckle.
The risk: A buckled frame may fail and increase the risk of a crash.
The remedy: Keystone will notify owners, and dealers will add reinforcement plates to the existing frame, free of charge. The recall began December 15, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-391.
Keystone RV CompanyManufacturer number 20-391View on NHTSA.gov
20V491000

EQUIPMENT:OTHER:LABELS; TIRES

Aug 19, 2020
27 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling certain 2021 Outback travel trailers. The Federal Identification Tag incorrectly states that the tire pressure should be 65 PSI, when the correct tire pressure is 80 PSI. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk: The incorrect label may lead to unintentionally underinflating the tires, possibly causing their failure, increasing the risk of a crash.
The remedy: Keystone will notify owners, and dealers will replace the Federal Identification Tag, free of charge. The recall began August 25, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-384.
Keystone RV CompanyManufacturer number 20-384View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Apr 16, 2025

The recall was originally done by the selling dealer in February 21. We purchased the RV in February 21. The recall failed 6 months later. It was repaired by the frame manufacturer BAL while we were in Florida. The recall is failing AGAIN. This recall is inadequate. RV is no longer safe to tow. Keystone knows the recall repair is inadequate.

NHTSA ID
11654894
Incident
Apr 11, 2025

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

KSB-260417

This process describes the repair of the Exact-Slide G5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Keystone Outback by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2025010—
2024010—
2023100—
2022230—
2021Viewing120—
2020010—
2019120—
2018010—
2017430—
2016230—
2015020—
2014220—
2013230—
2012010—
2011440—
2010230—
2009110—
2008010—
2007830—
2006320—
2005520—
2004321—
2003322—
2002210—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.