RoadVitals

2011 Keystone Outback

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Apr 3, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2011 Keystone Outback, most frequently naming the tires & wheels, other / unspecified and body & structure categories. 4 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Tires & wheels350.0%
  • Other / unspecified233.3%
  • Body & structure116.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
11V002000

TRAILER HITCHES

Jan 4, 2011
1,086 units potentially affected
The defect: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2010-2011 COUGAR, LAREDO AND OUTBACK TRAVEL TRAILERS EQUIPPED WITH LIPPERT COMPONENT HITCH COUPLERS FOR LACK OF INDENTATION ON THE FORWARD EDGE OF THE COUPLER.
The risk: IF THE COUPLER IS LACKING THE INDENT IT WILL LEAD TO AN INCREASED RISK OF TRAILER SEPARATION FROM THE HITCH BALL WHILE TOWING RESULTING IN PROPERTY DAMAGE AND/OR VEHICLE CRASH.
The remedy: OWNERS ARE ASKED TO INSPECT THE HITCH COUPLER FOR THE CORRECT STAMPING. IF THE HITCH COUPLER IS NOT FORMED CORRECTLY ARRANGEMENTS WILL BE MADE TO REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 24, 2011. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.
KEYSTONE RV COMPANYManufacturer number 10-156View on NHTSA.gov
10V597000

WHEELS

Nov 23, 2010
2,338 units potentially affected
The defect: KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2011 TRAVEL TRAILERS EQUIPPED WITH 15" X 6" WHITE SPOKE OR MODULAR DESIGN STEEL WHEELS WITH A SIX HOLE BOLT PATTERN. SOME OF THE WHEELS MAY HAVE INADEQUATE WELD PENETRATION BETWEEN THE OUTER RING AND THE CENTER PLATE DUE TO IMPROPER PLATE ALIGNMENT.
The risk: THERE COULD BE A POTENTIAL WHEEL FAILURE AND WHEEL LOSS INCREASING THE RISK OF A CRASH, OR PERSONAL INJURY.
The remedy: KEYSTONE WILL REPLACE THE WHEELS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 15, 2010. OWNERS MAY CONTACT KEYSTONE AT 1-866-425-4369.
KEYSTONE RV COMPANYManufacturer number 10-157View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Tires & wheels
Filed Apr 3, 2016

WHILE DRIVING 65 MPH ON THE HIGHWAY, I EXPERIENCE CATASTROPHIC FAILURE OF THESE TRAILER TIRES. TIRES WERE INFLATED TO MANUFACTUER INSTRUCTIONS 65 PSI. PRE TRIP INSPECTION SHOWED NO CRACKS OR DRY ROTTING. THERE WAS NO INDICATION OF ANY DEFECT. VEHICLE WAS NOT OVERLOADED. AFTER REPLACING THE FIRST BLOW OUT, A SECOND TIRE CATASTROPHICALLY FAILED WITHIN 30 MILES OF THE FIRST. CAMPER SUSTAINED DAMAGE TO THE WHEEL WELL, EXTERIOR TRIP, SOME LIGHTING WIRING AND PUT A HOLE IN THE FLOOR FROM UNDERNEATH.

NHTSA ID
10853146
Incident
Apr 2, 2016
Mileage
1,500 mi
Other / unspecifiedTires & wheels
Filed Jun 2, 2014

POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 55 MPH AND LESS THAN AN HOUR AFTER A BLOWOUT OF THE SAME MAKE AND MODEL OF TIRE, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE CAME OFF AS IF PEELED, AND CONTINUED THE DAMAGE TO THE UNDERSIDE OF THE TRAILER THAT THE FIRST BLOWOUT BEGAN. THE TREAD/BELT PORTION SEPARATED FROM THE REST OF THE TIRE AND TORE MORE OF THE WEATHER BARRIER, TORE OUT MORE INSULATION, FURTHER BENT SUPPORTS FOR THE DECKING AND SKIRTING, PINCHED PROPANE LINES NEARLY CLOSED, BEAT THE PLYWOOD DECKING ABOVE THE WHEELS, TWISTED THE METAL SKIRTING ABOVE AND BEHIND THE WHEELS, TORE OFF THE FENDER, AND DAMAGED THE SLIDE-OUT'S FIBERGLASS TRIM. THE TIRE HAD BEEN THE SPARE, HAD NEVER BEEN USED PRIOR TO THE BLOWOUT LESS THAN AN HOUR EARLIER, HAD BEEN COVERED WHILE NOT IN USE, AND LOOKED NEW PRIOR TO USE. THE SPARE'S TIRE PRESSURE HAD BEEN CHECK PRIOR TO THE TRIP, THE LUG NUT TORQUE HAD BEEN SET WHEN MOUNTED AFTER THE PRIOR BLOWOUT, THE BRAKES AND ALIGNMENT HAD BEEN CHECKED IN THE FALL, AND A TRIP HAD BEEN MADE IN THE FALL AFTER THE BRAKE AND ALIGNMENT WORK WITHOUT INCIDENT. THE RIM WAS NOT HOT, THERE WAS NO APPARENT MECHANICAL ISSUE WITH THE TRAILER, AND THERE WAS NO OBJECT IN THE ROAD THAT COULD CAUSE A BLOWOUT. THE SPARE'S TREAD AND THE PRIOR BLOWOUT'S TREAD SHOWED NO SIGNS OF UNEVEN WEAR AND NEITHER TIRE SHOWED ANY VISIBLE SIGN OF A PROBLEM. NEITHER TIRE HAD VISIBLE SIGNS OF DRY ROT. THE FIRST BLOWOUT FORCED US TO CHANGE THE TIRE ON A BUSY TWO-LANE HIGHWAY BECAUSE THERE WAS NO PLACE TO PULL OFF. THIS BLOWOUT, LESS THAN AN HOUR LATER, FORCED US TO PULL OFF ON A NARROW SHOULDER WITH HIGH-SPEED TRAFFIC FAILING TO CHANGE TO THE LEFT LANE AND INSTEAD FORCIBLY ROCKING THE TRAILER AND TRUCK WHILE ZOOMING BY. *TR

NHTSA ID
10595705
Incident
May 23, 2014
Mileage
4,284 mi
Other / unspecifiedTires & wheels
Filed Jun 2, 2014

POWER KING TOWMAX STR235/80R16 DOT 83B5 GPB DATE CODE 1410 TRAILER TIRE BLOWOUT. WHILE TRAVELING AT ABOUT 15 MPH, OUR FIFTH-WHEEL TRAVEL TRAILER'S RIGHT REAR TIRE MADE A LOUD BANG AS IF IT POPPED, THE ENTIRE TREAD AND STEEL BELT PORTION OF THE TIRE BEGAN TO COME OFF AS IF PEELED, AND THE TREAD BEGAN TO CUT UP THE UNDERSIDE OF THE TRAILER AS IT SPUN AROUND WITH THE TIRE. THE CIRCULATING TREAD TORE THROUGH THE WEATHER BARRIER, TORE OUT THE INSULATION, BENT SUPPORTS FOR THE DECKING AND SKIRTING, BENT PROPANE LINES, AND BEAT THE PLYWOOD DECKING ABOVE THE WHEELS. THE TREAD/BELT REMAINED BARELY ATTACHED TO THE REST OF THE TIRE. THE TIRE WAS STILL HOLDING SOME AIR AND WAS HISSING FROM A LEAK THAT WAS NOT READILY VISIBLE. THE TIRE HAD ABOUT 4273 MILES ON IT. THE TIRE PRESSURE AND LUG NUT TORQUE HAD BEEN MAINTAINED BEFORE EVERY TRIP, THE BRAKES AND ALIGNMENT HAD BEEN CHECKED IN THE FALL, AND A TRIP HAD BEEN MADE IN THE FALL AFTER THE BRAKE AND ALIGNMENT WORK WITHOUT INCIDENT. THE RIM WAS NOT HOT, THERE WAS NO APPARENT MECHANICAL ISSUE WITH THE TRAILER, AND THERE WAS NO OBJECT IN THE ROAD THAT COULD CAUSE A BLOWOUT. THE WHEEL WAS SWAPPED OUT FOR THE SPARE, WHICH HAD ALSO HAD THE AIR PRESSURE CHECKED PRIOR TO THE TRIP, AND THE LUG NUT TORQUE WAS SET IN THE PROCESS OF MOUNTING THE SPARE. *TR

NHTSA ID
10595700
Incident
May 23, 2014
Mileage
4,273 mi
Body & structure
Filed May 9, 2014
Crash reported

WE RECENTLY PURCHASED A USED 2011 KEYSTONE OUTBACK TOY HAULER-STYLE TRAVEL TRAILER. IT HAS A SIDE-ENTRY GARAGE ON THE FRONT OF THE TRAILER. KEYSTONE ADVERTISES THE TRAILER AS CAPABLE OF TRANSPORTING A FULL-SIZED MOTORCYCLE IN THE GARAGE. UNFORTUNATELY, THERE'S A DEFECTIVE DESIGN IN THE LOADING RAMP THAT MAKES GETTING A MOTORCYCLE IN THE GARAGE VERY DANGEROUS AND ALMOST IMPOSSIBLE. THE PROBLEM IS WITH THE ANGLE OF THE LOADING RAMP WHEN IT'S OPENED. IT'S SO STEEP, MOST STREET MOTORCYCLES BOTTOM OUT ON THE FRAME. MY PERSONAL EXPERIENCE WITH THE DEFECT WAS WHEN I TRIED TO RIDE MY 2009 HARLEY-DAVIDSON FXD SUPER GLIDE UP THE RAMP INTO THE GARAGE. THE FRONT TIRE MADE IT INTO THE GARAGE, BUT THE FRAME OF THE MOTORCYCLE BOTTOMED OUT ON THE TRAILER, CAUSING ME TO LUNGE FORWARD ONTO THE HANDLEBARS. I THEN ROLLED BACK DOWN THE RAMP, SKIDDING THE FRONT TIRE WITH THE BRAKE ON. I WAS VERY LUCKY NOT TO LOSE MY BALANCE AND COME OFF THE BIKE. THERE'S AN OWNER'S FORUM ONLINE FOR KEYSTONE OUTBACKS CALLED "OUTBACKERS.COM" AFTER REVIEWING COMMENTS FROM OTHER OWNERS OF KEYSTONE OUTBACK TOY HAULERS, IT'S CLEAR TO ME THAT THIS IS A WIDE-SPREAD PROBLEM. APPARENTLY KEYSTONE RAISED THE RIDE-HEIGHT OF THE TRAILERS BEGINNING WITH THE 2010 MODEL YEAR, BUT DIDN'T CONSIDER THE WAY IT WOULD INCREASE THE ANGLE OF THE LOADING RAMP TO A DANGEROUS DEGREE. THE WEBSITE SHOWS MANY DIFFERENT WAYS PEOPLE HAVE TRIED TO WORK AROUND THE STEEP ANGLE TO FIX THE PROBLEM THEMSELVES. SOME APPEAR QUITE INGENIOUS. HOWEVER, I THINK KEYSTONE NEEDS TO COME UP WITH A FIX FOR THE PROBLEM THEMSELVES, THEN INITIATE A RECALL, BEFORE SOMEBODY GETS SERIOUSLY INJURED OR KILLED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
10587438
Incident
Apr 29, 2014

Compare model years

Complaint and recall counts across every year of this model

Keystone Outback by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2025010—
2024010—
2023100—
2022230—
2021120—
2020010—
2019120—
2018010—
2017430—
2016230—
2015020—
2014220—
2013230—
2012010—
2011Viewing440—
2010230—
2009110—
2008010—
2007830—
2006320—
2005520—
2004321—
2003322—
2002210—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.