RoadVitals

2017 Lexus ES350

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
22
Latest Sep 21, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jun 29, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
8
5 injuries, 0 deaths reported

Overview

Our database contains 22 NHTSA owner-reported complaints for the 2017 Lexus ES350, most frequently naming the visibility, body & structure and brakes categories. 1 safety recall has been issued covering this model year; and 105 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Visibility418.2%
  • Body & structure313.6%
  • Brakes313.6%
  • Airbags29.1%
  • Driver assistance29.1%
  • Electrical29.1%
  • Suspension29.1%
  • Exterior lighting14.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V415000

STEERING:LINKAGES:TIE ROD ASSEMBLY

Jun 29, 2017
1,761 units potentially affected
The defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017 Lexus ES350 vehicles. The right-hand side tie rod lock nut may loosen over time.
The risk: If the lock nut loosens, the tie rod may separate causing a loss of steering and increasing the risk of a crash.
The remedy: Toyota will notify owners, and dealers will inspect the lock nut and, if it is found loose, replace the lock nut, steering gear assembly, and tie rod assembly, free of charge. The recall began on July 26, 2017. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is HLC.
Toyota Motor Engineering & ManufacturingManufacturer number HLCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 22
BrakesDriver assistance
Filed Sep 21, 2022
Crash reported1 injury reported

The contact owns a 2017 Lexus ES350. The contact stated that while driving at 45 MPH, the contact stated that a beeping alert sounded to notify him that he was approaching another vehicle. As the contact attempted to depress the brake pedal, the brake pedal failed and the contact rear-ended the vehicle. The air bags deployed upon impact. The police and paramedics were called to the scene and the other driver was taken to the hospital; the driver's whereabouts were unknown. The contact did not sustain any injuries. A police report was filed. The vehicle was initially towed to an impound yard and was then towed by his insurance to assess the vehicle's damage. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 55,000.

NHTSA ID
11485669
Incident
Sep 15, 2022
Mileage
55,000 mi
Driver assistance
Filed Apr 7, 2022
Crash reported

The contact owns a 2017 Lexus ES350. The contact stated that while in reverse and slowly reversing into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into a tree. The contact indicated that the unintended acceleration occurred while pressing the brake pedal and also the crash avoidance safety features did not activate. No injuries were reported and no police report was taken. The vehicle was towed to the local dealer and to a local body shop repair center. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 7,500.

NHTSA ID
11459976
Incident
Apr 6, 2022
Mileage
7,500 mi
Visibility
Filed Aug 31, 2021

The contact owns a 2017 Lexus ES350. The contact stated while driving approximately 65 MPH, the sunroof exploded without warning. The vehicle was taken to a local dealer where it was diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 31,200.

NHTSA ID
11431198
Incident
Aug 27, 2021
Mileage
31,200 mi
Electrical
Filed May 11, 2021

2017 LEXUS ES350. CONSUMER WRITES REGARDING VEHICLES SAFETY CONNECT SYSTEM BEING DISCONNECTED. *LD *JS

NHTSA ID
11415894
Incident
Oct 1, 2020
Filed Feb 16, 2021

I WAS DRIVING DOWN THE HIGHWAY IN VA AND I HEARD A LOUD EXPLOSION AND I LATER FOUND OUT THE SUNROOF EXPLODED ON ITS OWN NO CARS AROUND, NO OVER PASS IT JUST EXPLODED INTO LITTLE PIECES.

NHTSA ID
11396498
Incident
Feb 15, 2021
Mileage
52,425 mi
Body & structure
Filed Sep 3, 2020

I WAS DRIVING DOWN THE HIGHWAY HAVING JUST PICKED PICKED UP THIIS CAR I JUST BOUGHT FROM THE DEALERSHIP WHEN SUDDENLY I HEARD A LOUD EXPOLOSION UP ABOVE AND NOTICED MY SUNROOF EXPLODED SENDING PIECES OF GLASS INTO MY CAR. I WAS SCRATCHED AND HAD TO GET HOME 1/2 HOUR AWAY. DEALERSHIP WAS FAR. THE DEALERSHHIP SAID TO CALL THE INSURANCE. I THINK IT COULD BET THE WAY THE SUNROOF WAS PUT IN BUT NOT SURE.

NHTSA ID
11352909
Incident
Aug 31, 2020
Mileage
9,100 mi
Visibility
Filed Mar 6, 2020

REAR TINTED INSIDE THE GLASS WINDOW HAS BUBBLES AND SMEARED ADHESIVE ACROSS GLASS CAUSING IT HARD TO VIEW WHAT IS BEHIND ME. I HAVE NO IDEA HOW IT HAPPENS I BOUGHT THE CAR ON NOVEMBER 16, 2016. MOST OF THE TIME THE CAR IS PARKED IN MY DRIVEWAY. I NOTICED IT THE FIRST TIME IN THE LAST WEEK OF FEBRUARY 24, 2020.

NHTSA ID
11316655
Incident
Feb 24, 2020
Mileage
8,500 mi
Visibility
Filed Jan 24, 2020

UPON APPROACHING MY CAR, IN A CONTROLLED PARKING LOT (CAR IS STATIONARY), I NOTICED THE REAR PORTION OF THE PANORAMIC SUNROOF APPEARS TO HAVE EXPLODED. SUNROOF SHOWS DEFECTIVE BUBBLE, AND OUTER-EDGES APPEAR TO HAVE CRACKED ALL THE WAY AROUND. INVESTIGATION OF THE AREA AROUND THE CAR SHOWS NO FOREIGN OBJECTS (IE. ROCKS) IN THE AREA.

NHTSA ID
11301539
Incident
Jan 24, 2020
Mileage
36,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

19LE05 Technical

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

TI: 19LE05 Expired December 1, 2022

KLG Dealer Packa

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

DP: Limited Service Campaign KLG expired December 01, 2022

KLG Technical In

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

TI: 19LE05 Expired December 1, 2022

19LE05 Dealer Pa

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

DP: Customer Support Program 19LE05 expired December 1, 2022.

Safety Recall 22

EQUIPMENT

Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022

L-SB-0004-22

AIR BAGS

TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Lexus ES350 by model year
YearComplaintsRecallsInvestigationsIssue Index
2024000—
2023100—
2022200—
2021500—
2020510—
2019520—
2018520—
2017Viewing221051.6
2016211036.1
2015161036.3
2014281043.9
2013231044.4
2012893157.4
20111533158.0
20101375159.1
20091455262.6
20082555262.7
20075395464.2

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.