2007 Lexus IS 250

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY WHICH CREATED A GLARE ON THE WINDSHIELD WHILE DRIVING. THE CONTACT WAS CONCERNED FOR HER SAFETY DUE TO THE GLARE IMPAIRING HER VISION OF THE ROADWAY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 183,000.

NHTSA ID

11396813

Incident

Sep 30, 2020

Mileage

183,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS IS200. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE IN SUNLIGHT, THE DASHBOARD MELTED. THE CONTACT STATED THAT THE FAILURE RESULTED IN THE DASHBOARD HAVING A SHINY, CAUSING THE SUNLIGHT TO BE REFLECTED WHICH BLOCKED THE CONTACT'S EYESIGHT. LEXUS OF ROSEVILLE (300 AUTOMALL DR, ROSEVILLE, CA 95661, 916-783-9111) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE WARRANTY EXPIRED ON THE VEHICLE. THE DASHBOARD WAS PREVIOUSLY COVERED HOWEVER, THE CONTACT WAS NOT INFORMED OF THE COVERED REPAIR ON PRIOR MAINTENANCE VISITS. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT TWO LETTERS REGARDING THE MELTING DASHBOARD WAS MAILED TO THE CONTACT. THE CONTACT STATED THAT THE LETTERS WERE NOT RECEIVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,000. *BF *TR

NHTSA ID

11326989

Incident

Jun 3, 2019

Mileage

125,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND THE GLARE FROM THE DASHBOARD AFFECTED HER VISIBILITY WHILE DRIVING VARIOUS SPEEDS. THE CONTACT SPOKE WITH TOM WOOD LEXUS (4610 E 96TH ST, INDIANAPOLIS, IN 46240, (317) 580-6888) AND WAS INFORMED THAT THERE WAS A LIMITED TIME WARRANTY TO HAVE THE VEHICLE SERVICED. THE CONTACT WAS INFORMED THAT SHE MISSED THE DEADLINE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION AS THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ID

11270046

Incident

Nov 2, 2018

Mileage

60,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS IS 250. WHILE DRIVING VARIOUS SPEEDS OR WHILE THE VEHICLE WAS STOPPED, THE POWER STEERING SUDDENLY SEIZED. THE CONTACT STATED THAT THE FAILURE OCCURRED OFTEN. SOMETIMES, THE POWER STEERING WOULD RESUME NORMAL OPERATION WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED. ON OTHER OCCASIONS, THE VEHICLE HAD TO BE TOWED HOME. WHEN IT WAS TOWED, IT TOOK APPROXIMATELY 24 HOURS BEFORE THE POWER STEERING WOULD RETURN TO NORMAL. THE CONTACT CALLED OURISMAN LEXUS OF ROCKVILLE (LOCATED AT 15501 FREDERICK RD, ROCKVILLE, MD 20855, 855-821-1390) WHERE IT WAS DIAGNOSED THAT THE ECU AND THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS BECAUSE THERE WERE NOT ENOUGH COMPLAINTS REGARDING THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBERS: 1802260181 AND 1812061696. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 230,000.

NHTSA ID

11258326

Incident

Feb 16, 2015

Mileage

230,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD PANEL MELTED AND CONTAINED A STICKY TEXTURE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 121,000.

NHTSA ID

11195035

Incident

Apr 1, 2019

Mileage

121,000 mi

OWNERS OF TOYOTAS AND LEXUS VEHICLES ARE EXPERIENCING PROBLEMS WITH THE AIRBAG OCCUPANT SENSOR LOCATED UNDER THE RIGHT FRONT SEAT DEALERS ARE NOT ACKNOWLEDGING THIS PROBLEM. IT IS ALL OVER THE INTERNET AND FACEBOOK. IT IS SIMILAR TO THE TACOMA FRAMES RUSTING OUT PREMATURELY. EVENTUALLY THEY ACKNOWLEDGED THE PROBLEM AND TOOK ACTION. IT APPEARS THEY WON'T TAKE ANY ACTION UNTIL PRESSURED.

NHTSA ID

11194793

Incident

Oct 1, 2018

Mileage

85,000 mi

MY DASH PANEL AND DOOR PANEL'S ARE MELDING AND STICKY

NHTSA ID

11192818

Incident

Jun 21, 2016

THE REAR VIEW MIRROR HAS BLACK LINES ON IT, WHICH INDICATES THE COATING BEHIND THE MIRROR IS DETERIORATING IN SOME WAY. I LOOKED UP THE ISSUE NOW AND REALIZED THIS IS A MORE WIDESPREAD ISSUE. SOME CUSTOMERS ONLINE HAVE INDICATED IT'S HARD TO SEE ANYTHING USING THE REAR VIEW CAMERA, THOU MY REAR VIEW HAS NOT GO TO THAT POINT.

NHTSA ID

11191279

Incident

Mar 19, 2015

Mileage

90,000 mi

CSP: Takata CSP Coverage Job Aid - published 7.28.2022

CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Lexus?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata airbag inflators or repaired under a recall with Takata airbag inflators to provide coverage for repairs of the airbag inflator contained in the airbag module. This CSP letter is to help clarify how to administer this coverage in accordance with the settlement. This is NOT a recall or a campaign, but is provided to reassure owners that Lexus stands behind the reliability of our vehicles

Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022

TSB: This Service Bulletin includes procedures to replace damaged or loose front carpet floor retainer(s) without replacing the carpet assembly. Follow the Repair Procedure in this bulletin to replace the loose or damaged carpet floor retainer(s).

TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.

POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.