2004 Lexus IS 300

THE GAS PEDAL WILL INTERMITTENTLY STOP WORKING. FORCING ONE TO PULL OVER, RESTART THE CAR, AND/OR HAVE THE VEHICLE TOWED FOR REPAIR.

NHTSA ID

11128695

Incident

Sep 10, 2018

Mileage

253,000 mi

ENGINE QUIT ON HIGHWAY AT 65 MPH COASTED OF SHOULDER OF ROAD. WRECKER DROPPED AT DEALER. THEY MIS DIAGNOSED A BAD COIL. APPROXIMATELY 6 HOURS LATER THE CAR QUIT IN SAME WAY AGAIN. ANOTHER REPAIR SHOP PROPERLY DIAGNOSED THE PROBLEM AS AN IGNITOR CONTROL MODULE. THE ORIGINAL REPAIR CO.COMMUNITY TOYOTA WILL NOT TAKE RESPONSIBILITY FOR THE UNSAFE CONDITION THEY PUT ME IN. TOYOTA COMPANY SAYS THEY HAVE NO CONTROL OR SAY IN SERVICE PROBLEMS CREATED BY DEALERS. THE FIRST QUESTION THE 2ND REPAIR SERVICE ASK WAS THE CAR RUNNING ROUGH. I SAID NO IT JUST QUIT. THIS QUESTION SHOULD HAVE BEEN ASK BY THE TOYOTA DEALER THAT DID THE FIRST REPAIR. COMMUNITY TOYOTA, BAYTOWN TEXAS. I MADE A GOOD FAITH EFFORT TO GET THE DEALER AND TOYOTA CO. TO ACKNOWLEDGE THEY MADE A MISTAKE AND TAKE CORRECTIVE ACTION SO THEY WILL NOT DO UNSAFE WORK IN THE FUTURE. I BELIEVE IN THE INTEREST OF PUBLIC SAFETY SOME ONE SHOULD SEE THAT THE MECHANIC AND SERVICE MANAGER WERE PROPERLY TRAINED. SO THEY DO NOT MAKE THE SAME MISTAKE IN THE FUTURE AND PUT DRIVERS THEIR PASSENGERS AND OTHER VEHICLES AT RISK. I SENT CERTIFIED LETTERS TO DEALER AND TOYOTA CO. DEALER DID NOT RESPOND TOYOTA CO. SAID THEY DID NOT GET INVOLVED WITH SERVICE COMPLAINTS. PROPERLY TRAINING AND SUPERVISING MECHANICS HAS TO BE SOMEBODY'S RESPONSIBILITY. PLEASE ADVISE ME IF YOU CAN HELP.

NHTSA ID

11097278

Incident

Jan 25, 2018

Mileage

100,000 mi

STICKY RESIDUE DUE TO THE MELTING MATERIAL ON THE DASHBOARD CAUSES FUMES. FUMES ARE TOXIC AND IS GETTING IN THE AC AND VENTILATION. MELTING DASHBOARD. STICKY RESIDUE. CLOTHES WILL STICK TO IT. MELTS WHEN IT GETS HOT IN THE CAR. CURRENTLY LIVING IN CALIFORNIA WHERE IT IS SUMMER WEATHER 9 OUT OF THE 12 MONTHS. PLEASE HELP.

NHTSA ID

10965795

Incident

Mar 13, 2017

Mileage

50,000 mi

THE LEXUS IS300 HAVE THE WORST DASH, I DON'T UNDERSTAND WHY LEXUS DIDN'T HAVE A RECALL ON THEM AS THEY DID FOR THE IS250 OR THE IS350. GOD FORBIDS YOU PARK YOUR CAR AT WORK AND AT THE END OF THE DAY WHEN YOU GET IN YOUR VEHICLE AND YOU TOUCH THE DASH OR AROUND THE SHIFTER, IT FEELS LIKE IT IS MELTING. AND SOMETIMES I WONDER IF THERE IS SOME TYPE OF FUME RADIATING FROM THE DASH ITSELF. #2. THE THROTTLE BODY ISSUE-APPARENTLY I AM NOT THE ONLY ONE WHO IS HAVING THE ISSUE, SOMETIMES IT TAKES OFF, SOMETIMES IT DOESN'T PUSH AIR THROUGH AND THERE IS A 2-3 SECONDS DELAY WHICH CAN CAUSE AN ACCIDENT ESPECIALLY IF YOU ARE CROSSING AN INTERSECTION. I ALMOST GOT HIT TWICE

NHTSA ID

10924569

Incident

Oct 3, 2016

Mileage

130,000 mi

DASHBOARD IS MELTING AND HAS BECOME STICKY AND RUBS OFF ON CLOTHING. THIS INCLUDES THE PASSENGER SIDE AIRBAG SURFACE. THIS HAPPENS WHEN VEHICLE IS PARKED IN THE SUN.

NHTSA ID

10909787

Incident

Sep 25, 2015

Mileage

123,000 mi

THE DASHBOARD ON MY LEXUS IS300 IS MELTING AND REFLECTS OFF THE WINDSHIELD DURING THE DAYTIME CAUSING A TERRIBLE GLARE THAT AT TIMES AFFECTS DRIVING VISION. THIS IS THE SAME PROBLEM THAT LEXUS HAS IDENTIFIED IN OTHER LEXUS VEHICLES (06 AND UP IS, LS460 ETC)AND WILL REPLACE THOSE DASHBOARDS. I HAVE CONTACTED LEXUS CUSTOMER SERVICE AND TOOK MY VEHICLE TO THE DEALER FOR INSPECTION. THE DECISION BY LEXUS CUSTOMER SERVICE IS THEY REFUSED TO APPROVE MY DASHBOARD DUE TO THE AGE OF THE VEHICLE. I'M ALSO WORRIED THAT THERE MIGHT BE CHEMICALS THAT CAN EFFECT HEALTH COMING OUT OF THE DASH BOARD CAUSING IT TO MELT. CAN THIS MELTED DASHBOARD EFFECT THE PASSENGER AIRBAG BY MELTING ? MY VEHICLE IS IN THE GARAGE AT HOME AND WORK. PLEASE HELP TO GET LEXUS TO REPLACE MY DEFECTIVE DASHBOARD.

NHTSA ID

10716726

Incident

May 1, 2015

Mileage

80,000 mi

STICKY MELTING DASHBOARD. *TR

NHTSA ID

10714763

Incident

May 5, 2015

THE DASH BOARD IS MELTING SINCE 2007, LEXUS DID NOT DO ANY MORE THAN CHANGE PASSENGER AIR BAG COVER THAT AFTER A WILE STARTER MELTING AGAIN, THEY BLAME AT SUN EXPOSURE, THE CAR IS ALWAYS IN THE GARAGE AND IS USED VERY LITTLE TODAY THE MILEAGE IS 48,000, WE COMPLAINED TO LEXUS A LITTLE AFTER THE WARRANTY WAS OVER WITH NO RESULT. WE ARE AFRAID OF TOXICITY THAT CAN AFFECT OUR HEALTH WE EXPRESS THIS TO LEXUS AND THEY DISMISSED OUR CONCERN. *TR

NHTSA ID

10618323

Incident

Jun 15, 2007

Mileage

26,236 mi

Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022

POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.

TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.

TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.

TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see L-SB-0023-20.

TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.