2002 Lexus IS 300

MELTING DASHBOARD AND AROUND THE GEAR SHIFT AND LEXUS WILL NOT DO ANYTHING ABOUT IT. POOR CUSTOMER SERVICE FOR A SO CALLED "LUXURY" BRAND. I HAD SOME PAPER ACTUALLY STICK TO THE PLASTIC AROUND THE GEAR SHIFT AND WHEN I WENT TO PICK IT UP I HAD TO PEEL IT OFF THEN I TRIED CLEAN IT OFF WITH JUST WATER AND A RAG AND IT LEFT MARKS. I WANT SOMETHING DONE BY LEXUS. A LOT OF PEOPLE ARE HAVING THIS SAME PROBLEM SO WHY ISN'T LEXUS DOING ANYTHING ABOUT IT? I WANT SOMETHING DONE! MY DASH AND PLASTIC AROUND THE GEAR SHIFT NEED TO BE REPLACED AND IT HAS NOTHING TO DO WITH NORMAL WEAR AND TEAR. I JUST FOUND THIS SITE THAT'S WHY I'M JUST NOW REPORTING IT BUT THIS HAS BEEN A PROBLEM SINCE ABOUT 2014. LEXUS SHOULD OWN UP TO THEIR MISTAKES AND FIX THEM. I WILL KEEP CALLING AND KEEP GOING TO THE DEALERSHIP UNTIL SOMETHING IS DONE!

NHTSA ID

11191756

Incident

Jan 3, 2004

BRAKE,TRAC OFF,VSC,ABS LIGHT ARE ON

NHTSA ID

10865919

Incident

May 13, 2016

Mileage

127,500 mi

DASHBOARD IS MELTING ON MY 2002 IS300. THIS IS A SAFETY HAZARD CAUSING GLARE ON WINDSHIELD. ALSO THE STICKY BLACK DASH GETS ON OUR SKIN AND LIKELY HAS HARMFUL CHEMICALS THAT IS BEING ABSORBED IN OUR BODIES. LEXUS REFUSES TO REPAIR THIS KNOWN DEFECT AND MY VEHICLE HAS NOT BEEN INCLUDED IN THE RECALL. I ALWAYS THOUGHT LEXUS WAS THE TOP BRAND FOR RELIABILITY AND QUALITY. MY VIEWPOINT OF LEXUS BRAND HAS CHANGED AFTER THIS AND I CAN NO LONGER CONSIDER BUYING LEXUS IN FUTURE. VERY DISAPPOINTED IN THEIR POOR QUALITY CONTROL AND REFUSAL TO STAND BY THEIR BRAND.

NHTSA ID

10861558

Incident

Jan 1, 2010

LIKE MOST LEXUS IS300 OWNERS, MY CAR EXHIBITS THE "MELTING" DASHBOARD ISSUE. MY MAIN CONCERN IS THE MELTING MATERIAL COULD BE RELEASING CHEMICALS THAT IS ORDERLESS/TOXIC. LEXUS IS REFUSING THE REPAIR THE ISSUE OUT OF THEIR OWN POCKETS.

NHTSA ID

10716315

Incident

May 13, 2015

TL* THE CONTACT OWNS A 2002 LEXUS IS 300. WHILE DRIVING 30 MPH, A GLARE APPEARED ON THE WINDSHIELD THAT AFFECTED THE CONTACT'S VISIBILITY. THE CONTACT NOTICED THAT THE DASHBOARD WAS MELTING AND A STICKY RESIDUE COVERED ITS SURFACE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 144,500.

NHTSA ID

10626445

Incident

Jun 15, 2013

Mileage

144,500 mi

I PUT $3000 ON 2002 LEXUS AND HAD IT FOR THREE DAYS WHEN MY 6 YEAR OLD DAUGHTER AND MYSELF WAS HEADING ONTO COMMERCIAL TURNPIKE SOUTH. I WAS APPROACHING LIGHT ON CORNER OF 441 AND COMMERCIAL WHEN MY BRAKES JUST GAVE OUT ON ME COMPLETELY AND I QUICKLY RESPONDED AND PULLED UP EMERGENCY BRAKE AND TURNED INTO GAS STATION TO HAVE IT TOWED TO MECHANIC AND WHICH IT WAS PUT ON MACHINE AND DETAILED EVERYTHING THAT WAS WRONG WITH CAR INCLUDING THE MALFUNCTION ON THE ABS SYSTEM WHICH CONTROLS BRAKES AND STEERING. I WAS SAVED BY NOT GETTING ONTO TURNPIKE AND MY QUICK MANEUVERING TO EMERGENCY BRAKES WHICH HELPED VERY LITTLE. MY PEDAL WENT COMPLETELY TO THE FLOOR. I CALLED AND TOLD MOSCHE WHICH WAS THE GUY I SIGNED CONTRACT WITH AND TOLD HIM TO COME AND GET THIS CAR AND I WANT MY MONEY BACK. HE TOLD ME NO REFUNDS AND I FOUND OUT WITHIN THREE DAYS I SHOULD OF GOTTEN MY REFUND BACK. THEY TOOK MY CAR BACK AFTER I FIXED IT AND PAID OVER $500 FOR AND WILL NOT GIVE ME ANOTHER CAR NOR MY MONEY BACK.. THEY ROBBED AND LIE AND SHOULD NOT BE SELLING DANGEROUS CARS WITH KNOWLEDGE OF NO BRAKES. I WAS TOLD TO COME GET THE CAR A WEEK AFTER BECAUSE OF THEM PUTTING BRAKES ON THEM SO THEY HAD KNOWLEDGE OF SOMETHING WRONG WITH BRAKE SYSTEM AND FAILED TO TELL ME.. *TR

NHTSA ID

10593815

Incident

Mar 1, 2014

Mileage

150,000 mi

ACCELERATOR FAILURE: TWICE THAT I CAN CLEARLY REMEMBER. FIRST TIME HAPPENED IN 2003 AFTER GENTLE DEPRESSION OF THE GAS PEDAL, IT SEEMED TO PUSH ITSELF FURTHER AND WAS STUCK INTO THE FLOOR RESULTING IN UNCONTROLLED, MAX ACCELERATION...THIS WAS MENTIONED TO THE DEALER WHEN I TOOK IT FOR SERVICE (RAY CATENA LEXUS, LARCHMONT, NY). AFTER THAT, IT DIDN'T HAPPEN UNTIL THE SPRING OF 2008 WHERE I WAS ON THE I95 ON MY WAY TO WORK, IN RUSH HOUR WHEN THE CAR SUDDENLY WENT FROM ABOUT 40MPH TO 70 OR 80. I MANAGED TO WEAVE AROUND TRAFFIC AND DROVE ON THE SHOULDER WHILE PRESSING FULL FORCE ON THE BRAKE PEDAL, PULLED ON THE EMERGENCY BRAKE AND WAS FINALLY ABLE TO GET THE CAR IN PARK. AFTER THAT OCCURRED, I WAS FOLLOWED OFF HE HIGHWAY BY THE HELP TRUCK, TOOK MY CAR TO A LOCAL MECHANIC FOR INSPECTION AND NOTHING WAS FOUND...I IMMEDIATELY MADE AN APPT WITH THE DEALER BUT HAD TO WAIT UNTIL THE NEXT DAY FOR SERVICE. IN THE MEANTIME, IT HAPPENED TWICE MORE ON THE HIGHWAY BUT I WAS CAUTIOUS AND STAYED AWAY FROM CARS AND CLOSE TO THE SHOULDER. I TOOK IT TO THE DEALER AND WAS CHARGED $100 TO LOOK AT IT (LEXUS OF GREENWICH, CT), WAS TOLD THAT IT WAS THE FLOOR MAT. INTERESTINGLY ENOUGH, THIS HASN'T HAPPENED AGAIN AND I STILL HAVE THE CAR BUT I AM VERY WORRIED THAT IT MIGHT. *TR

NHTSA ID

10324386

Incident

Apr 1, 2008

Mileage

10,000 mi

ACCELERATOR FAILURE IN A LEXUS IS300 ABOUT TWO YEARS MY DAUGHTER GOT ON A CAR ACCIDENT AT THAT TIME SHE MENTIONED THAT HER ACCELERATOR GOT STUCK. THERE HAS BEE A FEW TIME THAT I FELT THAT THE ACCELERATOR GOT STUCK WHILE DRIVING MY CAR ALSO. I CALLED THE DEALER AND THE LEXUS COMPANY FOR THE LAST 6 MONTHS AND ALL THEY SAID IS THAT MY CAR IS NOT INVOLVE IN THE RECALL. THAT DON'T MEAN THAT MY CAR IS NOT DEFECTIVE, OR THERE NEED TO BE A FATAL ACCIDENT FOR THEM TO TAKE ACTION. *TR

NHTSA ID

10310943

Incident

Mar 15, 2008

Mileage

86,000 mi

Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022

POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.

TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.

TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.

TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see L-SB-0023-20.

TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.