RoadVitals

2002 Mazda B-Series Truck

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
28
Latest Feb 18, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Oct 23, 2009
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
5
6 injuries, 0 deaths reported

Overview

Our database contains 28 NHTSA owner-reported complaints for the 2002 Mazda B-Series Truck, most frequently naming the engine, airbags and driver assistance categories. 2 safety recalls have been issued covering this model year; and 121 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine619.4%
  • Airbags619.4%
  • Driver assistance412.9%
  • Transmission39.7%
  • Powertrain (other)39.7%
  • Brakes26.5%
  • Seat belts26.5%
  • Tires & wheels26.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
09V414000

VEHICLE SPEED CONTROL:CRUISE CONTROL

Oct 23, 2009
39,600 units potentially affected
The defect: MAZDA IS RECALLING MODEL YEAR 1995 THROUGH 1997 AND MODEL YEAR 2001 THROUGH 2003 TRUCKS EQUIPPED WITH TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS) AND/OR ANTI-LOCK BRAKE SYSTEM (ABS) AND MANUFACTURED ON OR BEFORE DECEMBER 5, 2002. A COMPONENT OF THE CRUISE CONTROL DEACTIVATION SWITCH MAY DETERIORATE OVER TIME AND DEVELOP A LEAK. THIS OCCURRENCE COULD CAUSE THE SWITCH TO OVERHEAT, SMOKE OR BURN WHICH COULD RESULT IN AN UNDER HOOD FIRE.
The risk: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
The remedy: MAZDA WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A UNIVERSAL FUSED JUMPER HARNESS ON THE CRUISE CONTROL DEACTIVATION SWITCH FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 11, 2009. OWNERS MAY CONTACT MAZDA AT 1-800-222-5500 OPTION #6.
MAZDA MOTOR CORPView on NHTSA.gov
07V347000

VEHICLE SPEED CONTROL

Aug 7, 2007
76,000 units potentially affected
The defect: ON CERTAIN TRUCKS EQUIPPED WITH A SPEED CONTROL SYSTEM, THE SPEED CONTROL DEACTIVATION SWITCH MAY, UNDER CERTAIN CONDITIONS, LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
The risk: THIS COULD RESULT IN AN UNDERHOOD FIRE.
The remedy: DEALERS WILL INSTALL A FUSED WIRING HARNESS. AN INTERIM NOTICE WAS SENT TO OWNERS ON SEPTEMBER 7, 2007, DIRECTING THEM TO HAVE THE SPEED DEACTIVATION CONTROL SWITCH DISCONNECTED TEMPORARILY. A SECOND NOTIFICATION LETTER TO OWNERS WAS IN FEBRUARY 2008 ADVISING THEM TO RETURN TO DEALERS FOR INSTALLATION OF THE REPAIR PART. OWNERS OF AFFECTED VEHICLES WHO DID NOT RECEIVE A PHASE 2 NOTICE AND HAVE NOT HAD THE RECALL COMPLETED WILL BE NOTIFIED BEGINNING AUGUST 6, 2008. OWNERS MAY CONTACT MAZDA AT 1-800-222-5500.
MAZDA MOTOR CORPManufacturer number 4707HView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 28
EnginePowertrain (other)
Filed Feb 18, 2019

TRANSMISSION 1ST/2ND GEAR SYNCHROMESH WENT OUT 5 TIMES, FINALLY MAZDA ADMITTED SOMETHING WAS WRONG WITH ENGINE,3X WAS UNDER WARRANTY, LAST 2X I PAID ALL COSTS. JUDGE RULED AGAINST MAZDA IN SMALL CLAIMS COURT.

NHTSA ID
11180839
Incident
Feb 18, 2004
Mileage
30,000 mi
Driver assistance
Filed Jan 30, 2017

DEALER CONFIRMS THIS RECALL WAS COMPLETED NOV 1, 2007 I CALLED TODAY TO CONFIRM, AND GAVE MY NEW ADDRESS: 4133 224TH LANE SE, UNIT #101, ISSAQUAH, WA 98029-5203. HOW DO I GET THIS RECALL REMOVED - IMPORTANT FOR POTENTIAL FUTURE SALE... DEALER IS LEE JOHNSON CHEV /MAZDA OF KIRKLAND WA. UPDATED 02/08/17*LJ *CN

NHTSA ID
10948432
Incident
Nov 1, 2007
Mileage
144,000 mi
Driver assistance
Filed Mar 31, 2010

CAN NOT GET THE LOCAL MAZDA DEALER (SKYLAND AUTOMOTIVE)(888-231-1092) TO MAKE AN APPOINTMENT TO HAVE THE SAFETY RECALL 4707H REPAIRED. CAN YOU HELP.

NHTSA ID
10322960
Incident
Mar 2, 2010
Engine
Filed Aug 23, 2009

I WAS DRIVING IN THE HIGH WAY AND BRAKED FOR THERE WAS TRAFFIC AHEAD AND AS SOON AS MY RPM WENT LOW MY TRUCK SUDDENLY HESITATED DEEPLY AND TURNED OFF. *TR

NHTSA ID
10281449
Incident
Aug 10, 2009
Mileage
59,000 mi
Engine
Filed May 23, 2009

ENGINE COOLING SYSTEM HAD INTERNAL CORROSION WHICH CAUSED HEATING FAILURE (THERMOSTAT). IN NEW HAMPSHIRE WHEN THE TEMPERATURE IS AT OR BELOW ZERO, THE RISK OF FREEZING TO DEATH BECAUSE THE CAR WILL NOT HEAT PROPERLY COULD HAVE ITS CONSEQUENCES. IN ORDER TO CORRECT THE PROBLEM, THE ENGINE HAD TO BE REPLACED (USED ENGINE) AT A COST OF $3000.00 THE PROBLEM WAS CAUSED, MOST LIKELY BY INCORRECT ANTIFREEZE INSTALLED IN THE ENGINE. THIS WAS DONE EITHER AT THE FACTORY OR THE NEW CAR DEALERSHIP WHEN THE CAR WAS PREPED FOR SALE. *TR

NHTSA ID
10269801
Incident
Dec 20, 2008
Mileage
777,000 mi
Interior & seats
Filed Apr 2, 2008

TL*THE CONTACT OWNS A 2002 MAZDA B3000. WHILE THE CONTACT WAS SEATED IN THE PARKED VEHICLE, THE DRIVER'S SEAT BACK REST FAILED. HE CURRENTLY HAS A BOX BEHIND THE BACK REST TO KEEP IT ERECT. THE DEALER WANTS TO KEEP THE VEHICLE OVERNIGHT AND CHARGE FOR A DIAGNOSTIC. THE CONTACT DOES NOT WANT TO LEAVE HIS VEHICLE OVERNIGHT OR PAY FOR THE DIAGNOSTIC. HE FEELS THAT IT IS MAZDA'S RESPONSIBILITY TO CORRECT THE FAILURE FOR FREE. THE CONTACT PLANS TO TAKE THE VEHICLE TO AN INDEPENDENT BODY SHOP. THE CURRENT MILEAGE WAS 72,000 AND FAILURE MILEAGE WAS 55,000.

NHTSA ID
10223143
Incident
Aug 10, 2007
Mileage
55,000 mi
Powertrain (other)
Filed Mar 15, 2008

SINCE I PURCHASED THE VEHICLE THERE HAS BEEN NOTICEABLE PLAY IN THE REAR DIFFERENTIAL. I IGNORED IT FOR A LONG TIME AND THEN AFTER THE WARRANTY HAD EXPIRED I TOOK IT TO A REPAIR SHOP IN THE AREA THAT HAS A VERY GOOD REPUTATION FOR REPAIRING AND SETTING UP DIFFERENTIALS. AFTER EXAMINING THE GEARS IN THE REAR END HE TOLD ME THE PLAY WAS CAUSED BY A PART THAT WAS MACHINED INCORRECTLY AT THE FACTORY. HE SAID IT WAS A HOLE THAT WAS DRILLED TOO LARGE FOR THE PIN THAT IS INSTALLED IN IT TO HOLD THE AXLE GEARS IN PLACE. HE ASSURED ME THAT IT WAS NOT CAUSED BY WEAR BECAUSE THIS PIN IS NOT A MOVING PART. I HAVE CONTINUED TO DRIVE THE TRUCK WITHOUT ANY REPAIR BEING MADE, IT DOES NOT SEEM TO BE GETTING ANY WORSE, BUT WHO KNOWS HOW LONG UNTIL IT FAILS? *TR

NHTSA ID
10221310
Incident
Mar 15, 2005
Mileage
24,000 mi
Exterior lighting
Filed Feb 26, 2008

PASSENGER LOW BEAM HEADLIGHT DOES NOT WORK FUSE IS OK FUSE SLOT HAS POWER LAMP WAS REPLACED STILL DOES NOT WORK. *TR

NHTSA ID
10219193
Incident
Feb 23, 2008
Mileage
72,500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SA-029-26

ENGINE; POWER TRAIN; SERVICE BRAKES

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

09-038-24

ELECTRICAL SYSTEM

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

SA-011-24b

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

SA-011-24a

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

SA-011-24

ENGINE AND ENGINE COOLING; POWER TRAIN; SERVICE BRAKES, HYDRAULIC; STEERING; TIRES; WHEELS

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

09-016-23

ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

Speedometer replacement procedure

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mazda B-Series Truck by model year
YearComplaintsRecallsInvestigationsIssue Index
2009450—
2008113055.3
2007373050.2
2006116043.2
2005163359.3
2004243361.9
2003211150.9
2002Viewing282050.3
2001373045.1
2000583052.3
1999784053.6
1998675050.7
1997522047.9
1996552044.2
1995422052.0
19941226360.1
1993921—
1992113261.2
1991144263.2
1990163046.6

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.