RoadVitals

2004 Lexus LS

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Jul 22, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Apr 7, 2009
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 8 NHTSA owner-reported complaints for the 2004 Lexus LS, most frequently naming the fuel system, engine and airbags categories. 2 safety recalls have been issued covering this model year; and 29 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Fuel system218.2%
  • Engine218.2%
  • Airbags218.2%
  • Powertrain (other)19.1%
  • Tires & wheels19.1%
  • Visibility19.1%
  • Driver assistance19.1%
  • Exterior lighting19.1%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

EXTERIOR LIGHTING

Apr 7, 2009
16,270 units potentially affected
The defect: SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
The risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
The remedy: SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.

AIR BAGS

Apr 3, 2006
133 units potentially affected
The defect: ON CERTAIN VEHICLES, DUE TO IMPROPER ASSEMBLY OF THE AIR BAG INFLATOR, WHICH IS USED IN THE SIDE AIR BAG, THE CURTAIN SHIELD AIR BAG, AND THE KNEE AIR BAG ASSEMBLY, SOME INFLATORS WERE PRODUCED WITH AN INSUFFICIENT AMOUNT OF THE HEATING AGENTS NECESSARY FOR PROPER AIR BAG DEPLOYMENT. IN THIS CONDITION, THE EXPANSION FORCE OF THE GAS MAY BE INSUFFICIENT TO PROPERLY INFLATE THE AIR BAG WHEN THE SRS SYSTEM IS ACTIVATED DURING A CRASH.
The risk: THIS MAY INCREASE THE RISK OF INJURY TO THE OCCUPANT IN THE INVOLVED SEATING POSITION IN THE EVENT OF A CRASH.
The remedy: DEALERS WILL REPLACE THE SPECIFIC SRS AIR BAG. THE RECALL BEGAN ON APRIL 6, 2006. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371, SCION AT 1-866-548-1851, OR LEXUS AT 1-800-255-3987.
TOYOTA MOTOR NORTH AMERICA, INC.Manufacturer number 60B 6LBView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed Jul 22, 2023

Sometimes, the car's RPM goes up to 4 and stays there as the car is unable to shift into the next gear. So, the car is not really accelerating at times when this happens. I have to pull over and turn off the car and start it again and sometimes it works correctly and at other times it doesn't. I've started to get check engine lights from time to time that point to solenoid issues. This makes driving this car very dangerous as this issue happens randomly. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11533848
Incident
Jul 22, 2023
Engine
Filed Mar 23, 2021

2004 LEXUS LS430 VEHICLE STALLED AND WOULD NOT RESTART IMMEDIATELY ON THE ROAD PRESENTING DANGEROUS CONDITION. ENGINE WOULD CRANK BUT NOT RESTART. VEHICLE WOULD RESTART THE NEXT DAY. THIS HAPPENED TWICE BEFORE PUMP FAILED COMPLETELY. RESEARCH INDICATES THIS PROBLEM IDENTICAL TO THAT IDENTIFIED IN NHTSA CAMPAIGN ID O4V295000.BUILD DATES 2003-07-29 UNTIL 2004-01-23. LEXUS CAMPAIGN 4LB 2004 LS 430. THIS VEHICLE HAS 44,000 MILES ON IT AND HAS NO PREVIOUS ENGINE REPAIR HISTORY DEFECT SUMMARY: ON CERTAIN PASSENGER VEHICLES, THE IMPELLER INSIDE THE FUEL PUMP MAY HAVE BEEN IMPROPERLY MOLDED DUE TO A MANUFACTURING ERROR. ALCOHOL IN SOME FUELS MAY DEFORM THE IMPELLER AND CAUSE IT TO COME INTO CONTACT WITH THE PUMP HOUSING. CONSEQUENCE SUMMARY: THIS CONDITION COULD INCREASE THE ROTATIONAL RESISTANCE OF THE IMPELLER AND, IN THE WORST CASE, MAY RESULT IN FAILURE OF THE FUEL PUMP. OWNER REPLACED ORIGINAL FAILED FUEL PUMP WITH PUMP SUPPLIED BY LEXUS DEALER. SERVICE MANAGER AT WALCHER LEXUS IN WICHITA, KS INDICATES VEHICLE WAS MANUFACTURED IN FEBRUARY, 2004 OUTSIDE THE RANGE OF THE RECALL VEHICLES.LEXUS TECHNICAL SUPPORT WAS CONTACTED AND REFERRED ME BACK TO MY LOCAL SERVICE MANAGER. NO ONE SEEMS CONCERNED THAT DEFECTIVE CARS CONTINUED TO EXIST OUTSIDE OF THE RANGE OF VEHICLES IDENTIFIED IN THE ORIGINAL RECALL.

NHTSA ID
11404435
Incident
Mar 21, 2021
Mileage
44,000 mi
Fuel systemExterior lightingPowertrain (other)
Filed May 20, 2020

ON CERTAIN VEHICLES WHEN THE ACCELERATOR IS OPERATED QUICKLY, A SMALL PIECE OF METAL MAY SEPARATE FROM A RETAINING COLLAR LOCATED IN THE INNER PART OF THE AUTOMATIC TRANSMISSION. THIS SMALL PIECE OF METAL MAY BECOME CAUGHT IN THE PARKING LOCK MECHANISM. RECALL *TR

NHTSA ID
11325317
Incident
May 20, 2020
Mileage
150,000 mi
Visibility
Filed Jan 28, 2013

THE LEXUS LS430 FOLDING REAR VIEW MIRRORS (BOTH DRIVER SIDE AND PASSENGER SIDE) FOLD OUT PAST THE ACCEPTABLE VISION RANGE EACH TIME THE VEHICLE IS STARTED. THERE IS NO WAY TO DISABLE THE MIRRORS FROM BEING SWUNG OUT EACH TIME THE CAR IS STARTED (EVEN THOUGH THERE IS A CUT-OFF SWITCH). THIS RESULTS IN HAVING TO MANUALLY ADJUST THE MIRRORS BY HAND (WHICH IS NOT ALWAYS EASY TO DO FOR THE PASSENGER SIDE MIRROR). LEXUS DOES NOT OFFER AN AFFORDABLE METHOD TO STOP THIS FROM HAPPENING - - OTHER THAN OFFERING A $2,000+ SOLUTION FOR NEW MIRRORS - - WHICH IS UNATTRACTIVE. I BELIEVE THIS PROBLEM IS HIGHLY COMMON FROM MY RESEARCH ON THE INTERNET, AND I WOULD LIKE TO SEE LEXUS FIX THE PROBLEM. *TR

NHTSA ID
10494961
Incident
Dec 29, 2012
Mileage
79,200 mi
AirbagsDriver assistance
Filed Aug 26, 2007
Crash reported

UNINTENDED ACCELERATION. AS I WAS PARKING THE VEHICLE SUDDENLY ACCELERATED AND JUMPED THE CURB AND RAN INTO THE BUILDING. I TRIED TO BACK OFF THE BUILDING AND COULD NOT STOP THE RACING ENGINE. THE VEHICLE SHOT BACKWARDS EVEN THOUGH I WAS ON THE BRAKE. IT WENT THROUGH SOME HEDGES OVER A RISE AND CROSSED THE STREET WHERE THE REAR HIT A PALM TREE AND COLLAPSED THE TRUNK. BOTH THE FRONT AND REAR WERE SEVERELY DAMAGED. NO AIR BAGS DEPLOYED. *TR

NHTSA ID
10200807
Incident
Aug 25, 2007
Mileage
12,000 mi
Fuel system
Filed Aug 26, 2007

MY 2004 LEXUS LS430 WAS TOWED 2 TIMES (JUNE 20, AUG 21,2007) DUE TO ENGINE DIED DURING THE DRIVING ON FREEWAY AND ALMOST GOT INVOLVE D IN AN ACCIDENT. MY CAR IS BEING UNDER REPAIR AT LOGO LEXUS DEALER. ELMOTE, CALIFORNIA 91731 MR. PHIL TUCKER, SR. SERVICE MANAGER(626-580-6283) INFORMED THAT MAY BE DUE TO FAILURE OF FUEL PUMP. I DO NOT RECEIVED ANY RECALL NOTICE FROM LEXUS WHATSOEVER. *TR

NHTSA ID
10200773
Incident
Aug 21, 2007
Mileage
37,919 mi
Airbags
Filed Feb 1, 2007

RE: LEXUS LS330 - PROBLEM WITH THE AIRBAG ON THE PASSENGER SIDE THE LEXUS LS330 HAS A MECHANISM ON THE PASSENGER SIDE THAT TURNS THE AIRBAG ON OR OFF BASED ON THE WEIGHT OF THE PERSON SITTING IN FRONT SEAT. IT WAS MEANT TO TURN OFF FOR A CHILD AND TURN ON FOR AN ADULT. IT DOES NOT WORK PROPERLY (AT LEAST IN MY CAR). APPARENTLY IT KEEPS TURNING OFF COMPLETELY AND ALSO TURNS ON THE "TAKE TO DEALER LIGHT". I HAVE HAD THE DEALER LOOK AT THE CAR TWICE. IT IS AGAIN IN THE OFF MODE PERMANENTLY. I BELIEVE THIS IS A SAFETY ISSUE. *JB

NHTSA ID
10181292
Incident
Jan 28, 2007
Mileage
37,000 mi
Tires & wheels
Filed Sep 6, 2006

FAILURE OR NON-FUNCTION OF TIRE PRESSURE MONITORING SYSTEM WITHOUT A WARNING RESULTING IN BLOWOUT OF TIRE AND NEAR LOSE OF CONTROL. *NM

NHTSA ID
10167449
Incident
Aug 18, 2006
Mileage
24,200 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

L-SB-0023-24

STRUCTURE:BODY

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.

L-SB-0024-24

STRUCTURE:BODY

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Lexus paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicle’s paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. BO029-91. •The entire bulletin has been updated. Service Bulletin No. BO029-91 is obsolete

L-SB-0020-24

STRUCTURE:BODY

Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.

L-SB-0021-24

STRUCTURE:BODY

Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-PG004-94. •The entire bulletin has been updated.

L-SB-0022-24

STRUCTURE:BODY

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Lexus vehicles is continuously being improved, it remains the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

L-SB-0020-24

STRUCTURE:BODY

Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Lexus LS by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000
2025120
2024020
2023120
2022000
2021510
2020010
2019110
2018142050.4
2016500
2015200
2014300
2013500
2012500
2011900
2010800
2009130035.9
2008431041.8
2007451046.2
2006171048.6
2005520
2004Viewing820
2003110
2002720
2001320
2000120
1999310
1998210
1997100
1996100
1995200
1994400

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.