2002 Lexus LS

SUPPORTS TO KEEP TRUNK MLID OPEN FAILED AND LID CAME DOWN STRIKING HEAD. THIS HAS OCCURRED SEVERAL TIMES. DEALER FROM WHOM I PURCHASED CAR DID NOT OFFER TO REPLACE DEFECTIVE PARTS.WILLIAM

NHTSA ID

10722618

Incident

Jun 13, 2013

Mileage

80,000 mi

THE PISTONS THAT HOLD UP THE TRUNK FAILED. THE TRUNK FELL ON ME AND CAUSED INJURY. THESE PARTS SHOULD BE REPLACE AT THE EXPENSE OF LEXUS. IN ADDITION, THE SAME PARTS THAT SUPPORT THE HOOD, ALSO JUST FAILED. THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED IN ORDER TO PREVENT FURTHER INJURY. *TR

NHTSA ID

10683206

Incident

Jul 7, 2014

Mileage

225,000 mi

TL* THE CONTACT OWNS A 2002 LEXUS LS400. THE CONTACT STATED THAT THE TRUNK LID WAS AJAR WHEN IT UNEXPECTEDLY FAILED AND CRASHED DOWN ONTO THE CONTACTS HEAD. THE CONTACT SUSTAINED A LOSS OF BLOOD AND SEVERE SWELLING OF THE HEAD. THE CONTACT DID NOT INFORM THE DEALER OR THE MANUFACTURER OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CURRENT MILEAGE WAS 130,000 AND THE FAILURE MILEAGE WAS 120,000. UPDATED 3/22/11 *CN UPDATED 1/4/11 *CN THE CONSUMER STATED WHEN HIS WIFE OPENED THE TRUNK LID, IT PROMPTLY CAME DOWN ON HER HEAD, WITH NO WARNING...UPDATED 01-30-14 *BF THE CONSUMER STATED THE GAS CYLINDERS THAT HELD THE TRUNK LID UP FAILED. UPDATED 01/30/14

NHTSA ID

10384142

Incident

Oct 30, 2010

Mileage

120,000 mi

LEXUS LS 430 2002 TRUNK STRUT FAILURE. *TR

NHTSA ID

10212336

Incident

Nov 13, 2007

TL*THE CONTACT OWNS A 2002 LEXUS LS430. THE CONTACT STATED THAT THE TIRE MADE A SQUEAKING NOISE AFTER IT WAS REPLACED. THE NOISE WAS CAUSED BY LOOSE BOLTS. THE NOISE RECURRED TWO MONTHS AGO AND COULD POSSIBLY RESULT FROM A MANUFACTURER DEFECT WITH THE TIRE BOLTS AND THE WHEEL ASSEMBLY. THE VEHICLE WOULD SHAKE VERY VIOLENTLY WHILE DRIVING VARIOUS SPEEDS. THE CONTACT PULLED OVER AND NOTICED ALL OF THE BOLTS AND NUTS ON THE GROUND. HE HAS PAID $3,000 IN REPAIR COSTS. THE FAILURE MILEAGE WAS 72,000 AND CURRENT MILEAGE WAS 77,000.

NHTSA ID

10212233

Incident

Oct 9, 2007

Mileage

72,000 mi

ON 9/6/2007 I HAD A FLAT TIRE. I TOOK IT TO THE TIRE PLACE, I BOUGHT A NEW TIRE THAT THEY INSTALLED. AS I DROVE AWAY I HEARD A CLICKING SOUND AND I WENT BACK TO THE STORE. TWO STUDS WERE BACKED UP A LITTLE AND LOOSENED THE NUTS. ON 11/23/2007 I HAD TO REPLACE TWO TIRES. I TIGHTENED THE STUDS. I DROVE SEVERAL HUNDRED MILES AND THEN ON 11/29/2007 I WAS ON THE FREEWAY AND SUDDENLY THE CAR WAS SHAKING AND HARD TO CONTROL. I REDUCED SPEED AND PULLED ONTO THE SHOULDER. I CALLED FOR A TOW TRUCK AND TOWED THE CAR TO THE LEXUS DEALER. ALL THE NUTS WERE BROKEN ON THE DRIVERS SIDE REAR TIRE. WHEN THE TOW TRUCK DELIVERED THE CAR, THERE WERE THREE NUTS ON THE GROUND FROM MY CAR. THE LEXUS DEALER REPLACED NUTS, SPRINGS, HUB AND BEARING ASSEMBLY, DISC PAD PIN, DISC CYLINDER ASSY. DISC BRAKE PAD KIT, FLAGE BOLT, PARK LEVER SUB-ASSY. I HAVE ALL PARTS THAT WERE REPLACED. *TR

NHTSA ID

10211149

Incident

Nov 29, 2007

Mileage

77,340 mi

DT*: THE CONTACT STATED UNLESS THE TRUNK WAS RAISED ALL THE WAY, THE TRUNK CLOSED SO FAST RESULTING IN HITTING SEVERAL FAMILY MEMBERS IN THE HEAD BUT NO ONE WAS SERIOUSLY INJURED. THE CONTACT TRIED TO CATCH THE TRUNK BEFORE IT SLAMMED SHUT WHICH RESULTED IN THE CONTACT'S FINGER BEING PINNED IN THE TRUNK. THE CONTACT HAD AN X-RAY PERFORMED AND THE RESULTS DISPLAYED LIGAMENT DAMAGE. THE DEALERSHIP WAS CONTACTED AND REFERRED THE CONTACT TO THE MANUFACTURER. *AK

NHTSA ID

10165225

Incident

Aug 11, 2006

Mileage

60,000 mi

The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Lexus paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicle’s paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. BO029-91. •The entire bulletin has been updated. Service Bulletin No. BO029-91 is obsolete

Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.

Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-PG004-94. •The entire bulletin has been updated.

Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Lexus vehicles is continuously being improved, it remains the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-PG004-94. •The entire bulletin has been updated.