Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2004 Lexus RX330 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 21 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
RECENTLY THERE WAS A POPPING SOUND WHILE THE VEHICLE WAS TURNED ON AND WAS STATIONARY. IT RESULTED IN CRACKS ON THE FRONT PASSENGER SIDE DASHBOARD. I AM SCARED TO DRIVE THE VEHICLE AS I DO NOT KNOW WHAT HAPPENED. IS THERE A LEXUS RECALL FOR THE SAME PROBLEM?
TL* THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT STATED THAT THE DASHBOARD WAS DEFECTIVE AND EXHIBITED FRACTURES NEAR THE PASSENGER SIDE AIR BAG AREA. THE DEALER STATED THAT THE MANUFACTURER DID NOT PROVIDE THE REPLACEMENT DASHBOARD; THEREFORE, THEY WERE UNABLE TO PERFORM THE REPLACEMENT. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *JS
PARENT CO, TOYOTA ISSUED A VOLUNTARY REPLACEMENT OF DASHBOARD DUE TO CRACKED, STICKY, SHINY CONDITION IN WHAT WAS AN OBVIOUS ATTEMPT TO STAVE OFF AN OFFICIAL GOVERNMENT RECALL AND/OR A CLASS ACTION. PARENT CO, TOYOTA IS NOW STALLING BY NOT SUPPLYING THE DEALERS WITH SAID DASHBOARDS THEY PROMISED TO REPLACE. I FIRST BROUGHT THIS ISSUE TO THE ATTENTION OF MY DEALER IN MAY OF 2012. EVEN IF THE DEALER WAS RECEIVING THE DASHBOARDS AT THE RATE OF 2 OR 3 A WEEK AS ORIGINALLY PROMISED, IT WOULD BE ANOTHER FULL YEAR OR MORE BEFORE THEY WOULD REPLACE MINE. AT THIS TIME, THE DEALERS ARE RECEIVING NONE AND NO DASHBOARDS ARE BEING REPLACED. THIS IS NOT JUST A COSMETIC ISSUE, IT'S A SEVERE SAFETY HAZARD. IN THE CASE OF MY DASH, WHICH IS COMPLETELY COVERED WITH CRACKS, IF THE AIRBAG IS DEPLOYED AT 200 MPH THOSE SMALL LITTLE PIECES OF PLASTIC WILL SHRED MY FACE AND THE FACES OF ANYONE RIDING WITH ME INTO HAMBURGER. CONSIDERING THE FACT THAT THE TAKATA AIR BAGS CAN BE DEPLOYED EVEN WHEN THERE ISN'T A ACCIDENT, MAKES IT EVEN A BIGGER HAZARD. ENOUGH IS ENOUGH, THE GOVERNMENT NEEDS TO STEP IN AND ISSUE AN OFFICIAL RECALL AND FORCE TOYOTA TO REPLACE THE DASHBOARDS IMMEDIATELY WITHOUT ANY MORE LEGAL STALL TACTICS. THE VEHICLE IS ESSENTIALLY UNDRIVEABLE IN IT'S PRESENT CONDITION. I HAVE HEALTH CONDITIONS THAT PREVENT ME FROM WORKING AT THIS TIME AND NEED THE VEHICLE TO GET TO MY DOCTORS. I COULDN'T AFFORD TO BUY A NEW VEHICLE EVEN IF THIS ONE WAS IN EXCELLENT TRADE-IN VALUE. IT'S BEEN OVER 4 YEARS FOR ME, LONGER FOR OTHERS AND WILL BE MULTIPLE MORE YEARS AT THIS RATE. I NEED A SAFE VEHICLE TO DRIVE, LIKE THE ONE I WAS PROMISED WHEN I PURCHASED THIS ONE.
MY DASHBOARD HAS BEEN RECALLED AND MINE IS SPLIT AND KEEPS GETTING LARGER ESPECIALLY WHERE THE PASSENGER AIRBAG IS LOCATED. LEXUS TOLD ME IN JULY 2015 THAT THE "DASHBOARDS WILL BE RELEASED AT THE END OF THIS MONTH." THAT DID NOT HAPPEN. THE RESPONSE THAT I RECEIVED AS TO WHETHER MY AIRBAGS WERE TAKATA, LEXUS RESPONDED, "UNFORTUNATELY WE DO NOT HAVE DATA ON THE MANUFACTURER....BUT CAN ASSURE YOU THAT ...THE AIRBAGS...ARE NOT UNDER ANY RECALL AT THIS TIME." I AM SUPPOSE TO FEEL GOOD DRIVING MY CAR WITH THAT STATEMENT? THEY HAVE ALWAYS KNOWN EVERY PART IN MY CAR BY VIN #. I AM ALSO DRIVING AROUND WITH THE HEADLIGHTS' EXCESSIVE MOISTURE AFTER THEY FINALLY COULD REPLACE THOSE. ALLUDING ME THAT I WOULD BE ABLE TO GET THE DASHBOARD FIXED AT THE END OF JULY, I HELD OFF GET THAT REPAIRED UNTIL I COULD DO ALL THREE. NOW, I BELIEVE THAT THE HEADLIGHTS' REPAIR WILL BE AT MY EXPENSE. WHEN IS NHTSA.DOT.GOV GOING TO ENFORCE THE RECALLS? I & MANY OTHERS ARE DRIVING DEATH VEHICLES!!! ARE MY CHILDREN GOING TO HAVE TO SUE BOTH YOU & LEXUS FOR NEGLECT? I, & NUMEROUS OTHERS, THOUGHT THAT WE WERE PAYING YOU TO PROTECT US. WHEN ARE YOU GOING TO PROTECT US INSTEAD OF JUST RECORDING OUR ISSUES?
I WAS DRIVING INTO A PARKING STRUCTURE AND WAS STARTLED BY SOMETHING INSIDE THE CAR FALLING. I LOST CONTROL OF THE VEHICLE AND RAN HEAD-ON INTO A CONCRETE POLE. THE AIRBAGS DID NOT DEPLOY. THE CAR WAS DEEMED A TOTAL LOSS AND, IN AN ACCIDENT OF THAT TYPE, IT WAS SCARY THAT THE AIRBAGS DID NOT DEPLOY. *TR
I OWN A 2004 LEXUS RX 330. AS HAS BEEN WIDELY REPORTED ON THE INTERNET, THE DASHBOARD IN THESE CARS HAS A TENDENCY TO CRACK AND PEAL, PARTICULARLY AROUND THE AREA ABOVE THE PASSENGER AIRBAG. AT THE OUTSET THIS APPEARS TO BE A COSMETIC ISSUE. HOWEVER, WHEN I RECENTLY WENT TO AN AUTO UPHOLSTERY SHOP TO INQUIRE ABOUT REPAIR, THE TECHNICIAN BECAME ALARMED BECAUSE I -- LIKE PRESUMABLY MANY OTHERS -- HAD SOUGHT TO INITIATE A TEMPORARY REPAIR BY PLACING HEAVY-DUTY DUCT TAPE OVER THE CRACKED AREA. THE TECHNICIAN ADVISED ME TO IMMEDIATELY REMOVE THE DUCT TAPE BECAUSE OF HIS CONCERN THAT IT WOULD INTERFERE WITH THE DEPLOYMENT OF THE AIRBAG. THUS, IN THIS INSTANCE, WHILE THE ACTUAL PROBLEM MAY ONLY BE COSMETIC, THE TENDENCY OF CONSUMERS TO SEEK TO TEMPORARILY REPAIR THE ISSUE PARTICULARLY GIVEN THE PROHIBITIVE COST OF DASHBOARD REPLACEMENT AS A PROPER REPAIR?? CREATES A SITUATION OF GRAVE CONCERN FOR PASSENGER SAFETY. I HAD DRIVEN THE CAR THOUSANDS OF MILES WITH THE DUCT TAPE COVERING THE AIRBAG WITHOUT A THOUGHT TO THE RISK I WAS TAKING. *TR
PASSENGER SIDE AIRBAG IS COMPROMISED DUE TO THE DASH CRACKING APART. THE CAR IS IN EXCELLENT CONDITION AND HAS BEEN GARAGE KEPT, SO HEAT IS NOT THE ISSUE WITH THE DASH. THE DASH PROBLEM IS A MANUFACTURER DEFECT. *TR
THE DASHBOARD LEATHER MATERIAL HAS CRACKED INCOME APART ON TOP OF WHERE THE PASSENGER AIRBAG SITS. *TR
THE VEHICLE DASHBOARD HAS EXPERIENCED ABNORMAL CRACKING AND DECOMPOSITION THROUGHOUT. IT STARTED WITH HAIRLINE CRACKS WHICH SPREAD ALL THROUGH THE DASH. SINCE THE DASH STARTED TO TURN STICKY/GUMMY, PIECES OF THE DASH STARTED FALLING OFF NEAR THE ENDS (E.G. WHERE THE DASH MEETS THE GLOVE COMPARTMENT). OF CONCERN IS AIRBAG DEPLOYMENT IN CASE OF AN ACCIDENT. FOR EXAMPLE, SINCE THE DASH HAS BEEN COMPROMISED AND HAS CRACKS, WOULD THE AIRBAG DEPLOYMENT CAUSE THE DASH TO SPLINTER AND SHOOT PIECES AT THE CAR'S OCCUPANTS? WOULD THE STICKINESS OF THE DASH CAUSE THE AIRBAG DEPLOYMENT TO FAIL SINCE IT CAN STICK TO THE DASH DUE TO IT'S NEWLY ACQUIRED ADHESIVE PROPERTIES? VISIBILITY CONCERNS ARISE DUE TO THE REFLECTIONS OF THE DASH ON THE WINDSHIELD. SINCE THE DASH CAN NO LONGER BE KEPT CLEAN BECAUSE EVERYTHING STICKS TO IT, BOTHERSOME REFLECTIONS ARE CAST ON THE WINDSHIELD DURING CERTAIN LIGHTING CONDITIONS. THE LOCAL LEXUS DEALERSHIP AND LEXUS CORPORATE WAS NOTIFIED AND THEY INSPECTED THE VEHICLE. THEY SAID THE VEHICLE WAS NO LONGER COVERED UNDER WARRANTY AND SINCE MY VEHICLE HAD NOT BEEN SERVICED AT THE DEALERSHIP, THEY WOULD NOT PAY TO REPLACE THE DASH; THEY DID OFFER A 25% DISCOUNT FOR THE COST OF THE PARTS. FROM MY RESEARCH, IT APPEARS FAULTY MATERIALS MAY HAVE BEEN USED BY TOYOTA/LEXUS FOR A PERIOD OF SOME YEARS AS THERE ARE MANY REPORTS OF THIS SAME CONDITION HAPPENING TO OTHER OWNERS. SINCE THERE ARE SAFETY CONCERNS INVOLVED, I BELIEVE LEXUS SHOULD BE RESPONSIBLE AND REPLACE THE FAULTY DASHBOARDS. *TR
THIS IS NOT AN ACCIDENT COMPLAINT. MY CAR HAS A DEFECT IN THE DASH VINYL (CRACKS AND 2 HOLES) THAT I FEAR COULD EFFECT THE AIRBAG OPERATION IF IT WERE TO ACTIVATE. I UNDERSTAND LEXUS HAS RECOGNIZED THIS IS A COMMON MANUFACTURING DEFECT OF THESE MODELS BUT CLASSIFY IT ONLY AS A COSMETIC PROBLEM AND ONLY OFFER A REPLACEMENT AT THE OWNERS EXPENSE. HAS THERE BEEN ANY REPORTS OF AIRBAG PROBLEMS IN THESE VEHICLES? ANY LAWSUITS? *TR
CAR ACCIDENT IN WHICH MY LEXUS WAS TOTALED AIR BAGS NEVER DEPLOYED. *TR
FRONT END COLLISION IN 2004 LEXUS RX 330 WITH 206,000 MILES GOING APPROXIMATELY 55 MPH. CAR IS TOTALED PER INSURANCE ADJUSTER. DRIVER AND THREE CHILDREN IN CAR. NO SERIOUS INJURIES. NO AIRBAGS DEPLOYED. HAVE CONTACTED LEXUS AND AM AWAITING ANSWER. CAR HAS BEEN TO DEALERSHIP SEVERAL TIMES SINCE PURCHASED AND NOTHING MENTIONED ABOUT AIRBAG ISSUE. *TR
TL*THE CONTACT OWNS A 2004 LEXUS RX330. THE CONTACT WAS BACKING OUT OF A PARKING SPACE AT APPROXIMATELY 5 MPH. THERE WAS A LOUD NOISE OUTSIDE OF THE VEHICLE. THE GEAR WAS SHIFTED INTO DRIVE AND SUDDENLY, THE VEHICLE ACCELERATED WITHOUT WARNING. THERE WERE SEVERAL ATTEMPTS WITH EXTREME FORCE APPLIED TO THE BRAKE PEDAL. THE VEHICLE FAILED TO REDUCE SPEED AND CRASHED INTO A WALL. THE DRIVER SUSTAINED INTENSE PAIN TO THE ANKLE WITH OTHER MINOR INJURIES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND REPAIRED FOR DAMAGES. THE CONTACT HAD CONCERN OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 15,000. THE CONSUMER STATED THE AIR BAG FAILED TO DEPLOY. UPDATED 05/11/10. *JB
I HAVE A LEXUS RX 330 (2004) AND IT WAS RECENTLY INVOLVE IN A HIGH SPEED (55MPH) COLLISION TO THE DRIVERS SIDE OF THE VEHICLE AND "NONE" OF MY FRONT OR SIDE AIRBAGS DEPLOYED. THIS SAME VEHICLE WAS INVOLVED IN A COLLISION IN 2007 TO REAR OF THE VEHICLE AND AGAIN IT WAS HIGH SPEED IN ACCESS OF 40MPH NONE OF THE AIR BAGS DEPLOYED! I HAVE ALWAYS TAKEN MY CAR TO THE DEALERSHIP FOR MAINTENANCE AND I HAVE COMPLAINED SEVERAL TIMES TO MY SERVICE ADVISOR OF MANY CONCERNS AND NOTHING IS OR HAS BEEN RESOLVED AND APPEARS TO GO TO THE WASTE SIDE. *TR
DRIVING CONSERVATIVELY THROUGH A PHARMACY PARKING LOT; ABRUPTLY TOOK A RIGHT HAND TURN INTO AN AVAILABLE PARKING SPACE ( HABITUALLY PREFER A LEFT-HANDED PARKING ENTRY); ENGINE ROARED, TIRES SQUEALED AND AUTO JUMPED OVER THE CONCRETE PARKING BARRIER/ OVER THE CURB/ AND PROCEEDED TO STRIKE NEAR THE DOOR ENTRANCE AND A SUPPORT WALL. AIRBAGS DID NOT DEPLOY. *TR
MOM AND DAD WERE STRUCK ON PASSENGER SIDE BY PERSON WHO RAN STOP SIGN AT HIGH SPEED 55+. THE WERE TRAVELING @ 35 MPH IN A 35 MPH ZONE. VEHICLE WAS FLIPPED MULTIPLE TIMES FROM THE IMPACT OF THE INDIVIDUAL WHO RAN STOP SIGN. DRIVERS SIDE "CURTAIN" AIRBAGS NEVER DEPLOYED DESPITE THE MULTIPLE ROLLOVERS. BOTH PARENTS WERE CARRIED OFF UNCONSCIOUS BY AMBULANCE. DAD HAD TO HAVE SURGERY FROM HIS INJURIES. MOM SUFFERED HEAD INJURY. I WANTED TO HAVE THE VEHICLE INVESTIGATED AS TO WHY THE AIRBAG NEVER DEPLOYED ON THE DRIVER'S SIDE. IT FLIPPED SEVERAL TIMES. MOM WAS ON DRIVER SIDE AND WAS THE ONE WHO SUSTAINED THE HEAD INJURY. PASSENGERS CURTAIN AND SIDE AIR BAG DID DEPLOY. ALL OF THE WITNESS WHO OBSERVED VEHICLE COLLISION, COULD NOT BELIEVE WITH SUCH A BAD ACCIDENT AND ROLLOVER HER BAG NEVER DEPLOYED. *TR
WHILE DRIVING THE 2004 LEXUS RX330 ON THE FREEWAY, TRYING TO AVOID A CAR ON MY LEFT LANE THAT SUDDENLY SWERVED TO MY DRIVER SIDE. TO AVOID BEING HIT, I STEERED SLIGHTLY TO THE RIGHT. HOWEVER, DUE TO THE SPEED, THE CAR WENT OVER TO THE RIGHT LANE AND WHEN TRYING TO TURN THE STEERING BACK TO THE LEFT, THE CAR SKID AND LOST CONTROL. SKIDDED ACROSS TWO LANES TO THE RIGHT, HIT A TRUCK TRAILER, TRAILER OVER TURNED, MY LEXUS THEN GOT BOUNCED BACK, ROLLED OVER ACROSS 5-6 LANES ON THE FREEWAY, LANDED ON THE PASSENGER SIDE BY THE DIVIDER, DRIVER WAS KNOCKED OUT AFTER IMPACT WHEN THE SUV STARTED ROLLING OVER. GOT A CONCUSSION ON THE LEFT SIDE OF THE HEAD. CAR WAS TOTALED. MY COMPLAINED IS THAT NONE OF THE AIR BAGS IN THE VEHICLE WAS DEPLOYED AT ALL. WROTE A REGISTERED LETTER TO THE MANAGER OF THE LEXUS DEALER WHERE THE CAR WAS PURCHASED TWO YEARS AGO BUT NEVER GOT A REPLY EITHER. WITH SUCH EXTENSIVE DAMAGE AND SEVERAL IMPACT DURING THE ACCIDENTS, IF THE AIR BAGS WERE DEPLOYED, THE CONCUSSION COULD HAVE BEEN AVOIDED PLUS THE NUMEROUS CUT FROM THE FLYING GLASS WHEN ALL THE WINDOWS AND WINDSCREEN WERE SHATTERED. *NM
PASSENGER AIRBAG REMAINS (INDICATES OFF) WHEN MY SPOUSE IS IN THE PASSENGER SEAT. TOOK TO DEALER AND DEALER HAS NOT FIXED PROBLEM.
DT: CONSUMER'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION GOING APPROXIMATELY 40 MPH. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. THERE WAS EXTENSIVE DAMAGE TO THE VEHICLE. CONTACTED LEXUS AND LEXUS STATED THAT BECAUSE THE IMPACT WAS HIGH CONSUMER STRUCK TRACTOR TRAILER IN THE REAR, AND THERE WAS NO DAMAGE TO THE FRAME. THE DAMAGE OCCURRED HIGHER THAN A TYPICAL IMPACT BEING THAT THE CONSUMER STRUCK A LARGE VEHICLE. THE VEHICLE IS CURRENTLY AT A REPAIR SHOP GETTING FIXED. . SEAT BELTS WERE WORN WHEN THIS OCCURRED. *AK
RIGHT SIDE TIRE HITS THE CURB LANE TRIED TO CORRECT IT& LOSES CONTROL (FISH TAIL) ROLLS OVER SEVERAL TIMES & LANDS ON DITCH. BOTH SIDE AIRBAGS DID NOT DEPLOY THAT CAUSE SEVERE INJURY TO PERSON OCCUPYING PASSENGER SIDE.
WHILE AT A COMPLETE STOP, THE TRUCK WAS HIT ON THE DRIVER'S SIDE BY A MOTORIST DRIVING BETWEEN 20-40 MPH. UPON IMPACT THE SEAT MOUNTED SIDE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED A CONCUSISON AND INJURIES TO HIS/HER LEFT HAND. *JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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