2007 Lexus RX350 Owner Complaints

The contact owns a 2007 Lexus RX350. The contact stated that over time she noticed that the dashboard was cracking and separating. The contact was concerned due to the proximity of the passenger’s side air bag housing and the crack in the dashboard. The contact was also concerned about an inadvertent deployment without the vehicle being involved in a crash. The local dealer was contacted and informed of the failure but offered no assistance. The vehicle was not repaired. The manufacturer was not contacted or informed of the failure. The approximate failure mileage was 113,000.

NHTSA ID

11463538

Incident

Apr 5, 2022

Mileage

113,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT'S WIFE STATED THAT UPON ACCELERATING THE VEHICLE AFTER EXITING A ROUNDABOUT, DUST BEGAN TO EMIT FROM THE EXHAUST PIPE. THE CONTACT'S WIFE DROVE TO A GAS STATION AND DISCOVERED THAT THE ENGINE OIL WAS EMPTY. THE CONTACT THEN REFILLED THE OIL BUT BY THE NEXT DAY, THE OIL HAD COMPLETELY LEAKED OUT OF THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO LEXUS OF MAPLEWOOD (3000 US-61, MAPLEWOOD, MN 55109) WHERE THEY INITIALLY DISCOVERED METAL SHAVINGS IN THE OIL LINE. THE OIL LINE WAS REPLACED HOWEVER, THEY ALSO DISCOVERED THAT THE CAM GEARS IN UPPER ENGINE WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD PROVIDE A CALLBACK. THE CONTACT HAD NOT RECEIVED A CALLBACK. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

NHTSA ID

11352812

Incident

Aug 21, 2020

Mileage

83,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAG WARNING LIGHT FLASHED ON AND OFF CONSTANTLY. THE VEHICLE WAS TAKEN TO THE LEXUS OF GLENDALE (1221 S BRAND BLVD, GLENDALE, CA 91204, (818) 507-1300) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS UNDER THE SEAT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

NHTSA ID

11322201

Incident

Apr 24, 2019

Mileage

85,000 mi

DROVE 2007 RX350 APPROXIMATELY 15 MINUTES AND RETURNED TO RESIDENCE. 3 MINUTES LATER, WALKED OUTSIDE AND CAR WAS SMOKING FROM ENGINE AREA. WITHIN A MATTER OF 60-90 SECONDS THE CAR WAS COMPLETELY ENGULFED IN FLAMES AND FIRE DEPARTMENT IMMEDIATELY CALLED. FD ARRIVED 21 MINUTES LATER AND CAR WAS STILL FULLY IN FLAMES. ONCE FD EXTINGUISHED FLAMES, CAR WAS A TOTAL LOSS.

NHTSA ID

11219978

Incident

May 18, 2019

Mileage

162,500 mi

I WAS DRIVING ON A COUNTRY ROAD AND NOTICED A/C WAS ACTING ODD, THEN TEMP GAUGE WENT TO BOTTOM OF DIAL. I COULDN'T STOP ON THIS ROAD. I WAS TRYING TO GET TO GRANDDAUGHTER'S HOUSE. I STOPPED AT LIGHT AND COULDN'T START IT. I CALLED AAA AND CAR WAS TRANSPORTED TO LEXUS DEALER WHO TESTED CAR AND SAID ENGINE FAILED. THERE WERE 122000 MILES WHEN TESTED AT DEALER. THE CAR HAS BEEN DEALER SERVICED THE ENTIRE TIME. IT WAS SERVICED AT 120,000 AND ALL SYSTEMS OK. I'VE HAD AN 80 DATSUN THAT LASTED 250,000 MILES. THE DEALER SAID THAT USED ENGINE $8500. I EXPECTED MUCH BETTER FROM LEXUS. READING SOME NHTSA REPORTS THERE SEEM TO BE A RASH OF OIL LINES FAILING. THERE WAS NO WATER HOSE PROBLEM ACCORDING TO DEALER CHECKING IT

NHTSA ID

11207750

Incident

May 9, 2018

Mileage

122,000 mi

MY DASH IS IN REALLY BAD SHARPE

NHTSA ID

11202734

Incident

Jul 15, 2006

THE DASH STARTED CRACKING AND NOT FROM ABUSE. IT IS PARKED IN A COVERED GARAGE WHEN NOT IN USE. I'VE READ THE SAME COMPLAINTS. IT IS A MANUFACTURE DEFECT AND I'M AFRAID IT WILL AFFECT THE AIR BAG DEPLOYMENTS. THE MANUFACTURE SHOULD TAKE CARE OF THIS AND REPLACE THE DASH BOARD.

NHTSA ID

11192239

Incident

Jan 10, 2017

OIL STARTED SPEWING FROM UNDERNEATH THE CAR WHILE IT WAS IN MOTION ON A HIGHWAY . THE CAR WAS TOWED TO A LOCAL SHOP AND THE OIL COOLANT LINES (BLACK RUBBER HOSES) WERE REPLACED WITH METAL HOSES.

NHTSA ID

11180958

Incident

Aug 19, 2018

Mileage

114,205 mi

WHILE DRIVING ON THE INTERSTATE I NOTICED SOMETHING ON THE BACK WINDSHEILD, UPON STOPPING AT THE VET TO PICK UP MY DOG, THERE WAS OIL ALL OVER THE BACK WINDSHEILD. THE RUBBER OIL HOSE HAD DEVELOPED A LEAK AND WITHIN 5 MILES I HAD LOST ALL OIL IN MY VEHICLE. WHICH HAS RESULTED IN HAVING THE VEHICLE TOWED IN FOR REPAIRS TO REPLACE THE HOSES WITH THE NEWLY DESIGNED HOSES. APPARENTLY THIS IS AN ONGOING PROBLEM WITH THIS MODEL LEXUS...

NHTSA ID

11143757

Incident

Oct 26, 2018

Mileage

129,000 mi

DURING ROUTINE CAR MAINTENANCE, I WAS NOTIFIED BY THE TOYOTA TECHNICIAN THAT THE RACK AND PINION ASSEMBLY WAS LEAKING POWER STEERING FLUID AND NEEDED TO BE REPLACED IN ORDER TO MAINTAIN SAFETY OPERATION. THE MILEAGE AT THE TIME OF FAILURE WAS 86,817. THE TECHNICIAN STATED THAT THE ONLY FIX FOR THIS ISSUE WAS TO REMOVE AND REPLACE THE ENTIRE RACK AND PINION ASSEMBLY AT A COST OF $1,700. I BELIEVE THAT THIS IS A DESIGN DEFECT AND SHOULD HAVE BEEN RECALLED BY TOYOTA, GIVEN THE NUMBER OF FAILURES I HAVE FOUND REPORTED ON THE NHTSA WEBSITE. IT APPEARS TO BE A COMMON PROBLEM WITH OTHER LEXUS RX350 OWNERS FROM VARIOUS YEARS.

NHTSA ID

11127978

Incident

May 24, 2013

Mileage

86,817 mi

ABS/SEATBELT WARNING LIGHT IS FLASHING. MECHANIC SAYS 'DRIVERS SIDE AIRBAG SQUIB NEEDS REPLACING

NHTSA ID

11120616

Incident

Jul 2, 2018

Mileage

125,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED. THE DEALER (STERLING MCCALL LEXUS, 10025 SOUTHWEST FWY, HOUSTON, TX 77074, (713) 995-2630) WAS CONTACTED, BUT HAD NOT DIAGNOSED OR REPAIRED THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 161,390.

NHTSA ID

11115605

Incident

Jul 20, 2017

Mileage

161,390 mi

1. WIFE BOUGHT CAR ON AUGUST 31, 2016 FROM DEALER IN TACOMA, WA (WITH 90,900 MILES ON IT) WITH A WARRANTY SERVICE CONTRACT WITH IT. 2. SHE TAKES IT TO A LEXUS SERVICE DEALER IN WASHINGTON AT 95,377 MILES ON JULY 13, 2017 TO HAVE THE OIL AND OIL FILTER CHANGE (NOTE: OIL COOLER HOSE IS RIGHT BY THE OIL FILTER). THEY CHANGE THE OIL AND OIL FILTER, AND MENTION OTHER THINGS ABOUT THE CAR, BUT NOTHING ABOUT OIL COOLER HOSE.) 3. BECAUSE WARRANTY SERVICE CONTRACT IS BEST FOR PEOPLE WHO PUT A LOT OF MILES ON A SHE DROP THE WARRANTY SERVICE CONTRACT IN SEPTEMBER 2017 ABOUT, APPLIED THE REFUND TO AMOUNT OWING ON CAR. 4. ON JUNE 23, 2018 (AT 99850 MILES) THE (ORIGINAL MANUFACTURER) OIL COOLER HOSE LEAK OIL A-LOT, IN ABOUT 1/2 A MILE ALL THE OIL (6 QTRS +) WAS OUT OF THE ENGINE MAYBE, SHE DID NOT NOTICE THE LEAK UNTIL 3 + MILES OF RUNNING THE CAR, (NO LIGHT CAME ON THE DASH). 5. SO READ THAT IN MARCH 2010 TOYOTA HAD THEIR CAR ENGINES WITH YEAR 2007 HAD THE DEALER REPLACE THE OIL COOL HOSE (PART OF THE HOSE WAS RUBBER-AND WAS KNOWN TO LEAK, THE OIL COOL HOSE NOW IS ALL METAL) AND THE CAR I'M REFERRING HERE (2007 LEXUS RX 350) WAS PART OF THE REPLACEMENT TO. ALSO NOTICE THAT THE OWNER OF THE VEHICLE AT THE TIME HAD UNTIL MARCH 2013 TO HAVE IT DONE. AND I GUESS THE OWNER AT THE TIME, NEVER HAD THE ORIGINAL OIL COOLER HOSE (PART RUBBER) REPLACED. 6. SO MY QUESTION HERE IS DOES THE LEXUS DEALER (ON 7/13/2017 WHO CHANGE THE OIL) HAVE ANY OBLIGATION TO INFORM HER THAT SHE HAS A OIL COOLER HOSE THAT IS KNOWN TO LEAK (ORIGINAL ONE ON CAR THAT WAS PART RUBBER)?? 7. I HAVE ATTACHED THE ORIGINAL OIL COOLER HOSE PICTURE (THAT WAS ON THE CAR) TO THIS COMPLAINT. THANKS, FOR YOUR TIME

NHTSA ID

11111245

Incident

Jun 23, 2018

Mileage

99,850 mi

THE OIL COOLING LINE IN MY WELL MAINTAINED 2007 RX 350 BLEW APART WITHOUT WARNING, CAUSING ALL OIL TO BE LOST FROM THE ENGINE AND CATASTROPHIC ENGINE DAMAGE TOTALING THOUSANDS OF DOLLARS WERE IT TO BE REPAIRED. THIS IS APPARENTLY A VERY COMMON, WELL KNOWN ISSUE IN THE 2007 ERA RX 350 DUE TO LEXUS' CHOICE TO USE A RUBBER COOLING LINE. THIS OCCURRED WITH NO WARNING WHATSOEVER.

NHTSA ID

11109884

Incident

Jul 5, 2018

Mileage

96,000 mi

TL* THE CONTACT OWNED A 2007 LEXUS RX350. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE CONTINUED TO ACCELERATE. AS A RESULT, THE CONTACT CRASHED INTO AN ELECTRICAL BOX. THE AIR BAGS DEPLOYED AND THE CONTACT WAS KNOCKED UNCONSCIOUS. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR SCRAPES AND BRUISES, WHICH REQUIRED MEDICAL ATTENTION. UPON A FOLLOW UP VISIT TO THE HOSPITAL, THE CONTACT WAS DIAGNOSED WITH AN CONCUSSION. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THE FLOORMATS CAUSED THE VEHICLE TO INDEPENDENTLY ACCELERATE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V112000 (VEHICLE SPEED CONTROL) AS A POSSIBLE CAUSE FOR THE FAILURE. THE FAILURE MILEAGE WAS 163,000.

NHTSA ID

11083630

Incident

Mar 14, 2018

Mileage

163,000 mi

TL* THE CONTACT OWNED A 2007 LEXUS RX350. WHEN THE VEHICLE WAS SHIFTED INTO DRIVE, IT ACCELERATED UNEXPECTEDLY. EVEN WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE COULD NOT BE STOPPED. AS A RESULT, THE VEHICLE WAS INVOLVED IN A ROLLOVER COLLISION. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A STORAGE YARD WHERE IT WAS DEEMED DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN AN ACTIVE RECALL. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT SUFFERED FROM A CONCUSSION. THE FAILURE MILEAGE WAS APPROXIMATELY 163,000.

NHTSA ID

11082512

Incident

Mar 14, 2018

Mileage

163,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT A GARBAGE TRUCK T-BONED THE DRIVER'S SIDE OF HIS VEHICLE. ALL OF THE AIR BAGS DEPLOYED EXCEPT THE CURTAIN AIR BAGS ON THE DRIVER'S SIDE AND FRONT PASSENGER SIDE. THE DRIVER SUSTAINED CRITICAL INJURIES, WHICH REQUIRED MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A YARD AND A REPAIR FACILITY FOR INSPECTION. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. *TT THE CONSUMER STATED THE DRIVER WAS AIR-LIFTED TO A TRAUMA UNIT. THE DRIVER SUSTAINED CRUSHED AND FRACTURED RIBS, BROKEN CLAVICLE, BROKEN SCAPULA, FRACTURED BONE IN NECK AND THE BRAIN BLED ON BOTH FRONTAL LOBES. THE DRIVER'S INJURIES REQUIRED SURGERY. *JS

NHTSA ID

11079831

Incident

Nov 15, 2017

Mileage

170,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS RX350. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS TOWED TO A LOCAL DEALER (METRO LEXUS, 13600 BROOKPARK RD, CLEVELAND, OH 44135) WHERE IT WAS DIAGNOSED THAT THE COOLING PIPE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 1801240854. THE FAILURE MILEAGE WAS 129,827.

NHTSA ID

11065658

Incident

Nov 4, 2017

Mileage

129,827 mi

2007 LEXUS RX350. CONSUMER WRITES IN REGARDS TO ENGINE OIL COOLER PIPE AND MASSIVE OIL LEAK. *LD *JS THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS MADE TO THE VEHICLE DUE TO THE FAILURES BEING COVERED UNDER A RECALL. *JS

NHTSA ID

11031268

Incident

May 17, 2017

ON MY DRIVE TO WORK THIS AM MY ENGINE STARTED MAKING A LOUD NOISE, I LOST ALMOST ALL OF MY OIL IN LESS THAN A MILE. MY OIL COOLER PIPE BUSTED. NO WARNING OR ANYTHING. LEFT ME STRANDED ON THE ROADSIDE. IF I WOULD HAVE DROVE IT ANY FURTHER IT WOULD HAVE COSTED ME AN ENGINE. THE OIL LIGHT FLASHED ON AND OFF AND MY CAR SOUNDED LIKE A TRACTOR. NO WARNING.

NHTSA ID

11052560

Incident

Dec 5, 2017

Mileage

3 mi

WHILE DRIVING DOWN THE HIGHWAY (APPROXIMATELY 60MPH), I HEARD A LOUD NOISE & I DID NOT KNOW WHAT IT WAS AT FIRST. UPON LOOKING UP, I SAW MY CLOSED MOONROOF SHATTERED & I HAD TINY SHARDS OF GLASS ON MY SHOULDER & ON THE CONSOLE BELOW IT. I INSPECTED THE DAMAGE AFTER STOPPING A LITTLE LATER & THERE IS A CLEAR RIDGE OF SEPARATION. THIS WAS NOT FROM A ROCK OR OTHER OBJECT WITH ONE PRIMARY POINT OF DAMAGE.

NHTSA ID

11050936

Incident

Nov 28, 2017

Mileage

125,000 mi

AIR BAG FAILURE LIGHT ON, AIR CONDITIONING DOES NOT WORK, BROKEN OR CRACKED BOARD ALMOST EVERYWHERE, AIR CONDITIONING DOES NOT WORK, MAINTENANCE LIGHT ALWAYS ON DESPITE MECHANICAL OVERHAUL.

NHTSA ID

11045086

Incident

Feb 28, 2017

Mileage

72,000 mi

ON FRIDAY SEPTEMBER 29 2017 MY WIFE WAS DRIVING HER 2007 RX 350 AND SHE NOTICED A LINE OF OIL LEADING TO HER VEHICLE AS IT WAS BACKED INTO A PARKING SPACE. AFTER CHECKING THE OIL SHE NOTICED THE VEHICLE HAD LOST 4 QUARTS OF OIL. UPON INVESTIGATING FURTHER IT WAS OBSERVED THAT THE ENGINE LOST THAT AMOUNT OF OIL IN JUST A FEW MILES. WHEN WE DELIVERED THE VEHICLE TO OUR REPAIR SHOP ON OCTOBER 4TH WE WERE TOLD THAT IT WAS THE RUBBER OIL LINE THAT SPRUNG A LEAK. THEY SAID THEY HAVE REPLACED MANY OF THESE AS THEY ARE A DESIGN FLAW FROM LEXUS DIRECTLY. THE NEW PART WAS IMMEDIATELY ORDERED FROM LEXUS AND IS TO BE INSTALLED WHEN IT COMES IN. AFTER ALL OF THIS I HAVE A QUESTION. IF THIS IS SUCH A PROBLEM PART WHICH HAS BEEN NOW ALTERED TO ELIMINATE THE RUBBER PORTION ON THE PART, WHY WOULD I BE CHARGED FOR THIS PART? THIS HAS BEEN A KNOWN PROBLEM FOR QUITE SOME TIME. AS AN OWNER PAST AND PRESENT OF 9 (NINE) TOYOTA/LEXUS VEHICLES I'M VERY CONCERNED ABOUT HOW SOMETHING LIKE THIS SEEMS TO BE ACCEPTED BY TOYOTA MOTOR CORP AS APPARENTLY NO BIG DEAL. HAD MY WIFE NOT NOTICED THE LEAK THE ENGINE WOULD'VE RUN DRY OF OIL AND I'D BE LOOKING AT A BILL FOR A NEW ENGINE. PROBABLY $8,000. DOES ANYONE THERE HAVE AN ANSWER OTHER THAN THE QUALITY OF PARTS AND ENGINEERING AT TMC HAS TAKEN A DOWNWARD TURN. THANK YOU FOR LISTENING.

NHTSA ID

11031796

Incident

Sep 29, 2017

Mileage

130,000 mi

TL* THE CONTACT OWNS A 2007 LEXUS RX350. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE OIL CHANGE AT AN UNKNOWN LOCAL DEALER WHERE THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT THE RACK AND PINION WAS LEAKING POWER STEERING FLUID AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

NHTSA ID

11023303

Incident

Sep 12, 2017

Mileage

58,000 mi

CAR FIRST MADE A RATTLING SOUND,THEN OIL STARTED LEAKING FROM THE OIL COOLER,WHEN STARTING THE VEHICLE THIS HAPPENED

NHTSA ID

11022292

Incident

Sep 8, 2017

Mileage

140,000 mi