Owner-reported complaints naming the suspension system, filed with NHTSA
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Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2000 Lincoln LS submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 123 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 123, in the owner's own words
BALL JOINT BOLTS LOOSEN OR DON'T TIGHTEN TO SPECIFICATIONS WHICH CAUSES A LOT OF WEAR AND TEAR ON THE FRONT END OF MY VEHICLE. I'VE HAD TO HAVE THEM REPLACED TWICE AND TIGHTENED UP OR RE-FIXED SEVERAL TIMES IT'S UNSAFE AT TIME. I TAKE CHANCES OF MY LIFE SAFETY. I MOSTLY HAVE HAD PROBLEMS ON THE REGULAR STREETS AND TO AFRAID AT MOST TIMES TO EVEN THINK ABOUT GETTING ON A HIGHWAY.
TL* THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING 20 MPH, THE VEHICLE SWAYED AND THE CONTACT HEARD AN ABNORMAL SOUND. THE CONTACT PARKED THE VEHICLE AND OBSERVED THAT THE AXLE FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 149,825.
I WAS GETTING ON A FREEWAY ON RAMP THAT TURNED NOT GOING MORE THAN MAYBE BETWEEN 30-35 MPH AND WHEN ALMOST GETTING READY TO MERG ON TO THE FREEWAY MY LOWER RIGHT BALL JOINT BROKE. CAUSING MY WHEEL TO TURN SIDE WAYS AND PUT A DENT IN THE FENDER. LATER AFTER BEING REPAIRED I SAW THERE WAS A RECALL FOR THIS, AND CONTACTED A DEALERSHIP AND THEY TOLD ME MY CAR WAS NOT PART OF THAT RECALL. BUT THE STUFF THAT IS DESCRIBED IN THE RECALL SEEMED TO FIT EXACTLY WHAT HAPPEND TO MY LINCOLN LS. I WAS LUCKY I WAS ON THE ON RAMP AND NOT DRIVING 65-70MPH ON THE FREEWAY OTHER WISE I MIGHT NOT BE HERE TO DAY. THE TOW TRUCK DRIVER TOLD ME HE HAS SEEN THAT FLIP CARS. NOT ONLY THAT BUT I HAVE HAD NOTHING BUT PROBLEMS WITH THAT CAR SINCE I BOUGHT IT ALMOST 3 YEARS AGO. JUST ABOUT EVERYTHING THAT CAN GO WRONG HAS GONE WRONG. I HAVE SPENT SOMEWHERE BETWEEN $10,000 TO $20,000 ON REPAIRING THAT CAR.
MY CAR SWAYS FROM SIDE TO SIDE DUE TO THE BALL JOINTS NOT BEING TORQUED DOWN PROPERLY WHICH CAN CAUSE LOSS OF CONTROL WHICH CAN END IN A FATALITY. THE DEALERSHIP SAID THEIR ARE NO RECALLS YET THE NUMBER FOR THE RECALL IS 00V359001.
TL* THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING AT VARIOUS SPEEDS, THERE WOULD BE AN ABNORMAL SQUEAKING SOUND EMITTING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER AND PASSENGER SIDE CONTROL ARMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 141,308.
TL* THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VEERED TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT A WHEEL ALIGNMENT NEEDED TO BE PERFORMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 00V359001 (SUSPENSION). THE FAILURE MILEAGE WAS 170,000.
TL* THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT STATED THAT THE SUSPENSION WAS UNSTABLE IN THE FRONT OF THE VEHICLE. WITHOUT WARNING, THE VEHICLE VEERED LEFT OR RIGHT AND FORCE HAD TO BE APPLIED TO THE STEERING WHEEL TO KEEP THE VEHICLE CENTERED ON THE ROAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 00V359001 (SUSPENSION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
TL* THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT FELT A VIBRATION FROM THE FLOOR OF THE VEHICLE AND NOTICED AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THE LOWER BALL JOINT AND LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 157,000.
TL* THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING LOW SPEEDS, A LOUD ABNORMAL NOISE EMITTED FROM THE VEHICLE WHEN MAKING A TURN OR HITTING A DIP IN THE ROAD. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FRONT SUSPENSION LOWER BALL JOINT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
MY VEHICLE HAD A RECALLED AND THE WORK WAS PERFORMED AT CROUSE FORD IN PENNSYLVANIA IN JUNE 18 2002. UNFORTUNATE FROM THE INFORMATION I RECEIVED ON THE RECALL, THE INITIAL INSPECTION AND WORK WAS NEVER DONE ALTHOUGH THE RECALL WAS SAID TO BE SATISFIED. THE RECALL WAS FOR THE LOWER STEERING SUSPENSION TORQUE ON THE FRONT OF THE VEHICLE BUT THE ONLY WORK WAS PERFORMED BASED ON THE DEALERSHIP NOTES WERE THE LEFT SPINDLE WAS REPLACED. I HAVE CALLED THE LINCOLN CENTER TO GET THEM TO LOOK INTO THIS AND THE REPRESENTATIVES WERE VERY SHORT AND DISRESPECTFUL. THEY WOULD NOT GIVE ME NAMES OF IMMEDIATE SUPERVISORS AS IF THEY WERE TRYING TO HIDE SOMETHING. I WAS TOLD THE INVESTIGATION WAS THOROUGHLY INVESTIGATED BUT THE REPRESENTATIVE TOLD ME SHE NEVER READ THE RECALL AND ONLY TOOK THE WORD OF THE DEALERSHIP IN SPITE OF THE DEALERSHIP EXPLAINING TO HER WHAT WORK WAS DONE WAS CLEARLY NOT ON THE RECALL BUT FROM A WARRANTY STANDPOINT. COULD YOU PLEASE LOOK INTO THIS FOR ME OR GIVE ME A CALL SO I CAN GIVE YOU A BETTER EXPLANATION. AS OF NOW THE CAR ISN'T SAFE TO DRIVE BASED ON WHAT THE RECALL WAS INITIALLY FOR EVEN THOUGH ITS 12 YEARS LATER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
I WAS TURNING THE CORNER OF DAY AVENUE AND 2ND STREET SW. AS I TURNED THE TIRE CAME ALL THE WAY OFF. I LOOKED ONLINE AND RESEARCHED AND SEEN THAT THIS VEHICLE HAS BEEN RECALLED DUE TO THE SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT. I NEED TO KNOW WHAT I NEED TO DO? NHTSA CAMPAIGN #00V359001. *TR
IN FEBRUARY 2010, AT SPEED OF 25-35MPH LOUD SQUEAKING OCCURRED. TOOK IT TO FORD DEALERSHIP TO BE CHECKED AND DISCOVERED IT WAS THE LOWER BALL JOINTS,AND CONTROL ARM, I HAD READ THERE HAD BEEN A RECALL. FORD SAID MY 2000 LINCOLN WAS NOT PART OF THE RECALL SO I PAID THE OUTLANDISH PRICE FOR REPAIR. IT IS NOW OCTOBER 2012 AND, ONCE AGAIN, I HAVE THE SAME PROBLEM. I AM SURE THAT IF I CONTACT FORD, THEY WILL SAY THAT MY CAR WAS NOT PART OF THE RECALL. IT IS HARD TO BELIEVE THAT THE SAME PROBLEM COULD OCCUR WITH ONLY AN ADDITIONAL 32000 MILES ON THE CAR AND IN THIS SHORT AMOUNT OF TIME IF THERE WAS NOT SOME UNDERLYING PROBLEM IN THE FIRST PLACE. WOULD YOU PLEASE CHECK INTO THIS FURTHER FOR ME? THANK YOU. *TR
I HAVE FRONT BALL JOINT AND SUSPENSION ISSUES. I LOOKED ON LINE AND SEE THERE WERE A RECALL FOR MY CAR. THE NHTSA CAMPAIGN ID NUMBER IS 00V359001. I SPOKE WITH MY LOCAL FORD MOTOR DEALERSHIP AND THEY STATED THERE WERE NO RECALL. I CALLED THE NHTSA #800-392-3673 AND THEY COULD NOT ASSIST. I HAVE SPENT OVER 400.00 ALREADY WITH MORE WORK NEEDED FOR BALL JOINT ETC. COULD SOMEONE SEE IF THE RECALL WERE TRUE FOR THIS VEHICLE? IF SO, WHY WASN'T MY PARTICULAR CAR WAS NOT INCLUDED. THANKS *TR
THE DESIGN OF THE SUSPENSION CAUSES PREMATURE FAILURE OF JOINTS AND RUBBER BUSHINGS. THE PARTS CAN NOT BE SERVICED (GREASED) AND THE RUBBER DRIES OUT TO EASILY LEADING TO WEAR AND FAILURE. IN ADDITION THE WEAR PARTS ARE NOW CAST (AS OPPOSED TO PRESSED) INTO THE LARGER METAL PARTS SO THAT THE OWNER CANNOT JUST REPLACE THE BUSHING OR JOINT, YOU MUST NOW REPLACE THE WHOLE ASSEMBLY RESULTING IN THE PART ONLY BEING AVAILABLE AT THE DEALER AND COSTING 20-30 TIMES AS MUCH ($20 VS $400-$600). REMOVING THE GREASE FITTINGS AND MAKING FORD THE ONLY PLACE THE PARTS ARE AVAILABLE MEANS FORD HAS A HEALTHY REPLACEMENT PARTS STREAM DESIGNED INTO THE CAR. IT ALSO MEANS FEWER PEOPLE WILL FIX THIS PROBLEM WHEN IT NEEDS TO BE FIXED LEADING TO MORE UNSAFE CARS BEING ON THE ROAD. *TR
TL* THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE FRONT PASSENGER WHEEL DETACHED FROM THE VEHICLE. THE CONTACT WAS ABLE TO PULL OVER AND NOTICED THAT THE ENTIRE WHEEL AND ASSEMBLY WAS DETACHED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THAT THE VEHICLE WAS NOT UNDER RECALL. THE FAILURE AND THE CURRENT MILEAGE WAS 143,062.
I OWN A 2000 LINCOLN LS V8. I HAVE NOTICED THAT THERE IS POPPING AT THE BALL JOINT ON THE FRONT SUSPENSION OF THE CAR.. I TOOK IT TO A MECHANIC SHOP AND HE TOLD ME THAT HE DIDN'T WANT TO TOUCH IT BECAUSE HE HAD FOUND OUT THAT THOSE PARTICULAR YEAR MODEL CARS HAD A RECALL FOR THE SUSPENSION BALL JOINTS. I WENT HOME AND DID SOME RESEARCH AND CAME TO A SITE CALLED NHTSA. I GOT ON THE NHTSA DATABASE AND IT CLEARLY SHOWS: NHTSA CAMPAIGN ID NUMBER: 00V359001 COMPONENT: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT THIS IS THE ONLY VEHICLE I HAVE AND IT IS NOW 2012. I HAVE NOT HAD ANY NOTIFICATION THAT THIS PARTICULAR CAR WAS BEING RECALLED. I DON'T HAVE ANY MONEY TO FIX THIS ISSUE AND WANTED TO SEE IF THE RECALL IS HONORED CURRENTLY. I HAVE TALKED TO MANY OF PEOPLE AND THEY HAVE TOLD ME THAT THEY CAN RUN THE VIN NUMBER TO SEE IF ANY RECALL SERVICE WORK HAS BEEN DONE TO MY CAR.. THIS CAR GETS ME TO AND FROM WORK AND MAKES ME A LIVING. I HAVE TO DRIVE THIS CAR BECAUSE ITS MY ONLY MEANS OF TRANSPORTATION. I HAVE ALSO READ ON FORUMS THAT THE BALL JOINT SUPPORTS THE ENTIRE WEIGHT OF THE CAR AND IF IT WOULD TO SNAP, IT WILL CAUSE GREAT HARM OR EVEN DEATH. I WOULD LIKE TO KNOW WHAT CAN BE DONE ON THIS MATTER PLEASE, IT SCARES ME. *TR
TL* THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT WAS DRIVING 15 MPH WHEN THE PASSENGER SIDE FRONT WHEEL BEARING AND LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC. THE MECHANIC CONFIRMED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VIN DID NOT QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 00V359001 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE VIN WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 140,000.
TL* THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT WAS DRIVING 5 MPH WHEN THEY HEARD A NOISE EMITTING FROM THE FENDER. THE CONTACT NOTICED THAT THE BALL JOINT WAS DISCONNECTED. THE VEHICLE WAS TOWED TO HIS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER, BUT THE MANUFACTURER WAS CONTACT AND CONFIRMED THAT THE VIN DID NOT QUALIFY FOR NHTSA CAMPAIGN ID NUMBER :00V359001(SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 102,000.
TL* THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT WAS DRIVING APPROXIMATELY 10 TO 15 MPH WHEN THE FRONT DRIVER SIDE OF THE VEHICLE SUDDENLY COLLAPSED WITHOUT WARNING. THE VEHICLE WAS THEN TOWED TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE BALL JOINTS WERE FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.
TL*THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT STATED THE VEHICLE WAS PREVIOUSLY REPAIRED FOR NHTSA CAMPAIGN ID NUMBER 00V359001 (SUSPENSION FRONT CONTROL ARM, LOWER BALL JOINT). WHILE ACCELERATING FROM A STOP LIGHT THE CONTACT HEARD A LOUD POPPING NOISE. THE VEHICLE WAS DRIVEN ONTO THE EMERGENCY LANE AND THE CONTACT NOTICED THE FRONT DRIVER'S SIDE LOWER BALL JOINT WAS FRACTURED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE IT WAS REPAIRED. APPROXIMATELY ONE YEAR LATER THE SAME FAILURE OCCURRED ON THE FRONT PASSENGER SIDE LOWER BALL JOINT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 178,000 AND THE CURRENT MILEAGE WAS 188,000.
TL*THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS HE WOULD HEAR A LOUD NOISE IN THE FRONT OF THE VEHICLE. THE VEHICLE WAS THEN INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED HIM THAT THE FRONT LOWER BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 129,300. THE VIN WAS UNAVAILABLE.
TL*THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING APPROXIMATELY 35 MPH THE FRONT PASSENGER SIDE WHEEL CAME OFF. THE CONTACT STATED THAT THERE WERE NO WARNING LIGHTS ON THE DASHBOARD. THE VEHICLE STALLED IN THE MIDDLE OF AN INTERSECTION. THE BOLTS THAT WERE CONNECTED TO THE PASSENGER SIDE LOWER BALL JOINT CAME OFF AND DAMAGED THE INNER FENDER WHEEL WELL. THE VEHICLE WAS TOWED TO HIS RESIDENCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 200,000.
TL*THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING AT APPROXIMATELY 5 MPH OVER A SPEED BUMP, THE CONTACT HEARD AN ABNORMAL CLANKING NOISE FROM THE VEHICLE. IN ADDITION, THE CONTACT STATED THE VEHICLE WOULD FEEL AS IF THE REAR WHEELS WERE ATTEMPTING TO SEPARATE FROM THE VEHICLE AND THE STEERING WHEEL BECAME STIFF. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE BOTH LOWER CONTROL ARM ASSEMBLIES AND THE LOWER BALL JOINTS WERE REPLACED. THE CONTACT WAS ABLE TO LOCATE A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 00V359001-SUSPENSION FRONT CONTROL ARM: LOWER BALL JOINT) YET THE DEALER ADVISED HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS UNKNOWN THE CURRENT MILEAGE WAS 131,000.
TL* THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30MPH THE VEHICLE BEGAN TO "WIGGLE" AROUND ON THE HIGHWAY. THE OWNER STATED THAT THERE IS A BOLT ON THE LOWER CONTROL ARM THAT NEEDS TO BE REPAIRED. THE CONTACT REFERENCED RECALL CAMPAIGN 00V359001, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT. THE OWNER CONTACTED FORD AND THEY STATED THAT HIS VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE IS CURRENTLY AT THE DEALER FOR REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000. THE CURRENT MILEAGE IS THE SAME.
WITHOUT ANY WARNING, MY DAUGHTER WAS DRIVING HER 2000 LINCOLN LS AND THE LEFT FRONT LOWER BALL JOINT STUD BROKE AND THE WHEEL JAMMED UNDER THE FENDER AND THE CAR SWERVED TO THE RT SIDE OF THE ROAD. I CALLED THE LOCAL LINCOLN DEALER AND THEY STATED THAT THIS HAPPENS QUITE OFTEN ON THE LINCOLN LS BALL JOINTS AND THEY SELL A $500 PART TO REPLACE THE BALL JOINT AND SPINDLE. THIS IS A VERY DANGEROUS DESIGN AND FLAW IF IT BREAKS STRAIGHT OFF WITH NO WARNING. GOOD THING SHE WAS ONLY DRIVING 25MPH WHEN IT HAPPENED AND NOT 65 MPH, WHO KNOWS. I CAN ONLY NOW WORRY THAT THE RIGHT SIDE MIGHT BREAK TOO WITHOUT WARNING?? *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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