RoadVitals

2002 Mazda 626

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
87
Latest Feb 2, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
6
6 injuries, 0 deaths reported

Overview

Our database contains 87 NHTSA owner-reported complaints for the 2002 Mazda 626, most frequently naming the transmission, powertrain (other) and engine categories. 98 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Powertrain (other)
Filed Feb 2, 2020
Crash reported2 injuries reported

WITHOUT ANY WARNING THE TRANSMISSION STARTED SLIPPING OUT OF FORWARD GEAR WHILE AT A TRAFFIC LIGHT AFTER RELEASING THE BRAKES AND GENTLY PRESSING THE ACCELERATOR PEDAL THE VEHICLE DIDNT MOVE. MANUALLY SHIFTING INTO 1ST GEAR WAS THE CAR ABLE TO MOVE BUT CAUSING A VERY HARSH LURCHING FORWARD CAUSING A LOUD "CLUNKING" NOISE. I WAS ABLE TO LIMP THE CAR 3 MILES TO MY HOME. I WAS INVOLVED IN A REAR END ACCIDENT AT THE NEXT TRAFFIC LIGHT. WHILE THE VEHICLE WAS IN 1ST GEAR AND HAVING THE BRAKES APPLIED THE TRANSMISSION CAUGHT IN GEAR AND LUNGED FORWARD CAUSING ME TO CONTACT THE CAR IN FRONT OF ME. BOTH MYSELF AND THE OCCUPANT OF THE VEHICLE I HIT SUSTAINED MINOR INJURIES AND WELL AS PROPERTY DAMAGE TO THE FRONT OF MY VEHICLE AND THE BACK OF THEIRS.

NHTSA ID
11306609
Incident
Oct 13, 2019
Mileage
85,000 mi
Engine
Filed Jun 7, 2017

THE TRANSMISSION HAS BEEN REPLACED TWICE NOW. EVEN AFTER WE GET IT FIXED IT STILLS JERKS AND SOUNDS LIKE THE ENGINE IS GOING TO FALL OUT. IT HAS A TERRIBLE TIME SHIFTING FROM 1ST TO 2ND AND SOMETIMES WHEN YOU PUT IT IN REVERSE IT JUMPS AND SOUNDS LIKE IT IS GOING TO FALL OUT. MY DAD IS 94 YEARS OLD AND NEEDS THIS CAR TO WORK. HE DOESN'T NEED TO GO OUT AND BUY ANOTHER ONE OR SPEND ANOTHER $1800 OR SO TO GET THIS ONE FIXED. I HAVE READ A LOT OF COMPLAINTS ABOUT THIS CAR AND THE TRANSMISSION AND I FEEL MAZDA NEEDS TO MAKE IT RIGHT.

NHTSA ID
10993720
Incident
Jun 6, 2017
Powertrain (other)
Filed Dec 2, 2016

TAMARA RECALL

NHTSA ID
10929667
Incident
Jul 31, 2016
Powertrain (other)
Filed Sep 17, 2016
Crash reported

MY CAR WAS DRIVING FINE AND THEN ONE DAY AS I WAS LEAVING WORK MY CAR STARTED ACTING AS THOUGH IT WANTED TO SHUT OFF. I MADE IT ALL THE WAY HOME AND WAS GOING TO GO TO THE STORE AND MY CAR WOULD NOT SHIFT INTO GEAR I TRIED TO ADD TRANSMISSION FLUIDS BUT IT SOUNDS NOT MOVE.

NHTSA ID
10907323
Incident
Sep 12, 2016
Mileage
214,000 mi
Powertrain (other)
Filed Aug 28, 2016

TRANSMISSION JERKS-HARD KICKING FROM FIRST TO SECOND GEAR AUTOMATIC TRANSMISION/DEFECTIVE TRANSMISION ON THIS MODEL NO MATTER WHAT I DO TO TRY TO FIX THE PROBLEM.(FLUID FILTER SPEED SENSOR ETC)STILL HAS THE SAME PROBLEM...THIS PROBLEM IS WELL KNOWN ON ALL THE MAZDA VEHICLES WITH THIS TYPE OF TRANSMISSION

NHTSA ID
10902003
Incident
Aug 25, 2016
Electrical
Filed Dec 19, 2015

THE CAR STARTED TO NOT WANT TO CRANK IT WOULD CRANK SOMETIMES THEN ONE DAY WE WENT TO THE STORE THEN WHEN WE WENT TO LEAVE THE STORE IT FINALLY JUST STOPPED TRYING TO CRANK ONLY MAKING A CLICKING SOUND AND WHILE TRYING TO CRANK IT THE STEERING COLUMN STARTED SMOKING AND ALMOST CAUGHT ON FIRE I BELIEVE IT IS THE IGNITION SWITCH

NHTSA ID
10811234
Incident
Dec 12, 2015
Mileage
100,000 mi
Powertrain (other)
Filed Oct 27, 2014

TRANSMISSION FAILED WHILE ON HIGHWAY. TRANSMISSION FAILED AT APPROXIMATELY 45,000 MILES. REPAIR ENDED UP COSTING APPROXIMATELY $3,000 FOR A REBUILT TRANSMISSION. I HAD OWNED THE CAR FOR ABOUT 2 YEARS AT TIME OF TRANSMISSION FAILURE AND HAD PUT LESS THAN 10,000 MILES ON IT PERSONALLY. CAR WAS PURCHASED USED BUT IN GOOD CONDITION. *TR

NHTSA ID
10650433
Incident
Jun 13, 2010
Mileage
45,000 mi
Powertrain (other)
Filed Jul 16, 2014

MY CAR WILL MOVE FINE UNTIL IT WARMS UP BUT THEN SLIPS OUT OF ALL GEARS AND WONT MOVE UNTIL THE NEXT DAY. *TR

NHTSA ID
10611087
Incident
Jul 15, 2014
Mileage
129,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

09-022-26

ELECTRICAL SYSTEM; VISIBILITY/WIPER

This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 09-042/04 12/10/04 DESCRIPTION Some vehicles may exhibit inoperative electric rear window defroster grid lines, integral antenna concerns causing radio reception issues or terminal tabs pulled from the rear window glass. Follow the diagnostic and repair procedures included in this service information to inspect and service rear defroster grid lines, integral antenna concerns or broken terminal tabs.

SA-029-26

ENGINE; POWER TRAIN; SERVICE BRAKES

This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

07-004-25a

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.

07-004-25

A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “Mazda Air Cooling Coil Coating” is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.

09-038-24

ELECTRICAL SYSTEM

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

SA-011-24b

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mazda 626 by model year
YearComplaintsRecallsInvestigationsIssue Index
2003900
2002Viewing870037.2
20011881044.0
20002172046.6
19993184050.3
19984346156.8
19973584260.8
19963593464.6
19954884465.9
19942824260.1
19931222156.5
1992191043.6
1991622258.2
1990442254.8
1989422257.9
1988456361.1
1987291152.6
1986162151.1
1985600
1984300
1983200
1982020
1981020
1980020
1979020
1978000

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.