RoadVitals

2023 Mazda CX-50

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
65
+2 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Apr 18, 2023
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
9
3 injuries, 0 deaths reported

Overview

Our database contains 65 NHTSA owner-reported complaints for the 2023 Mazda CX-50, most frequently naming the driver assistance, brakes and electrical categories. 2 safety recalls have been issued covering this model year; and 353 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
23V275000

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

Apr 18, 2023
2,410 units potentially affected
The defect: Mazda North American Operations (Mazda) is recalling certain 2022-2023 CX-30 and 2023 CX-50 vehicles. The anti-lock brake system (ABS) Hydraulic Control Unit (HCU) may be damaged, which can result in reduced braking ability.
The risk: Reduced braking ability can increase the distance required to stop the vehicle, increasing the risk of a crash.
The remedy: Dealers will inspect and replace the ABS HCU, as necessary, free of charge. Owner notification letters were mailed June 12, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 5823D.
Mazda North American OperationsManufacturer number 5823DView on NHTSA.gov
23V135000

TRAILER HITCHES

Mar 1, 2023
560 units potentially affected
The defect: Mazda North America Operations (Mazda) is recalling certain 2023 CX-50 vehicles equipped with a Mazda Genuine Accessory trailer hitch. The trailer hitch harness may detach and become damaged, which can result in inoperative trailer lights and/or brakes.
The risk: Towing a trailer with inoperative lights or brakes can increase the risk of a crash.
The remedy: Dealers will repair the trailer hitch harness, free of charge. Owner notification letters were mailed April 11, 2023. Owners may contact Mazda customer service at 1-800-222-5500 option 6. Mazda's number for this recall is 5723B.
Mazda North American OperationsManufacturer number 5723BView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 65
Visibility
Filed Nov 6, 2026

Water leaking inside near the right/passenger's side D-pillar. Water damage/staining on liner and continually expanding toward the C-pillar. Mazda dealership said it is coming from the panoramic sunroof and the only solution is to install a new sunroof ($4k). Started leaking around 40k miles. QUES: What component or system failed or malfunctioned, and is it available for inspection upon request? ANS: Sunroof (allegedly) and it is available upon request. QUES: How was your safety or the safety of others put at risk? ANS: Mold & air quality QUES: Has the problem been reproduced or confirmed by a dealer or independent service center? ANS: Confirmed by Mazda dealership, and is occurring with other 2023 CX-50's (online forums, reddit, facebook) QUES: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? ANS: No, only the Mazda dealership's service techs QUES: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? ANS: No warning lamps or messages. Symptom of weird smell started prior to visible water damage, however, I didn't notice the water damage until the stain was visible enough to catch my attention. I'm not often visually inspecting that area, so I presume it had start long before the major staining started.

NHTSA ID
11776258
Incident
Apr 1, 2026
Powertrain (other)
Filed Oct 25, 2026

My wife did a u turn to turn around in a parking lot and the left front axle snapped pulling back onto a very busy road and almost got hit by two other vehicles. Nothing has been confirmed by a dealer or inspected by a dealership yet since it just happened this evening on October 25th 2026. No warning lamps, messages or symptoms prior to the failure.

NHTSA ID
11773563
Incident
Oct 25, 2026
Fuel system
Filed Sep 9, 2026

Fuel gauge permanently stuck on empty. Computer code = P0463 Occurred on Jan 30, 2026. Mechanic provided error code at that time. Unsafe driving conditions where distance-to-empty calculations are disabled, standard fuel level indicator showing empty (or stuck on full) risking an unexpected engine stall on public highways and roads. I have NO idea how much Fuel is in the tank nor how many miles are left on tank which could lead to unexpected and sudden stops in high traffic situations. Yes: code was confirmed by Advanced Auto, London Motorworks, and personal computer. Fuel sensor stuck on "FULL" in May 18 then again stuck on empty since May 21. Vehicle inspected by mechanic on Jan 30, 2026 Engine Warning light began on Jan 30, 2026 at 9:22amCT

NHTSA ID
11763043
Incident
Jan 30, 2026
BrakesDriver assistance
Filed Sep 3, 2026

Premature brake wear exacerbated by heavy stop and go traffic conditions.

NHTSA ID
11761979
Incident
Sep 2, 2026
EnginePowertrain (other)
Filed Aug 24, 2026

On multiple occasions the vehicle has not acceleratedfrom a stop while pushing the accelerator pedal. Have noticed this is usually on warmer days, with AC on half to full, within 3 minutes, and within 1 mile from leaving work for the day after car has sat parked. I am worried this will get worse and cause a potentially dangerous situation when turning left against traffic and the car doesn't accelerate.

NHTSA ID
11759005
Incident
Aug 13, 2026
Visibility
Filed Jul 21, 2026

While driving 72mph on the interstate at 6am on 7/21/26 the sunroof exploded. No foreign objects made impact with the vehicle and there was no sudden temperature shifts. The glass had no previous defects and it shattered into tiny pieces, failing into the car. The sun shade was open at the time. The vehicle is being serviced at a glass repair shop who noted this is a common issue with Mazda sunroofs.

NHTSA ID
11751781
Incident
Jul 21, 2026
Powertrain (other)
Filed Jul 1, 2026

My rear differential is going out at only 40,000 miles. Ive heard from many other people that this is a widespread issue, and i feel requires a response from the company.

NHTSA ID
11747626
Incident
Jun 17, 2026
BrakesInterior & seatsPowertrain (other)
Filed Jul 1, 2026

Rear differential failure, and side seat tear on 2023 Mazda cx 50

NHTSA ID
11747582
Incident
Jun 30, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

Dlr Claim Resp

ELECTRICAL SYSTEM

Subject: Update – Campaign Warranty Claim Response Enhancements – Modules Not Repaired for Certain Campaigns Dear Mazda Dealer Colleagues, On October 28, 2026, a change was implemented in the warranty claim response screen to provide precise information for all campaigns requiring module programming or module replacement subject to the LECS system software checks. As previously announced, some claims were automatically rejected with the Edit code JN1 – One or More Modules Are Not Updated when submitting a campaign warranty claim. This response was based on the session file received from MDARS or MDARS II at the dealership and the VIN on the claim submitted. This change provides additional Related Information which enhances the edit code information. This information allows the dealer to correct the error without contacting Warranty or Hotline. Edit code JN1 now contains the actual module name and the software version that was collected from the car and what the minimum required software needed to be for the claim. Using this information, the technician can now identify the exact error or errors and correct the concern.

SA-038-26c

ELECTRICAL SYSTEM

Some customers may complain about any of the following 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative.

SA-042-26a

ELECTRICAL SYSTEM

Mazda Connected Services - Frequently Asked Questions (FAQ) This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-042/26 06/30/26 DESCRIPTION Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt-Out

SA-041-26a

ELECTRICAL SYSTEM

DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button

SA-038-26b

ELECTRICAL SYSTEM

This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 08/18/26 and 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App

SA-038-26a

ELECTRICAL SYSTEM; ENGINE; EXTERIOR LIGHTING

This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mazda CX-50 by model year
YearComplaintsRecallsInvestigationsIssue Index
2027000—
2026150041.7
2025412060.8
2024361051.0
2023Viewing652058.2

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.