RoadVitals

2016 Mazda Mazda5

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Dec 23, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 2 NHTSA owner-reported complaints for the 2016 Mazda Mazda5, most frequently naming the powertrain (other) category. 67 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Powertrain (other)1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Powertrain (other)
Filed Dec 23, 2021

The contact owns a 2016 Mazda CX-5. The contact stated while driving 35 MPH, the "go to the nearest safe location" warning message was displayed. The contact was able to park the vehicle on the side of the road. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that an unknown belt and unknown pulley needed to be replaced. The vehicle was repaired. The contact stated two days later she experience the failure and heard an abnormal noise. The contact took the vehicle back to the independent mechanic but was unable to duplicate the failure. The contact took the vehicle to a second independent mechanic and was informed that a loosened wire needed to be tightened and the rotor needed to be turned. The vehicle was repaired but continued to experience failure. The contact stated that on another occasion while driving 70 MPH, she heard a loud abnormal noise. The contact stated no warning light was illuminated. The contact was able to park the vehicle on the side of the road. The vehicle was not drivable. The contact towed the vehicle to a second independent mechanic and was informed that the center driveshaft needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 124,000. The VIN was not available.

NHTSA ID
11444849
Incident
Nov 23, 2021
Mileage
124,000 mi
Filed Aug 22, 2017

YESTERDAY WHILE FILLING SUV WITH GAS THE CAR WAS RUNNING AND IN PARK. I HAD PROCESSED MY DEBIT CARD, CHOSE GAS AND WAS IN THE FILLING PROCESS WHEN THE CAR ROLLED AWAY- SPILLING GAS AS NOZZLE WAS IN CAR. I RAN AFTER THE VEHICLE AND FELL TRYING TO CATCH IT. IT HIT A CURB, BOUNCED BACK AND CONTINUED ACCELERATING FORWARD. SOMEHOW I MANAGED IN EXTREME PANIC MODE TO CATCH UP WITH THE CAR- GET THE DOOR OPEN AND GET THE CAR BACK INTO PARK MODE. I WAS ALONE. THE WRITER KNOB WAS IN PARK OR I COULD NEVER HAVE GOTTEN THAT FAR WITH THE DEBIT- THE GAS CAPTURE AND THE NOZZLE.I AM SO SORE FROM THE FALL AND CHASE. OTHERS SAW WHAT HAPPENED AND CAME TO MY AID. I HAVE NOT GONE TO A DOCTOR. GOT HOME DRENCHED IN GASOLINE AS CAR TOOK OFF WHILE PUMPING AND ICED MYSELF EVERYWHERE. MY BACK IS KILLING ME AND AND MY ARMS FROM CATCHING A MOVING VEHICLE WHILE TRYING TO OPEN THE DRIVERS SIDE DOOR. SOMEONE IN FRONT OF THIS CAR WOULD HAVE BEEN MOWED DOWN OR A CAR IN FRONT WOULD HAVE BEEN HIT. NOTHING LIKE THIS HAS EVER HAPPENED TO ME BEFORE. SO DISTURBED. CAR HAS LESS THAN 5000 MILES ON IT AND I WILL SELL IT TO CARMAX NEXT WEEK. WHAT HAPPENED TO MAKE A CAR IN PARK GETTING FUEL JUST TAKE OFF IS BEYOND COMPREHENSION. THERE WAS NO HILL AS I AM IN FLAT FL. EVERY PART OF ME IS IN PAIN TODAY. CAR WAS STATIONARY BEING FILLED WITH GAS WHEN IT TORE AWAY FROM THE GAS PUMP AND PROCEEDED STRAIGHT- IT ACCELERATED. IT WAS IN PARK.

NHTSA ID
11018854
Incident
Aug 21, 2017
Mileage
4,995 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

09-016-23

ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

Speedometer replacement procedure

09-025-21-3824

EQUIPMENT

This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.

SA-040-21

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

MT-003-21

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.

Transmission

POWER TRAIN

MultiModel (equipped with skyactivdrive) ATF color deterioration New vehicle automatic transmission fluid (ATF) color is blue. As the vehicle mileage increases, the ATF color changes. The color change does not affect vehicle performance.

CSP10a

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SERVICE REACTIVATION AND OWNER LOYALTY PROGRAM (CSP10) - EXPIRES APRIL 30, 2021

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mazda Mazda5 by model year
YearComplaintsRecallsInvestigationsIssue Index
2018000—
2017000—
2016Viewing200—
2015910—
2014121031.0
2013241050.8
2012371046.6
2011100—
2010571035.5
2009643155.4
2008672150.5
2007612149.9
2006783049.1

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.