RoadVitals

2004 Mercury Sable

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
52
Latest Apr 10, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Apr 1, 2016
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
2
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3
3 injuries, 0 deaths reported

Overview

Our database contains 52 NHTSA owner-reported complaints for the 2004 Mercury Sable, most frequently naming the driver assistance, brakes and powertrain (other) categories. 2 safety recalls have been issued covering this model year; 2 NHTSA investigations name it; and 53 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS

Apr 1, 2016
49,635 units potentially affected
The defect: Bosch Brake Components LLC (Bosch) is recalling certain aftermarket replacement front brake pads, models Bosch QuietCast BC598 and BP765, Bosch Blue BE598 and BE598H, Prostop PD598 and PD765M, Duralast Gold DG598, Duralast MKD598, Stop Master ST598, UltraStop ULT598, UltraLife MX598 and MX765, BrakeBest MKD765, and Prostop Platinum PGD598. These brake pads, manufactured October 1, 2014, to October 31, 2015 are intended for use on 2001-2007 Ford Taurus, 2001-2005 Mercury Sable, 1995-1999 Ford Taurus SHO, 1995-2002 Lincoln Continental, and 1993-1998 Lincoln Mark VIII vehicles. The brake pad shim may shift out of position causing the shim to contact the brake disc resulting in damage to the disc.
The risk: A damaged or broken brake disc may reduce a vehicle's braking power, increasing the risk of a crash.
The remedy: Bosch will instruct the owners how to have the affected brake pads replaced, free of charge. The recall began on May 26, 2016. Owners may contact Bosch customer service at 1-888-715-3616.
Robert Bosch LLCView on NHTSA.gov

SEATS:FRONT ASSEMBLY:POWER ADJUST

Jul 8, 2004
24,277 units potentially affected
The defect: CERTAIN PASSENGER VEHICLES EQUIPPED WITH POWER ADJUSTABLE SEATS MAY HAVE BEEN INADEQUATELY WELDED.
The risk: THE SEAT MAY NOT PERFORM AS INTENDED DURING A CRASH WHICH COULD INCREASE THE RISK OF INJURY.
The remedy: DEALERS WILL REPLACE THE UPPER SUPPORT ASSEMBLY ON THE POWER SEATS. THE RECALL BEGAN ON JULY 20, 2004. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
FORD MOTOR COMPANYManufacturer number 04S18View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE12005ClosedPreliminary Evaluation

Stuck throttle

Opened Mar 7, 2012
Closed Oct 22, 2012

Preliminary Evaluation (PE)12-005 was opened to investigate allegations of speed control cables detaching from the throttle body and subsequently interfering with the throttle closing fully to the idle position in model year (MY) 2005 and 2006 Ford Taurus vehicles.The speed control cable, throttle body attachment arm (?nail head?) for the speed control cable, cable mounting bracket and cable routing for the MY 2005 and 2006 Ford Taurus are common to all MY 2004 through 2006 Ford Taurus and Mercury Sable vehicles equipped with either the 155 HP 3.0L 2-valve Vulcan engine or the 200 HP 3.0L 4-valve Duratec engine (the ?subject vehicles?). Figures 1 and 2 show the throttle body cam and speed control cable installed and a cable interference condition caused by contact between a detached cable and the ?nail head.?Ford?s assessment of the condition in incident vehicles noted that the interference conditions produced tended to be short in duration as the cable end tended to dislodge itself from the throttle body due to vibration, road loads or engine roll in addition to tapping the acceleration pedal.Ford inspected three incident vehicles and measured maximum throttle openings of 5.8% to 14.9%, resulting in engine speeds ranging from 1600 to 2200 rpm with the transmission selector in Drive.A Ford stack-up analysis of the speed control cable length from the attachment bracket to the throttle body indicated a maximum theoretical throttle opening of 16.4% that could result from the alleged defect. Engineers at the NHTSA Vehicle Research and Test Center (VRTC) inspected an incident vehicle to evaluate throttle positions and engine speeds that could result from the alleged defect and performed brake testing of a vehicle with the throttle stuck at the worst case throttle opening that could result from the condition.The VRTC vehicle inspection noted that, depending on the orientation of the detached cable end, the amount of throttle opening that could result from interference by a detached speed control cable end varied from 4.8% to 11.3%.VRTC brake testing of a MY 2006 Taurus with a Vulcan engine and the throttle held open at 16% found that, even with multiple brake applications, sufficient vacuum was available for the brake booster assist and the brake pedal efforts required to stop the vehicle did not increase significantly from normal operating conditions. ODI?s analysis of 100 complaints related to the alleged defect found that drivers were generally able to free the interference condition or safely brake to a stop without incident.Approximately one-third (32) reported that the stuck throttle condition was corrected with no action or by tapping the accelerator pedal while the vehicle was still moving, another third (34) reported braking to a stop with the vehicle in Drive prior to correcting the condition, and the remaining third (34) reported that the driver responded to the incident by shifting to Neutral before stopping the vehicle.One complaint alleged that stuck-throttle type symptoms caused the vehicle to pass partially through a traffic light and into an intersection before stopping, however,ODI was unable to contact the owner to verify the cause or relationship to the alleged defect condition.ODI has not identified any crashes related to the alleged defect. Tables 1 and 2 provide a breakdown of complaints and warranty claims related to the alleged defect by engine and model year.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation do

VEHICLE SPEED CONTROL:CABLES
DP06005ClosedDefect Petition

ENGINE STALLING FFV

Opened Dec 4, 2006
Closed Dec 28, 2007

ON OCTOBER 11, 2006, PUBLIC CITIZEN PETITIONED ODI TO INVESTIGATE REPORTS OF ENGINE STALLS CAUSED BY E85 FUEL IN CERTAIN MODEL YEAR (MY) 2003 - 2005 FORD TAURUS FLEX-FUEL VEHICLES (FFV). ODI'S REVIEW OF THE PETITION AND OTHER AVAILABLE DATA FOUND A LOW STALL RATE ATTRIBUTABLE TO E-85 FUELING AND THAT THE MAIN CONCERNS,PROLONGED ENGINE START AND ROUGH IDLE DURING COLD ENGINE STARTUP AT WINTER TEMPERATURES, WERE RESOLVED BY AN ENGINE SOFTWARE UPDATE.TO ENSURE THAT ALL SUBJECT VEHICLES RECEIVE THIS UPDATE, FORD INITIATED A NOTIFICATION CAMPAIGN TO OFFER FREE ENGINE COMPUTER RECALIBRATION.BASED ON THIS INFORMATION, THIS DEFECT PETITION IS DENIED. THIS DENIAL SHOULD NOT BE CONSTRUED AS A FINDING THAT NO SAFETY DEFECT EXISTS.ODI RESERVES THE RIGHT TO RECONSIDER THIS ISSUE IF FUTURE DATA WARRANT.ADDITIONAL DETAILS CAN BE FOUND IN THE FEDERAL REGISTER NOTICE POSTED IN THE DP06-005 PUBLIC FILE.

FUEL SYSTEM, GASOLINE:DELIVERY

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Apr 10, 2020

TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT WHILE BRAKE LIGHTS WERE ACTIVATED, THE CONTACT WAS UNABLE TO SHIFT THE VEHICLE FROM PARK INTO DRIVE. FRED BEANS FORD OF DOYLESTOWN (876 N EASTON RD, DOYLESTOWN, PA 18902), (215) 348-2901) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE STOP LAMP SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 16E026000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE RECALL WAS FOR THE YEAR 2003 VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,800.

NHTSA ID
11320752
Incident
Feb 1, 2020
Mileage
99,800 mi
BrakesElectricalExterior lighting
Filed Aug 14, 2018

WHILE PARKED, TRIED TO PUT CAR IN REVERSE TO BACK OUT OF DRIVEWAY BUT CAR WILL NOT SHIFT OUT OF PARK. ONLY WAY TO GET CAR TO SHIFT OUT OF PARK IS TO APPLY EMERGENCY BRAKES THEN SHIFT CAR INTO NEUTRAL WHILE KEY TURNED TO OFF POSITION. BREAK LIGHTS WILL NOT ILLUMINATE WHEN BRAKE PEDAL APPLIED. I CHECKED ALL THE FUSES AND REPLACED THE BREAK LAMP BULBS TO TROUBLESHOOT ISSUE ACCORDING TO OWNERS MANUAL HOWEVER PROBLEM STILL EXISTS. WHEN RESEARCHING ONLINE I READ ABOUT THE SAME EXACT ISSUES OCCURRING IN SAME MODEL AND MAKE THAT WERE RECALLED. I WENT TO MY NEAREST FORD DEALERSHIP TO INFORM THEM ABOUT THIS ISSUE AND GET SOME ASSISTANCE IN FIXING THE PROBLEM. HOWEVER THEY WOULD NOT HELP IN THE MATTER, AND STATED THAT MY PARTICULAR VIN # AND YEAR MODEL 2004 HAD NO RECALLS. THE RECALL WAS ISSUED FOR FAULTY BREAK LIGHT SWITCHES IN 2003 AND PREVIOUS YEAR MODELS OF MERCURY SABLES. I'VE READ ABOUT NUMEROUS ISSUES OCCURRING WITH OTHER 2004 MERCURY SABLE OWNERS THAT ALSO CANNOT GET HELP WITH THIS MATTER. THIS IS OBVIOUSLY A SAFETY ISSUE AND IT IS MY HOPE THAT THE NHTSA INVESTIGATES TO FIND OUT WHY 2004 MODELS ARE ALSO EXHIBITING SAME RECALL SAFETY ISSUES. THE PROBLEM OBVIOUSLY LIES WITH THE PART (SAME BREAK LIGHT SWITCH) FORD INSTALLED ON THESE VEHICLES AND NOT NECESSARILY THE YEAR THE VEHICLE WAS MADE. IT HAS ALWAYS BEEN MY UNDERSTANDING THAT THE PRIMARY MISSION AND ROLE OF THE NHTSA IS TO HELP KEEP THE PUBLIC SAFE AND INFORMED ABOUT POTENTIAL SAFETY ISSUES. THEREFORE, I HOPE THEY NOT ONLY INVESTIGATE WHY FORD USED THE SAME FAULTY PART ON OTHER YEAR MODEL VEHICLES BUT ALSO ISSUE THE NECESSARY RECALL FOR SAID VEHICLES WITH THOSE PARTS. IF, WHILE TRAVELING WITH MY FAMILY, A CAR SLAMS INTO US BECAUSE NO BREAK LIGHTS WILL ENGAGE, WHOSE FAULT IS THAT? I'VE BROUGHT THIS SAFERY ISSUE CONCERN TO THE ATTENTION OF FORD AND NOW THE NHTSA. FAILURE TO ADDRESS THIS ISSUE PUTS THE PUBLIC IN DANGER!

NHTSA ID
11119888
Incident
Aug 13, 2018
Mileage
172,000 mi
Airbags
Filed Jun 14, 2018

THE AIRBAG WARNING LIGHT HAS STARTED COMING ON INTERMITTENTLY WHILE THE CAR IS RUNNING ON A CITY STREET. I DON'T KNOW WHY BUT IT APPEARS TO BE A CRITICAL SAFETY PROBLEM. THE CAR HAS NEVER BEEN IN AN ACCIDENT AND ONLY HAS 78,000 MILES , VERY LOW FOR A 2004 VEHICLE. FORD MOTOR DEALER SAYS THERE IS NO RECALL OF ANY KIND ON THIS CAR. I AM A RETIRED SENIOR CITIZEN AND THIS IS MY ONLY FORM OF TRANSPORTATION.

NHTSA ID
11101862
Incident
Jun 14, 2018
Mileage
78,000 mi
Driver assistance
Filed Nov 4, 2017

CAR ACCELERATED BY ITSELF TO ABOVE 55 MPH AT LOCAL ROAD, WHEN PUT TO PARKING, THE ENGINE KEPT RUNNING AT MORE THAN 3500 RPM, IT WAS CRAZY, NEARLY KILLED SOME KIDS.

NHTSA ID
11043314
Incident
Nov 4, 2017
Mileage
2 mi
Brakes
Filed Oct 24, 2016

THE BRAKE LIGHT SWITCH FAILED CAUSING INABILITY TO GET SHIFT LEVER OUT OF PARK MODE. BRAKE LIGHTS STAY ON ALL THE TIME OR NOT COME ON AT ALL. THE PROBLEM WAS NOTED AFTER PARKING IN OUR GARAGE AND NOTICING THE BRAKE LIGHTS BEING ON ALL THE TIME. I DISCOVERED THAT TURNING THE IGNITION SWITCH TO FIRST INDENT THAT THE SHIFT LEVER CAN BE PLACED IN THE NEUTRAL MODE SO ENGINE CAN BE STARTED. IN DRIVING THE CAR, THE BRAKE LIGHTS DO NOT WORK. WHEN STOPPING THE CAR AND SHIFTING TO THE PARK MODE, THE SHIFT LEVER CANNOT BE TAKEN OUT OF THE PARK MODE WITHOUT GOING THROUGH THE SEQUENCE DESCRIBED ABOVE. THERE WAS A RECALL TO REPAIR THIS ON THE 2000-2004 SABLES (REFERENCE 04V106000), BUT FORD TELLS ME THE 2004 SABLES ARE NOT UNDER RECALL ALTHOUGH THE 2004 MODELS USE THE SAME DEFECTIVE BRAKE LIGHT SWITCH CAUSING THE EXACT PROBLEMS AS THE 2000-2003 MODELS. *TR

NHTSA ID
10918494
Incident
Oct 18, 2016
Mileage
28,100 mi
BrakesInterior & seats
Filed Jun 16, 2016

I CONTACTED KEN GRODY FORD IN BUENA PARK,CA 2-3 MONTHS AGO TO ASK IF THERE WERE ANY RECALLS ON MY CAR? THE MANAGER I SPOKE WITH TOLD ME "NO!" HE ALSO MAILED ME A COPY OF HIS "OASIS" SEARCH WHICH SHOWED NO RECALLS! HELP! [XXX] PLEASE MAIL ME RECALL ALERTS ON MY CAR! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
10874695
Incident
Apr 1, 2016
Electrical
Filed Mar 21, 2016

TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT THE SECURITY LIGHT RANDOMLY FLASHED AND THE ALARM RANDOMLY SOUNDED WITHIN LESS THAN THAN TWO DAYS OF OWNING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ID
10850737
Incident
Mar 11, 2016
Driver assistanceEngine
Filed Jan 15, 2016

TL* THE CONTACT OWNS A 2004 MERCURY SABLE. WHILE DRIVING AT HIGH SPEEDS, THE RPMS INCREASED WITHOUT WARNING. THE VEHICLE SURGED FORWARD AND EXHIBITED RAPID ACCELERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

NHTSA ID
10820421
Incident
Jun 9, 2015
Mileage
135,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSB 20-2233

STRUCTURE

This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.

TSB 19-2026

STRUCTURE

Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition

TSB 19-2026

EQUIPMENT; STRUCTURE

Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition

0607

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

EXTENDED WARRANTY COVERAGE FOR VEHICLES WITH HARD START WHEN OPERATING ON E85 FUEL, POWERTRAIN CONTROL MODULE (PCM) CALIBRATION. WARRANTY EXTENDED FOR 10 YEARS OR 100,000 MILES WHICH EVER COMES FIRST. SAMPLE CONSUMER LETTER ATTACHED. *KB

04208

ENGINE AND ENGINE COOLING:ENGINE

CAMSHAFT TICK NOISE - 3.0L 4V ENGINE ONLY. *TT

052218

ENGINE AND ENGINE COOLING

SPARK KNOCK, HESITATION ABOVE 3000 RPM, LOSS OF POWER, MISFIRE, AND POSSIBLE ENGINE DAMAGE DUE TO DETONATION AND PRE-IGNITION - 3.0L-2V VULCAN GAS/FFV. *TT

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mercury Sable by model year
YearComplaintsRecallsInvestigationsIssue Index
2009200036.1
2008611151.3
2006100
2005831243.2
2004Viewing522249.3
20032014456.7
20024404461.7
20014309864.1
20004647963.2
19992585259.5
19981902053.3
19972283050.3
19963045053.4
19953506460.0
19943875459.2
199367381160.0
199236451159.7
199122151163.3
199016671167.2
198923881673.1
198812662069.0
19877692266.6
19864692067.1
1985001
1984100
1982000
1981000

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.