RoadVitals

2017 Newmar Bay Star

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Sep 8, 2017
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Dec 26, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2017 Newmar Bay Star, most frequently naming the engine and fuel system categories. 3 safety recalls have been issued covering this model year; and 6 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine150.0%
  • Fuel system150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V843000

SERVICE BRAKES, HYDRAULIC

Dec 26, 2017
30 units potentially affected
The defect: Newmar Corporation (Newmar) is recalling certain 2017 Bay Star, Bay Star Sport, and Canyon Star vehicles, built on Ford chassis and equipped with Antilock Brake Systems (ABS). The brake Hydraulic Electronic Control Units (HECU) on these vehicles may be missing valve block ball plugs, potentially causing a brake fluid leak or air ingestion during electronic brake distribution and/or ABS activation.
The risk: A brake fluid leak or air ingestion can lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
The remedy: Newmar will notify owners, and Ford or Lincoln dealers will inspect the HECU for missing valve block ball plugs, replacing the unit as necessary, free of charge. The recall began on January 24, 2018. Owners may contact Ford customer service at 1-866-436-7332 or Newmar customer service at 1-800-731-8300. Newmar's number for this recall is 17V-768.
Newmar CorporationManufacturer number 17V-768View on NHTSA.gov
17V830000

ELECTRICAL SYSTEM:WIRING

Dec 19, 2017
2,915 units potentially affected
The defect: Newmar Corporation (Newmar) is recalling certain model year 2016-2018 Bay Star, Bay Star Sport, Canyon Star, Dutch Star, Essex, King Aire, London Aire, Mountain Aire, New Aire, Ventana and Ventana LE motorhomes. These vehicles may have a loose power connection at the Automatic Transfer Switch (ATS), possibly resulting in a build up of heat.
The risk: The build up of heat in the wiring from the loose power connection can increase the risk of a fire.
The remedy: Newmar will notify owners, and dealers will inspect the electrical connection at the ATS, tightening it as necessary, free of charge. The recall began on February 5, 2018. Owners may contact Newmar customer service at 1-800-731-8300.
Newmar CorporationView on NHTSA.gov
17V809000

EQUIPMENT

Dec 15, 2017
34,699 units potentially affected
The defect: Newmar Corporation (Newmar) is recalling various 1995-2018 motorhomes. A list of the affected vehicles available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V809-2309.pdf. These motorhomes are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Newmar will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on February 7, 2018. Owners may contact Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information or owners may contact Newmar customer service at 1-574-773-7791. Newmar's number for this recall is 17E-062.
Newmar CorporationManufacturer number 17E-062View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

EngineFuel system
Filed Sep 8, 2017

THE VEHICLE HAS AN INTERMITTENT PROBLEM WITH A SEVERE STAGGER ON TAKE OFF FROM A DEAD STOP. THE PROBLEM OCCURS FAIRLY INFREQUENTLY, BUT WHEN IT DOES OCCUR IT CAN PREVENT THE VEHICLE FROM ACCELERATING FOR UP TO A BLOCK IN DISTANCE. DURING THIS TIME THE VEHICLE ACTS AS THOUGH IT IS GOING TO DIE AND WILL ONLY TRAVEL 2 - 5 MILES PER HOUR. EVENTUALLY, IT WILL RESUME ACCELERATION AND DRIVE NORMALLY. HOWEVER, IT IS A SEVERE DANGER TO THE VEHICLE'S OCCUPANTS SINCE THIS CAN OCCUR WHEN PULLING OUT TO TURN RIGHT OR LEFT OR EVEN GO THROUGH AN INTERSECTION ON A GREEN LIGHT, WHICH MIGHT TURN RED BY THE TIME THE VEHICLE DECIDES TO ACCELERATE NORMALLY. I HAVE TAKEN IT TO THE FORD DEALER IN DALLAS, OREGON, TWICE TO HAVE IT REPAIRED. THEY HAVE RUN DIAGNOSTICS ON THE FLIGHT RECORDER AND HAVE BEEN UNABLE TO DETECT THE PROBLEM. SINCE IT IS AN INTERMITTENT PROBLEM THIS IS NOT BEYOND THE SCOPE OF REASON. I HAVE TALKED WITH A NUMBER OF MECHANICS OUTSIDE OF THE FORD ORGANIZATION, AND MOST OF THEM HAVE STATED THAT THEY BELIEVE THE PROBLEM TO BE THE THROTTLE POSITIONING SENSOR. I HAVE SUGGESTIVE THIS TO FORD AND ITS DEALERSHIP, BUT THEY STATE THAT THEY CANNOT REPLACE THE SENSOR WITHOUT FIRST HAVING THE FLIGHT RECORDER DETECT THE EXACT PROBLEM. I HAVE OFFERED TO PAY THE DEALERSHIP FOR THE PART AND LABOR, EVEN THOUGH I AM STILL IN WARRANTY, BUT THEY REFUSE TO REPLACE IT. IN THE MEANTIME MY WIFE AND I ARE EXPOSED TO AN EXTREME RISK WHILE OPERATING OUR NEW MOTORHOME. THE DEALERSHIP WANTS US TO DRIVE THE 150 MILES FROM OUR HOME AND LEAVE THE VEHICLE WITH THEM TO TEST IT AT THEIR CONVENIENCE WHILE THEIR MECHANICS HAVE A LULL IN THEIR DAILY SCHEDULE. TO DO THIS WITHOUT A SCHEDULED TIME WITH AN INTERMITTENT PROBLEMS COULD TAKE MONTHS. I HAVE ASKED FORD TO SUPPLY US WITH THE LOAN OF A FORD FLIGHT RECORDER TO USE UNTIL THE PROBLEM CAN BE DETECTED, BUT THEY HAVE REFUSED TO DO SO.

NHTSA ID
11022244
Incident
Aug 11, 2017
Mileage
3,779 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSB 600

EQUIPMENT; LATCHES/LOCKS/LINKAGES

Newmar has decided to add straps to coaches equipped with a front overhead bunk to prevent the possibility of the bunk lowering if the latches were not securely or properly latched and/or unintentional latch release.

TSB472Amended

EQUIPMENT:MECHANICAL

Check for proper torque of all mounting bolts on all electric slideout motors. If any bolt is under- torqued, remove the bolt, and add blue LOCTITE® thread sealant to the bolt threads. If there is no washer on the nut side of the bolt, add a flat washer. Reinstall and torque all 5/16" bolts to 19 ft. lbs. and all 3/8" bolts to 33 ft. lbs.

TSB466Amended

EQUIPMENT:MECHANICAL

Check for proper torque of all mounting bolts on all electric slideout motors. If any bolt is under- torqued, remove the bolt, and add blue LOCTITE® thread sealant to the bolt threads. If there is no washer on the nut side of the bolt, add a flat washer. Reinstall and torque all 5/16” bolts to 19 ft. lbs. and all 3/8” bolts to 33 ft. lbs.

PIB 527

ELECTRICAL SYSTEM; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:ELECTRICAL

If a customer complains about their satellite, this product improvement bulletin may be helpful. This will only apply to coaches equipped with an HDMI/ CAT6 splitter AND the customer has installed a Geni-type satellite receiver. In this scenario, the customer may have issues trying to select satellite stations that toggle between high definition (HD) and standard definition.

RSB 506

ELECTRICAL SYSTEM

Newmar Corporation has decided that a defect relating to motor vehicle safety exists in specific motorhomes. Issue: On certain motorhomes, there may be a loose electrical connection to the automatic transfer switch (ATS) that was not properly tightened. If the power connection is loose, it may result in a buildup of heat at the connection, which may increase the risk of fire causing injury and/or damage to property.

RSB 507

SERVICE BRAKES, AIR:ANTILOCK; SERVICE BRAKES, HYDRAULIC:FLUID

In response to notification from Ford, Newmar Corporation has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on Ford chassis. On certain motorhomes, the anti-lock brake system hydraulic electronic control unit (HECU) may have missing valve block ball plugs. Issue: This could cause fluid leaks or air ingress during braking, potentially increasing brake pedal travel and/or stopping distances. This could increase the risk of a crash causing injury and/or damage to property.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Newmar Bay Star by model year
YearComplaintsRecallsInvestigationsIssue Index
2026010—
2025010—
2024010—
2023340—
2022460—
20211060—
2020350—
2019260—
2018170—
2017Viewing130—
2016140—
2015010—
2014040—
2013040—
2012230—
2011040—
2010030—
2009040—
2008150—
2007140—
2006000—
2005000—
2004000—
2003000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.