RoadVitals

2004 Newmar Mountain Aire

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
7
Latest May 3, 2017
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
11
Latest Dec 15, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 7 NHTSA owner-reported complaints for the 2004 Newmar Mountain Aire, most frequently naming the brakes category. 11 safety recalls have been issued covering this model year; and 7 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes6100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

11 campaigns cover this model year

View all 11

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V809000

EQUIPMENT

Dec 15, 2017
34,699 units potentially affected
The defect: Newmar Corporation (Newmar) is recalling various 1995-2018 motorhomes. A list of the affected vehicles available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V809-2309.pdf. These motorhomes are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Newmar will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on February 7, 2018. Owners may contact Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information or owners may contact Newmar customer service at 1-574-773-7791. Newmar's number for this recall is 17E-062.
Newmar CorporationManufacturer number 17E-062View on NHTSA.gov
15V829000

STEERING

Dec 9, 2015
1,920 units potentially affected
The defect: Newmar Corporation (Newmar) is recalling certain model year 1997-2005 Dutch Star and Mountain Aire, 1998-1999 London Aire, 2004 Essex and 1997-1998 Kountry Aire motorhomes. The affected vehicles have a steering gear mounting bracket that may crack, causing a loss of steering ability.
The risk: A loss of steering increases the risk of a crash.
The remedy: Newmar will notify owners, and Spartan dealers will replace the steering gear mounting brackets, free of charge. The recall began on January 4, 2016. Owners may contact Newmar customer service at 1-800-731-8300 or Spartan customer service at 1-800-543-4277. Newmar's number for this recall is 15V 633.
Newmar CorporationManufacturer number 15V 633View on NHTSA.gov
10V434000

EQUIPMENT

Sep 22, 2010
435 units potentially affected
The defect: NEWMAR IS RECALLING CERTAIN RECREATIONAL TRAILERS EQUIPPED WITH DIMPLEX ELECTRAFLAME, SYMPHONY, OR OPTIFLAME BRANDED ELECTRIC FIREPLACES, STOVES, AND FIREPLACE INSERTS. THE PLUG IN REMOTE CONTROL RECEIVER FOR THE FIREPLACE CAN OVERHEAT.
The risk: AN OVERHEATED RECEIVER COULD CAUSE A FIRE.
The remedy: NEWMAR IS WORKING WITH DIMPLEX AND DIMPLEX WILL PROVIDE OWNERS A FREE REPLACEMENT PLUG-IN REMOTE CONTROL KIT. THE SAFETY RECALL BEGAN ON APRIL 6, 2011. OWNERS MAY CONTACT DIMPLEX NORTH AMERICA CUSTOMER SERVICE AT 1-888-346-7539.
NEWMAR CORPORATIONView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed May 3, 2017

IN THE SPRING OF 2016, WE HAD TAKEN A TRIP FROM HOME TO LAKE WRIGHT-PATMAN ABOUT 80 MILES AWAY. UPON ARRIVING AT OUR CAMPING SPACE, WE NOTICED THE TOP OF THE WINDSHIELDS WERE BULGING OUT FROM THE ROOF. WE COVERED THE ROOF AND TOP OF THE WINDSHIELDS WITH A TARP TO PREVENT RAIN FROM COMING INTO THE BUS. WE CONTACTED NEWMAR'S CUSTOMER SUPPORT VIA EMAIL AND TELEPHONE TO DETERMINE WHAT COULD BE DONE TO REPAIR THE WINDSHIELDS. WE CONTACTED PACE GLASS IN TEXARKANA, TX TO MAKE THE REPAIRS USING SCHEMATICS PROVIDED TO US BY NEWMAR. IN REMOVING THE WINDSHIELDS TO REPAIR THE RUBBER GASKET AT THE ROOF, ONE WINDSHIELD WAS BROKEN. BOTH THE REPLACEMENT WINDSHIELD AND RUBBER GASKET WERE PURCHASED FROM NEWMAR. WE DROVE HOME WITHOUT ANY FURTHER PROBLEMS. ON APRIL 15, 2017 WE MADE THE SAME TRIP TO LAKE WRIGHT-PATMAN AND RETURNED ON APRIL 30, 2017. WE STOPPED IN NORTH SHREVEPORT ON THE WAY HOME TO GET SOME DINNER AND DISCOVERED THE WINDSHIELDS WERE BOTH BULGING OUT AGAIN AS BEFORE. THE BUS HAD ONLY BEEN DRIVEN ABOUT 200 MILES SINCE THE WINDSHIELDS HAD BEEN REPLACED AND REPAIRED. THE BUS IS STORED IN A GARAGE OUT OF THE WEATHER WHEN NOT IN USE. SERIOUS DAMAGE AND INJURY TO US OR OTHERS MAY HAVE RESULTED IF THE WINDSHIELDS HAD FALLEN ALL OF THE WAY OUT WHIR THE BUS WAS IN MOTION.

NHTSA ID
10983412
Incident
Apr 30, 2017
Mileage
17,969 mi
Brakes
Filed Sep 22, 2010

TL* THE CONTACT OWNS A 2004 NEWMAR MOUNTAIN AIRE ON A W22 WORKHORSE CHASSIS. THE CONTACT STATED WHILE DRIVING 60 MPH THE ABS LIGHT CAME ON AND THE BRAKES BEGAN TO MALFUNCTION CAUSING THE VEHICLE TO HAVE SHORTER STOPPING DISTANCE. THE CONTACT CALLED THE MANUFACTURER REGARDING THE BRAKES AND THEY INFORMED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE DEALER REPLACED THE BRAKES, CALIPERS, AND ROTORS UNDER THE SERVICE BRAKES, HYDRAULIC RECALL ( 09V217000). AFTER THE DEALER REPAIRED THE VEHICLE THE ABS LIGHT CAME ON. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER TO HAVE THE VEHICLE DIAGNOSE. THE DEALER INFORM THE CONTACT THE ABS SENSOR MALFUNCTIONED AND NEEDS TO BE REPLACED. THE DEALER REPLACED THE ABS SENSORS BUT WAS UNAWARE THAT THE REPAIR WAS NOT APART OF THE RECALL. THE CONTACT STATED THE ABS SENSOR SHOULD BE APART OF THE SERVICE BRAKES, HYDRAULIC RECALL SINCE THE ABS SENSOR IS APART OF THE BRAKING SYSTEM. THE FAILURE MILEAGE WAS 20,242.

NHTSA ID
10356947
Incident
Aug 8, 2010
Mileage
20,242 mi
Brakes
Filed Mar 31, 2010

TL* THE CONTACT OWNS A 2004 NEWMAR MOUNTAIN AIRE RV. THE CONTACT HAD TAKEN THE VEHICLE TO AN AUTHORIZED DEALER FOR A ROUTINE MAINTENANCE. THE TECHNICIAN OBSERVED DURING THE INSPECTION THAT ALL FOUR ROTORS EXHIBITED CRACKS. THE ROTORS WERE REPLACED. THE BRAKES LOCKED UP CAUSING THE VEHICLE TO SMOKE WHICH REMAINED STATIONARY SO THAT IT COULD COOL DOWN. THE FAILURE OCCURRED SIX MONTHS AFTER THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND RECOMMENDED THAT FORCE BE APPLIED TO THE BRAKES WITH A SCREWDRIVER. ADDITIONALLY, PHOTOGRAPHS OF THE DEFECTIVE ROTORS WERE SENT TO THE MANUFACTURER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON A SECOND OCCASION. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE, AND THE EXCESSIVELY HEATED FRONT BRAKES WERE REPLACED. THE MANUFACTURER REIMBURSED THE CONTACT FOR THE SECOND REPAIR. THE FAILURE MILEAGE WAS 20,000. THE CURRENT MILEAGE WAS 43,000.

NHTSA ID
10322999
Incident
Jun 6, 2007
Mileage
20,000 mi
Brakes
Filed Mar 11, 2009

TL*THE CONTACT OWNS A 2004 NEWMAR MOUNTAIN AIRE RV. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR ROUTINE INSPECTION AND WAS INFORMED THAT THE BRAKE ROTORS, CALIPERS, AND HUBS FAILED ABNORMALLY AND NEEDED TO BE REPLACED. A REPRESENTATIVE STATED THAT THE VEHICLE'S PRODUCTION YEAR WAS EXCLUDED FROM THE RECALL; THEREFORE, THEY WOULD NOT ASSUME ANY RESPONSIBILITY. AS OF MARCH 11, 2009, THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 29862. UPDATED 3/25/09 *CN ALL 4 ROTORS HAD HEAT CRACKS AND THE FRONT CLEAR HUB INDICATORS WERE WHITE CAUSED BY HEAT. THE BRAKES WERE NOT RELEASING AS DESIGNED. UPDATED 03/26/09. *JB

NHTSA ID
10261509
Incident
Oct 15, 2008
Mileage
29,862 mi
Brakes
Filed Apr 27, 2008

MOTORHOME IN FOR FRONT END ALIGNMENT AT 39K MILES AND FOUND ALL FOUR OF MY BRAKE ROTOR HAD SEVERE CRACKS, SOME COMPLETELY THROUGH THE ROTOR. ALL BRAKE COMPONENTS ON ALL WHEELS REQUIRED REPLACEMENT, ROTORS, CALIPERS, PADS ETC. *TR

NHTSA ID
10225809
Incident
Apr 24, 2008
Mileage
39,360 mi
Brakes
Filed Apr 21, 2008

FAILURE OF WORKHORSE CUSTOM CHASSIS HYDRO MAX (REDUNDANT BRAKE SYSTEM) DUE TO BLOWN BRAKE LIGHT FUSE. THE POWER ASSIST FOR THE BRAKING SYSTEM IS RUN OFF THE POWER STEERING PUMP AND SHOULD YOU LOSE THE SERPENTINE BELT OR THE ENGINE SHUTS DOWN THERE IS A REDUNDANT ELECTRIC MOTOR TO PROVIDE POWER ASSIST TOT THE BRAKES. BUT, SHOULD YOU LOSE BOTH YOU HAVE NO BRAKES PER SI ON A 26,000 MOTOR HOME. *TR

NHTSA ID
10225288
Incident
Mar 23, 2008
Mileage
25,124 mi
Brakes
Filed Aug 15, 2007

TL*THE CONTACT OWNS A 2004 NEWMAR MOUNTAIN AIRE, MODEL NUMBER 3778. WHEN THE CONTACT TOOK HER VEHICLE IN FOR SCHEDULED MAINTENANCE, THE DEALER STATED THAT ALL FOUR ROTORS WERE CRACKED ON THE OUTSIDE. THE DEALER STATED THAT THE FAILURES WERE CAUSED BY HEAT. THE TECHNICIAN STATED THAT THEY HAVE NEVER SEEN ROTOR FAILURE OF THIS MAGNITUDE AND COULD BE DUE TO A MANUFACTURER DESIGN FLAW. THE MANUFACTURER STATED THAT THE FAILURE COULD HAVE BEEN CAUSED FROM HER HUSBAND'S DRIVING. THE CONTACT STATED THAT WAS IMPOSSIBLE BECAUSE THERE WOULD HAVE BEEN MORE DAMAGE TO THE COMPONENTS. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE WAS 32,600 AND FAILURE MILEAGE WAS 31,703. THE CONSUMER PROVIDED PHOTOS OF THE DEFECT. UPDATED 09/18/07 *TR

NHTSA ID
10199647
Incident
Jun 6, 2007
Mileage
31,703 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIB 494

EQUIPMENT

If the coach's HWH leveling system has intermittent issues when operating, check for corrosion or loose mounting bolts. Torque the mounting bolts (if needed) to 30 ft. pounds. A ground cable may also be installed to improve the overall grounding of the HWH pump assembly.

TSB 439

STEERING

NEWMAR CORPORATION HAS DECIDED THAT A DEFECT RELATING TO MOTOR VEHICLE SAFETY EXISTS IN SPECIFIC MOTOR HOMES BUILT ON SPARTAN CHASSIS. THIS RECALL IS THE RESULT OF INFORMATION PROVIDED TO NEWMAR BY SPARTAN MOTORS. NHTSA # 15V 829 TC # 2015-587 THE STEERING GEAR MOUNTING BRACKET MAY CRACK AND BREAK, RESULTING IN A LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY.

TSB-396

SUSPENSION

NEWMAR CORP.: ON SOME MANUFACTURED CHASSIS, THE RATIO VALVE CONTROL PORT DIAPHRAGMS, AIR IS ESCAPING AND THERE MAY EXIST A POTENTIAL DEFECT. MODELS 2004-2012 KING AIRE, MOUNTAIN AIRE, ESSEX. *PE

TSB-372

SEAT BELTS

NEWMAR CORP.: FAILED AMSAFE SEAT BELTS BEING RETURNED TO NEWMAR FOR WARRANTY COVERAGE. PLEASE NOTE THAT WHEN CHANGING OUT WARRANTY AMSAFE SEAT BELTS, BOTH HARNESS STRAP WITH CLIP AND BUCKLE PORTION WILL NEED TO BE RETURNED. ALL MOTORIZED MODELS AND ALL MODEL YEARS ARE INCLUDED. *PE

344

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

NEWMAR CORPORATION: ALL MOTORIZED EQUIPPED WITH NORCOLD REFER. CHANGE COOLING UNIT HEATING ELEMENT VENDORS; THERE IS A NEW STYLE ELECTRIC HEATING ELEMENT THAT MUST BE USED IN CERTAIN NEW COOLING UNITS. *PE

343

EQUIPMENT; EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

NEWMAR CORPORATION: ALL MOTORIZED RV. A THERMAL LIMIT SWITCH IS ADDED TO CERTAIN 1200 LR, 1200 LRIM, AND 1201 LRIM REFRIGERATORS TO PREVENT POSSIBLE EXCESS OR OVERHEATING CONDITIONS IN THE HEATER AREA OF THE COOLING UNIT TO EXCEED A CERTAIN LEVEL. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Newmar Mountain Aire by model year
YearComplaintsRecallsInvestigationsIssue Index
2027000—
2026000—
2025000—
2024000—
2023020—
2022250—
2021060—
2020070—
20194150—
20181160—
20170110—
2016080—
2015160—
2014190—
2013050—
2012050—
2011050—
2010020—
2009020—
2008140—
2007160—
2006030—
2005490—
2004Viewing7110—
200310130—
20028110—
2001570—
2000770—
1999140—
1998240—
1997040—
1996220—
1995320—
1994010—
1991111—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.