RoadVitals

2015 Nissan NV

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
6
Latest Jul 24, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Mar 30, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 6 NHTSA owner-reported complaints for the 2015 Nissan NV, most frequently naming the brakes, airbags and fuel system categories. 1 safety recall has been issued covering this model year; and 95 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes240.0%
  • Airbags120.0%
  • Fuel system120.0%
  • Steering120.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V188000

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Mar 30, 2020
216,678 units potentially affected
The defect: Nissan North America, Inc. (Nissan) is recalling certain 2012-2017 NV Cargo and NV Passenger Van, 2013-2015 Titan and Armada and 2011-2012 Infiniti QX56 vehicles. Due to a manufacturing issue, the air bag inflator may not function properly or may rupture during deployment.
The risk: An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy: Nissan will notify owners, and dealers will replace the front driver air bag inflators, free of charge. The recall began May 7, 2020. Owners may contact Nissan customer service at 1-800-867-7669 or Infiniti customer service at 1-800-662-6200.
Nissan North America, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Steering
Filed Jul 24, 2020

TL* THE CONTACT OWNS A 2015 NISSAN NV. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO WESTON NISSAN LOCATED AT 3650 WESTON RD, DAVIE, FL 33331 WHO PERFORMED AN ALIGNMENT BUT THE FAILURE PERSISTED. THE TIRES WERE ALSO REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND NO SERVICE WAS PERFORMED. THE FAILURE RECURRED AND PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

NHTSA ID
11341315
Incident
Jul 1, 2017
Mileage
140,000 mi
Brakes
Filed Mar 9, 2019

THIS IS THE SECOND TIME THE BRAKES HAVE MALFUNCTIONED BUT THIS TIME WE WERE ABLE TO GET DASHCAM FOOTAGE. BRAKE PEDAL MAINTAINED PRESSURE LIKE NORMAL BUT DID NOT SLOW THE VEHICLE AT FIRST. IT FELT LIKE BRAKING ON ICE. PUMPING BRAKES EVENTUALLY BROUGHT THE BRAKES BACK ONLINE. THE FIRST TIME THIS HAPPENED, WE NEARLY HIT THE CAR IN FRONT OF US BECAUSE WE HAD TO BRAKE QUICKLY (ORIGINAL COMPLAINT STATED PEDAL WENT TO THE FLOOR -- I THINK THIS WAS IN ERROR DUE TO EXCITEMENT OF THE MOMENT). THIS BRAKE MALFUNCTION HAS HAPPENED TWICE IN THE PAST 2 MONTHS. DEALER CAN'T DUPLICATE AND SO FAR NISSAN CONSUMER AFFAIRS SAYS THEIR PROCESS DOESN'T ALLOW THEM TO DO ANYTHING UNLESS THE DEALERSHIP CAN DUPLICATE THE PROBLEM. THEY SUGGESTED WE TAKE THE VAN BACK IF THIS HAPPENS AGAIN -- THIS SEEMS RATHER FLIPPANT FOR SUCH A SAFETY CONCERN. VIDEO --> HTTPS://YOUTU.BE/JL9UPRMESLI

NHTSA ID
11185511
Incident
Feb 22, 2019
Mileage
50,000 mi
Brakes
Filed Dec 22, 2018

WHILE DRIVING IN TRAFFIC ON A DRY, STRAIGHT ROAD AT ABOUT 35MPH, TRAFFIC STARTED TO SLOW FOR A RED LIGHT. THE BRAKE PEDAL WENT TO THE FLOOR WITH NO RESISTANCE AND HAD NO EFFECT ON VEHICLE SPEED. FRANTICALLY PUMPING THE BRAKE PEDAL GRADUALLY INCREASED BRAKE PEDAL RESISTANCE. AFTER GAINING BRAKE PEDAL RESISTANCE, THE VEHICLE CAME TO A SCREECHING HALT, ACTIVATING ABS AND NARROWLY AVERTING AN ACCIDENT. THIS HAS ONLY OCCURRED ONCE, ON 19 DEC 2018 AND, TO DATE, HAS NOT REOCCURRED. WE TOOK THE VEHICLE TO THE DEALERSHIP AND THEY WERE NOT ABLE TO REPRODUCE THE PROBLEM AND SENT US AWAY WITH "NO PROBLEM FOUND AT THIS TIME". ANECDOTALLY, THE DEALERSHIP DID MENTION ANOTHER FAMILY THAT REPORTED THE SAME PROBLEM AND THEY DECLARED IT A FLUKE BECAUSE IT HAS NOT REOCCURRED. THE PROBLEM HERE IS THAT IF IT DOES REOCCUR, IT'S QUITE POSSIBLE NEITHER MYSELF NOR MY FAMILY WILL BE AROUND TO REPORT IT. CONTINUING TO DRIVE WITH A STRATEGY OF HOPE THAT THIS DOES NOT REOCCUR SEEMS A POOR STRATEGY CONSIDERING THE RISK TO MY FAMILY AND OTHERS ON THE ROAD. AT LEAST THIS IS A DOCUMENTED DATA POINT IF ANYONE ELSE HAS EXPERIENCED THIS.

NHTSA ID
11163102
Incident
Dec 19, 2018
Mileage
49,000 mi
Airbags
Filed Dec 12, 2018

AIRBAG LIGHT HAS COME ON AND HAS BEEN BLINKING EVER SINCE. VEHICLE HAS 41,334 MILES.

NHTSA ID
11160927
Incident
Dec 1, 2018
Mileage
41,334 mi
Fuel system
Filed Sep 25, 2017

FUEL INTAKE PORT IS TOO NARROW AND MANY GAS NOZZLES WILL NOT FIT IN IT PROPERLY. THE RESULT IS FUEL SPLASHING OUT WHEN FUELING. THIS HAS ALWAYS BEEN A PROBLEM.

NHTSA ID
11025424
Incident
Sep 17, 2017
Mileage
46,000 mi
Filed Oct 20, 2015

OUR NISSAN NV PASSENGER VAN (SL MODEL) BEEPS RANDOMLY WHEN RUNNING UNDER 10 MPH OR AT A STOPLIGHT. THE THREAD AND VIDEO BELOW SHOW THE ISSUE PLAINLY. HTTP://NISSANNVFORUM.COM/TOPIC/330-BEEP-AFTER-STOPPING-AT-A-STOPLIGHT/?HL=SONAR HTTPS://WWW.YOUTUBE.COM/WATCH?V=E_ZSRCRYVWI THIS IS A SAFETY ISSUE BECAUSE THE CAR BEEPS RANDOMLY AND IT DISTRACTS THE DRIVER AND MAKES THE PURPOSE OF THE SONAR SYSTEM (SAFETY) NON FUNCTIONAL BECAUSE YOU NEVER KNOW WHEN THERE IS ACTUALLY AN ISSUE. WE HAVE TRIED TO RESOLVE THIS PROBLEM WITH NISSAN USA SINCE MAY BUT HAVE NOT RECEIVED ANY RESOLUTION OR DATES WHEN THE ISSUE MAY BE FIXED.

NHTSA ID
10783659
Incident
May 1, 2015
Mileage
500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

NTB09-131C

STRUCTURE:BODY

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

NTB09-131C

STRUCTURE:BODY

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

NTB10-066C

ELECTRICAL SYSTEM

CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

NTB13-107G

ELECTRICAL SYSTEM

VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

NTB13-027D

ELECTRICAL SYSTEM

CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

NTB17-019H

VISIBILITY/WIPER

WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Nissan NV by model year
YearComplaintsRecallsInvestigationsIssue Index
2021300—
2020100—
2019610—
2018111048.0
2017020—
2016171036.9
2015Viewing610—
2014102045.0
2013930—
2012740—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.