RoadVitals

2014 Nissan NV

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
10
Latest Jan 25, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Mar 30, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
1 injuries, 0 deaths reported

Overview

Our database contains 10 NHTSA owner-reported complaints for the 2014 Nissan NV, most frequently naming the body & structure, brakes and airbags categories. 2 safety recalls have been issued covering this model year; and 87 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure225.0%
  • Brakes112.5%
  • Airbags112.5%
  • Engine112.5%
  • Powertrain (other)112.5%
  • Steering112.5%
  • Driver assistance112.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V188000

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Mar 30, 2020
216,678 units potentially affected
The defect: Nissan North America, Inc. (Nissan) is recalling certain 2012-2017 NV Cargo and NV Passenger Van, 2013-2015 Titan and Armada and 2011-2012 Infiniti QX56 vehicles. Due to a manufacturing issue, the air bag inflator may not function properly or may rupture during deployment.
The risk: An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.
The remedy: Nissan will notify owners, and dealers will replace the front driver air bag inflators, free of charge. The recall began May 7, 2020. Owners may contact Nissan customer service at 1-800-867-7669 or Infiniti customer service at 1-800-662-6200.
Nissan North America, Inc.View on NHTSA.gov
14V419000

SEAT BELTS:REAR/OTHER

Jul 10, 2014
594 units potentially affected
The defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2014 NV passenger vans manufactured March 14, 2014 to May 15, 2014, equipped with seat belt retractors from Faurecia Automotive Systems. The seat belt retractor bolts on the 2nd, 3rd, and 4th row removable seats may not be torqued to proper specification, or may be missing, on the affected vehicles. This can cause the seat belt anchor to not be secured properly.
The risk: If the seat belt retractor bolts are not torqued to specification, or are missing, it may cause the seat belt anchor to not be secured properly. If this occurs, the belt may not properly restrain the seat occupant in the event of a crash increasing the risk of injury.
The remedy: Nissan will notify owners, and dealers will inspect the seat belt retractor bolt for the proper torque, and tighten if necessary, free of charge. The recall began in September 2014. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 10
Filed Jan 25, 2021

REAR AIR CONDITIONER WILL NOT COOL, EVEN WITH WARRANTY WORK, NISSAN NEVER FIXED IT. THIS IS A PERVASIVE PROBLEM WITH MOST VANS OF THIS MODEL.

NHTSA ID
11389860
Incident
Jan 2, 2018
Mileage
76,000 mi
Filed Jun 3, 2020

THE REAR AC BLOWER MOTOR DIED FOR THE SECOND TIME IN LESS THAN A YEAR. THIS PASSENGER VEHICLE IS THE ONLY MODE OF TRANSPORTATION FOR MY FAMILY WITH 7 SMALL CHILDREN RANGING IN AGE FROM 10 MONTHS TO 11 YEARS OLD. YESTERDAY AND TODAY, THE TEMPERATURE IN THE REAR OF THE VEHICLE HAS REACHED 104 DEGREES INSIDE (86 DEGREES OUTSIDE) WHILE THE AC IS RUNNING ON ITS HIGHEST SETTING IN THE FRONT OF THE VEHICLE. THIS IS A KNOWN ISSUE WITH NISSAN. THEIR AUTO TECH SAID EVERYONE WHO PURCHASES THIS VEHICLE COMES BACK WITHIN A COUPLE OF YEARS TO HAVE THIS PART REPLACED. THEIR CUSTOMER SERVICE ASSOCIATE RECOMMENDED THAT I CONTACT YOU TO FILE A COMPLAINT BECAUSE THEY WILL NOT ISSUE A RECALL UNLESS THEY ARE DIRECTED TO DO SO BY YOU. PLEASE HELP FAMILIES LIKE MINE. HOT VEHICLES ARE EXTREMELY DANGEROUS FOR CHILDREN. PLEASE DO NOT LET SOMEONE LOSE A CHILD BECAUSE OF A FAULTY PART THAT NISSAN AND THE NHTSA KNOWS ABOUT BUT REFUSES TO RECALL. *TR

NHTSA ID
11327129
Incident
Jun 2, 2020
Mileage
84,000 mi
Filed Oct 1, 2019

LITTLE TO NO AIR COMING OUT OF THE REAR AIR VENTS.

NHTSA ID
11265316
Incident
Jun 1, 2018
Mileage
40,000 mi
Filed Jul 30, 2018

THE AIR CONDITIONING FOR THIS PASSENGER VAN IS NOT SUFFICIENT TO KEEP REAR PASSENGERS AT A SAFE TEMPERATURE. THERE IS AN OPEN CASE WITH NISSAN, BUT NO REPAIR HAS BEEN FOUND AT THIS TIME. THESE VEHICLES ARE NOT SAFE FOR TRANSPORT PASSENGERS, ESPECIALLY CHILDREN. SEE ATTACHED IMAGE OF FRONT (INDOOR) AND REAR (OUTDOOR) SEAT TEMPERATURES AFTER OPERATING THE A/C SYSTEM FOR 20-30 MINUTES ON HIGH.

NHTSA ID
11114639
Incident
Jul 24, 2018
Mileage
80,000 mi
AirbagsBody & structureBrakes
Filed Feb 7, 2018
Crash reported1 injury reported

TRAVELING AT HIGHWAY SPEED, TRAFFIC SLOWED. AS TRAFFIC WAS SLOWING AND I WAS BRAKING TRAFFIC CAME TO A SUDDEN STOP. I WAS MAINTAINING MY NORMAL FOLLOWING DISTANCE, YET THE VEHICLE SEEMED TO TAKE A LONGER DISTANCE THAN NORMAL TO STOP. I IMPACTED THE VEHICLE IN FRONT OF ME HARD ENOUGH TO BEND THE FRAME, YET THE AIR BAG DID NOT DEPLOY.

NHTSA ID
11071653
Incident
Jan 13, 2018
Mileage
37,900 mi
Steering
Filed Mar 26, 2017

VEHICLE PURCHASED 08/31/2015. WITHIN 1 MONTH OF PURCHASE, ON A BUSINESS TRIP, POWER STEERING STARTED TO MAKE NOISE DURING TURNS. I FOUND THE STEERING FLUID RESERVOIR LOW AND A LEAK UNDER THE VEHICLE. PURCHASED AND TOPPED OFF FLUID, NOTIFIED SERVICE DEPARTMENT AT NISSAN SAN LEANDRO. I WAS TOLD TO KEEP THE FLUID TOPPED OFF AND TO BRING THE VEHICLE IN AS SOON AS I RETURNED. THE PROBLEM WAS REPAIRED AND I WAS TOLD THAT IT WAS A BAD CONNECTION ON A POWER STEERING LINE DUE TO "A ROBOT NOT TIGHTENING THE FITTING ALL THE WAY".

NHTSA ID
10968574
Incident
Sep 16, 2015
Mileage
800 mi
Engine
Filed Mar 21, 2017

TL* THE CONTACT OWNS A 2014 NISSAN NV3500. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS REPAIRED. THE DEALER REPLACED THE MOTOR, THE WIRING HARNESS, THE MUFFLER AND EIGHT CATALYTIC CONVERTERS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.

NHTSA ID
10967487
Incident
Feb 1, 2017
Mileage
31,000 mi
Driver assistance
Filed Aug 16, 2015

I WAS DRIVING ALASKA HWY WITH TRAVEL TRAILER. TOTAL LOAD OF TRAVEL TRAILER 2,000#. AFTER 2-3 HOURS DRIVING ON CRUSE CONTROL UP THE HILL THE CRUSE CONTROL TURNING OF BY ITSELF. THE RPM IMMEDIATELY DROPS FROM 4500 TO 1800 RPM AND YOU NEED TO USE IMMEDIATELY MANUAL ACCELERATION.ALSO YOU CAN SMELL GASOLINE IN CABIN. SINCE THAT IT HAPPENS ABOUT 25-30 TIMES. THIS CARGO VAN I PURCHASED IN DECEMBER 2014. I DID GO TO AUTHORIZED SERVICE IN FAIRBANKS AK. THE SERVICE MAN DROVE THE VAN FOR ABOUT AN HOUR WITHOUT TRAILER AND TOLD ME HE COULD NOT FIND ANYTHING WRONG.THEY CHARGED ME DIAGNOSTIC FEE ON CAR WITH 5 YEARS OR 100K WARRANTY. WHEN WE COME BACK HOME FROM ALASKA I DID CALL DEALER IN VACAVILLE CALIFORNIA. I TOLD MY STORY. HE TOLD ME THE SERVICE ADVISER WILL CALL ME. THAT WAS 2 WEEKS AGO. STILL NO CALL. ALSO I HAVE CASE # WITH NISSAN 19322453. NO HELP FROM THEM EITHER. I THING IS SERIOUS SAFETY ISSUE DUE TO IMMEDIATE LOST OF ACCELERATION.

NHTSA ID
10748986
Incident
Jun 18, 2011
Mileage
4,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

NTB09-131C

STRUCTURE:BODY

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

NTB09-131C

STRUCTURE:BODY

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

NTB10-066C

ELECTRICAL SYSTEM

CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

NTB13-107G

ELECTRICAL SYSTEM

VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

NTB13-027D

ELECTRICAL SYSTEM

CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

NTB17-019H

VISIBILITY/WIPER

WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Nissan NV by model year
YearComplaintsRecallsInvestigationsIssue Index
2021300—
2020100—
2019610—
2018111048.0
2017020—
2016171036.9
2015610—
2014Viewing102045.0
2013930—
2012740—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.