1999 Plymouth Grand Voyager Airbags Problems

THERE WAS A RECALL ON THIS VEHICLE. I TOOK IT TO A LOCAL DEALER TO BE FIXED. HAD CLASSIC "NO AIRBAG, NO HORN, NO CRUISE" SYMPTOMS. DEALER REPLACED AIRBAG CLOCKSPRING, BUT DID NOT FIX THE PROBLEM OF "NO AIRBAG". THE DEALER'S STANCE IS "WE DON'T TROUBLESHOOT, WE ONLY REPLACED THE PART." THEY LET THE VEHICLE LEAVE THEIR SERVICE DEPARTMENT IN AN UNSAFE CONDITION WITHOUT NOTIFYING THE CUSTOMER OF AN ISSUE, WHICH WAS ONLY DISCOVERED AFTER THE VEHICLE WAS PICKED UP. DEALER REFUSES TO REPLACE CLOCKSPRING, AND INSISTS ON A DIAGNOSTIC FEE TO TROUBLESHOOT AN ISSUE THAT I HAVE ALREADY DIAGNOSED MYSELF. I ENDED UP HAVING TO OBTAIN A REPLACEMENT CLOCKSPRING ON MY OWN, AND FIT IT TO THE VEHICLE. THE AIRBAG, HORN, AND CRUISE CONTROL NOW WORK ON THE VEHICLE. CHRYSLER REFUSES TO DO ANYTHING ABOUT IT. *TR

NHTSA ID

10658523

Incident

Sep 20, 2013

Mileage

120,242 mi

TL* THE CONTACT OWNS A 1999 PLYMOUTH GRAND VOYAGER. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.

NHTSA ID

10544431

Incident

Aug 19, 2013

Mileage

190,000 mi

AIR BAG LIGHT STAYS ON AND HAS SINCE FIRST PURCHASED, HORN HAS NOT WORKED FOR ABOUT 8 MONTHS, CRUISE CONTROL QUIT WORKING 3 MONTHS AGO. READING OTHER COMPLAINTS IT APPEARS THERE WAS A RECALL STATING THE PROBLEM IS WITH THE COLUMN CLOCK SPRING. IF I COULD RECEIVE A RECALL FOR THE MANUFACTURER TO JUST PROVIDE A REPLACEMENT COLUMN CLOCK SPRING MY NEPHEW WOULD PLACE IT ON THE VAN.

NHTSA ID

10396427

Incident

Jan 28, 2011

Mileage

99,000 mi

TL* THE CONTACT OWNS A 1999 PLYMOUTH GRAND VOYAGER. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIR BAG WARNING LIGHT BRIEFLY ILLUMINATED ON THE INSTRUMENT PANEL AND CONTINUED TO DO SO INTERMITTENTLY. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN ID 04V480000 (AIR BAGS). THE DEALER DID NOT REPAIR THE VEHICLE SINCE THE WARRANTY WAS NO LONGER VALID. THE FAILURE CONTINUED TO OCCUR. THE AIR BAG SERVICE LIGHT REMAINED ILLUMINATED AT ALL TIMES. THE CONTACT ALSO STATED THAT THE HORN WOULD NOT FUNCTION. WHEN SHE WAS INVOLVED IN A CRASH THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT DIDN'T MENTION IF THERE WERE ANY INJURIES. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 125,000.

NHTSA ID

10334025

Incident

Jun 1, 2009

CONSUMER COMPLAINED ABOUT SEVERAL PROBLEMS. RECENTLY, THE AIR BAG LIGHT CAME ON/THE ODOMETER STOPPED READING MILEAGE, AND THE HORN DID NOT WORK. THE CAUSE OF THESE PROBLEMS HAD NOT BEEN DETERMINED.*AK

NHTSA ID

10116991

Incident

Jan 31, 2005

'RECALL CAMPAIGN; DAIMLER CHRYSLER ISSUED FOR CLOCKSPRING. *BF THE CONSUMER RECEIVED THE RECALL NOTICE BUT CANNOT AFFORD TO HAVE THE VEHICLE SIT AT THE DEALER WHO BEING REPLACED. THE CONSUMER REQUEST A CHECK FOR THE BLUE BOOK VALUE OF THE VEHICLE. *NM

NHTSA ID

10111435

Incident

Jan 1, 1901

Mileage

170,000 mi

THE CONSUMER RECEIVED A RECALL NOTICE # 04V480000. THE CONSUMER TOOK THE VEHICLE TO GET IT SERVICED. WHEN LEAVING THE DEALER, SHE NOTICED THE AIRBAG LIGHT WAS STILL ON. THE DEALER COULD NOT DETERMINE THE PROBLEM AND TOLD HER TO SCHEDULE AN APPOINTMENT. THE DEALER TOLD THE CONSUMER THE INSPECTION WOULD BE FREE OF CHARGE. BUT WHEN SCHEDULING THE APPOINTMENT, SHE WAS TOLD THAT IT WOULD BE A FEE. *JB

NHTSA ID

10105541

Incident

Dec 29, 2004

THE AIR BAG LIGHT LIT UP, AND SHORTLY AFTERWARDS, THE CRUISE CONTROL AND HORN STOPPED WORKING. THE DEALER ADVISOR CALLED ME AND SAID THAT THE CLOCK SPRING WOULD HAVE TO BE REPLACED. A COUPLE HOURS LATER, HE CALLED ME AND INFORMED ME THAT THE WIRES IN THE AIRBAG HAD OVERHEATED AND THE ENTIRE AIR BAG ASSEMBLY WOULD NOW HAVE TO BE REPLACED. THE COMPANY REIMBURSED ME LAST MONTH FOR THE CLOCK SPRING, WHICH THEY SAID WAS RECALLED. HOWEVER, I FEEL THAT I SHOULD ALSO BE REIMBURSED FOR THE AIRBAG ASSEMBLY, SINCE IT WAS CONNECTED TO THE CLOCKSPRING. THIS IS A MAJOR SAFETY ISSUE THAT HAS AFFECTED MANY OTHER CONSUMERS WITH THIS SAME VEHICLE. THE DEALER ADVISOR GAVE US THE CLOCK SPRING AS WE REQUESTED, BUT SAID THAT THEY COULD NOT GIVE US THE AIR BAG, SINCE IT NEEDED TO BE SENT TO CHRYSLER FOR FAILURE ANALYSIS.*AK

NHTSA ID

10098501

Incident

Jul 23, 2004

Mileage

108,812 mi

CLOCK SPRING WAS DEFECTIVE. THE AIR BAG LIGHT CAME AND STAYED ON, MAKING THE AIR BAGS INOPERABLE. ALSO, IT EFFECTED THE HORN AND THE CRUISE CONTROL. A RECALL WAS ISSUED. HOWEVER, THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. *AK

NHTSA ID

10089881

Incident

Aug 26, 2004

Mileage

97,000 mi

DRIVING HOME FROM MINNESOTA TO TENNESSEE THE HORN AND CRUISE CONTOL STOPPED RESPONDING (CLOCKSPRING FAILED) WITHOUT A HORN THE VEHICLE WILL NOT ALLOW THE DRIVER TO ALERT OTHERS TO AVOID ACCIDENTS. VEHICLE HAS BEEN PARKED UNTIL I CAN AFFORD REPAIRS. *AK

NHTSA ID

10086162

Incident

Aug 3, 2004

Mileage

79,925 mi

WHEN DRIVING THE VEHICLE AT ANY SPEED AIR BAG WARNING LIGHT APPEARED ON THE DASHBOARD. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. *AK

NHTSA ID

10081358

Incident

Jan 17, 2004

I HAVE A 1999 PLYMOUTH GRAND VOYAGER. THERE IS COUPLE OF PROBLEMS WITH MY AIR BAG LIGHT, HORN, AND CRUSE. AFTER BLINKING OF AIR BAG LIGHT, HORN AND CRUSE CONTROL ARE NOT WORKING. AIR BAG LIGHT IS ON AND OFF INTERMINTTENLY. *JB

NHTSA ID

10080477

Incident

Jul 1, 2004

Mileage

60,000 mi

AIR BAG LIGHT STAYS ON, HORN DOESN'T WORK, CRUISE CONTROL NOT WORKING ALSO.*AK

NHTSA ID

10079049

Incident

Jun 10, 2004

PLEASE NOTE AN ERROR ON MY PART ENTERING DATA INTO ODI #10073098: IN THE DESCRIPTION, REPLACE "/PWR. STEERING FAILURE" WITH "CRUISE CONTROL FAILURE". I INCORRECTLY TYPED 'PWR. STEERING' IN PROBABLY BECAUSE I WAS SO ENRAGED THAT I HAD TO PAY THE DEALER ONE DAY'S PAY TO FIX THEIR (CHRISTLER'S) PROBLEM THAT IS AN OBVIOUS DEFECT AND SHOULD NOT BE MY RESPONSIBILITY. IS THE $240.00 I PAID TO THEM THE PENALTY THE AVERAGE CONSUMER MUST PAY TO ACCOUNT FOR THEIR ENGINEERING DEFECTS AND IGNORANCE? OR IS THE REAL PENALTY THE POTENTIAL LOSS OF MY OR ONE OF MY FAMILY MEMBER'S LIVES FOR DRIVING DEFECTIVE JUNK? . *AK

NHTSA ID

10078911

Incident

May 21, 2004

(1) NORMAL OPERATION OF VEHICLE LED TO FAILURE(S) [ I COUNT EACH TIME THE AIRBAG LIGHT COMES ON WHEN IT IS NOT SUPPOSED TO AS A SEPARATE FAILURE-MY COUNT IS APPROXIMATE]. (2) THE CLOCK SPRING ASSEMBLY IN MY MINIVAN OPERATES INTERMITTENTLY AND THUS MY AIRBAG (SO I'M TOLD) AND HORN ALSO OPERATE INTERMITTENTLY. I'VE HAD SOME CLOSE CALLS BECASE THE HORN DOES NOT WORK; THANKFULLY I'VE NOT NEEDED THE AIRBAG TO DEPLOY. (3) I LEARNED TODAY, TO THE COST OF A DIAGNOSTIC CHARGE, THAT THE DEALER AND MANUFACTURER ARE UNWILLING TO REPAIR UNDER RECALL B24 AS MY CHRYSLER VOYAGER IS A 1999 MODEL. *AK

NHTSA ID

10078830

Incident

Jun 25, 2004

Mileage

70,000 mi

AIRBAG LIGHT CONSTANT ILLUMINATION, ALONG WITH HORN/PWR. STEERING FAILURE. THIS IS THE SAME DEFECT THAT WAS RECALLED IN EARLIER YEAR MODELS (PLYMOUTH GRAND VOYAGER) THROUGH 1998, HOWEVER MINE IS A 1999 AND ALTHOUGH EXHIBETS SAME FAILURE/DEFECT, IS NOT COVERED. THIS IS REPORTED TO BE A DEFECT RELATED TO AN "OPEN CIRCUIT" CLOCKSPRING. SEE ALSO NHTSA ACTION # RQ04001, ODI INVESTIGATION EA01-007, SAFETY RECALL # 02V-293, TECHNICAL SERVICE BULLETIN # 0801102, AND TECHNICAL SVCE. BULLETIN #0801001, THERE HAS NOT YET BEEN AN ACCIDENT OR INCIDENT, HOWEVER IT IS UNACCEPTABLE THAT SUCH A DEFECT EXISTS AND THAT THE MANUFACTURER IS AWARE OF IT, HOWEVER WILL NOT DO ANYTHING ABOUT IT. THIS IS CLEARLY A MAJOR SAFETY DEFECT AND IS NOT THE FAULT OF THE OPERATOR, NOR IS IT A MAINTENANCE ISSUE.

NHTSA ID

10073098

Incident

May 21, 2004

AIR BAG LIGHT CONSTANTLY ON, HORN FAILED. CLOCK SPRING WAS REPLACED. I DID SAVE THE OLD CLOCK SPRING AND IT IS AVAILABLE IF YOU WANT IT. *LA

NHTSA ID

10072320

Incident

Apr 28, 2004

Mileage

68,500 mi

MY WIFE AND I OWN A 1999 PLYMOUTH VOYAGER MINIVAN. WE HAVE HAD SEVERAL FAILURES THAT CAUSE US CONCERN ABOUT THE MANUFACTURER'S QUALITY CONTROL DURING PRODUCTION OF THIS VEHICLE. MOST RECENTLY, THE AIRBAG WARNING LIGHT BEGAN TO COME ON FOR NO APPARENT REASON WHILE WE WERE DRIVING NORMALLY. MOST OF THE TIME, IT WOULD GO BACK OFF, BUT SOMETIMES IT WOULD STAY ON UNTIL THE VEHICLE IGNITION WAS TURNED OFF. ON APRIL 27, 2004, WE HAD TO HAVE THE "CLOCKSPRING" REPLACED ON THIS VEHICLE TO CORRECT THIS PROBLEM. THE COST OF THIS REPAIR WAS $180.96. THE PERSON IN THE SERVICE DEPARTMENT IN THE CHRYSLER DEALERSHIP THAT PERFORMED THE REPAIR TOLD ME THAT THIS PART HAS FAILED ON MANY OF THESE TYPE MINIVANS. GIVEN THE LARGE NUMBER OF FAILURES OF THIS PART, IT IS MY OPINION THAT IT SHOULD HAVE BEEN REPLACED UNDER AN EXTENDED WARRANTY BY THE MANUFACTURER.

NHTSA ID

10067984

Incident

Apr 27, 2004

Mileage

82,577 mi

HORN STARTED BEEPING BY ITSELF, THEN STAYED ON CONTINUOUSLY. DEALER SAID IT WAS A DEFECTIVE AIRBAG ASSEMBLY. I CALLED CHRYSLER TO COMPLAIN AND THEY AGREED TO PAY ALL BUT $150 OF THE $607 BILL. I DON'T KNOW IF THIS IS PART OF THE CLOCKSPRING ASSEMBLY PROBLEMS OR NOT. WE HAVE NOT NOTICED ANY PROBLEM WITH THE AIRBAG LIGHT OR CRUISE CONTROL. *AK

NHTSA ID

10066347

Incident

Apr 15, 2004

Mileage

40,000 mi

I RECENTLY PURCHASED A 1999 PLYMOUTH GRAND VOYAGER. IMMEDIATELY I NOTICED THE AIRBAG WARNING LIGHT GOING ON AND OFF WHILE DRIVING, AND AFTER SEARCHING YOUR SITE, I'VE DISCOVERED THAT QUITE A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM. AS THIS ISSUE IS STILL NOT A MANUFACTURER RECALL YET FOR THIS YEAR MODEL, HOW DO I REMEDY THIS PROBLEM? *JB

NHTSA ID

10065911

Incident

Apr 9, 2004

Mileage

93,000 mi

AIRBAG LIGHT COMES ON INTERMITTENTLY. CLOCK SPRING BEING REPLACED TODAY AT A COST OF $220. WAS TOLD THERE WAS A RECALL ON PREVIOUS YEAR VOYAGERS WITH SAME PROBLEM, BUT MINE IS NOT COVERED. LOOKING AT THE AMOUNT OF COMPLAINTS REGARDING THIS, AND THE CURRENT OPEN INVESTIGATION, I BELIEVE CRYSLER NEEDS TO INCLUDE THIS IN THE RECALL. *AK

NHTSA ID

10065843

Incident

Apr 9, 2004

Mileage

62,800 mi

WHILE DRIVING CONSUMER NOTICED AIR BAG INDICATOR FLASHED AND HORN STOPPED FUNCTIONING. VEHICLE WAS SERVICED, AND THE TECHNICIAN DETERMINED THAT CLOCK SPRING FAILED, AND NEEDED TO BE REPLACED. *AK

NHTSA ID

10065351

THE AIR BAG LIGHT CAME ON AND WOULD NOT TURN OFF. ALSO, THE HORN AND CRUISE CONTROL WERE DISABLED. *AK *SC

NHTSA ID

10059281

Incident

Feb 14, 2004

Mileage

67,000 mi

MY VEHICLE HAS THE SAME ISSUE NOTED IN RECALL#02V293000 WHICH IS THE CLOCK SPRING FAILURE CAUSING THE AIR BAG LIGHT TO REMAIN ILLUMINATED, THE HORN/AIR BAG AND CRUISE CONTROL TO BE UNOPERABLE. THE CHRYSLER DEALER WILL NOT FIX UNDER WARRANTY AS THE RECALL IS FOR PLYMOUTH GRAND VOYAGER UP TO MODEL YEAR 1998. I DO NOT UNDERSTAND WHY THE RECALL DOES NOT EXTEND TO THE 1999 MODELS AS THE SAME ISSUE IS APPARENT AS REPORTED BY SEVERAL CONSUMERS ON THIS SITE AND I'M SURE IT HAS NOT BEEN REPORTED BY EVEN MORE. I CONSIDER THIS A SERIOUS SAFETY ISSUE THAT SHOULD BE TAKEN SERIOUSLY BY CHRYSLER AND RECALLED REGARDLESS OF YEAR/MILEAGE.*AK

NHTSA ID

10061836

Incident

Aug 8, 2003

AIRBAG WARNING LIGHT ON IN 1999 PLYMOUTH GRAND VOYAGER...DELAER REPLACED CLOCKSPRING WHICH WAS THE PROBLEM...SIMILAR TO CURRENT NHTSA INVESTIGATION NUMBER RQ04001. *AK

NHTSA ID

10061816

Incident

Mar 9, 2004