2024 Polestar Polestar 2

The Office of Defects Investigation (ODI) has received 109 complaints for rear-view camera failures on Model Year (MY) 2021 to MY 2025 Polestar 2 vehicles. On June 26, 2024, Polestar recalled certain MY 2021 – MY 2024 Polestar 2 vehicles for visualization issues during a backup event and failure to comply with Federal Motor Vehicle Safety Standard 111 (Rear Visibility) (Recall 24V-477). Specifically, Polestar stated that the rear-view camera “may have limited visualization, be inoperative, or function incorrectly when reverse gear is engaged, thereby affecting the driver’s rear visibility capability in a backing event.” Polestar proposed to remedy this condition via a software update to minimize an Infotainment Head Unit (IHU) graphical rendering limitation by shortening the retry times of the camera streams, as well as removing the rendering of the map in the driver display during backing events to release the graphic memory for the use of the rear-view camera. Subsequent consumer complaints to ODI reported continued rear-view camera outages in remedied vehicles pointed to limitations in Polestar’s 24V-477 approach, and, on April 25, 2025, Polestar filed a new recall to address the rear-view image visualization issues (Recall 25V-280). Polestar's stated remedy for this recall provided an additional software update intended to always maintain the high-speed signal connection between the Parking Assist Camera (PAC) and IHU, instead of toggling on and off by request. The update would also be designed to add a reset of the IHU video signal receiving hardware in case a synchronization error is detected, instead of just setting an error message. On June 21, 2025, ODI began receiving complaints from consumers whose vehicles had been remedied according to Recall 25V-280, but whose rear-view cameras were nevertheless continuing to fail in the same manner that they had previously. In July, ODI discussed the complaints with Polestar, which confirmed that their over the air software remedy for Recall 25V-280 did not correct the original issue. ODI is therefore opening this Recall Query to further evaluate the adequacy of Recall 25V-280’s remedy. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.

Leased vehicle 7-25-24. Driver’s rear tire had ongoing slow leak beginning several months after start of lease. We filled with air and reset stored tire pressure. This would last a couple months and same tire would begin to lose some pressure again. Finally at our 20,000 mile scheduled checkup, Polestar service advised to purchase a new tire, which we did, 3/19/26. The car was delivered back to us within a couple of days. On 5/7/26, that same tire completely blew out while driving on the freeway. Was able to exit freeway without an accident, but driving on rim. Towed to Polestar service who diagnosed rim cracked. Both tire and rim completely replaced. Though we paid 5/18/26 (see invoice), we did not receive car as we had to wait for insurance inspection which took a very long time for Polestar and insurance to connect - both poor communication. We ended up doing all their legwork. Finally received car back approximately one month later, after 6/1/26. We discovered within a couple days that the tire sensor system was not working, when it worked prior to the repair. Also key fobs didn’t work. Within 2-3 weeks, the same tire was leaking again, visibly lower than the other tires. Asked Polestar roadside service to pickup vehicle 6/29/26. We were notified that there was some ‘piece of metal’ in the tire and the tire could not be patched because the tire was driven on while low, which of course we did not know because the tire sensor system was not functioning properly. Here we are again, Polestar telling us we need to buy yet another driver’s side rear tire.

NHTSA ID

11749463

Incident

May 7, 2026

Michelin primacy all season 245/45r/19 102v Both rear tires cannot support the load of an rear wheel drive electric vehicle. Both tires wore through the tread at less than 20k miles. Warranty states they are good for 45k. Had to have tires replaced before they caused serious damage to the vehicle, occupants of the vehicle, or the other drivers on the road.

NHTSA ID

11746336

Incident

Jun 23, 2026

Purchased a used 2024 Polestar from Kia Van Nuys, CA on 5/18/2026. The Acknowledgement Regarding Recalls form noted that "The Report indicates that the Vehicle is NOT subject to an open recall at this time. I was having difficulty with the vehicle i.e charging, Internet connection and electronic driver information feedback. I took the vehicle to the Polestar service center on June 1, 2026 and found that the previous 2 recalls for TCAM Reload and a recall on VIDA soft wear version 4.2.13 which required a total soft wear update.

NHTSA ID

11744735

Incident

Jun 1, 2026

After installing the recent software update (version 5.0.10) that was intended to fix the rear camera not appearing when shifting into reverse, my vehicle has continued to experience the same problem, now with significantly increased frequency. Nearly every day--sometimes multiple times a day--the infotainment system/center screen will fail to boot up before shifting into reverse and the camera view will not appear. The gap between starting the vehicle, the system booting up, and the camera appearing, varies every time, sometimes up to 60 seconds. Occasionally, the center screen will remain black, with no indication that the system is booting up, for up to 30 seconds after starting the vehicle, even though the screen should wake up immediately upon starting. The issue first occurred the day after installing the update (April 10, 2026), but has recurred nearly every single day since then, up until and including the day I submitted this report. The issue has been exacerbated by the increased summer heat in Arizona, leading me to believe the computer--besides lacking required processing power & memory--is not adequately cooled. The earliest available appointment to have the issue checked out was July 14, 2026, so the vehicle has not yet been inspected. No warning lamps or related symptoms. All 5 attached pictures were taken after the vehicle was shifted into reverse.

NHTSA ID

11744434

Incident

Apr 10, 2026

On 03/29/2026 at approximately 11:00 AM, I was driving my 2024 Polestar 2 southbound on [XXX] near [XXX] in the center lane at approximately 80 mph in heavy traffic. Without any prior warning — no vibration, no TPMS alert, no unusual noise, no warning lamps or messages of any kind — the left rear tire suffered a catastrophic tread/belt separation. The tire is a Continental original equipment tire, size 245/40R20, with ContiSilent acoustic foam lining and POL1 Polestar-specific markings. DOT number: [XXX] , manufactured week 17 of 2023 at Continental's [XXX] plant. The tire was factory-installed original equipment and had never been removed or remounted. The entire center tread band delaminated from the tire carcass in a single explosive event. I heard a loud bang and immediately lost control of the vehicle. The rear end spun out and the vehicle crossed two lanes of heavy high-speed highway traffic before coming to rest on the shoulder. CHP responded to the scene and filed a report. I was not struck by any other vehicle. No injuries. No vehicle body damage. However the failure created an extreme risk of death or serious injury to myself and to other motorists in adjacent lanes at highway speed. The failed tire is preserved at the authorized Polestar dealership and is available for inspection upon request. Photographic documentation exists showing textbook belt edge separation: the shoulder tread remains attached on both sides while the entire center section has cleanly separated from the carcass, exposing the inner liner and ContiSilent polyurethane foam layer. The rim is undamaged. The left front tire is from the same production run [XXX] , manufactured one week earlier at the same Hannover plant), making it a sister tire that may carry the same manufacturing defect. NOTE REGARDING CONTSILENT ACOUSTIC MASKING: The ContiSilent polyurethane foam bonded to the inner liner of this tire is designed to absorb INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11728390

Incident

Mar 29, 2026

On a high humidity evening all of the windows fogged up but the climate system was completely unavailable to use. All of the buttons were “greyed out” and I could not operate the front or rear defroster. As a result, I had zero visibility a few moments after I started driving. I immediately had to pull over and look up how to reset the computer system that controls most of the car’s functions, which took several minutes to figure out. There should never be a situation where you cannot turn on the defroster because of a software glitch.

NHTSA ID

11706491

Incident

Dec 17, 2025

Intermittent issue where the rear view backup camera does not appear on screen. I receive a message of "camera temporarily unavailable." Even when shifting to another gear then back to Reverse, the camera will still not work and the same message will appear. I have the latest software update that was supposed to address this already-recalled issue (verison 3.6.4).

NHTSA ID

11677465

Incident

Jul 30, 2025

Rear view camera suddenly stopped working. The same problem happened 3 weeks back and Polestat sent a software update that is supposed to fix the issue. Read view camera worked for sometime, but again it is not working. In fact, no camera is working in this vehicle.

NHTSA ID

11674661

Incident

Jul 15, 2025

This is a Technical Journal: Text plus 3 png files and 1 mp4 file CSD Stuck in Recovery Mode, iCUP. Provide vehicle report.

This is a TJ - Text plus 1 PDF - If the customer reports the navigation map in the DIM become black during driving or at start-up, follow the instructions under "Service" (see attached picture TJ_37516_1.pdf).

This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unresponsive, follow the advice under "Service". This TJ concerns ICUP vehicles / Vehicles with Variant Designation Number (VDN) Code RP03.

This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation. To avoid or eliminate moisture in the headlamps, use the car regularly. The car also needs to be used for longer period of time with low beam on

This is a TJ - Text only - no attachment - Do not perform fault tracing or replace any parts before reading this journal. An acceleration constraint from a standstill when the driver's seatbelt is unbuckled has been implemented and should be regarded as expected behavior. The models listed in this journal are the first to receive this software, but it will be rolled out progressively throughout the coming months to all BEV vehicles.

This is a TJ - text only, no attachments - f the customer complains about a significant HV battery SoC drop after parking, please follow the advice under "service". Work is ongoing for a software fix and is planned for release in quarter 2 2026 for vehicles with structure week before 2023w46, and in quarter 4 2026 for vehicles with structure week 2023w46 and later.