RoadVitals

2020 Thomas Built Buses Saf-T-Liner C2

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Feb 28, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
16
Latest Jul 24, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2020 Thomas Built Buses Saf-T-Liner C2, most frequently naming the visibility category. 16 safety recalls have been issued covering this model year; and 162 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Visibility1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

16 campaigns cover this model year

View all 16

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V555000

EQUIPMENT:OTHER:LABELS

Jul 24, 2024
27,494 units potentially affected
The defect: Daimler Trucks North America, LLC (DTNA) is recalling certain Thomas Built Buses 2019-2022 Saf-T-Liner C2, Saf-T-Liner EFX, Saf-T-Liner HDX, Minotour DRW, 2020-2022 Saf-T-Liner C2 Jouley, and Minotour SRW school buses. The Emergency Exit Label lettering is too small and may be difficult to read. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
The risk: Emergency exit labels that are difficult to read can prevent or delay the use of the emergency exit, increasing the risk of injury.
The remedy: Dealers will correct the lettering, free of charge. Owner notification letters were mailed September 5, 2024. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL918.
Daimler Trucks North America, LLCManufacturer number FL918View on NHTSA.gov
23V670000

STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT:LATCHING/RELEASE SYSTEM

Oct 3, 2023
173 units potentially affected
The defect: Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 transit buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
The risk: An emergency exit door opening unexpectedly can increase the risk of an injury.
The remedy: Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
Daimler Trucks North America, LLCManufacturer number FL982View on NHTSA.gov
23V669000

STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT:LATCHING/RELEASE SYSTEM

Oct 3, 2023
20,668 units potentially affected
The defect: Daimler Trucks North America, LLC. (DTNA) is recalling certain 2019-2024 Thomas Built SAF-T-LINER C2 and 2020-2024 Thomas Built SAF-T-Liner Jouley school buses. The fasteners for the emergency exit door may loosen and detach, which can allow the emergency exit door to open unexpectedly.
The risk: An emergency exit door opening unexpectedly can increase the risk of an injury.
The remedy: Dealers will inspect and tighten the fasteners for the emergency exit door, as necessary, free of charge. Owner notification letters were mailed December 1, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL982.
Daimler Trucks North America, LLCManufacturer number FL982View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Visibility
Filed Feb 28, 2022

snow and ice buildup on windshield and wiper blades reducing visibility. defrost was set on high, also used overhead fans to direct warm air onto windshield and still does not melt off until stopped.

NHTSA ID
11454538
Incident
Feb 24, 2022

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SS 583814

VISIBILITY/WIPER

Service Solution for A22-82459-000 Wiper Motor Wiring Connector Pinned Wrong (305)

FleetCom_Heater Core

ENGINE

Fleet Communications for Heater Core Plugging

FL997-Bulletin

ENGINE

Revised Emission Recall for FCCC Clean Idle Label

FL997-DLR LTR

ENGINE

Revised Emission Recall for FCCC Clean Idle Label

PAB016-2025

EXTERIOR LIGHTING

Producat Awareness Bulletin for Saf-T-Liner C2 Headlamp Updates

MYCOM_09022025-1

FUEL/PROPULSION SYSTEM

My Communications for UFI 0-Ring Announcement

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thomas Built Buses Saf-T-Liner C2 by model year
YearComplaintsRecallsInvestigationsIssue Index
2027060—
2026070—
20250130—
20240140—
20230120—
20221120—
20210150—
2020Viewing1160—
20190240—
20181221—
20170281—
20160251—
20152201—
20140181—
20131182—
20123161—
20110224—
20101226—
20092217—
20085279—
20071254—
20062214—
20050164—
2004051—
2003141—
2002120—
2001010—
2000010—
1999010—
1998010—
1997010—
1996010—
1995010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.