2021 Toyota Avalon

We have received a recall for the sensors and airbag on our car back in December of 2023. Every time we call the dealership they tell us they can't get a send because the parts are not available. I cannot seem to get any movement with this. I've tried to contacting Toyota corporate but their website leaves much to be desired to contact anybody about this. So I am here asking for you to help me. I think waiting for over 2 years for a safety recall is beyond reasonable. We need to find some remedies.

NHTSA ID

11730274

Incident

Dec 25, 2023

The contact owns a 2021 Toyota Avalon. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was intermittently illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

NHTSA ID

11699477

Incident

Jan 14, 2023

There is no remedy available to fix the OCS sensor in front passenger seat of our 2021 Toyota Avalon. We are scared to drive it. What are our options since Toyota will not help.

NHTSA ID

11678629

Incident

Aug 5, 2025

My vehicle is under Safety Recall 23V865 (Toyota dealer reference 23TB15) due to potentially defective Occupant Classification System (OCS) sensors in the front passenger seat, which may prevent the airbag from deploying properly. The recall was issued in December 2023, and as of August 2025, there is still no available remedy. Toyota originally estimated a fix by Q3 of 2024, but it is now overdue. This unresolved issue puts passenger safety at risk in the event of a crash. I have contacted dealerships and checked for updates, but no solution has been provided. I believe this delay is unacceptable for a critical safety defect and request NHTSA to investigate the remedy timeline and pressure Toyota to provide a fix or alternative solution.

NHTSA ID

11678360

Incident

Dec 1, 2023

Cruise control stopped working while driving interstate speed. Would not work and all lights on dashboard came on . Proceeded to Nearest dealership and was informed that I needed a brake switch. Did not fix the problem. Have been informed that I need a wiring harness! About to spend a total of 400.00

NHTSA ID

11659486

Incident

May 1, 2025

The contact owns a 2021 Toyota Avalon. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11654766

Incident

Apr 15, 2025

SAFETY DEFECT IN FRONT PASSENGER SEAT NOT REMEDIED IN OVER ONE YEAR. TOYOTA IS CLEARLY NOT GOING TO FIX SAFETY PROBLEM AS IT WILL COST MORE TO REMEDY THAN THE COST OF DEATHS AND INJURIES.

NHTSA ID

11647108

Incident

Mar 8, 2025

I am writing to formally express my deep concern and dissatisfaction regarding the unresolved airbag recall on my 2021 Toyota Avalon. It has now been over a year since this recall was issued, and despite my repeated efforts to resolve the issue, Toyota has yet to provide a viable solution. This delay has left me feeling unsafe, not only for myself but also for my [XXX] and [XXX] children. The safety of my family is at risk, and I can no longer accept this situation. For more than a year, I have been forced to use a loaner vehicle, which is both financially draining and time-consuming. This has caused significant disruptions in my personal and professional life, taking time away from my work and family. It is unacceptable that I have had to continue using a loaner vehicle for this extended period, especially when the issue remains unresolved. Furthermore, my attempts to resolve this matter with Toyota have been met with rude and unhelpful responses from your service agencies. The lack of support and professionalism has only intensified my frustration. Given that it has been over a year without any solution, I no longer find it acceptable to simply wait for a fix that may or may not come in a timely manner. At this point, I am requesting that my 2021 Toyota Avalon be replaced immediately. The ongoing delay and lack of resolution have made it clear that repairing the vehicle is no longer a satisfactory solution. The safety of my family is my top priority, and I demand a prompt and appropriate resolution to this matter. Please consider this an urgent request for action. I expect a response and a clear plan of action within the next [reasonable timeframe, e.g., 5 business days]. If this matter is not resolved, I will be forced to explore further actions, including seeking legal counsel. Thank you for your immediate attention to this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11646823

Incident

Mar 11, 2024

OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.

OBSOLETE NOTICE January 30, 2026: This bulletin is now obsolete. Please see T-SB-0001-26.

Some 2018 – 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software.

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

The specific condition covered by this program is for a small engine coolant leak that can occur from the flow shut-off valve that can allow coolant to drip on other parts of the vehicle. This can cause "Engine Maintenance Required" to be displayed on the instrument cluster or cause the A/C not to function normally. Although the flow shut-off valve is covered by Toyota’s New Vehicle Limited Warranty for 36 months or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to Flow Shut-off Valve Coolant Leak.

Some 2021 – 2022 model year Avalon, 2018 – 2024 Camry, 2019 – 2025 model year Corolla, 2022 – 2025 model year Corolla Cross, and 2019 – 2025 model year RAV4 vehicles with A25A-FKS and M20A-FKS engines may have a MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs) upon cold soak start up with engine coolant temperatures between 14°F – 41°F: •P030027 – Random/Multiple Cylinder Misfire Detected (Emission) Signal Rate of Change Above Threshold •P030000 – Random/Multiple Cylinder Misfire Detected •P030100 – Cylinder 1 Misfire Detected •P030200 – Cylinder 2 Misfire Detected •P030300 – Cylinder 3 Misfire Detected •P030400 – Cylinder 4 Misfire Detected