2019 Toyota Avalon

On XXX I purchase the vehicle TOYOTA AVALON XSE, with VIN #: [XXX]. I purchase the vehicle at LARRY [XXX] AMERICAN TOYOTA in [XXX], with the LIEN [XXX] KIRTLAND FEDERAL CREDIT UNION BANK same city of [XXX]. I was told the vehicle had a 160 point check, yet when I check the THUMB DRIVE that was given to me by the business personnel. When I looked at the thumb drive, their were signed documents between myself and the business department of [XXX] American Toyota. I asked several of the salesperson if the car had a COMPREHENSIVE TUNE UP, all the replies were the vehicle had a 160 point check. So, I figured the vehicle had to have some kind of TUNE UP, the 160 point check consists of a WALKAROUND CHECKLIST. I even asked if the vehicle had any RECALLS, the salesperson, the business department, there was nothing, NO RECALLS. Even looking on this website it shows ZERO RECALLS. Well, on XXX the service advisor at [XXX] American Toyota, [XXX] who called the vehicle a " XXX CAR ". Mr. [XXX] gave me SERVICE HISTORY of all the problems the car with previous owners and myself. I took the time at home on July 9, 2026 and notice, there was an OPEN CAMPAIGN RECALL 20TA02, 12/20/2019 with MULTIPLE SAFETY ISSUES, and since car the was still under WARRANTY the RECALLS were fixed. The dealership never seemed to bothered notifying the NHTSA about the RECALLS. Even, Mr. [XXX] informed there were NO RECALLS. Since purchasing the vehicle with extended warranty, because the vehicle was sold as a CERTIFIED PRE-OWNED used car with the mileage of 76, 632. I owned this car for four years with numerous BREAKDOWNS starting from August 21, 2024. If the vehicle would have a COMPREHENSIVE TUNE, I wouldn't be filing out this form today. I have paid over $24,000 to own and fix breakdowns on this vehicle. [XXX] American Toyota should be held accountable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11751699

Incident

Aug 21, 2024

Ever since, I purchase my certified 2019 Toyota Avalon in around June 2022, my car has left me stranded on highways, city areas, and broke down coming out of my garage. I even purchase extended warranty, because of the high mileage it had 77,000 miles. On [XXX] car broke down Drive Belt had to be replaced, [XXX] [XXX] warning lights, dealership service technician couldn't figured out why engine was slowing down the vehicle, engine repair evac leak for gas cap, [XXX], while driving my car the vehicle, my car immediately stopped, it was towed to dealership of Larry H Miller on Alameda in Albuquerque NM, caused of my car stopping on the road in Albuquerque, the technician stated that he found DTCS for Missfire, switched coil to different cylinder and codes went away/on [XXX], my car was towed, because engine stopped while driving, the dealership saw that it was an electrical problem, bad battery on [XXX] car dashboard lit up like a Christmas tree, showing electrical malfunctioning of secondary braking system, the car must be towed to the dealership. I was lucky to get the car into a parking area of gas station. I am [XXX], I need to get home and take my [XXX]. So, while in Albuquerque New Mexico, I called for a tow truck to pickup my vehicle because I have triple AAA membership. Since, I have another car, and I needed to get that day June 30, 2026. I had to wait until today July 9, 2026 to have triple AAA to pick up my car and take it to the dealership Larry H Miller Toyota on Alameda, Albuquerque, New Mexico. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11749408

Incident

Jun 30, 2026

UA80 transmission issues. High pitched whining Erratic and hard shifting shuttering and hesitation Issue has been diagnosed by dealership Toyota Technician and independent service center ASE Certified technicians. Car is still drivable, with no warning lamps as of yet. Issue became more noticeable after I had the transmission fluid changed by dealership.

NHTSA ID

11746113

Incident

Apr 3, 2026

The transmission needs to be replaced. My car has 75,146 miles and my check engine light came on while I was driving down the interstate. I took it to the Toyota dealership and they confirmed that the transmission needed to be replaced. I was told it would cost $8,600. I was looking for any recalls on my car and saw there were multiple lawsuits involving the transmission in my car and other Toyota and Lexus models. The primary lawsuits involve millions of vehicles equipped with the UA80 8-speed automatic transmissions.

NHTSA ID

11743610

Incident

May 14, 2026

I am writing to formally report a serious and ongoing safety issue involving the Telematics / Data Communication Module (DCM) installed in Toyota vehicles. This issue presents a clear risk to driver and passenger safety and warrants immediate corrective action. The DCM is responsible for critical telematics and safety systems, including SOS Emergency Assistance, Safety Connect, and Remote Connect. Failures of this system are not merely inconveniences—they directly compromise emergency response capabilities and vehicle reliability. Documented Failures and Safety Risks: Severe Battery Drain: Defective DCM units drain the vehicle battery even when the vehicle is off, leaving drivers stranded and unable to start their vehicles—potentially in unsafe or remote locations. Loss of Emergency Services (SOS Failure): Malfunctioning DCM systems disable or impair SOS functionality, preventing drivers from accessing emergency assistance during critical situations. This represents a direct risk of injury or death. Loss of Connected Features: Remote Connect capabilities (remote start, unlock, vehicle monitoring) are rendered inoperable, indicating systemic communication failure. System Errors: Persistent errors such as “Connected Device Not Supported” demonstrate loss of communication between the DCM and the vehicle network. System-Wide Malfunctions: In severe cases, DCM failure can disrupt the infotainment system or broader vehicle functions, effectively “bricking” key systems. Demand for Immediate Action: Given the safety implications—particularly the failure of emergency SOS functionality—I am requesting that Toyota take the following actions without delay: Issue a voluntary safety recall for all affected vehicles, or Provide a cost-free repair or firmware update that fully resolves the DCM defect, and Notify all affected owners proactively of the safety risk and available remedy. If this issue is not addressed promptly, I am prepared to escalate this matter through formal

NHTSA ID

11726374

Incident

Dec 31, 2025

Engine does not start or takes longer to start because fuel line does not hold pressure after turning off engine.

NHTSA ID

11722753

Incident

Mar 6, 2026

I am experiencing the same malfunction with my backup camera/parking assist software that a million other VINs were recalled for. I called Toyota and was essentially told that not enough people from my cars' "batch" have complained. The malfunction is inconsistent, sometimes the camera works fine, sometimes the screen is totally black, and sometimes it freezes or goes black in the middle of backing up. This is incredibly hazordous.

NHTSA ID

11719450

Incident

Feb 1, 2026

The contact owns a 2019 Toyota Avalon. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the engine seized. The contact stated that a good Samaritan attempted to start the vehicle, but the vehicle failed to restart. The contact waited for thirty minutes and stated that while attempting to start the vehicle, the vehicle restarted. The vehicle was taken directly to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that the vehicle had previously experienced several failures since July 2025. The contact stated that the vehicle was taken to the dealer several times, and the oxygen sensor, the oil light sensor, the ignition coils, and the fuel pump extension were replaced. The contact stated that the vehicle had caused the contact anxiety, and the contact was fearful of driving the vehicle. In addition, the contact stated was fearful for her and her grandchildren's safety while in the vehicle. The manufacturer was made aware of the failure, and a case was filed. The contact stated that several cases were filed, and all were denied. The failure mileage was approximately 46,000.

NHTSA ID

11699143

Incident

Nov 8, 2025

Mileage

46,000 mi

OBSOLETE NOTICE January 30, 2026: This bulletin is now obsolete. Please see T-SB-0001-26.

Some 2018 – 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software.

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

The specific condition covered by this program is for a small engine coolant leak that can occur from the flow shut-off valve that can allow coolant to drip on other parts of the vehicle. This can cause "Engine Maintenance Required" to be displayed on the instrument cluster or cause the A/C not to function normally. Although the flow shut-off valve is covered by Toyota’s New Vehicle Limited Warranty for 36 months or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to Flow Shut-off Valve Coolant Leak.

The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.

To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.