Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2004 Toyota Sienna submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 35 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 35, in the owner's own words
DASHBOARD OF CAR, INCLUDING THE AREA OVER THE FRONT SEAT PASSENGER AIRBAG IS FULL OF CRACKS. IN THE EVENT OF A FRONT END COLLISION AND AIRBAG DEPLOYMENT THERE COULD BE SHARP SHARDS OF PLASTIC THRUST AT FRONT SEAT PASSENGER.
DEVELOPED MULTIPLE CRACKS ON THE DASH AROUND THE AIRBAGS ON PASSENGER SIDE. TOYOTA IS NOT COVERING THIS UNDER WARRANTY.
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR FLICKERED WHILE DRIVING. THE VEHICLE WAS TAKEN TO VANCOUVER TOYOTA (10455 N E 53RD ST, VANCOUVER, WA 98662, (360) 253-0222) WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THERE WAS A MANUFACTURER RECALL RELATED TO THE AIR BAGS, BUT IT EXPIRED TEN YEARS AGO. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
DASHBOARD CRACKING HAS BECOME SIGNFICANTLY WORSE IN THE LAST MONTH AND THERE IS CONCERN ABOUT INTEGRITY OF DASHBOARD COMPONENTS, INCLUDING INSTALLED AIRBAGS WHICH ARE IN DASHBOARD AREA.
TAKATA RECALL , SRS AIRBAG ON AND WILL NOT GO OUT.
MY CAR WAS MOVING AT 5 MPH GOING INTO A PARKING LOT WHEN A HIGH SPEEDING TRACK JUMPED OUT OF HIGHWAY, HIT MY CAR STRAIGHT ON THE RIGHT SIDE,THE STRONG IMPACT CAVED THE SIDE DOOR MORE THAN ONE FOOT,CURTAIN AIR BAGS OR ANY AIR BAGS IN THE CAR,DID NOT DEPLOY.$7000 IN DAMAGE REPAIR,$6000 IN MEDICAL BILLS. INJURIES SUSTAINED COULD HAVE BEEN AVOIDED IF AIR BAGS DEPLOYED. INCIDENT WAS REPORTED TO TOYOTA MANY MONTHS AGO,AND BEING IGNORED.....UPDATED 03/29/17 *BF *TR *CN
VEHICLE WAS TURNING LEFT ONTO AN INTERSTATE ON RAMP WHEN IT WAS IMPACTED ON THE FRONT BY AN ONCOMING VEHICLE. FRONT DRIVER AND PASSENGER AIRBAGS DEPLOYED. THE DRIVER RECEIVED 2ND DEGREE BURNS ON LEFT ARM, AND 2ND AND 3RD DEGREE BURNS ON THE ABDOMEN. THE DRIVER WAS THE ONLY PERSON IN THE VEHICLE.
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THERE WAS A LEAK COMING FROM THE FRONT AIR BAGS WITH NO VISIBLE DAMAGE OR CRACKS. THE CONTACT STATED THAT THERE WAS MOLD INSIDE THE VEHICLE DUE TO THE FAILURE. IN ADDITION, THE PASSENGER AND DRIVER SIDE FLOORS WERE SOAKED WITH WATER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 146,000...UPDATED 03/15/16 *BF CONSUMER STATED MANUFACTURER WAS NOTIFIED AND DESCRIPTION SHOULD BE EDITED. MANUFACTURER STATED THERE WAS NOTHING THEY COULD DO ABOUT IT AND CONSUMER NEEDED TO PAY FOR DEFECTS. UPDATED 05/30/18*JB
THE DASHBOARD OF MY SIENNA 2004, CRAKING ALL OVER (HORIZONTAL AND VERTICAL). FOLLOWING THE SAME LINES OF THE DESIGN. MY MINIVAN HAS NOT BEEN IN ANY ACCIDENT. *TR -THIS CAN PROVOQUE THE AIR BAGS INSIDE THE DASH ICAN BEE LOOSE IN ANY MOMENT AND CAUSE AN ACCIDENT. -ALL THE ELECTRIC WIRE CAN BE IN DANGER BECAUSE THE DASHBOARD IS BROKEN AND NOW IS NOT 1 PIECE SO IS NOT HOLD TO THE CAR 100%
CRACKS STARTED APPEARING ON THE DASHBOARD AROUND WHERE THE PASSENGER AIRBAG WOULD DEPLOY. I'M CONCERNED THAT SHARDS OF PLASTIC MAY BE EJECTED TOWARD OCCUPANTS AND INJURE THEM IF THE AIRBAG DEPLOYS. *TR
AIRBAG LIGHT GOES ON INTERMITTENTLY. *TR
DUE TO A FAILURE IN THE MOONROOF SYSTEM IN THE VEHICLE (RUBBER SEAL AND TWO DRAINS ON EITHER SIDE), RAIN WATER SEEPED INTO THE AIR BAG SYSTEM RESULTING IN MOLD-BUILD UP AND SERIOUS DAMANGE TO THE VEHICLE AND POSSIBLE MALFUNCTION OF THE AIR BAGS AND BREATHING OF DANGEROUS MOLD/FUNGI. ALL THE PASSENGERS IN THE VEHICLE GOT NAUSEOUS IN 1-HOUR JOURNEY AND THE FUTURE CONSEQUENCE OF SUCH FUNGI BUILD UP AND POTENTIAL FAILURE OF THE AIR-BAG COULD BE LIFE THREATENING. *TR
2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE ACCIDENT AND SHIFT LOCK SOLENOID RECALL NOTICE, RECEIVED AFTER ACCIDENT. *SMD THE CONSUMER AND HER HUSBAND WERE INVOLVED IN AN ACCIDENT, WHEN THE VEHICLE SUDDENLY SURGE FORWARD, AFTER TURNING INTO A PARKING SPOT. THE VEHICLE VIOLENTLY CRASHED INTO THE CONCRETE STOREFRONT WALL. ALSO, THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOTALED. *JB UPDATED 08/07/14
THE SIENNA WAS IMPACTED FROM THE REAR WHEN STOPPED AT A STOP LIGHT. THE REAR, MOVING VEHICLE WAS TRAVELING AT 30-40 MPH. THE TOYOTA SIENNA THEN HAD IMPACT AT THE FRONT INTO ANOTHER VEHICLE. THIS THREE CAR PILE UP RESULTED IN THE SIENNA BEING A TOTAL LOSS/NOT REPAIRABLE. THE AIR BAGS FOR THE FIRST AND THIRD VEHICLES DEPLOYED ON IMPACT, AND NO INJURIES IN THOSE VEHICLES WERE REPORTED. THE AIR BAGS IN THE SIENNA DID NOT DEPLOY, AND RESULTED IN THE DRIVER RECEIVING A SEVERE NECK SPRAIN AND LOWER BACK PAIN. DRIVER WAS TAKEN BY AMBULANCE TO HOSPITAL AND RELEASED WITH WORK RESTRICTIONS FOR THREE DAYS. *TR
THE DASHBOARD IS CRACKING AND SPLITTING AND MAY AFFECT THE DEPLOYMENT OF THE AIRBAGS. *TR
I HAVE A 2004 SIENNA XLE LIMITED THAT HAS ALWAYS BEEN GARAGE KEPT AND VERY WELL TAKEN CARE OF. THE DASH ON THE PASSENGER SIDE ABOVE THE AIRBAG HAS BEEN CRACKING FOR SOMETIME NOW AND WHAT ONCE STARTED AS A SMALL CRACK, IS NOW A SPIDERWEB OF CRACKS THAT EXTENDS OVER THE ENTIRE PASSENGER SIDE OF THE DASH. WHEN SEARCHING ON THE INTERNET FOR A USED DASH I CAME ACROSS THE FOLLOWING THREAD: HTTP://WWW.AUTOMOTIVEFORUMS.COM/T959673-DISCUSS2004_SIENNA_CRACKED_DASHBOARD.HTML AND DISCOVERED THIS IS NOT AN ISOLATED INCIDENT, THAT IT HAS, IN FACT, OCCURRED IN MANY 04 SIENNA'S. I, ALONG WITH MANY OTHERS FEEL THIS IS A SAFETY HAZARD DUE TO WHAT WOULD HAPPEN TO THE ALREADY CRACKED DASH IF THE AIRBAG WERE TO DEPLOY. I HAVE CALLED TOYOTA AND REGISTERED A COMPLAINT AND WAS ASSIGNED CASE #: 1207232487. I HAVE ALSO EMAILED TOYOTA WITH A COMPLAINT AS WELL. BECAUSE OF THE NUMBER OF INCIDENTS, I BELIEVE TOYOTA SHOULD ISSUE A RECALL. I NEED A NEW DASH, AND BECAUSE IT'S OBVIOUSLY A MANUFACTURER'S DEFECT. *TR
TL* THE CONTACT OWNED A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SIDE TIRE BLEW OUT, CAUSING THE VEHICLE TO ROLL OVER. NONE OF THE AIR BAGS DEPLOYED DURING THE CRASH. TWO PASSENGERS IN THE VEHICLE SUFFERED NECK INJURIES AND THE CONTACT SUFFERED AN INJURY TO THE ARM. THE VEHICLE WAS DESTROYED DURING THE CRASH. THE CONTACT DID NOT CONTACT THE MANUFACTURER. THE FAILURE MILEAGE WAS 185,000.
CRACKS IN THE DASHBOARD NOTED OVER AREA WHERE AIRBAGS ARE LOCATED. *TR
DASHBOARD DEFECT INTERFERENCE WITH AIRBAG DEPLOYMENT - DUE TO MANUFACTURER DEFECT THE DASHBOARD HAS MANY LONG CRACKS THAT EXTEND FROM THE A/C VENTS AND GLOVE BOX ACROSS SECTIONS OF THE DASH, INCLUDING AROUND THE AIRBAG. I AM FEARFUL THAT IN THE EVENT OF A CRASH THE AIRBAG WOULD NOT DEPLOY AS DESIGNED, DUE TO THE DEFECTIVE DASHBOARD. AS OF YET THERE HAS BEEN NO RECALL OR MANUFACTURER AMENDS TO THIS PROBLEM. IT IS A SERIOUS SAFETY CONCERN TO ME DUE TO INTERFERENCE WITH THE PROPER FUNCTIONING OF THE AIRBAG. *TR
CRACKS ALONG THE ENTIRE DASHBOARD AND AIRBAG AREAS OF THE FRONT DASH. CONCERN ABOUT PROPER AIRBAG DEPLOYMENT OR FAILURE AND LACK OF STRUCTURAL INTEGRITY OF THE DASH ALONG WITH STEERING CONTROL DURING A VEHICLE CRASH. DASH FAILURE AND DEBRIS FROM DASH MAY AFFECT THE STEERING CONTROL IF DASH DEBRIS IS LODGED AGAINST STEERING AREA. NOTICED DASH CRACKS AT ABOUT 60K MILES AND THE CRACKS CONTINUE TO GROW WITH EACH USE OF VEHICLE. CURRENTLY VEHICLE HAS 79K MILES. DEALER/MANUFACTURER DID NOT WANT TO FIX OR REPLACE THE DASH CITING OUT OF WARRANTY ISSUE. HOWEVER, THIS ISSUE IS ON ALL 04 AND UP TOYOTA SIENNA'S AND POSSIBLY MORE VEHICLES WITH THIS TYPE OF DASHBOARD MATERIAL. *TR
IN MY 2004 TOYOTA SIENNA XLE LIMITED AWD, THE UPPER DASHBOARD(BY THE WINDSHIELD & FRONT AIRBAGS IS CRACKING. I AM HIGHLY CONCERNED THAT THESE CRACKS WILL INTERFERE WITH PROPER DEPLOYMENT OF THE FRONT AIRBAGS IN AN ACCIDENT SITUATION. ALSO THE UPPER DASHBOARD MAY BREAK APART IN AN ACCIDENT SITUATION AND BECOME AIRBORNE CAUSING FURTHER INJURY TO VEHICLE PASSENGERS. I HAVE CONTACTED TOYOTA AND WAS TOLD IT WAS ONLY COVERED FOR 36,000 MILES OR 3 YEARS DESPITE THE FACT IT CAN POSE A SAFETY ISSUE. IN RESEARCHING THE INTERNET, I FOUND OTHER 2004-2007 TOYOTA & LEXUS OWNERS ARE HAVING THE SAME ISSUE WITH THE CRACKED DASHBOARD. HERE IS A LINK TO ONE SUCH DISCUSSION: HTTP://WWW.AUTOMOTIVEFORUMS.COM/T959673-DISCUSS2004_SIENNA_CRACKED_DASHBOARD.HTML. *TR
DASH IS CRACKING AND IT HAS BEEN PARKED IN THE GARAGE EACH NIGHT THE ENTIRE TIME SINCE WE PURCHASED IT NEW. NO CARE OR CONCERN FROM TOYOTA ABOUT THE SAFETY OF THE AIRBAGS ABILITY TO PERFORM WITH THE DASH IN THIS CONDITION. VERY DISPLEASED WITH THE LACK OF CONCERN FOR THE WELFARE OF MY FAMILY AND ALL PASSENGERS. *TR
THE AIR BAG FAILURE LIGHT CAME ON IN MY 2004 TOYOTA SIENNA, WHICH I PURCHASED NEW IN 2004. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. I TOOK THE VEHICLE TO A TOYOTA DEALER FOR DIAGNOSIS. I WAS TOLD THAT THE PASSENGER SIDE AIR BAG HAD BECOME DEFECTIVE AND THAT THE AIR BAG AND ITS ASSOCIATED HARNESS WOULD HAVE TO BE REPLACED AT A COST OF $2600. TOYOTA DOES NOT COVER THIS SAFETY PROBLEM AFTER THE VEHICLE'S WARRANTY HAS EXPIRED. I THINK THAT THE MANUFACTURER SHOULD HAVE TO ABSORB THE COSTS OF REPAIRS TO ANY DEFECTS IN AN IMPORTANT SAFETY SYSTEM SUCH A THE SRS AIRBAGS FOR THE LIFE OF THE VEHICLE. *TR
MY WIFE RAN OFF THE ROAD IN HER 2004 TOYOTA SIENNA AND STRUCK A DITCH. THE CAR SUSTAINED OVER $7,000 DAMAGES TO THE FRONT END. MY WIFE SUFFERED A FRACTURED VERTEBRAE. THE AIR BAGS FAILED TO DEPLOY. SPEED AT TIME OF ACCIDENT WAS APPROXIMATELY 60 MPH. *TR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE TRAVELING 45 MPH THE CONTACT'S VEHICLE WAS STRUCK FROM THE REAR BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 13,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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