RoadVitals

2004 Toyota Sienna Electrical Problems

Owner-reported complaints naming the electrical system, filed with NHTSA

Data refreshed

Electrical reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
136
Latest Apr 6, 2023
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
7%
of 2,062 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
5
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
4

What this page shows

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2004 Toyota Sienna submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 136 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming electrical

The 25 most recent of 136, in the owner's own words

Body & structureElectrical
Filed Apr 6, 2023

The contact owns a 2004 Toyota Sienna. The contact stated while the vehicle was parked, the tailgate inadvertently opened, then closed independently. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the tailgate hydraulic struts needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that she noticed that the failure had reoccurred in 30-degree temperatures on two occasions. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 140,000.

NHTSA ID
11515790
Incident
Mar 31, 2023
Mileage
140,000 mi
BrakesElectrical
Filed Jun 13, 2022

The failing component is the VSC/ABS system. It puts the occupants of the van and other motorists at risk of either causing a collision or causing the driver of vehicle in question to be unable to control the vehicle . The failure appears when going in a curve in the road at low speed causing the abs to engage lock the brakes and steering wheel rapidly decelerating the car and causing the car to jerk to one side or the other and go into a skid where the driver is unable to control the wheel due to steering wheel locking up when it happens the VSC and TRAC lights come on and there is a loud and rapid beeping that can be heard inside the vehicle. The issue usually appear when going between 25-40mph in banking curves

NHTSA ID
11468977
Incident
Jun 13, 2022
BrakesElectricalSteering
Filed Nov 20, 2021

While driving on dry freeway or other stable road conditions, the Electronic Stability Control kicks in, braked hard, causing the van to swerve, and the lights on the dash started flashing, accompanied by a loud beeping. This has happened multiple times now. There is no reason for this to be occurring. It is involuntary, sudden, and random. If someone were close behind me, they could rear-end the vehicle. It also sometimes pulls the steering so hard that it swerves into the other lane. This is a serious safety issue that Toyota needs to deal with.

NHTSA ID
11441132
Incident
Oct 20, 2021
BrakesElectricalSteering
Filed Nov 14, 2020

THE VSC SYSTEM IS ENABLING WHILE DRIVING AND MAKING A TURN ON AN OTHERWISE NORMAL ROAD. WHEN IT ENABLES, IT APPLIES THE BRAKE AND SOUNDS A REPEATING ALARM. THE SYSTEM APPLIES THE BRAKE WHILE I AM ATTEMPTING TO MAKE A TURN, AND THIS MAKES ME FEEL UNSAFE, AS IF I HAVE TEMPORARILY LOST CONTROL OF THE VEHICLE WHILE MAKING AN OTHERWISE BENIGN MANEUVER. THE REPEATING ALARM DOES NOT TURN OFF UNTIL I HAVE TURNED THE WHEEL TO THE OPPOSITE DIRECTION FROM THE INITIAL TURN ANGLE. THIS MEANS IF THE TURN IS SLOW, THE ALARM WILL SOUND FOR THE ENTIRE DISTANCE OF THE TURN.

NHTSA ID
11374664
Incident
Nov 8, 2020
Mileage
300,000 mi
Electrical
Filed Jun 26, 2019

STARTED HAVING PROBLEM WITH THE DOORS ON THE VAN THE FRONT DOOR WAS THE FIRST PROBLEM WITH A FAILED DOOR CHEEK CAUSING THE DOOR NOT TO BE ABLE TO BE OPENED HAD TO FORCE IT OPEN AND REMOVE THE DOOR CHEEK DUE TO A WELD THAT HAD BROKEN AWAY FROM THE DOOR IS WHY IT FAILED AND THE SECOND WAS THE POWER SLIDING DOOR ON THE PASSENGER SIDE THE DOOR QUITE WORKING AND THEN WHEN SWITCHED INTO THE MANUAL MODE I WAS UNABLE TO GET THE DOOR TO CLOSE OR IT WOULD CLOSE THEM COME BACK OPEN IT TOOK ALMOST A HOUR TO GET IT TO CLOSE AND STAY CLOSED. THIS BEING THE CAR I TRANSPORT MY KIDS IN THAT'S A BIG SAFETY ISSUE TO ME KNOWING THE DOOR MAY NOT WORK OR MAY NOT SAY CLOSED WHILE DRIVING PLEASE HELP.

NHTSA ID
11222785
Incident
Jun 26, 2019
Electrical
Filed Sep 13, 2018

THE SIDE DOORS HAVE A BUTTON YOU CAN PUSH FOR THEM TO OPEN. I WENT TO OPEN AND SHUT MY DAUGHTER DOOR AND IT WOULD NOT SHUT AFTER LOOKING IT OVER THE WIRE THAT COMES IN AND OUT FOR THE DOORS TO SHUT GOT STUCK IN THE O PART THAT THE CORD RETRACTS TO.BECAUSE OF THIS MY DOOR WOULD NOT CLOSE MANUALLY OR AUTOMATIC PUSHING THE BUTTON. I AM ALSO HAVING PROBLEMS WITH THE CONTROL PANEL WHERE THE FUSES ARE UNDER THE HOOD. ONE FUSE GETS FIXED ANOTHER ONE BREAKS. I HAVE CONFIRMED THIS WITH A AUTO SHOP THE PROBLEM IS WITHIN THE CONTROL PANEL.

NHTSA ID
11129423
Incident
Sep 13, 2018
Mileage
209,000 mi
ElectricalInterior & seatsExterior lighting
Filed Jul 4, 2018
Fire reported

ELECTRICAL FIRE INSIDE PARKED VAN OCCURRED OVERNIGHT AND BURNED DRIVER AND PASSENGER FRONT SEATS, DASH, AND ALL AIR VENTS AND ALL PLASTIC COMPONENT LOCATED NEAR ALL VENTS. VAN WAS PARKED ON STREET IN FRONT OF MY HOUSE.

NHTSA ID
11109535
Incident
Jul 1, 2018
Mileage
179,339 mi
BrakesElectricalSteering
Filed Dec 14, 2017

ON FREEWAY INTERCHANGES, ENTRANCES AND EXITS VSC AND ABS SUDDENLY ENGAGESS. VAN IS NOT AGGRESSIVELY DRIVEN AND WHEN TURNING ON MOUNTAIN ROADS AND SWITCH BACKS VSC AND ABS ENGAGES DESPITE THE SLOW AND CONTROLED STEERING.

NHTSA ID
11054830
Incident
Jun 9, 2012
Mileage
225,000 mi
BrakesDriver assistanceElectrical
Filed Jul 27, 2017

I AM HAVING A MASSIVE PROBLEM WITH MY VSC. RANDOMLY, REGARDLESS OF SPEEDS (IT'S HAPPENED GOING 70 AS WELL AS 25, AND 40 MPH), MY VSC WILL KICK ON, KILL MY SPEED, AND CAUSE ME TO SWERVE. AS YOU CAN IMAGINE, GOING 70 ON AN INTERSTATE WITH OTHER VEHICLES AROUND AND HAVING THIS HAPPEN IS LIFE THREATENING NOT ONLY TO ME AND MY FAMILY BUT OTHER VEHICLES AROUND ME. READING ON SEVERAL AUTO FORUMS, THIS PROBLEM HAS BEEN DRAWN TO THE ATTENTION OF TOYOTA CORPORATE TO NO AVAIL. IT IS ABSOLUTELY BEYOND ME THAT THEY SEE NO REASON TO FILE A RECALL.

NHTSA ID
11011181
Incident
Jul 27, 2017
Mileage
110,000 mi
Electrical
Filed Jun 5, 2017

VERY COMMON PROBLEM: POWER SLIDING DOOR CABLE BROKE STRANDING THE OWNER WITH A HALF OPENED DOOR. THE INTERNET IS FILLED FULL OF PEOPLE WITH THE SAME PROBLEM.

NHTSA ID
10993137
Incident
Jun 4, 2007
Mileage
115,000 mi
Body & structureElectrical
Filed Dec 4, 2016

RIGHT SIDE SLIDING DOOR OPERATES SPORADICALLY, NOT OPENING ALL THE WAY TO LOCK IN PLACE.

NHTSA ID
10929798
Incident
Nov 17, 2016
Electrical
Filed Dec 4, 2016

THE RIGHT SIDE ELECTRIC SIDE DOOR WILL NOT SLIDE ALL THE WAY BACK. IN A STATIONARY POSITION.

NHTSA ID
10929797
Incident
Nov 1, 2016
Mileage
36,000 mi
Electrical
Filed Dec 2, 2016
Fire reported

ON AUGUST 29, 2016 WE WERE AWOKEN BY THE FIRE DEPARTMENT AT 3:30AM LETTING US KNOW OUR 2004 TOYOTA SIENNA WAS ON FIRE IN THE DRIVEWAY. THEY WERE ABLE TO BREAK INTO THE VAN AND CONTAIN THE FIRE BUT THE VEHICLE WAS COMPLETELY BURNT UP ON THE FRONT RIGHT SIDE AND A TOTAL LOSS FOR OUR FAMILY. IT APPEARED TO BE AN ELECTRICAL FIRE UNDER THE DASHBOARD. WE FILED A COMPLAINT/CLAIM WITH TOYOTA THE FOLLOWING WEEK AND AS OF DECEMBER 2, 2016, STILL HAVE NOT GOTTEN A RESOLUTION AND HAVE NOT BEEN CLEARED BY TOYOTA TO EVEN TOW THE VEHICLE. WE HAVE PLACED NUMEROUS CALLS TO THEIR CUSTOMER SERVICE DIVISION. INITIALLY, WE WERE TOLD CLAIMS DEPARTMENT HAS UP TO 30 BUSINESS DAYS TO RESPOND TO THE CLAIM. ONCE WE EXCEEDED THE 30 BUSINESS DAYS ' WE CONTACTED AGAIN AND WERE THEN TOLD THEY 'TYPICALLY' TAKE 30 DAYS BUT IT COULD BE LONGER. PREVIOUSLY - TOYOTA SENT OUT A FIRE INVESTIGATOR IN OCTOBER. IN A FOLLOW UP CALL TO THAT INVESTIGATOR BY US ' HE CONFIRMED HE TURNED OVER HIS FINDINGS TO TOYOTA AND LET US KNOW THAT THE CAUSE WAS UNABLE TO BE DETERMINED.

NHTSA ID
10929561
Incident
Aug 29, 2016
Electrical
Filed Nov 1, 2016

POWER SLIDING SIDE DOORS, BOTH PASSENGER AND DRIVE SIDES, DO NOT WORK. I HAD THE DEALER REPAIR THE DRIVER'S SIDE A FEW YEARS AGO FOR ABOUT $1,600. LAST YEAR, THE PASSENGER SIDE DOOR STOPPED WORKING. I DON'T WANT TO PAY ANOTHER $1,600 TO HAVE THIS DOOR REPLACED GIVEN ALL THE COMPLAINTS THAT I SEE ON THE WEB REGARDING THIS ISSUE AS I AM CONCERNED THIS WILL BREAK AGAIN. BASICALLY, WE DON'T USE THE PASSENGER SIDE DOOR ANYMORE, BECAUSE WE ARE AFRAID IT WILL GET STUCK AND WE WON'T BE ABLE TO CLOSE IT; WHICH IS WHAT HAPPENED WITH THE DRIVER SIDE DOOR. THIS SEEMS TO BE A SERIOUS SAFETY ISSUE. MANY PEOPLE ARE CLAMORING FOR A SAFETY RECALL; 1) HTTPS://WWW.FACEBOOK.COM/TOYOTA-SIENNA-FAULTY-POWER-SLIDING-DOORS-233250320033754/; 2) HTTP://REPAIRPAL.COM/PROBLEM-WITH-DOOR-MECHANISM-IN-ELECTRIC-SLIDING-DOORS-992

NHTSA ID
10923716
Incident
Jul 1, 2015
Mileage
42,000 mi
Body & structureElectrical
Filed Oct 3, 2016

IN GROCERY STORE PARKING LOT ,PUT GROCERIES IN DRIVER SIDE BACK POWER SLIDING DOOR . WENT TO SHUT AND DOOR WOULD NOT SHUT ALL THE WAY . IT WAS STUCK .FINELY GOT IT SHUT AFTER ,ABOUT 30 MINUTES .GOT HOME POWER CABLE HAD BROKEN RUSTED AND FRAYED .RECALL WAS FOUND ,BUT TOYOTA WILL NOT FIX !!! THIS HAPPEN 2YRS. AGO 2014 & STILL TRYING TO GET THIS RECALL FIXED ..THEY SAID I HAD TO MANY MILES ON THE VAN ,THAT I GOT IN 2011.. IT HAD 146,892 MILES WHEN THE DOOR CABLE BROKE & WAS INSPECTED . THIS IS VERY DANGEROUS .I WILL NOT LET ANY CHILDREN SIT NEXT TO THAT BROKEN POWERED BACK DRIVER SLIDING DOOR !! THIS SHOULD BE A MANDATORY RECALL !! MILES SHOULD NOT BE A CONCERN ! LIFE OF A PERSON SHOULD BE . I'M STILL FIGHTING TO GET THIS FIXED & IT'S 2016 .. BROKEN ,RUSTED & FRAYED POWER CABLE NOT FUNCTIONAL & INOPERATIVE & CAN BE VERY DANGEROUS ! BECAUSE IT'S POWERED WITH OR WITHOUT THE AUTOMATIC DOOR FEATURE .TOYOTA NEEDS TO UP DATE THIS RECALL TO A SAFETY MANDATORY RECALL WITH NO LIMITS !!!!

NHTSA ID
10911200
Incident
Mar 2, 2014
Mileage
146,800 mi
BrakesDriver assistanceElectrical
Filed Jul 11, 2016

THE VSC SENSOR IS ACTIVATING DURING NORMAL DRIVING CONDITIONS WITHOUT WARNING. THIS IS CAUSING THE VAN TO AGGRESSIVELY APPLY THE BRAKES AND LOSE ACCELERATION. THIS ISSUE MAINLY OCCURS WHEN TURNING DOWN WHILE GOING DOWN HILL, HOWEVER IT HAPPENS RANDOMLY IN OTHER INSTANCES AS WELL. I HAVE BEEN IN SEVERAL LIFE THREATENING INSTANCES WHERE THE BRAKES ARE BEING APPLIED WHILE TRAVELING THROUGH MOUNTAINS WITH LARGE SEMI TRUCKS BEHIND ME.. NEARLY CAUSING SEVERAL ACCIDENTS. MY RESEARCH POINTS TO A FEW THINGS THAT COULD POSSIBLY BE THE CULPRIT: THE YAW SENSOR STEARING WHEEL ROTATIONAL POSITION SENSOR VSC COMPUTER MODULE THIS VIDEO CAPTURES EXACTLY WHAT IS HAPPENING TO MY VEHICLE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=TGMJAFPIFKO I CANNOT FIND ANY INSTANCES WHERE THIS ISSUE WAS FIXED ONLINE

NHTSA ID
10884131
Incident
Jul 4, 2016
Mileage
79,000 mi
Driver assistanceElectrical
Filed Jun 16, 2016

MY REAR DOOR IS NOT WORKING, I HAVE VISITED TWO TOYOTA DEALERSHIP AND THEY TOLD MY THE REAR LIFT GATE AND REAR HATCH LATCH BOTH OF THEM NEEDS TO BE REPLACE. WE DID THAT RELAPACEMT . THE PROBLEM HAS NOT BEING SOLVED, WE TRIED TO MAKE THE DOOR WORKING MANUALLY INSTEAD OF AUTOMATICALLY ALSO THIS WAY IS NOT HELPFUL. IT LOOKS LIKE WE REACHING TO CLOSED WAY.

NHTSA ID
10874648
Incident
Apr 30, 2016
Body & structureElectrical
Filed May 23, 2016

THE DRIVER'S SIDE SLIDING DOOR NO LONGER OPENS/CLOSES WHEN THE BUTTONS ARE PUSHED (FROM THE CEILING IN THE FRONT, FROM A REMOTE KEY, AND FROM THE BUTTON RIGHT NEXT TO THE DOOR.)

NHTSA ID
10870361
Incident
Jan 11, 2016
Mileage
152,000 mi
Body & structureElectrical
Filed Apr 18, 2016

TAKATA RECALL I HAVE A TOYOTA SIENNA 2004. LAST YEAR, THE SLIDING DOOR CABLE WAS BROKEN AND IT WAS JUST PAST THE WARRANTY. I HAD TO PAY $1,200 TO HAVE IT FIXED AS THE DOOR COULD BE OPEN. AND THEN AFTER A FEW MONTH, THE DOOR CAN'T OPEN AUTOMATICALLY AND THE DEALER SAID A MOTOR FAILURE WHICH WOULD COST ANOTHER $1,000. I HEARD A LOT OF COMPLAINTS ABOUT TOYOTA SIENNA SLIDING DOOR AND UNFORTUNATE I AM ONE OF THE VICTIMS. I URGE TOYOTA TO TAKE THE RESPONSIBILITY AND PAY CUSTOMERS BACK.

NHTSA ID
10860104
Incident
Apr 18, 2016
Body & structureElectrical
Filed Feb 13, 2016

REAR PASSENGER ELECTRIC SLIDING DOOR DOES NOT OPEN OR CLOSE AND FAILED ONE DAY. THE DOOR LATCH ASSEMBLY IS ELECTRICALLY OPERATED AND THERE IS NO MANUAL OVERRIDE. THE DOOR CAN ONLY BE OPERATED ELECTRICALLY AND CANNOT BE OPENED MANUALLY AT ALL WITH OUT MAKING A $1500 - $3500 REPAIR TO REPLACE THE FAULTY ELECTRICAL SYSTEM (DOOR LATCH ASSEMBLY AND DOOR MOTOR) OF THE VEHICLE. THIS IS A POTENTIALLY LIFE THREATENING SITUATION FOR SMALL CHILDREN SINCE IF THERE IS AN ACCIDENT HOW ARE YOU GOING TO GET THE CHILDREN OUT OF THE VEHICLE SINCE THE DOOR CANNOT BE OPERATED MANUALLY? THIS ISSUE NEEDS TO BE INVESTIGATED AND A TOTAL RECALL OF ALL ELECTRICAL DOOR ASSEMBLIES NEED TO BE MADE FOR ALL YEARS AFFECTED AND A MANUAL OVERRIDE NEEDS TO BE ENGINEERED SUCH THAT CHILDREN'S LIVES ARE NOT AT RISK DUE TO FAULTY ENGINEERING.

NHTSA ID
10825990
Incident
Feb 5, 2016
Mileage
125,000 mi
ElectricalSteering
Filed Oct 5, 2015

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT 35 MPH, THE VSC AND THE ABS WARNING LIGHTS ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO STATED THAT WHEN THE FAILURE OCCURRED, THE FRONT OF THE VEHICLE BEGAN TO SWERVE INTO OTHER LANES WHILE THE REAR OF THE VEHICLE WENT IN THE OPPOSITE DIRECTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE STEERING SENSOR WAS REPLACED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 264,888.

NHTSA ID
10779699
Incident
Aug 31, 2015
Mileage
264,888 mi
Body & structureElectrical
Filed Oct 1, 2015

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE ATTEMPTING TO OPEN THE VEHICLE'S AUTOMATIC DOORS, THE CONTACT HEARD AN ABNORMAL NOISE. WHILE TRYING TO CLOSE THE DOORS, THE DRIVER SIDE SLIDING DOOR WOULD NOT CLOSE. THE CONTACT TOOK A CLOSER LOOK AND NOTICED THAT THERE WAS A FRAYED CABLE ON THE TOP SIDE OF THE AUTOMATIC DOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CABLE WAS CUT FOR THE CONTACT TO BE ABLE TO CLOSE THE DOOR MANUALLY. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR BECAME INOPERABLE APPROXIMATELY THREE WEEKS LATER WITH THE CABLE BEING FRAYED AT THE TOP OF THE DOOR AND WOULD NOT CLOSE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CABLE WAS CUT AND THE DOOR WAS CLOSED. THE CONTACT STATED THAT THE MECHANIC STOPPED ELECTRICITY FROM GOING TO THE DOOR SO THAT THE DOOR COULD BE OPENED AND CLOSED MANUALLY AS AN INTERIM REPAIR. SINCE THE DOORS WERE ORIGINALLY AUTOMATICALLY POWERED TO OPEN AND CLOSE, THEY BECAME VERY HARD TO OPERATE. THE FAILURE MILEAGE WAS 134,000.

NHTSA ID
10778983
Incident
Oct 17, 2014
Mileage
134,000 mi
Body & structureElectrical
Filed Sep 2, 2015

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE AUTOMATIC SLIDING DOOR FAILED TO OPEN AND THE WIRES WERE CORRODED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 197,000.

NHTSA ID
10761088
Incident
Jun 10, 2014
Mileage
197,000 mi
Electrical
Filed Aug 11, 2015

THE ELECTRIC SLIDING DOOR DOES NOT CLOSE. IT CONSTANTLY SHUTS AND OPENS. IF A PERSON IS STEPPING INTO THE CAR THE DOOR WILL CLOSE ON THE PERSON UNLESS THEY PHYSICALLY MANHANDLE THE DOOR. AN ADULT HAD A DIFFICULT TIME STOPPING THE DOOR FROM CLOSING ON HER. DURING THE WINTER MONTHS THE SLIDING DOORS WILL NOT OPEN. SOME HOW THE HANDLE RELEASE THE DOOR AJAR BEEPING NOISE BUT THE DOORS WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. PEOPLE NEED TO CLIMB TO THE BACK FROM THE FRONT. WE RECEIVED A RECALL NOTICE BUT WHEN WE TOOK OUR CAR IN TO THE DEALERSHIP IT WAS BEYOND THE 9 YEAR LIMIT. THE DEALERSHIP SAID IT WOULD BE OVER $1000 TO REPAIR. WE HAVE SINCE HAD AN ACCIDENT RELATED TO THE SPARE TIRE RECALL THAT WE THOUGHT THE TOYOTA DEALERSHIP REMEDIED. I NOW REALIZE THE PROBLEM AND ISSUES WITH MANUFACTURE ERRORS AND RESPONSIBILITY. I BELIEVE TOYOTA SHOULD BE RESPONSIBLE TO REPAIR THE SLIDING DOOR ISSUES BEFORE SOMEONE GETS CRUSHED IN THE ELECTRIC SLIDER. IF EVER WE WERE IN AN ACCIDENT IN THE WINTER, HOW WOULD THE PEOPLE SITTING IN THE MIDDLE ROWS EXIT THE CAR. THERE NEEDS TO BE A BETTER SYSTEM TO INFORM CONSUMERS OF FAULTY EQUIPMENT BEFORE AN ACCIDENT HAPPENS. MANUFACTURERS NEED TO BE RESPONSIBLE BEFORE AN INCIDENT OCCURS. WHEN I CALLED TOYOTA, THEY SAID THAT I DID NOT HAVE A SERVICE HISTORY OR BRAND LOYALTY. WE HAVE OWNED OUR TOYOTA FOR 8 YEARS! WE HAVE TAKEN OUR CAR TO LOCAL MECHANICS EXCEPT FOR ISSUES OF RECALL. OUR FRIENDS BOUGHT A TOYOTA SIENNA DUE TO OUR RECOMMENDATION AND CAR HISTORY. 2 WEEKS AGO WE JUST PURCHASED A TOYOTA PRIUS FOR OUR DAUGHTER. THAT IS CUSTOMER LOYALTY.

NHTSA ID
10747845
Incident
Dec 28, 2012
Electrical
Filed Mar 4, 2015

PASSENGER REAR SLIDING AUTOMATIC DOOR'S CABLE FRAYED. CALLED TOYOTA AND THEY STATED THERE WAS AN EXTENDED WARRANTY AND IT WOULD BE COVERED AT NO CHARGE. I HAD NOT BEEN ABLE TO LEAVE THE VEHICLE BECAUSE IT WAS NEEDED AND MADE OUR WAY AROUND THE ISSUE. I WOULD LIKE TO SELL THE VAN BUT NOW I AM TOLD IT WILL BE ALMOST 2000 TO FIX BECAUSE IT IS OUT OF WARRANTY?? MAKES NO SENSE AS WHEN I INITIALLY CALLED, THEY STATED IT WOULD BE NO CHARGE AND NEVER MENTIONED ANYTHING ABOUT TIME OR MILEAGE. I BEG TO DIFFER ON THIS ISSUE AS WHEN I MADE THE INITIAL CALL IT WAS COVERED. SO SHOULDN'T IT STILL BE? *TR

NHTSA ID
10692014
Incident
Jun 25, 2012
Mileage
68,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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