2004 Toyota Sienna Seat belts Problems

Driver's side seat belt buckle stopped locking in seat belt. Buckle unit then came apart. I called toyota; was informed that there was a recall on this matter. I was told that I was 2 years past the scope of the recall. I informed them I never received a notice of recall so how would I be aware of problem until it occurred. Spoke to supervisor was told I was no longer covered under recall. Went to 2 mechanics and was unable to obtain needed part. I feel that for this safety item there should be no time limit on a recall and I felt Toyotas help in remeding the situation was poor especially as they tout their vehicles safety.

NHTSA ID

11451260

Incident

Mar 1, 2020

Drivers side seat belt broke and was replaced. Fuel sensor not replaced causes vehicle to hesitate at times at freeway speed

NHTSA ID

11418501

Incident

May 25, 2021

FROM THE TIME I PURCHASED MY 2004 TOYOTA SIENNA, THE DRIVER-SIDE SEAT BELT HAS NEVER WORKED PROPERLY. MOST OF THE TIME IT WOULD NOT RETRACT, BUT WAS SOMETIMES FIXABLE BY MOVING THE HEIGHT ADJUSTER UP AND DOWN. SOMETIMES IT WOULD BE OVER-EXTENDED FOR DAYS, THEN RETRACT ON ITS OWN. IT IS NOW FULLY EXTENDED AND UNABLE TO RETRACT. I MADE AN APPOINTMENT TWO WEEKS IN ADVANCE WITH A TOYOTA DEALERSHIP (80 MILES AWAY) TO FIX IT BUT, BECAUSE OF A MISCOMMUNICATION, THEY WERE PREOCCUPIED WITH REPAIRING FOUR RECALL ISSUES AND NEGLECTED TO ADDRESS THE SEAT BELT PROBLEM. INSTEAD, THEY GAVE ME AN ESTIMATE OF $335 TO REPLACE IT. THE FOLLOWING STATEMENT, DATED JAN 7, 2016, WAS SENT TO OWNERS OF 2004-2006 TOYOTA SIENNAS. APPARENTLY THE FORMER VEHICLE OWNER DID NOT FOLLOW THROUGH. I PURCHASED THE VEHICLE FROM A MAUI DEALERSHIP IN OCTOBER OF 2018. "WARRANTY ENHANCEMENT PROGRAM ' ZF2 2004 ' 2006 MODEL YEAR SIENNA VEHICLES EXTENSION OF WARRANTY COVERAGE FOR FRONT SEATBELT ASSEMBLIES TOYOTA HAS RECEIVED A NUMBER OF REPORTS REGARDING FRONT SEATBELTS IN CERTAIN 2004 ' 2006 MODEL YEAR SIENNA VEHICLES. IN THESE REPORTS, CUSTOMERS HAVE INDICATED THAT THE FRONT SEATBELTS (RIGHT AND/OR LEFT) MAY SLOWLY OR NON-SMOOTHLY RETRACT. ALTHOUGH THE FRONT SEATBELT ASSEMBLY IS COVERED BY TOYOTA'S NEW VEHICLE LIMITED WARRANTY FOR 5 YEARS OR 60,000 MILES (WHICHEVER COMES FIRST), WE AT TOYOTA CARE ABOUT THE CUSTOMERS' OWNERSHIP EXPERIENCE. TOYOTA IS NOW EXTENDING THE WARRANTY COVERAGE FOR REPAIRS RELATED TO SLOW OR NON-SMOOTH RETRACTION OF FRONT SEATBELTS." SINCE THIS IS OBVIOUSLY A COMMON AND HAZARDOUS PROBLEM WITH 2004-2006 SIENNAS, IT SEEMS LIKE IT SHOULD BE WARRANTIED UNDER A RECALL PROGRAM.

NHTSA ID

11402601

Incident

Feb 21, 2021

Mileage

90,000 mi

1) SEATBELT TWISTS AND GETS JAMMED IN THE GUIDE NEAR THE RETRACTOR. SEAT BELT PULLS OUT, BUT THEN WILL NOT RETRACT AS IT IS WEDGED IN THE GUIDE.THIS HAS HAPPENED NUMEROUS TIMES, BUT NOW IT IS QUITE WEDGED. AND UNUSABLE AT THE MOMENT. 2) CABLE THAT PULLS THE SIDE DOOR OPEN AND CLOSED HAS RUSTED AND BROKEN. THIS WAS SUBJECT TO A TOYOTA VOLUNTARY SERVICE CAMPAIGN, BUT MY PROBLEM STARTED AFTER THE EXPIRATION OF THE SERVICE CAMPAIGN.

NHTSA ID

11287531

Incident

Dec 3, 2019

Mileage

165,000 mi

PASSENGER SIDE SEATBELT CONSTANTLY GETS JAMMED UP, FOLDED OVER AND RENDERS IT UN-USEABLE. VERY UNSAFE!!!! I JUST FIXED IT SO I AM NOT GOING TO RECREATE THE SCENARIO JUST TO GET A PHOTO....THIS IS THE 5TH TIME IT HAS HAPPENED!

NHTSA ID

11208668

Incident

Mar 31, 2019

Mileage

75,000 mi

SEATBELT IS NOT PULLING WHEN BUCKLING UP ON THE PASSENGER SEAT.

NHTSA ID

11194258

Incident

Apr 4, 2019

SEAT BELT BUCKLE UNLATCHES ITSELF WHILE DRIVING (CITY STREETS AS WELL AS HIGHWAY) OR STATIONARY. THIS OCCURS EVER AFTER SHOVING THE TONGUE BACK AND FORTH IN THE LATCH SEVERAL TIMES AND IT REMAINS LATCHED. LATER, IT WILL UNLATCH ITSELF. IT HAS OCCURRED MOSTLY ON STRAIGHTAWAYS, BUT ALSO IN TURNS. I REMOVED THE LATCH ASSEMBLY AND BLEW COMPRESSED AIR THROUGH IT. TWO LARGE RED PLASTIC PIECES CAME OUT, BUT THE PROBLEM RETURNED ON THE NEXT DRIVE. THIS SITUATION HAS BEEN GOING ON FOR ABOUT TWO WEEKS NOW. IT HAS OCCURRED FROM ZERO TO 65 MILES AN HOUR.

NHTSA ID

11032190

Incident

Oct 7, 2017

Mileage

111,000 mi

THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS DO NOT RETRACT. HAVE TO YANK THEM AND TRY ALL KINDS OF THINGS TO GET THEM TO RETRACT.

NHTSA ID

10956157

Incident

Feb 12, 2017

Mileage

125,000 mi

DRIVER'S SIDE SEAT BELT ONCE ENGAGED IN CLIP IT KEEPS ON COMING OFF. SOMETIMES IT TAKES SEVERAL TIMES FOR SEAT BELT TO STAY ENGAGED.

NHTSA ID

10938729

Incident

Dec 1, 2016

WAS GETTING INTO VAN TO DRIVE AND PULLED THE SEATBELT ACROSS MY CHEST, IT WAS SLACK SO PULLED A LITTLE MORE TO GET IT TO RETRACT AND COME OUT, IT WOULD NOT, KEPT COMING OUT AND STUCK ALL THE WAY OUT NOW. WOULD NOT GO BACK IN.

NHTSA ID

10936089

Incident

Dec 15, 2016

Mileage

94,000 mi

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT FAILED TO PROPERLY RESTRAIN HER. WHILE DRIVING AND WHILE ALSO IN PARK, THE SEAT BELT WOULD RELEASE AND UNSECURED THE CONTACT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 113,310.

NHTSA ID

10875646

Incident

Jan 1, 2016

Mileage

113,310 mi

FRONT PASSENGER SIDE SEAT BELT GETS JAMMED WHERE IT COMES OUT OF PILLAR. WON'T RETRACT OR PULL OUT. I HAVE TO REMOVE TRIM AND PULL IT LOOSE FROM INSIDE. THIS HAS HAPPENED MANY TIMES OVER THE LAST SEVERAL YEARS AND IF YOU GOOGLE IT YOU WILL FIND MANY HITS ON THIS.

NHTSA ID

10862308

Incident

Apr 26, 2016

TOYOTA HAS OFFERED A WARRANTY EXTENSION ON DEFECTIVE DRIVER/PASSENGER SEATBELT MECHANISM, HOWEVER, WHEN I VISITED THE DEALER AND AFTER THEY HAVE CONFIRMED THAT MY SEATBELTS ARE DEFECTIVE, THEY CANNOT PROVIDE AN ESTIMATE ON WHEN THE PARTS NEEDED FOR REPAIR WOULD BE AVAILABLE. I OPENED A CASE WITH TOYOTA CORPORATE, HOWEVER, AFTER NUMEROUS PHONE CALLS AND PROMISES FOR CALLBACK AND RESOLUTION THEY HAVE NOT RETURNED A SINGLE PHONE CALL. THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED ASAP NOT AFTER SOMEONE DIES IN AN ACCIDENT DUE TO DEFECTIVE SEATBELTS. SYMPTOMS INCLUDE SEATBELTS NOT RETRIEVING, GETTING STUCK, AND OVERALL NOT ADVANCING IN OR OUT REQUIRING THAT THEY BE LOOSE WHEN DRIVING. SEATBELTS ARE GETTING STUCK AT DIFFERENT TIMES, BUT MOST FREQUENTLY WHEN BEING OPERATED SUCH AS EXTENDED OR RETRACTED. ONCE THE SEATBELT IS STUCK, IT'S VERY DIFFICULT TO GET IT GOING AGAIN SUCH THAT MY SPOUSE HAD TO DRIVE HOME ON A FEW OCCASIONS WITHOUT THE SEATBELT. TOYOTA KNOWS ABOUT THIS ISSUE, BUT IS NOT DOING ANYTHING TO FIX IT.

NHTSA ID

10855609

Incident

Apr 8, 2016

Mileage

100,000 mi

FRONT SEAT BELTS FAIL TO RETRACT BACK. I SPEND ATLEAST 15 MINS TO RETRACT IT BACK WITH PLIERS EACH TIME IT HAPPENS. HUGE SAFETY ISSUE AS MY FAMILY WITH KIDS USE THE VAN. THE ISSUE IS HAPPENING SINCE I BOUGHT THE VAN (USED) IN JAN2015 AND IT HAPPENED AGAIN TODAY 4/12/2016

NHTSA ID

10855097

Incident

Feb 1, 2015

Mileage

120,000 mi

THE PROBLEM: FRONT SEAT BELTS INTERMITTENTLY FAIL TO RETRACT. THIS ISSUE HAS BEEN OBSERVED TO OCCUR WHEN GETTING INTO THE CAR AND FASTENING THE SEATBELT. THIS ISSUE OCCURS INFREQUENTLY BUT REPEATEDLY. TOYOTA HAS PROVIDED A "WARRANTY ENHANCEMENT" FOR THIS PROBLEM. HOWEVER, THE PROBLEM CANNOT BE DUPLICATED "ON DEMAND" AT THE DEALERSHIP (TOYOTA OF PUYALLUP), SO THE DEALERSHIP IS REFUSING TO FIX THE PROBLEM. I HAVE REPEATEDLY EXPLAINED TO THE DEALERSHIP AND TOYOTA CORPORATE THAT THE ISSUE IS INTERMITTENT AND CANNOT BE DUPLICATED "ON DEMAND", AND TOYOTA CORPORATE HAS IN FACT AFFIRMED THAT THE ISSUE IS INDEED "INTERMITTENT." BUT THEY STILL REFUSE TO REPLACE THE SEATBELT MECHANISM WITH AN UPDATED VERSION THAT PURPORTEDLY REMEDIES THE PROBLEM, SIMPLY BECAUSE THE ISSUE CANNOT BE DUPLICATED AT THE TIME WHEN THE CAR HAPPENS TO BE AT THE DEALERSHIP FOR SERVICING. MY CONCERN HERE IS THAT SEATBELTS ARE (OBVIOUSLY) AN INTEGRAL FACET OF PASSENGER RESTRAINT DURING AN ACCIDENT, SO I'M PERPLEXED AS TO WHY TOYOTA IS UNWILLING TO FIX A PROBLEM THAT WOULD APPEAR TO BE RELATED TO PASSENGER SAFETY AND IS -- BY THEIR OWN ADMISSION -- KNOWN TO BE INTERMITTENTLY DUPLICABLE.

NHTSA ID

10852927

Incident

Feb 8, 2016

Mileage

90,000 mi

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V429000 (POWER TRAIN) AND 05V327000 (SEAT BELT) AND STATED THAT THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.

NHTSA ID

10836941

Incident

Jul 28, 2015

THE FRONT DRIVER'S SIDE SEAT BELT HAS A TENDENCY TO FOLD OVER AND GET JAMMED IN THE SLOT WHERE IT RETRACTS. A QUICK SEACH ONLINE HAS FOUND MANY OWNERS WITH THIS SIMILAR ISSUE. WHEN THIS ISSUE OCCURS, IT PRETTY MUCH LEAVES US IN AN UNPROTECTED AND DANGEROUS STATE. SURPRISINGLY, WHAT APPEARS TO BE A SIMILAR PROBLEM HAS PROMPTED A RECALL FOR THE SECOND ROW PASSENGER SEATS, BUT NOT FOR THE FRONT DRIVER'S SIDE. BASED ON THE NUMEROUS CUSTOMER COMPLAINTS ONLINE, IT APPEARS TOYOTA'S ONLY SOLUTION IS TO HAVE CUSTOMERS REPLACE THE SEATBELT SYSTEM FOR HUNDREDS AND HUNDREDS OF DOLLARS. IN REGARDS TO THIS KIND OF SAFETY CONCERN, I AS THE CONSUMER FEEL THAT TOYOTA SHOULD BE RESPONSIBLE TO REPLACE THIS OBVIOUS DESIGN FLAW/OR PRODUCTION DEFECT IMMEDIATELY BY ISSUING A RECALL PARTICULARLY FOR THE DRIVER'S SIDE FRONT. I'M URGING INVESTIGATION INTO THIS SO THAT A SOLUTION CAN BE OBTAINED, BEFORE IT IS TOO LATE, AND SOMEONE IS SERIOUSLY INJURED IN THE EVENT OF AN EMERGENCY OR ACCIDENT. THE SEAT BELT SEEMS TO FOLD OVER TOO EASILY WHEN SEAT BELT IS PULLED A LITTLE FASTER (NOT TO BE CONFUSED WITH THE CLICK AND STOP, WHICH IS HOW ALL SEAT BELTS ARE DESIGNED). THIS IS SEEMINGLY A REGULAR OCCURANCE NOW IN MY CASE, AND FOR THE AFFECTED SIENNA OWNERS, WE CAN'T KEEP TAKING THE CAR BACK TO THE DEALERSHIP, OR TAKING THE INNER PANEL OUT TO FIX OURSELVES (WHICH IS WHAT I'VE BEEN DOING), EVERY OTHER DAY. PLEASE ISSUE A RECALL FOR THIS, AS I AM SURE MANY OWNERS WILL BE VERY GRATEFUL FOR THIS. THANK YOU.

NHTSA ID

10822715

Incident

Jan 27, 2016

Mileage

124,000 mi

DRIVERS SEATBELT FOLD OVER AND BECOMES STUCK IN ITS RETRACTION SLOT. SEATBELT IS UNUSABLE. I NEED TO DRIVE WITHOUT A SEATBELT. UNABLE TO FIX BY SELF. I THEN NEED TO TAKE TO DEALER OR MECHANIC TO HAVE SEATBELT UNTWISTED. THIS HAS OCCURRED NUMEROUS TIMES OVER THE PAST 3-5 YEARS. [INTERNET SEARCH FINDS NUMEROUS PERSONS COMPLAINING ABOUT THIS ISSUE FOR 2004 SIENNA]. *TR

NHTSA ID

10662630

Incident

Dec 5, 2011

Mileage

80,000 mi

THE FRONT PASSENGER SEAT BELT GOT STUCK IN LOOSE CONDITION SO IT IS UNSAFE FOR ANYONE TO SIT IN THE FRONT PASSENGER SEAT. *TR

NHTSA ID

10637766

Incident

Sep 20, 2014

Mileage

110,000 mi

THE DRIVER SIDE SEATBELT TWISTS AND GETS STUCK IN THE BEZEL. THIS HAS HAPPENED SEVERAL TIMES AND I HAVE BEEN ABLE TO FIX IT AFTER WORKING ON IT FOR A FEW MINUTES BUT TODAY IT HAPPENED AGAIN AND I WAS UNABLE TO FIX IT AND AM FORCED TO DRIVE WITHOUT A DRIVERS SEATBELT!!! I HAVE ONLY OWNED THIS CAR FOR THREE WEEKS AND HAVE HAD THIS SEAT BELT GET STUCK AFTER NORMAL USE AT LEAST 6 TIMES. *TR

NHTSA ID

10615441

Incident

Jul 7, 2014

Mileage

119,000 mi

THE DRIVER'S SIDE SEATBELT GETS FOLDED UP AND CANNOT RETRACT. THIS WAS A SAFETY ISSUE BECAUSE I HAD TO DRIVE WITH NO EFFECTIVE SEATBELT UNTIL I COULD GET HOME AND FIX IT. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. ONCE I TOOK IT TO GET FIXED BUT RECENTLY I LEARNED HOW TO FIX IT MYSELF. THIS REQUIRED TOOLS AND ABOUT 30 MINUTES TO COMPLETE. IF THIS HAPPENS AGAIN WHEN I AM NOT AT HOME OR DON'T HAVE TIME TO FIX IT, I'LL BE IN THE SAME UNSAFE SITUATION AGAIN. PLEASE ISSUE A RECALL. *TR

NHTSA ID

10610965

Incident

Jul 3, 2014

Mileage

113,344 mi

THE DRIVER SIDE SEATBELT GETS JAMMED AND CANNOT BE USED. THIS HAS HAPPENED MULTIPLE TIMES AND RENDERS THE VEHICLE UNUSABLE. *JS

NHTSA ID

10592138

Incident

May 13, 2014

Mileage

100,000 mi

BOTH FRONT SEAT BELTS FAIL TO RETRACT, REMAINING MUCH TOO LOOSE TO PROVIDE SAFETY TO PASSENGER. I HAVE BEEN ABLE TO FOOL WITH THE MECHANISM IN VARIOUS WAYS AND GET THE SEATBELT WORKING AGAIN UNTIL TODAY -- 3-28-14. DRIVER'S SIDE IS FULLY EXTENDED, FOLDED OVER, AND THERE IS NO WAY TO GET IT UNFOLDED AND REACTIVATE THE RETRACTING NOW THAT IT IS FULLY EXTENDED. I HAVE ACTUALLY BEEN FUSSING WITH THIS ON AND OFF FOR A COUPLE OF YEARS, BUT IN THE LAST MONTH IT IS CONSTANT. I LOOKED FOR A SOLUTION ONLINE AND DISCOVERED IT IS A VERY COMMON PROBLEM FOR SIENNA OWNERS. ALL AGREE THAT ONCE THE BELT IS ALL THE WAY OUT, IT CANNOT BE FIDDLED WITH ENOUGH TO FIX IT. *TR

NHTSA ID

10575433

Incident

Feb 3, 2014

Mileage

142,500 mi

I LOVE THIS VEHICLE, BUT THE DRIVERS SIDE SEATBELT PERIODICALLY STICKS. I'VE TRIED PULLING MORE BELT OUT, OFTEN RUNNING OUT OF BELT AND NOT BEING ABLE TO GET UNSTUCK INITIALLY. SOMETIMES THE BELT HAS FOLDED OVER, BUT NOT IN ALL INSTANCES. I HAVE OFTEN HAD TO USE NEEDLE NOSE PLIERS TO GRIP, PULL AND/OR FLIP THE BELT OVER IF FOLDED. OFTEN THIS TAKES 10 MINUTES TO CORRECT. THIS HAS HAPPENED WHEN I'M NOT AT HOME, AND I'VE HAD TO DRIVE HOME WITH NO SEAT BELT. THIS IS A CONSISTENT PROBLEM, AND ONE MY TUNDRA, AVALON AND ECHO DO NOT EXPERIENCE. I AM AN AVID TOYOTA OWNER, STILL OWNING 3 OF 4 I'VE BOUGHT. TOYOTA SHOULD RESOLVE THIS ISSUE AS IT SEEMS FROM THE ONLINE COMMUNITY THAT SEAT BELTS 'LOCKING' IS A PERSISTENT ISSUE. *TR

NHTSA ID

10574996

Incident

Mar 26, 2014

Mileage

149,943 mi

ON THE DAY I PURCHASED THIS (USED) VEHICLE, I NOTICED THAT THE DRIVER'S SIDE SEATBELT WOULD NOT RETRACT. AFTER EXAMINING THE SEAT BELT I NOTICED THAT IT HAD FOLDED IN ON ITSELF AND WAS JAMMED AT THE SITE OF WHERE IT RETRACTS. I COULD SEE THAT BELT WAS NOT ONLY FOLDED ON ITSELF FROM THE OUTSIDE, BUT ALSO PAST THE PLASTIC HARDWARE AND BEHIND THE CASING. I COULD NOT UNFOLD THE BELT WITH MY HANDS BECAUSE THE FOLDED PART OF THE BELT WAS INSIDE THE PLASTIC, WHICH I BELIEVE IS WHERE THE TROUBLE WAS OCCURRING. I HAD TO DRIVE HOME WITH A LOOSE SEATBELT (AS I HAD PULLED IT OUT WHILE TRYING TO GET IT TO RETRACT) AND USE A PAIR OF PLIERS TO UNTWIST THE FOLDED PART. THIS HAS HAPPENED EVERY SINGLE DAY SINCE I PURCHASED THIS VEHICLE 6 DAYS AGO. I CALLED MY TOYOTA DEALER WHO SAID THERE IS A SEAT BELT RECALL FOR THE SECOND ROW SEAT BELT, FOR THE SAME PROBLEM, HOWEVER, THERE IS NO RECALL FOR THE DRIVER'S SIDE AND THEREFORE THEY COULD NOT FIX THE PROBLEM. IT IS A BIG PROBLEM WHEN I AM OUT IN PUBLIC AND CANNOT GET THE SEATBELT UNFOLDED. I AM FORCED TO DRIVE MY VEHICLE BACK HOME WITHOUT THE ABILITY/PROTECTION OF USING A SEATBELT. *TR

NHTSA ID

10574641

Incident

Mar 20, 2014

Mileage

102,678 mi