Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2004 Toyota Sienna submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 24 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT 5 MPH, THE REAR PASSENGER SIDE WINDOW WAS ACTIVATED AND THE WINDOW FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. UPDATED 09/01/2015*LJ UPDATED 9/24/15*JS
REAR DRIVER SIDE QUARTER PANEL GLASS FELL OFF VAN WHEN POWER WINDOW WAS OPENED. IT WAS FORTUNATE THAT THE GLASS WINDOW DID NOT HIT ANOTHER VEHICLE ON HIGHWAY. *TR
DUE TO A FAILURE IN THE MOONROOF SYSTEM IN THE VEHICLE (RUBBER SEAL AND TWO DRAINS ON EITHER SIDE), RAIN WATER SEEPED INTO THE AIR BAG SYSTEM RESULTING IN MOLD-BUILD UP AND SERIOUS DAMANGE TO THE VEHICLE AND POSSIBLE MALFUNCTION OF THE AIR BAGS AND BREATHING OF DANGEROUS MOLD/FUNGI. ALL THE PASSENGERS IN THE VEHICLE GOT NAUSEOUS IN 1-HOUR JOURNEY AND THE FUTURE CONSEQUENCE OF SUCH FUNGI BUILD UP AND POTENTIAL FAILURE OF THE AIR-BAG COULD BE LIFE THREATENING. *TR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE STEERING WHEEL BECAME HARD TO TURN. THE CONTACT ALSO STATED THAT BOTH PASSENGER SIDE WINDOWS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE PROBLEMS. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
THE REAR POWER WINDOW WAS ROLLED UP AND CAUSED INJURY TO TEN YEAR OLD FEMALE. MY CONCERN / QUESTION IS WHY THERE IS NOT A SAFETY FEATURE ON THE WINDOWS THAT WOULD AUTOMATICALLY GO DOWN IF ANY RESISTANCE WAS APPLIED TO THE WINDOW. IF THE VEHICLE HAD THIS TYPE OF SAFETY FEATURE IT WOULD HAVE PREVENTED INJURY. *TR
THIS IS A COMPLAINT, NOT NECESSARILY A SAFETY ONE, BUT A COMPLAINT NONETHELESS. THE AIR CONDITIONING WENT OUT TWICE & HAD TO BE REPLACED TWO TIMES. VERY EXPENSIVE REPAIR. DISAPPOINTED IN MY TOYOTA. *TR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR WINDOW FAILED AND BECAME STUCK OPEN. THE CONTACT BEGAN TO SMELL SOMETHING BURNING IN THE AREA OF THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE MASTER SWITCH BURNED OUT AND NEEDED TO BE REPLACED. THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS ON HER VEHICLE FOR THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
WE RECENTLY HAD AN ISSUE WITH THE PASS. SIDE VENT WINDOW ON OUR 2004 SIENNA. WHILE DRIVING THE WINDOW WAS OPENED THE GLUE FAILED AND THE WINDOW SWUNG DOWN THE SIDE OF THE VAN ONLY BEING HELD ON BY THE MOTORIZED ARM. IT APPEARS AS IF THE TRACK THAT THE WINDOW IS ATTACHED TO HAS BEEN PAINTED PRIOR TO THE GLUE BEING APPLIED. SO INSTEAD OF GLASS, GLUE, METAL IT WAS GLASS, GLUE, PAINT, METAL. THIS SEEMS TO BE A GROWING ISSUE BASED ON A QUICK SEARCH ONLINE. IF THE GLASS HAD BROKEN FREE OF THE ARM, IT WOULD HAVE GONE FLYING INTO TRAFFIC. THE DEALER AND TOYOTA WERE CONTACTED AND BOTH DISMISSED THE ISSUE. *TR
DURING HEAVY RAIN AND HIGH WIPER SPEED THE DRIVER AND PASSENGER SIDE WINDSHIELD WIPERS GOT LOCKED TOGETHER AND COMPLETELY DESTROYED THE PASSENGER SIDE WIPER. THE DEALERSHIP STATED THE ADJUSTMENT NUT LOOSE ON BOTH WIPER ARMS, IT WAS TIGHTENED AND WIPER BLADE REPLACED. WE STILL HAVE THE MANGLED WIPER BLADE. *TR
2004 TOYOTA SIENNA MINI VAN - WINDSHIELD CRACKS IMMEDIATELY EVEN IF IT RECEIVES AN EXTREMELY SMALL (LESS THAN HALF A MILIMETER) STONE CHIP ON THE EDGES OF THE WINDSHIELD. AS SOON AS THERE IS AN EXTREMELY SMALL STONE / PEBBLE CHIP, IT WILL CRACK RIGHT AWAY. *CN
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 50 MPH SHE HEARD AN EXTREMELY LOUD NOISE COMING FROM THE ROOF OF THE VEHICLE. SHE PULLED OVER AND DISCOVERED THE NOISE SHE HAD HEARD WAS THE SUNROOF WHICH HAD VIOLENTLY EXPLODED. A TEMPORARY REPAIR WAS MADE TO THE VEHICLE. THE VEHICLE WAS IN THE PROCESS OF BEING TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. THE FAILURE MILEAGE WAS 124,949. THE CURRENT MILEAGE WAS 125,249. UPDATED 01/25/10 *BF THE REPAIRS WERE PAID FOR THROUGH THE CONSUMERS INSURANCE COMPANY. THE REPAIR TECHNICIAN NOTED THAT THERE WAS NO EVIDENCE OF ANY FOREIGN OBJECT HAVING IMPACTED THE GLASS. NO FURTHER PROBLEMS SINCE THE REPAIR. UPDATED 01/26/10.*JB
I OWN A 2004 TOYOTA SIENNA. I BOUGHT THE VAN WHEN IT FIRST CAME OUT, HAD TO WAIT A COUPLE OF WEEKS TO GET IT (BECAUSE OF DEMAND) AND PAID FULL STICKER PRICE. LAST YEAR, WHILE DRIVING, MY AIR CONDITION UNIT WENT. IT IS BLOWING WARM AIR. I TOOK IT TO A GARAGE TO GET IT LOOKED AT AND WAS TOLD THAT COMPRESSOR WAS WORKING AND FREON IS FULL. I DID SOME RESEARCH ON MY OWN AND FOUND OUT THERE ARE NUMEROUS COMPLAINTS FROM PEOPLE, WITH THE SAME YEAR AND MAKE. SOME OF THESE PEOPLE HAVE SPENT UP TO $4,000 TO GET REPAIRS WITH STILL NO SATISFACTION. APPARENTLY, TOYOTA WAS AWARE OF THE PROBLEM WITH THE AIR CONDITIONING UNITS IN THE 2004 AND 2005 MODELS AND MADE THE CORRECTIVE CHANGES IN THE FOLLOWING YEAR. HOWEVER, NEVER INFORMED THE OWNERS OF POTENTIAL REPAIRS. *TR
WHILE DRIVING ON THE FREEWAY THE GLASS SUNROOF/MOONROOF OF MY 2004 TOYOTA SIENNA XLE SHATTERED. FROM THE PATTERN OF THE GLASS BREAKAGE IT LOOKS LIKE THE GLASS BROKE DUE TO INTERIOR CABIN PRESSURE. THIS IS ACTUALLY THE SECOND TIME THIS HAS OCCURRED WITH THIS VEHICLE. WE HAD BEEN ON THE ROAD FOR ABOUT 4 HOURS, WE DID NOT HIT A POTHOLE AND WE HAD NOT GONE UNDER AN OVERPASS. WE HEARD A LOUD BOOM AND THEN THE SOUND OF BROKEN GLASS ON THE ROOF AND DROPPING ONTO THE SUNSHADE. LUCKILY THE SUNSHADE WAS CLOSED OR MY WIFE AND KIDS WOULD HAVE BEEN SHOWERED WITH BROKEN GLASS. I CALLED MY INSURANCE COMPANY AND THE GLASS WAS REPLACED BY THE DEALER ONLY PART. *TR
SINCE 9/07, REAR POWER TAILGATE WOULD NOT RAISE TO FULL HEIGHT. ACTUALLY WALKED INTO GATE DUE TO THIS PROBLEM. THOUGHT IT WAS THE COOLER WEATHER. AS WINTER APPROACHED, THE GATE WOULD RAISE, NOT FULLY, THEN CLOSE ON IT'S OWN, NO WARNING. WITHOUT THE POWER HATCH, YOU COULD LIFT AND HOLD THE GATE, BUT, IT WOULD NOT STAY UP ON IT'S OWN. TOYOTA, CAN REPLACE THE GAS STRUTS/SHOCKS, PARTS ONLY $286/EACH. IT'S A FLAW, AND SHOULD BE A RECALLED ITEM SINCE MANY CONSUMERS HAVE HAD THE SAME FAULTY HATCH, IT CAN COME DOWN AT ANY TIME ON ANYONE AND WILL NOT STAY UP UNLESS HELD OPEN WITH A STICK. IT HAS NOT WORKED PROPERLY FOR OVER 6 MONTHS, JUST SPOKE WITH THE DEALER 15/5/8, HONESTLY THINKING THE PROBLEM WOULD CORRECT ITSELF WITH WARMER WEATHER. OBVIOUSLY, IT DID NOT. *TR
WHILE DRIVING 55 MPH, MY DRIVERSIDE VENT WINDOW POPPED OUT. STAYING CONNECTED TO THE SIENNA 2004 BY ONLY A WIRE. I PULLED OVER AND TAPED THE WINDOW (NOT BROKEN) BACK ONTO THE VAN. THE WINDOW DID NOT FAIL, NOR DID THE MECHANISM THAT OPENS THE WINDOW. THE ADHESIVE THAT SECURES THE WINDOW TO THE MECHANICAL PART OF THE VENT WINDOW GAVE UP. NO ACID RAIN, VANDALISM, MECHANICAL BREAKDOWN WAS INVOLVED WITH THIS INCIDENT. TOYOTA WILL NOT REPLACE THE GLUING TO MAKE THIS SAFE AGAIN. THEY WANT TO REPLACE THE WHOLE SYSTEM AT MY COST. $500 LATER WE ARE CONSIDERING TRADING IN TO GET A KIA. THANK GOODNESS THE WINDOW DID NOT COME OFF COMPLETELY INTO ONCOMING TRAFFIC. *TR
VENT WINDOW BLEW OFF TOYOTA SIENNA VAN WHILE PARKED IN DRIVEWAY, NO VANDALISM WAS INVOLVED MY HUSBAND WAS IN GARAGE, POTENTIALLY DANGEROUS SITUATION IF I HAD BEEN DRIVING ON HIGHWAY OR KIDS WERE IN THE CAR. *TR
IN WINTER TIME, ONLY REAR VENTS BLOW COLD AIR EVEN IF THE REAR THERMOSTAT SWITCH ON RED COLOR. DEALER INSPECTED AND SAID THAT IS NORMAL. LEAVE THE VAN RUNNING FOR 25 TO 40 MINUTES UNTIL GET WARM AIR. ALL LAST WINTER I HAD TO TURN OFF REAR VENTS. *TR
2004 TOYOTA SIENNA SUNROOF EXPLODED. CUSTOMER STATES THE GLASS IN THE SUNROOF EXPLODED WHEN SHE WAS TAKING OFF FROM A STOP LIGHT. SHE STATES THAT THE WEATHER WAS COOL AND NOT HOT. *KB THE CONSUMER STATED THE GLASS DID STAY IN TACT. *JB
A MONTH OR SO PRIOR TO THIS INCIDENT, I TOOK THE 2004 TOYOTA SIENNA TO THE LOCAL TOYOTA DEALER AND ASKED THEM TO CHECK THE DOOR LATCH ON THE DRIVER'S DOOR - IT WAS MAKING A POPPING SOUND. I WAS TOLD IT WOULD NOT HURTING ANYTHING ,AND SOME TIME IN THE FUTURE BRING IT IN AND THEY WILL ORDER THE PART AND TAKE THE DOOR PANEL OFF TO REPLACE THE LATCH. WELL, ON TUESDAY, MAY 8, 2007 I OPENED THE DOOR AND THE LATCH BROKE IN HALF, AND THE PART CONNECTED TO THE DOOR BROKEN THE METAL AROUND THE LATCH, AND IT FELL INTO THE DOOR. WHEN I LOWERED THE WINDOW SEVERAL HOURS LATER THE WINDOW FELL OF THE TRACK AND DOWN INSIDE THE DOOR. - IT WOULD NOT RAISE BACK UP, SO I TOOK IT BACK TO THE TOYOTA DEALER, AND AFTER WAITING FOR 3 HOURS ,I WAS TOLD THE CLIPS WERE BROKEN, AND THEY WOULD HAVE TO ORDER A NEW WINDOW WITH CLIPS ATTACHED. THE WINDOW WAS PUT BACK IN PLACE, AND I WAS TOLD NOT TO ROLL THE WINDOW DOWN OR IT WOULD FALL OFF THE TRACK AGAIN. - THE SERVICE DEPARTMENT AT THE TOYOTA DEALER WAS GOING TO CHARGE ME $106 FOR PUTTING THE WINDOW BACK UP. I WAS TOLD THIS LABOR CHARGE AND THE CHARGE TO REPLACE THE WINDOW/CLIPS, OR THE DOOR LATCH , ACTUALLY THE DOOR WOULD HAVE TO BE REPLACED, WOULD NOT BE COVERED UNDER MY EXTENDED WARRANTY. - I WAS NOT INFORMED THAT IT WAS NOT COVERED UNDER MY EXTENDED WARRANTY UNTIL THEY WERE CHARGING ME FOR THE LABOR OF PUTTING MY WINDOW BACK ON THE CLIPS. SO, THEY DID NOT CHARGE ME ANYTHING - AFTER I ARGUED WITH THEM ABOUT THIS. - THE NEXT DAY, I HAD SOMEONE ELSE LOOK AT THE CLIPS, WINDOW AND THE TRACK HOLDING THE WINDOW. - THE CLIPS ARE NOT BROKEN, JUST UNGLUED FROM THE WINDOW - BECAUSE THE TRACK BENT WHEN THE BROKEN DOOR LATCH PART FELL INTO THE DOOR. *AK
DT*: THE CONTACT STATED THAT THE VEHICLE PRESENTED A STRESS CRACK TO THE WINDSHIELD WHILE PARKED. THE VEHICLE WAS TAKEN TO THE DEALERS WHO DETERMINED THAT VEHICLE SHOULD BE TAKEN TO THE INSURANCE COMPANY AND THAT THE CRACK TO THE WINDSHIELD WAS NOT PART OF A DEFECT. THE MANUFACTURER WAS ALSO CONTACTED AND REFUSED INSPECTION OF THE VEHICLE. THE WINDSHIELD HAD NOT BEEN REPLACED.
DT*: THE CONTACT STATED IN A HEAVY RAIN, THE WINDSHIELD WIPERS DISLODGED AND LOCKED UP. THE DEALERSHIP DETERMINED THIS WAS A SAFETY FEATURE, WHEN THERE IS TOO MUCH PRESSURE ON THE WIPERS, THE MOTOR LOCKS UP TO PREVENT THE MOTOR FROM OVERHEATING. THE DEALERSHIP RESET THE WIPERS.
MY 2 YEAR OLD (AT THE TIME) PULLED ON THE SUNSCREEN OF OUR 2004 TOYOTA SIENNA MINIVAN AND BOTH OF THE PLASTIC CLIPS POPPED OFF OF THE WINDOW. THESE CLIPS ARE SMALL ENOUGH FOR THE TODDLER TO SWALLOW AND CHOKE ON. I HAVE ONLY BEEN ABLE TO FIND ONE CLIP TO HAVE THE WINDOW SCREEN REPAIRED (I WAS LUCKY ENOUGH TO PULL IT OUT OF HER MOUTH). OVER THE PAST MONTHS, I HAVE BEEN IN CONTACT WITH MANY TOYOTA DEALERSHIPS TO FIX THIS POTENTIAL HAZARD. THESE DEALERSHIPS HAVE BEEN TRYING TO HAVE TOYOTA DO SOMETHING, BUT IT DOESN'T SEEM TO BE HAPPENING. TOYOTA IS AWARE OF THIS FLAW AND EVEN HAS A TECH SERVICE BULLETIN ON IT. IRONICALLY CALLED - "WINDOW SHADE CLIPS FALLING OFF" (BO006-04) I HAVE FOUND OUT THAT THE DEALERSHIPS AT ONE TIME WERE ABLE TO ORDER THIS PART FOR ROUGHLY $3.00. NOW IT IS NOT AVAILABLE, BECAUSE OF THE DESIGN FLAW. TOYOTA IS TELLING THE CUSTOMERS WHO COMPLAIN THAT THE ENTIRE BACK VENT WINDOW MUST BE REPLACE. THE COST FOR THAT IS OVER $400.00 PER WINDOW. IN MY CASE THE HAVE AGREED TO SPLIT THE COST WITH ME. I AM AFRAID THAT THIS MAY HAPPEN TO ANOTHER CHILD AND MAY NOT BE A HAPPY ENDING. TOYOTA ADVERTISES THIS VEHICLE AS A SAFE MINIVAN FOR KIDS. IT MAY NOT BE AS SAFE AS THEY WOULD LIKE TO THINK. *NM
RADIATOR RUPTURED AND THE ENGINE OVERHEATED; HOSE REPLACED IN STEERING COLUMN RECALL; RUST PROTECTIVE TAPE RECALL; DVD SCREEN REPLACED AND THE ENTIRE DVD PLAYER REPLACED(SCREEN STILL NOT EASILY VISIBLE IN MIDDLE ROW); PASSENGER SEAT BELT REPLACED; MIDDLE PASSENGER SEAT BELT FAILING; GASOLINE SMELL INSIDE OF CAR WITH AC ON RECIRCULATION; DRIVER'S WINDOW FELL INSIDE DOOR IN SNOW STORM AND WAS NOT CONSIDERED A SAFETY ISSUE TO GET A LOANER VEHICLE EVEN THOUGH THE VEHICLE COULD NOT BE LOCKED; TIRES COMPLETELY BALD AND LEAKING UNDER 30,000 MILES, DVD PLAYER MUST BE AT A HIGH DB VOLUME AND WHEN RETURNED TO RADIO/CD WILL ALMOST DEAFEN YOU; INTERIOR LIGHTS HAVE TO BE MANUALLY OVER RIDDEN OR WILL DRAIN BATTERY; CAR HESITATES 1-2 SECONDS WHEN TRYING TO QUICKLY ACCELERATE AND THEN LURCHES FORWARD ALARMINGLY; CRUISE CONTROL IS NOT FUNCTIONING; WAITING TO HAVE FUEL MIXTURE SENSOR REPLACED. I WAS NOT INFORMED OF FIRST 2 RECALLS UNTIL I MY ENGINE OVERHEATED. I DID GET THE RUST RECALL AND A STICKER ON MY SLIDING DOOR INFORMING USER OF DANGER OF HAVING MIDDLE WINDOWS OPEN WHILE OPENING THE MIDDLE DOOR COULD CATCH A HEAD OR OTHER EXTREMITY. TOYOTA DEALER SERVICE MANAGER SAYS MINE IS THE ONLY 04 SIENNA EXPERIENCING ANY PROBLEMS EXCEPT FOR THE RECALLS ON THE RADIATOR; THE STEERING HOSE; THE RUST TAPE; AND THE MIDDLE SEAT BELT. NOT SO ACCORDING TO ALL I HAVE READ HERE. MOST OF THE PROBLEMS HAVE OCCURRED BETWEEN 22,000 AND 34,000 MILES; THE DVD SCREEN ALWAYS FAILED TO LOCK INTO A GOOD POSITION FOR THE MIDDLE ROW VIEWERS. *NM
WHILE DRIVING TO FLORIDA NOTED THAT THERE WERE STAINS ON BOTH WINDSHIELDS EITHER FROM A MANUFACTURERS DEFECT OR FROM THE WINDSHIELD WASHER SOLVENT WHICH APPEARED TO BE OF GEL CONSISTENCY. WHEN CHECKED BY THE DEALERSHIP I WAS TOLD IT WAS HARD WATER STAINS BUT THEY WERE UNABLE TO REMOVE THE STAINS. WHEN INSPECTED BY THE MANUFACTURERS REP AT THE DEALERSHIP HE REFUSED ANY AID. THESE STAINS PRESENT A SAFETY HAZARD WHEN DRIVING AT NIGHT AND IN BAD WEATHER. NOTHING IS BEING DONE TO CORRECT THIS PROBLEM. THIS IS THE THIRD STAGE OF THE DISPUTE PROCESS FOR ME AND TOYOTA IS NOT ACKNOWLEDGING ANY RESPONSIBILITY FOR THE PROBLEM THAT EXISTS. THIS MAKE VERY UNSAFE DRIVING CONDITIONS ESPECIALLY ON INTERSTATES LIKE 95 WHEN WE HEAD SOUTH FOR THE WINTER.*AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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