2004 Toyota Sienna Body & structure Problems

The contact owns a 2004 Toyota Sienna. The contact stated that while the liftgate door was opened, the door had erroneously closed and failed to remain opened. The vehicle was taken to the local dealer who diagnosed that the rear hatch door struts were faulty and needed to be replaced. The vehicle was not repaired. The contact was informed that the VIN was included in NHTSA Campaign Number: 08V244000 (STRUCTURE); but parts were on back order. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 150,000.

NHTSA ID

11679304

Incident

Aug 8, 2017

Mileage

150,000 mi

The contact owns a 2004 Toyota Sienna. The contact stated while the vehicle was parked, the tailgate inadvertently opened, then closed independently. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the tailgate hydraulic struts needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that she noticed that the failure had reoccurred in 30-degree temperatures on two occasions. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 140,000.

NHTSA ID

11515790

Incident

Mar 31, 2023

Mileage

140,000 mi

Passenger right slider Will not open! Only opens About 8 inches. This is a safety hazzard for a passenger back seat r/h! This is well known condition! Could be deadly, in the right Surcomstance

NHTSA ID

11449803

Incident

Feb 1, 2022

PART # 69300-08011 REAR LEFT DOOR LATCH WITH POWER SLIDING DOOR MALFUNCTION CAUSING A SAFETY PROBLEM DOOR REMAINED OPENING AND CLOSING COULD CAUSE PASSENGER OR ITEMS TRANSPORTING TO FALL OUT OF VEHICLE .IT ALSO CAUSED BATTERY TO DRAIN VEHICLE WOULDN'T START WITHOUT BEING JUMPED EVEN REPLACED BATTERY WITH A NEW BATTERY SAME THING HAPPENED . THIS PART HAS BECOME A PROBLEM IN MANY OF THESE 2004 TOYOTA SIENNA MINI VANS . A SAFETY RECALL NEED TO BE CONCIDERED .

NHTSA ID

11396134

Incident

Jan 4, 2021

ONE OF THE TWO SUPPORT CYLINDERS FOR THE REAR HATCH ON OUR 2004 TOYOTA SIENNA FAILED IN FALL 2019, SO THE REAR HATCH WOULD NOT STAY UP. THE LIFTGATE SUPPORT CYLINDERS HAD PREVIOUSLY BEEN REPLACED BY TOYOTA UNDER RECALL. WE PURCHASED TWO NEW SUPPORT CYLINDERS, TOYOTA PART #68905-AE022'SUPPORT CYLINDER' FROM CAMELBACK TOYOTA IN PHOENIX, AZ, D/B/A TOYOTA PARTS FACTORY, BY MAIL, SHIPPED 11/19/19. I INSTALLED BOTH OF THE NEW SUPPORT CYLINDERS WITHIN A COUPLE OF WEEKS. NOTE THAT BOTH OF THE OLD SUPPORT CYLINDERS WERE REPLACED WITH NEW TOYOTA PARTS, NOT JUST THE ONE WHICH HAD FAILED. HOWEVER, WITH THE NEW SUPPORT CYLINDERS, WHEN THE WEATHER GETS COOL (BELOW 50 F) AND THE LIFTGATE IS OPENED USING THE ELECTRIC OPENER, THE LIFTGATE GETS PART WAY UP AND REVERSES, COMING DOWN UNEXPECTEDLY. THIS REPRESENTS A SAFETY HAZARD, AS THE DOOR CAN HIT SOMEONE STANDING BELOW IT. THIS IS EXACTLY THE BEHAVIOR FOR WHICH TOYOTA ISSUED THE RECALL ON THE SUPPORT CYLINDERS. THE UNEXPECTED REVERSING HAPPENS ON LEVEL GROUND WITH NORMAL USE OF THE LIFTGATE. IT STARTED HAPPENING SHORTLY AFTER THE NEW SUPPORT CYLINDERS WERE INSTALLED. TOYOTA CUSTOMER SERVICE TODAY TOLD ME THAT THEY WOULD NOT WARRANTY THE SUPPORT CYLINDERS, EVEN THOUGH THIS IS A SAFETY ISSUE. AS THE PROBLEM STARTED OCCURRING WHEN THE 2019 SUPPORT CYLINDERS WERE ESSENTIALLY NEW, THERE IS NO ASSURANCE THAT REPLACING THEM AGAIN WOULD SOLVE THE PROBLEM. IT APPEARS THAT TOYOTA IS SELLING REPLACEMENT SUPPORT CYLINDERS WHICH DO NOT MEET THE LIFTGATE'S SUPPORT REQUIREMENTS.

NHTSA ID

11391004

Incident

Feb 1, 2021

Mileage

247,000 mi

SLIDING DOORS DON'T PROPERLY LATCHED LIKE THEY ARE SUPPOSE TO WHEN ATTEMPTING TO CLOSE DOOR CAUSING A SAFETY ISSUE FOR PASSENGERS . IT HAPPENS WHEN VEHICLE IS PARKED OR MOTION ON ROAD WAY OR IN PARKING SPACE .

NHTSA ID

11322904

Incident

Apr 29, 2020

Mileage

120,000 mi

BOTH POWER SLIDING DOORS FREEZE SHUT ANY TIME THERE ARE FREEZING TEMPERATURES AND ANY MOISTURE, AND CANNOT BE OPENED EITHER WITH POWER OR MANUALLY. ATTEMPTING TO OPEN A DOOR WILL ONLY OPEN IT 1/4", SUFFICIENT TO ACTIVATE THE DOME LAMPS, BUT THEN WILL NOT CLOSE. AFTER DRIVING AND WARMING UP, THE DOOR MAY RANDOMLY OPEN AT ANY TIME, PRESENTING A SAFETY HAZARD.

NHTSA ID

11298835

Incident

Jan 12, 2020

Mileage

108,000 mi

TL* THE CONTACT'S MOTHER OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE OF THE DASHBOARD HAD A DEEP CRACK. THE CONTACT WAS UNAWARE IF A WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO VICTORY TOYOTA (LOCATED AT 5 HEITZINGER PLAZA, SEASIDE, CA 93955, (831) 393-3020) WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 234,000.

NHTSA ID

11289742

Incident

Jul 1, 2015

Mileage

234,000 mi

TOOK MY TOYOTA SIENNA 2004 IN FOE EXHAUST WORK AND THE TECHNICIAN ALERTED ME THAT THE CAR HAD EXCESSIVE CORROSION. THE SUSPENSION/ENGINE CRADLE WAS RUSTED OUT AND HAD HOLES. ADVISED THE CAR WAS UNSAFE TO DRIVE. VERY UPSETTING AS EVERYTHING ELSE IS GREAT WITH THE VEHICLE AND PLANNED ON DRIVING IT FOR MANY MORE MILES. THIS IS A VERY DANGEROUS CONDITION WHICH COULD HAVE RESULTED IN INJURY OR EVEN DEATH TO MY FAMILY OR OTHERS. I HAVE BEEN DRIVING AROUND WITH MY FAMILY IN THIS VEHICLE THINKING IT WAS SAFE!

NHTSA ID

11233254

Incident

May 16, 2019

Mileage

159,000 mi

DOOR STOP ON DRIVER SIDE BROKE AFTER MAKING LOUD POPPING NOISE. TOYOTA DEALER IN MONTCLAIR CA WAS NO HELP. VAN HAS ONLY 64K MILES AND WE ARE THE ONLY OWNERS. I ALWAYS THOUGHT OF TOYOTA AS DEPENDABLE. THIS IS A SAFETY ITEM AND THEY WONT STAND BEHIND IT.

NHTSA ID

11208551

Incident

Oct 10, 2018

Mileage

60,000 mi

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE FAILED AN INSPECTION DUE TO EXTENSIVE RUST, CORROSION, AND HOLES ASSOCIATED WITH THE FRAME (ENGINE CRADLE). AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FRAME, ENGINE CRADLE, AND SUSPENSION ARMS MAY NEED TO BE REPLACED, OTHERWISE THE VEHICLE WAS UNSAFE TO BE DRIVEN AND THE PARTS MAY FRACTURE AT ANY MOMENT. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

NHTSA ID

11181365

Incident

Jan 7, 2019

MY VAN WAS IN A PARKING LOT. IT WAS A CLEAR HUMID 95 DEGREE DAY. HADN'T RAINED IN DAYS. THE VAN HADN'T BEEN WASHED RECENTLY. I OPENED THE REAR LIFTGATE MANUALLY, GOT IN THE VAN BUT IT WOULDN'T CLOSE WITH THE INTERIOR BUTTON IN SEVERAL ATTEMPTS. IT TOOK 4 ATTEMPTS TO CLOSE IT MANUALLY. THIS IS THE SECOND TIME THIS HAPPENED. I DIDN'T MAKE NOTE OF THE NUMBER OF BEEPS EMITTED. THE FIRST TIME IT HAPPENED, I DIDN'T TAKE NOTE OF THE WEATHER CONDITIONS, BUT THE LIFTGATE WOULD ONLY CLOSE AFTER REPEATED MANUAL ATTEMPTS.

NHTSA ID

11102359

Incident

Jun 17, 2018

Mileage

125,000 mi

TOYOTA SIENNA FRACTURED DEFECTIVE LEFT FRONT DOOR CHECK POCKET POPPING NOISE. IT'S A BROKEN WELD, THE WHOLE DOOR HAS TO BE REPLACED AT THE COST OF CLOSE TO $2000. OBVIOUSLY IT'S A MANUFACTURING DEFECT.

NHTSA ID

11096719

Incident

Apr 2, 2018

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR MADE AN ABNORMAL NOISE. TOYOTA OF TEMECULA VALLEY WAS CONTACTED ABOUT AN UNKNOWN RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

NHTSA ID

11096518

Incident

Apr 16, 2018

Mileage

200,000 mi

2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE CRACKED DASHBOARD STILL UNDER WARRANTY, SEEKS ASSISTANCE WITH REPLACEMENT DASHBOARD. *SMD THE CONSUMER STATED THE PARTS TO REPAIR THE VEHICLE WERE NOT AVAILABLE. UPDATED 10/31/2017*JS

NHTSA ID

10965528

Incident

Oct 21, 2015

LLEVE EL TOYOTA POR UN RECALL REPARAR CINTURONES EN 2016 EN ESA MISMA OCACION,REPORTE QUE EL DASHBOARD PRESENTABA GRIETAS PEQUEAS DIJERON TOYOTA NO SE HACA RESPONSABLE POR ESE DAO Y LISTO NO TUVE MS QUE RESIGNARME SABIENDO ERA ERROR DE FABRICA EL CAR CASI NO SE USA EL MES 05/2017 TOC PAGAR LA REGISTRACION Y PIDEN ANOTAR EL MILLAJE TOM UNA FOTO DE NOCHE CON FLASH Y A VER FOTO SE NOT UNAS GIETAS FUE CUANDO PROCED A IR INSPECCIONAR BIEN EL DASHBOARD ME PERCAT SE HABAN FORMADO GRIETAS MS GRANDES Y EN LUGARES MUY DIFCILES DE VER FUI A TOYOTA EN COTTMAN AV PHILADELPHIA.PA Y PED HABLAR CON UN REPRESENTANTE Y EXPLIQU TODO Y QUE HABIA REPORTADO ESTE DAO DESDE 2016 Y ME DENEGARON LA AYUDA ME DIJO NO PODA HACER NADA,PORQUE YA SE HABIA PASADO EL TIEMPO QUE TOYOTA DIO PARA REPARAR DIJE PORQU NUNCA ME AVISARON O ENVIARON UN RECALL COMO LO HICIERON ANTES Y ME DIJO SEGURO SE EXTRAVI MI CORREO QU YO PUEDO CREER SE EXTRAVIE UNO O DOS CORREOS PERO USTED DICE FUERON VARIAS VECES QUE TOYOTA DIO TIEMPO A SOLUCIONAR ESTO Y PORQU LA PRIMERA VEZ REPORTE ESTE DAO ME LO NEGARON USTEDES TIENEN MI CORREO-E Y OTROS Y RESPONDI NO PODA HACER NADA,UN EMPLEADO ESCUCHO MI PROBLEMA SE ACERC Y EN VOZ BAJA ME RECOMEND PONER QUEJA A SERVICIO AL CLIENTE LO HICE PERO SE NEGARON AYUDARME AN EXPLICANDO TODO Y TOYOTA SABE ES UN DAO DE FBRICA NO ENTIENDO SI ES UN RECALL ESTOS NO CADUCAN Y ELLOS DICEN NO ES UN RECALL SINO ES UN RECALL,ENTONCES COMO DICEN ME AVISARON Y NUNCA RECIB TAL AVISO NO PUES O SABER SI HAY QUE LLEVAR EL CAR A TOYOTA PARA UN RECALL O OTRA COSA SI TOYOTA NO ME AVISA ELLOS TIENEN EN SUS REGISTROS MIS DATOS QUE CURIOSO TOYOTA DICE SEGURO SE EXTRAVIO CORREO Y A LOS DAS ME LLEGA AVISO OFRECIENDO SUS SERVICIOS Y COMO LE DIJE A ESTA PERSONA DE TOYOTA,PARA QUE SE VAN A ROBAR DE BUZN UN AVISO SI ESO SLO LE SIRVE A MI VEHCULO SEA UN RECALL O OTRO TIPO DE AVISO

NHTSA ID

11030065

Incident

May 15, 2017

THE DRIVERS SIDE DOOR CHECK ASSEMBLY HAS BROKE. THE METAL IN THE ARM HAS TORN APART AND THE MOUNT TO THE DOOR HAS TORN OFF THE FRAME OF THE DOOR. AFTER RESEARCHING ON THE INTERNET HOW TO FIX IT I HAVE SEEN MULTIPLE PEOPLE WITH THE SAME ISSUE. IT SEEMS THAT THE MOUNTING TO THE DOOR IS WEAK AND HAS A TENDENCY TO FALL APART AND BREAK. NOT HAVING A DOOR CHECK IS DANGEROUS. THIS IS MY WORK VEHICLE AND HAVING THE DOOR SWING OPEN ALL THE WAY ISN'T GOOD. IT CAN DAMAGES OTHER PEOPLES CARS AND IT HAS ME ALWAYS BEING FEARFUL OF IT SWINGING OPEN ALL THE WAY.

NHTSA ID

11023495

Incident

Dec 1, 2016

Mileage

140,000 mi

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD STARTED CRACKING IN THE CENTER APPROXIMATELY FIVE YEARS AGO. CURRENTLY, OTHER CRACKS DEVELOPED ALL OVER THE DASHBOARD, INCLUDING THE EDGE OF THE PASSENGER SIDE AIR BAG COMPARTMENT. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT THE EXTENSION OF THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

NHTSA ID

11022834

Incident

Sep 12, 2017

Mileage

130,000 mi

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE'S POWER SLIDING DOORS OPERATED INDEPENDENTLY AND COULD NOT BE OPENED FROM INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO STEVENSON TOYOTA WHERE IT WAS DIAGNOSED THAT THE DOOR ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN A LIMITED WARRANTY FOR THE DOORS, WHICH HAD EXPIRED. THE CONTACT'S DAUGHTER SUSTAINED MINOR SCRAPES FROM THE DOOR CLOSING INDEPENDENTLY ON HER FOOT. MEDICAL ATTENTION WAS NOT REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.

NHTSA ID

11002344

Incident

Mar 2, 2017

Mileage

118,000 mi

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOORS AND LIFTGATE BECAME INOPERABLE. THE FAILURE OCCURRED RANDOMLY AND THE DOORS LOCKED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO LOCAL DEALER (TOYOTA OF COLCHESTER) WHERE IT WAS DIAGNOSED THAT THE CABLE AND DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE EXCEEDED THE MILEAGE ALLOWED TO REMEDY THE VEHICLE PER AN IN-HOUSE RECALL. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 230,000.

NHTSA ID

10992163

Incident

May 30, 2014

Mileage

230,000 mi

METAL AROUND SCREWS HOLDING DOOR LATCH BROKE MAKING IT IMPOSSIBLE TO CLOSE DOOR.

NHTSA ID

10984209

Incident

May 6, 2017

Mileage

170,000 mi

DOOR HINGES ARE FALLING OFF OF VEHICLE. BOTH MY DRIVER SIDE AND PASSENGER SIDE FRONT DOORS AND NOW MY DRIVERS SIDE SLIDER DOOR HINGES HAVE FALLEN OFF. THE DOOR HINGES ARE LITERALLY FALLEN OFF OF THE VEHICLE! MY LAST VISIT TO DEALER 4/2017 WAS FOR YET ANOTHER SLIDER DOOR MOTOR REPAIR (2X ONE SIDE/ 3X THE OTHER AT $1200 EACH). BUT, THIS TIME WAS DIFFERENT THEY TOLD ME I WAS LUCKY THE SLIDER DOOR DID NOT FALL OFF DRIVING DOWN THE ROAD BECAUSE THE HINGE WAS COMPLETELY BROKEN OFF!! THIS IS NOW THE 3RD BROKEN HINGE ALL ON DIFFERENT DOORS. I CALLED TOYOTA AND THEY SAID THEY HAVE MET THEIR OBLIGATION ON A 14 YEAR OLD VEHICLE. NAME ONE OTHER MAKE/MODEL/YEAR OF ANY MANUFACTURES VEHICLE THAT THE DOOR HINGES FALL OFF. THEY KNOW, AND HAVE KNOWN FOR A LONG TIME, THERE IS A PROBLEM WITH DOOR HINGES ON SIENNA 04-06 VEHICLE - HENCE THEIR " LIMITED WARRANTY ENHANCEMENT" ISSUED FOR THESE PROBLEM. THIS IS MANUFACTURERS RECALL NOT A LIMITED WARRANTY ENHANCEMENT. YOU MUST LOOK INTO TO THIS AND FORCE TOYOTA TO MAKE THIS RIGHT! IT IS DANGEROUS! MOST KIDS SIT IN THOSE BACK SEATS WITH THE SLIDER DOORS. THANK GOODNESS NO ONE FELL OUT OF MY DOOR WHILE DRIVING DOWN THE ROAD.

NHTSA ID

10970923

Incident

Apr 1, 2012

Mileage

125,000 mi

RIGHT SIDE SLIDING DOOR OPERATES SPORADICALLY, NOT OPENING ALL THE WAY TO LOCK IN PLACE.

NHTSA ID

10929798

Incident

Nov 17, 2016

2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR CRACKED/STICKY/MELTING DASHBOARD RECALL. *SMD

NHTSA ID

10925829

Incident

Nov 1, 2016

RIGHT PASSENGER SLIDING DOOR WILL NOT SHUT MECHANISM INSIDE APPEARS TO HAVE BROKEN. OCCURRENCE HAPPENED GETTING OUT OF VEHICLE

NHTSA ID

10925272

Incident

Nov 1, 2016

Mileage

145,000 mi