RoadVitals

2007 Van Hool T2140

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Jan 23, 2010
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Dec 1, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2007 Van Hool T2140, most frequently naming the engine category. 2 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 24 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine3100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V603000

VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR

Dec 1, 2010
1,673 units potentially affected
The defect: VAN HOOL IS RECALLING CERTAIN MODEL YEAR 2002 THROUGH 2011 TRANSIT BUSES AND MOTORCOACHES MANUFACTURED FROM AUGUST 2002 THROUGH OCTOBER 2010, EQUIPPED WITH HADLEY REMOTE MIRROR SWITCHES, PART NUMBERS 509VH AND 509VH1F. THE REAR VIEW MIRROR SWITCH MAY OVERHEAT, CAUSING THE PLASTIC HOUSING TO MELT.
The risk: EXCESSIVE HEATING CAN CAUSE A FIRE RESULTING IN SMOKE, OPERATOR DISTRACTION, OR PERSONAL INJURY. AN OVERHEATED MIRROR SWITCH COULD CAUSE THE EXTERIOR REAR VIEW MIRRORS TO NOT OPERATE. THE MIRRORS MAY NOT ADJUST PROPERLY FROM THE INTERIOR SWITCH OR OPERATE POORLY. THEREFORE, THE DRIVER MAY NOT BE ABLE TO HAVE FULL USE OF THE REAR VIEW MIRROR, INCREASING THE RISK OF A CRASH.
The remedy: VAN HOOL WILL NOTIFY OWNERS VIA ITS DEALER ABC BUS INC. OWNERS WILL HAVE THE CHOICE TO PERFORM THE REPAIR THEMSELVES OR TO TAKE THE VEHICLE(S) TO AN ABC-LOCATION FOR REPAIR, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 10, 2011. OWNERS MAY CONTACT THE WARRANTY ADMINISTRATOR FOR ABC BUS, INC. TOLL FREE AT 1-877-427-7278.
VAN HOOL N.V.View on NHTSA.gov
08V237000

VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES

May 28, 2008
149 units potentially affected
The defect: VAN HOOL IS RECALLING 149 MY 2004-2007 C2045, T2140, AND T2145 MOTOR COACHES EQUIPPED WITH DOGA WINDSHIELD WIPER SYSTEMS. LINKAGES WERE POORLY FINISHED. THIS COULD LEAD TO A MISALIGNMENT OF THE WINDSHIELD WIPER SYSTEM, BLOCKING THE MOTOR.
The risk: FAILURE OF THE WIPER LINKAGES WILL LEAD TO WIPER SYSTEM BREAKDOWN. THE OPERATOR WILL HAVE REDUCED VISIBILITY WHICH COULD RESULT IN A CRASH.
The remedy: VAN HOOL IS WORKING WITH DOGA AND DOGA WILL REPLACE THE WIPER MOTOR FREE OF CHARGE. THE RECALL BEGAN ON JULY 23, 2008. OWNERS MAY CONTACT VAN HOOL (ABC COMPANIES) AT 1-407-656-7977.
VAN HOOL N.V.Manufacturer number 1213View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE08023ClosedPreliminary Evaluation

WINDSHIELD WIPER REPLACEMENT PROGRAM

Opened Mar 26, 2008
Closed Jul 21, 2008

A JANUARY 2008 SERVICE BULLETIN SUGGESTS THAT CERTAIN MODEL BUSES SHOULD UPGRADE TO A HIGH TORQUE WIPER MOTOR.THE TSB ALSO ALLUDED TO WIPER MOTOR FAILURES. THEREFORE, ODI OPENED THIS INVESTIGATION TO DETERMINE THE FAILURE MODE, FREQUENCY AND SAFETY SIGNIFICANCE SINCE THE WIPER SYSTEM IS CONSIDERED TO BE A CRITICAL ITEM OF SAFETY EQUIPMENT AND IS REQUIRED BY A FEDERAL STANDARD. VAN HOOL RE-EVALUATED THE ISSUE AND DECIDED TO CONDUCT A SAFETY RECALL. VAN HOOL DETERMINED THAT THERE WAS AN ISSUE, BUT IT WAS AN ISSUE WITH IMPROPERLY FINISHED LINKAGE COMPONENTS THAT WERE CAUSING THE WIPER MOTOR TO FAIL. ALL WIPER MOTOR LINKAGES ON THE AFFECTED BUSES WILL BE REPLACED UNDER THE RECALL. THE RECALL ACTION RESOLVES THE ISSUES RAISED BY THIS INVESTIGATION. ACCORDINGLY, THIS INVESTIGATION IS CLOSED.

VISIBILITY:WINDSHIELD WIPER/WASHERLed to recall 08V237000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed Jan 23, 2010

VAN HOOL T2140 2007 THERE ARE POSSIBILITY TO HAVE TURBO FAILURE BY INSTALLING DEFECTIVE TURBO INTAKE PIPE BY MANUFACTURE. THERE ARE INSTALLATION DIFFICULTIES WHEN CONNECTING TURBO CHARGER AND TURBO PIPE BECAUSE OF LIMITED SPACE IN ENGINE COMPARTMENT. THE WALL OF VEHICLE WAS INTERRUPTED TO LOCATE THE TURBO PIPE. VAN HOOL MANUFACTURE TRIM(CUT) THE PIPE TO INSTALLED. BECAUSE OF THAT ,PIPE LOST 90% OF THICKNESS. ORIGINALLY ABOUT 7MM IN DIAMETER OF THE PIPE BECAME 1MM IN DIAMETER. IT HAS BEEN COVERED BY RUBBER ATTACHED ON THE WALL TO BE HIDDEN. IT CAN NOT SEE BY REGULAR INSPECTION UNLESS YOU TAKE OUT PIPE. THE MANUFACTURE MUST RECALL THIS PIPE TO REPLACE. WE HAD TURBO FAILURE IN ONLY 90,000 MILES OF VEHICLE OPERATION CAUSED BY THE INTAKE PIPE LEAK. *TR UPDATED 10/27/10 *BF UPDATED IVOQ 11/01/10.*JB

NHTSA ID
10301981
Incident
Dec 5, 2009
Mileage
90,000 mi
Engine
Filed Jan 22, 2010

WITH CUMMINS ISM450 ENGINE POSSIBILITY OF A TURBO CHARGER FAILURE PROGRESSING TO AN ENGINE COMPARTMENT FIRE BY ALLOWING LUBRICATION OIL TO ENTER THE EXHAUST SYSTEM. CURRENTLY VEHICLE DOES NOT HAVE ANY WARNING SYSTEM AND PROTECTION TO PREVENT AN ENGINE TO BE FIRE. IN 2006, DETROIT DIESEL SERIES 60 ENGINE MADE RECALL TO SOLVE THIS PROBLEM TO MEET NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT. CUMMINS DEALER OR ANY VEHICLE MANUFACTURER WHICH INSTALLED CUMMINS ISM450 MUST RECALL THE VEHICLE TO INSTALL 1)BAROMETRIC PRESSURE SENSOR 2)PIGTAIL HARNESS 3)REPROGRAM ECM(ELECTRIC CONTROL MODULE) SAFETY IS MOST IMPORTANT FOR THE VEHICLE, IT MUST DONE BEFORE VEHICLE CATCH ON FIRE OR BIG ACCIDENT HAPPENS. *TR UPDATED 10/27/10 *BF UPDATED 11/01/10

NHTSA ID
10301966
Incident
Sep 17, 2009
Mileage
90,000 mi
Engine
Filed Jan 22, 2010

TL*THE CONTACT OWNS A 2007 VAN HOOL T2140 CHARTER BUS. WHILE DRIVING AT SPEEDS OF 35 MPH THE VEHICLE STALLED AND THE DRIVER NOTICED THAT THERE WAS SMOKE COMING FROM THE EXHAUST. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE IT WAS DIAGNOSED WITH FAILURES TO THE ENGINE TURBO SYSTEM. THE VEHICLE WAS ALSO LEAKING OIL. THE DEALER REPLACED THE TURBO MECHANISM; HOWEVER, THE CONTACT WAS CONCERNED WITH THE POSSIBILITY OF AN ENGINE FIRE. THE FAILURE AND CURRENT MILEAGES WERE 120,000. UPDATED 10/27/10 *BF THE CONSUMER STATED THE TURBO FAILED IN THE COACH. THE CONSUMER STATED WHEN THE TURBO FAILED, THE COACH LOST FIVE GALLONS OF OIL. SMOKE EMITTED FROM THE ENGINE COMPARTMENT. THE CONSUMER STATED THERE WAS NO WARNING. UPDATED 11/01/10

NHTSA ID
10301958
Incident
Jan 1, 2010
Mileage
120,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SB2501

SUSPENSION

The control arms of the front and trailing axles are equipped with a flexible ball-joint at the chassis side. Van Hool has several suppliers for the repair kit of this flexible ball-joint. All of the repair kits contain a flexible ball-joint, a spacer and a snap ring. Due to not equal thickness of the spacer in the different kits, it is important to install all three the kit parts when replacing a flexible ball-joint. Do not mix parts of different repair kits!

SB2497

SUSPENSION

Mobile column lifts raise the vehicle under the wheels. This service bulletin is a reminder about the usage of mobile column lifts when lifting a complete vehicle.

SB2262B

VISIBILITY/WIPER

TO CHECK EMERGENCY SIDE WINDOW OPERATION To ensure trouble-free operation, the emergency side windows must be checked on a regular basis. This will allow you to confirm the proper operation of the emergency exit handle and unlatching mechanism, as well as the proper installation and function of the window seals

SB2494

SERVICE BRAKES; SUSPENSION

INTRODUCTION The purpose of this service bulletin is to inform you about the removal and installation of Raufoss line fittings

SB2468

SUSPENSION

Van Hool recently changed-over in production to a “longer” articulation shaft (VH11717611) to fasten the wheel-suspension arms to the steering knuckle carrier/hub carrier. Field experience has shown that this change-over has a positive impact on the lifespan of the rubber bushings. The “longer” articulation shaft may be used with the M18 as well as with the M20 fastening system (refer to figures 2 and 3).

SB2372B

This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Van Hool T2140 by model year
YearComplaintsRecallsInvestigationsIssue Index
2013020—
2012040—
2011050—
2010030—
2009010—
2008010—
2007Viewing321—
2006121—
2005021—
2004011—
2000010—
1999010—
1998010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.