RoadVitals

2023 Volkswagen Arteon

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
14
+1 complaint in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Feb 12, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 14 NHTSA owner-reported complaints for the 2023 Volkswagen Arteon, most frequently naming the tires & wheels and other / unspecified categories. 1 safety recall has been issued covering this model year; and 257 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
25V082000

BACK OVER PREVENTION:SOFTWARE

Feb 12, 2025
29,569 units potentially affected
The defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Tiguan, 2023 Arteon, and 2024-2025 Audi Q3 vehicles. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
The remedy: Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed to Audi owners April 3, 2024, and Volkswagen owners November 18, 2025.Volkswagen owners will receive a second notice once remedy parts become available. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Volkswagen) 91NY and (Audi) 90AV.
Volkswagen Group of America, Inc.Manufacturer number VW: 91NY, Audi: 90AVView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 14
Other / unspecified
Filed Sep 15, 2026

I am reporting a severe vehicle safety hazard introduced by Boston Volkswagen and ignored by Volkswagen Group of America. The dealership delivered a 2023 Volkswagen Arteon with an incorrect, non-factory wheel offset and tire configuration that dramatically alters the engineered suspension geometry, creating a high risk of tire contact against suspension struts and brake lines. Due to widespread public records of consumer deceit at this location, I have not contacted Boston Volkswagen directly. I escalated this vehicle safety concern directly to the manufacturer, Volkswagen Group of America (Case Ref: 2026-09-10-07714101). VW of USA is ignoring the danger of this mechanical configuration and refusing to issue a safety directive or corporate remedy, deflecting the matter entirely. Immediate intervention was required before this non-compliant vehicle setup caused a catastrophic component failure at highway speeds. This remediation has led to direct out of pocket costs on my part. Attachments included: Online post from original owner showing they requested improper configuration and depicting improper wheels car was delivered with, Carfax from time of my my purchase showing Boston VW fitted 4 tires prior to sale when car had 17 miles, and Window sticker from my purchase which indicates per VIN that the car should have been equipped with 20 Inch wheels. Additional photo from dealership site depicting incorrect 18 Inch wheels at time of my purchase.

NHTSA ID
11764418
Incident
Sep 15, 2026
Other / unspecified
Filed Apr 12, 2026

Sudden loss of tire pressure on interstate highway in heavy traffic at 70 miles per hour. This created a safety hazard to control the car and try to move to the shoulder of the road without a collision. The tires are factory 245/35/R20 Continental ProContact with 8/32 tread remaining. Tires have 13,600 miles and the air pressure was at factory specs of 42 pounds cold. There is no visible damage to the tire or rim. The tire will no longer seal to the rim causing loss of air. All service has been performed at the VW dealer. This is the second tire failure; the first at 400 miles.

NHTSA ID
11730652
Incident
Apr 3, 2026
Tires & wheels
Filed Mar 19, 2025

Tire is 245/35 R 20. Tire sidewall blew out on a small bump/pothole at less than 15mph, losing all pressure and forcing to be towed. These are OEM tires with less than 2500 miles on them. Model is on backorder, so all new tires for vehicle had to be replaced. These tires are a known issue for the VW Arteon and customers are forced to pay for replacements at significant cost to "upgrade" to safer more well-built tires.

NHTSA ID
11649258
Incident
Mar 8, 2025
Tires & wheels
Filed Jul 15, 2024

Tread separating from belt. Only 17k miles on new car. 3 of 4 tires were affected. Tire size 245/35r20

NHTSA ID
11602365
Incident
Jul 12, 2024
Tires & wheels
Filed May 10, 2024

broken belt on tire after hitting a very small pot hole on the [XXX] at 70 MPH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11587992
Incident
May 6, 2024
Tires & wheels
Filed May 10, 2024

I hit a small pot hole on [XXX] to [XXX] at 35 MPH an hour an it blew the side belt on the tire. This is the 2nd tire failure this week on the same tire. 245/35 R20 95H just replaced two days ago. Tire had 40 miles on it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11587989
Incident
May 10, 2024
Tires & wheels
Filed Mar 25, 2024

This tire model, Continental ProContact TX 245/35 R 20 95H, is the tire that came with my brand new 2023 Arteon and appears to be the overall stock tire VW went with. I had read in media forums that the tires blow out very easily when running over a pothole and it turns out, they were correct. I have now had 3 tires blow out due to potholes in just 7 months of owning my car. All punctures occurred on the wall of the tire resulting in necessary full tire replacements costing about $320 each tire. Although 2 were the result of hitting the same pothole in the night rain, resulting in getting towed from the side of the freeway, I've luckily been able to walk away from the situations safely. I now drive with the habit of overly scanning the road ahead of me, swerving every pothole, big or small to prevent another blowout.

NHTSA ID
11579346
Incident
Jun 26, 2023
Tires & wheels
Filed Mar 18, 2024

The sidewall of tire failed after brushing up against an uneven section of pavement at low speed (5-10mph) as I was making a right hand turn onto a busy road. The low tire pressure light almost immediately illuminated. I had purcahsed the vehicle only 10 days prior with 4,169 miles on it. The previous owner also had a tire failure around 3,000 according to the vehicle's CarFax report. Numerous other Arteon owners have reported higher than typical tire failures with this original tire 245/35R20. It seems the sidewall is exceptionally fragile. Out of fear this would happen again anyday, I immediately ordered and replaced all 5 tires with a known quality tire. In 17 years of driving vehicles with low profile tires, I have never had a failure nor have I seen so many examples of failure in the vehicle's community that I was a part of.

NHTSA ID
11578042
Incident
Mar 10, 2024

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

V4619022015173_35

SERVICE BRAKES

Brake rotor resurfacing

V4622022067177_5

SERVICE BRAKES

Repair or Replace Information

V4823012070207_15

Steering wheel sensor mat (hands on detection) and software deviation in the steering wheel detection control module -1158-.

V4418012043620_10

STEERING

Warranty Alignment Worksheet

V4015022033347_8

POWER TRAIN

Replacement instruction

TT 00-13-04_7

Permission to change Daily Order upgraded to RED Order

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Volkswagen Arteon by model year
YearComplaintsRecallsInvestigationsIssue Index
2024000—
2023Viewing141039.2
2022500—
2021144053.3
2020200—
2019810—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.