Owner-reported complaints naming the brake system, filed with NHTSA
Data refreshed
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake. Every record below is an owner-reported complaint about the 2000 Volkswagen Jetta submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 60 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 60, in the owner's own words
2000 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO ENGINE AND WARNING LIGHTS COMING ON. *LD THE CONSUMER STATED THE DAY AFTER PURCHASING THE VEHICLE THE ENGINE, ABS, AND TRACTION CONTROL LIGHTS, ILLUMINATED. THE DEALER OFFERED TO REPAIR THE VEHICLE IF THE CONSUMER BOUGHT THE PARTS. THE CONSUMER DECLINED. *JS
BRAKE LIGHTS DON'T FUNCTION DUE TO FAULTY BRAKE LIGHT SWITCH. SUBJECT OF TWO PREVIOUS RECALLS. *TR
WHILE DRIVING AND LIGHTLY BRUSHING THE BRAKE PEDAL TO BEGIN SLOWING, THE BRAKE PEDAL AUTOMATICALLY ENGAGES FULLY, SLAMMING ON BRAKES UNEXPECTEDLY. IMMEDIATELY FOLLOWED BY A SOUND OF AIR PRESSURE BEING RELEASED. IF YOU PRESS THE BRAKE PEDAL AFTER THE AIR IS RELEASED, THE PEDAL WILL RETURN TO REST AND THE BRAKES WILL FREE UP. NO EXISTING DEALER RECALLS AND VW (AND VW SERVICE DEPARTMENTS) HAVE NO RECORD OF THIS BEING A COMMON PROBLEM. MY LOCAL VW SPECIALTY REPAIR SHOP SAYS THIS IS COMMON ON 2000 JETTA TDI'S. THIS IS A SIGNIFICANT SAFETY ISSUE. IF YOU EXPERIENCE A SIMILAR ISSUE, PLEASE REPORT IT! THERE ARE THREE OTHER ISSUES POSTED THAT APPEAR TO BE RELATED: 10116640, 10139585, 10052281.
I PURCHASED A 2000 VW JETTA ON 6/16/10. TWO WEEKS AFTER PURCHASE, THE VEHICLE BEGAN TO HAVE PROBLEMS & SINCE I HAVE HAD THE VEHICLE, IT HAS HAD TO HAVE THE FOLLOWING REPAIRS: 2 FANS, ABS SENSOR WOULD COME ON & LOCK UP THE WHEELS, SO THE SYSTEM HAD TO BE UNPLUGGED, COOLANT SYSTEM HAD TO BE REPLACED, A TRANSMISSION REPLACED & A CERTIFIED TRANSMISSION SPECIALIST FOUND IT HAD BEEN TAKEN OUT PRIOR & 4 CYL PARTS WERE USED IN A 6 CYL VEHICLE, & THERMOSTAT HAD TO BE REPLACED. THE COST OF REPAIRS TO DATE ARE APPROX. $5,200 & I ONLY PAID $4,995 FOR THE VEHICLE. THIS VEHICLE IS NOT SAFE AND SHOULD NOT HAVE BEEN SOLD IN THE CONDITION IT WAS IN. THE SELLER FAILED TO DISCLOSE THAT THE VEHICLE HAD UNDERLYING PROBLEMS AFTER I INQUIRED SEVERAL TIMES. THE BUSINESS SHOULD BE HELD RESPONSIBLE FOR SELLING AN UNSAFE VEHICLE AND I WONDER HOW MANY OTHER VEHICLES THE BUSINESS HAS SOLD LIKE THIS. I HAVE THIS VEHICLE IN FOR REPAIRS MORE THAN I HAVE BEEN ABLE TO DRIVE IT & WHEN I PURCHASED IT, THE SELLER WAS AWARE I NEEDED A RELIABLE VEHICLE TO GET TO THE KIDNEY TRANSPLANT VERY QUICKLY. *TR
2000 VOLKSWAGEN JETTA. CONSUMER WRITES REGARDING FAULTY DESIGNED SYSTEM IN JETTA *TGW THE CONSUMER STATED THE VEHICLE HAS A DEFECTIVE BRAKE SYSTEM AND THE DEALER TRIED TO COVER IT UP BY PUTTING NEW BRAKES ON THE VEHICLE. *JB
SINCE VEHICLE WAS PURCHASED, THERE HAS BEEN NUMEROUS PROBLEMS AND ISSUES WITH THE VEHICLE. THE MOST TROUBLESOME AND EXPENSIVE IS THE COOLING SYSTEM. I HAVE HAD 3 DIFFERENT REPAIR SHOPS LOOK AT IT AND "FIX IT" ONLY TO HAVE THE CAR DO THE SAME THING. THE TEMPERATURE GAUGE DOES NOT INDICATE THAT THE CAR IS OVERHEATING, HOWEVER, IT MUST BE. I HAVE BEEN STRANDED MULTIPLE TIMES (ALMOST EVERYDAY IN MY COMMUTE TO FROM WORK AND SCHOOL), AFTER I SIT IN TRAFFIC OVER 20 MINUTES, OUT OF NOWHERE THE RADIATOR CAP BLOWS OFF THE COOLING RESERVOIR SPILLING THE LIQUID ALL OVER THE ENGINE AND CAUSING THE CAR TO SMOKE. I HAVE EVEN BURNED HAD A SECOND DEGREE BURN FROM HAVING TO PULL OVER AND OPENING THE TRUNK SO I CAN REFILL AFTER IT COOLS. SOMEONE HAS YET TO FIGURE OUT WHAT IS WRONG WITH THE VEHICLE. THE CHECK ENGINE LIGHT HAS BEEN ON FOR YEARS, AGAIN ONLY TO HAVE MULTIPLE PEOPLE LOOK AT IT, AND NOT HAVE THE PROBLEM SOLVED. I WILL CRANK THE ENGINE BUT THE CAR WILL DIE OUT. BUT IF I HIT THE SPEED CONTROL TO SET THE SPEED IT WILL STAY ON. THE CAR WILL HESITATE AND I WILL START OFF SLOW THEN IT WILL GO AT NORMAL SPEED. LAST BUT NOT LEAST I HAVE GOTTEN PULLED OVER 3 TIMES IN THE LAST 3 WEEKS BECAUSE THE BRAKE LIGHTS GO OUT. I HAVE REPLACED THESE BRAKE LIGHTS ALL RECENTLY BUT THEY WILL BURN OUT WITHIN DAYS WITH OUT ME KNOWING. IT IS HORRIBLE VEHICLE, I HAVE SPENT A LOT OF MONEY TRYING TO GET IT REPAIRED. EVERYTIME IT GOES IN THE SHOP IS FOR DAYS I HAVE TO GET A RENTAL CAR EVERYTIME. ENOUGH TO SAY THAT THE CAR RENTAL PEOPLE KNOW ME BY NAME! MY JOB AND SCHOOL ARE AFFECTED BY THIS EACH AND EVERYTIME. I SUFFER FROM ANXIETY EVERY TIME I GET IN THE CAR BECAUSE I DON'T KNOW WHAT WILL HAPPEN NEXT! IT IS STRESSFUL AND RIDICULOUS HAVING TO DEAL WITH THIS. PLEASE HELP! *TR
I AM REQUESTING THAT THE AGENCY PLEASE INVESTIGATE THE PERFORMANCE OF THE IGNITION COIL PLUGS ON THE MODEL YEAR 2000, VOLKSWAGEN, JETTA. I HAVE EXPERIENCED MULTIPLE STALLING EVENTS AND CAR NOT STARTING UP AFTER UP OR BEING PARKED AFTER SHUTTING OFF ENGINE AS A RESULT OF ONE OR MORE IGNITION PLUS MALFUNCTIONING ON MY 2000 VOLKSWAGEN JETTA GL. AS A RESULT OF THE ENGINE STALLING AND NOT STARTING WHEN IGNITION IS ACCELERATED, I HAVE ALSO I EXPERIENCED A LOSS OF POWER STEERING AND INCREASED BREAKING EFFORTS WHEN I PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CAR WOULD NOT START WHEN SITTING FOR A WHILE. AFTER ABOUT 45 MINUTES OR LONGER - I WAS ABLE TO START THE VEHICLE ALTHOUGH THE ENGINE OPERATED AT A REDUCED POWER. THE VEHICLE WILL STALL AND WILL NOT START UP FOR NO REASON AT ALL. I FEEL VERY UNSAFE AND NERVOUS WHEN DRIVING - AND HAVE HAD THE PROBLEM OVER AND OVER AND HAVE PAID FOR COSTLY REPAIRS. STILL TO NO AVAIL, IT KEEPS HAPPENING. TIRED OF THE VEHICLE - WILL NEVER EVER PURCHASE A VOLKSWAGEN AGAIN! PLEASE INVESTIGATE THE ELECTRICAL SYSTEM IGNITION MODULE ON VOLKSWAGEN JETTAS - YEAR 2000 PLEASE ASAP !!! I HAVE BEEN STRANDED IN THE WORST PLACES WITH THE VEHICLE - WITH NO HELP TO RESTART THE VEHICLE. *TR
I AM 8 MONTHS PREGNANT DRIVING WITH MY ONE YEAR OLD DAUGHTER IN THE CAR AND WAS HIT IN THE REAR OF MY 2000 JETTA WHILE STOPPED AT A LIGHT. THE WOMEN WHO HIT ME TOLD ME BRAKE LIGHTS WEREN'T ON. THANKFULLY BOTH THE BABY I AM PREGNANT WITH AND MY 1 YEAR OLD ARE OK BUT I HAD ALREADY BROUGHT MY CAR IN FOR THIS PROBLEM IN 2004. NOW THE BRAKE LIGHTS STAY ON CONSTANTLY. VW NEEDS TO ADDRESS THIS PROBLEM BEFORE THEY KILL ME OR MY BABIES!! *NM
FIRST WE WOULD LIKE TO START BY SAYING WE LOVE THIS CAR, WE ARE AND WILL CONTINUE TO BE LOYAL VW CUSTOMERS. THERE SEEMS TO BE A PROBLEM WITH THE TENSIONER ON THE REAR BRAKE PADS. WE HAD THE TENSIONER FALL OFF CAUSING THE RIGHT REAR BRAKE TO CLUNK AND THE BRAKES TO BE TOUCHY TO THE POINT WHERE IT WAS SCARY. WE DISCOVERED THIS WHEN WE DECIDED TO PUT NEW PADS ON BECAUSE THE LOCATION OF THE NOISE WERE BOTH PADS ON THE REAR PASSENGER SIDE OF THE CAR. JUST WANTED TO MAKE PEOPLE AWARE OF THIS PROBLEM AND THE POSSIBLE DANGERS. THANKS. *NM
NO EVENT LEADING UP TO THE FAILURE. I DID NOT RECEIVE NOTIFICATION OF ANY RECALLS RELATING TO MY BRAKE LIGHT SWITCH. BRAKE LIGHT SWITCH NO LONGER FUNCTIONS RELIABLY ON '00 JETTA WITH 70,000+ MILES; CAR DOES NOT SHIFT OUT OF PARK UNTIL BRAKE PEDAL IS PRESSED REPEATEDLY AND THEN ONLY WORKS INCONSISTENTLY, CRUISE CONTROL SYSTEM IS INOPERABLE- THERE IS AN APPARENT MALFUNCTION WITH BRAKE LIGHT SWITCH AND RELATES TO DESCRIPTIONS OF RECALLS ON 99-02 JETTA / NEW BEETLES. I CALLED VW REGARDING OPEN RECALLS FOR BRAKE LIGHT SWITCH DEFECTS AND I WAS TOLD MY VIN WAS NOT SUBJECT TO ANY RECALLS. WILL FOLLOW UP WITH LOCAL DEALER WHO WILL REPAIR THE PROBLEM- I HAVE BEEN ADVISED BY NHTSA CUSTOMER SERVICE TO RETAIN MY RECEIPTS AND DOCUMENTATION FOR MATTERS RELATING TO THIS ISSUE AS IT SEEMS TO RELATE TO RECALLS: 03V-265 OR 04V-096 AND VW RECALL NO. N4. *NM
REAR BRAKE LIGHTS COME ON AND STAY ON AFTER VEHICLE PARKED AND NO KEYS IN IGNITION CAUSING BATTERY TO DRAIN. PURCHASE NEW BATTERY WITHIN 2 DAYS NEW BATTERY DEAD. NOTICED BRAKE LIGHTS WERE STAYING ON WHEN CAR PARKED. THERE IS RECALL NHTSA ID #04V096000 FOR 2000 VW JETTA'S FOR THE SAME PROBLEM, BUT I AM TOLD IT DOESN'T APPLY TO THIS VEHICLE EVEN THOUGH THE PROBLEM IS IDENTICAL. *JB
DT*: THE CONTACT STATED THE VEHICLE'S BRAKE LIGHTS COMES ON RANDOMLY. THE VEHICLE DOES NOT HAVE TO BE RUNNING FOR THIS TO HAPPEN. THERE IS A NHTSA RECALL, # 04V096000 REGARDING THE BRAKE LIGHT SWITCH. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *NM
DT: THE CONTACT HAD RECALL 04V096000 REPAIRS ON BRAKE LIGHTS COMPLETED OVER A YEAR AGO, AND NOW THE FAILURE RECURRED. THE REPAIRS WERE MADE AT THE CONTACT'S EXPENSE. THE DEALER AND MANUFACTURER OFFERED NO FREE REMEDY. *AK
I HAVE BEEN HAVING AN INTERMITTENT PROBLEM WITH THE ANTI-LOCK BRAKES ON MY 2000 VW JETTA TDI. THE ABS "ACTIVATES" WHEN GOING VERY SLOWLY (LESS THAN 10 MPH) AND WHEN APPLYING MINIMAL PRESSURE ON THE BRAKE PEDAL, AND SOMETIMES WHEN NOT TOUCHING THE BRAKES AT ALL. IT FIRST HAPPENED OVER A YEAR AGO, AND THE DEALER CHANGED AN ABS HARNESS CONNECTOR, AND THE PROBLEM DID NOT RECUR UNTIL ABOUT 4 OR 5 MONTHS AGO. I TOOK IT BACK TO THE DEALER SEVERAL TIMES, AND THE PROBLEM OCCURRED FOR THEM, BUT THEY WERE UNABLE TO DETERMINE THE CAUSE, EVEN AFTER CALLING VW TECHNICIANS. THEY REPLACED A WHEEL SPEED SENSOR AT MY EXPENSE, BUT SAID IF THAT DIDN'T FIX IT, THEY SUGGESTED REPLACING THE ABS CONTROL MODULE, BUT THEY REALLY DIDN'T KNOW IF THAT WAS THE PROBLEM. THE PROBLEM STILL OCCURS INTERMITTENTLY, AND I NOTED ON AN INTERNET MESSAGE BOARD THAT A NUMBER OF OTHERS SEEM TO BE HAVING THE SAME PROBLEM (LINK: .HTTP://FORUMS.TDICLUB.COM/SHOWFLAT.PHP?CAT=0&NUMBER=1063831&AN=0&PAGE=0#1063831 ). I CONTACTED VW (REF.# 804028386), BUT THEY WERE NO HELP AND DO NOT ACKNOWLEDGE THAT THIS IS A COMMON PROBLEM. I THINK IT IS A SAFETY ISSUE THAT VW SHOULD BE RESPONSIBLE FOR CORRECTING. *NM
IN 2004, MY 2000 VW JETTA'S BREAK LIGHTS FAILED TO TURN OFF. WHEN I TOOK THE CAR IN FOR SERVICE, THE DEALER REPLACED A SWITCH. SEVERAL MONTHS LATER, VW WERE ISSUED A RECALL ON VEHICLE TO REPLACE THE BRAKE LIGHT SWITCH WHICH WOULD EITHER FAIL TO TURN OFF OR FAIL TO TURN THE BREAK LIGHTS ON. VW REFUNDED THE AMOUNT I HAD PAID TO REPAIR MY VEHICLE. ON SEPTEMBER 16, 2005, A DRIVER NOTIFIED ME AFTER A NEAR MISS AT AN INTERSECTION THAT MY BREAK LIGHTS WERE FAILING TO LIGHT. I BROUGHT MY CAR TO THE DEALERSHIP AND THEY CLAIMED THAT THE SWITCH HAD FAILED, BUT SAID THAT IT WAS NOT COVERED UNDER THE ORIGINAL RECALL BECAUSE THE SWITCH HAD ALREADY BEEN REPLACED. THE RECALL REPAIR WORK DID NOT REPAIR MY VEHICLE. THE BREAK LIGHT SWITCH FAILED AFTER THE RECALL REPAIR WAS MADE. *JB
THE BRAKE LIGHT SWITCH ON MY JETTA 2000 VEHICLE MALFUNCTION. WHEN THIS HAPPENS THE AUTOMATIC SHIFT LOCK (ASL) LOCKS WHEN PARK OR NEUTRAL. CAUSE TRAFFIC JAM. AFTER 30 MINUTES THE SWITH STARTED WORKING TEMPORARILY. IT HAPPEN 3 TIMES IN THE LAST 2 DAYS
THE REAR BRAKES ON MY 200 VW JETTA SEDAN WORE DOWN TO DAMAGE THE ROTOR WITHOUT ANY WARNING. BOTH FRONT AND REAR BRAKES WERE ORIGINAL EQUIPMENT. AT 42,000 MILES, THE FRONT HAD LESS THAN 10% WEAR. THE REARS HAD WORN COMPLETELY DOWN. THIS GENERATED EXCESSIVE HEAT AND SMELL OF BURNT METAL. THE DEALER SERVICE REPRESENTATIVE TOLD ME THAT THIS WAS A KNOWN PROBLEM AND THEY HAD RECEIVED A SERVICE BULLETIN FROM VW RELATED TO THE POOR QUALITY OF REAR BRAKE PAD MATERIAL CAUSING PREMATURE FAILURE AND UNEVEN BRAKE WEAR. HAD I BEEN NOTIFIED THAT THE REAR BRAKE PAD MATERIAL WAS DEFECTIVE, I COULD HAVE REPLACED THEM PRIOR TO FAILURE AND DAMAGE TO THE ROTORS AND RISK OF FIRE.
MY CAR HAD RECALL #04V096000 PERFORMED APPROX 1.5 YEARS AGO (A SWITCH WAS REPLACED). THAT SAME SWITCH HAD BEEN REPLACED SEVERAL TIMES BEFORE. IT IS THE SWITCH THAT DETECTS WHETHER OR NOT I HAVE PRESSED THE BRAKE, ALLOWING ME TO SHIFT OUT OF PARK. SOMETIMES IT ALSO AFFECTS MY BRAKE LIGHTS, CAUSING THEM TO NOT TURN ON WHEN THE BRAKE IS DEPRESSED. HOWEVER, ON MAY 14, 2005 I BROUGHT THE CAR IN AGAIN FOR THE SAME PROBLEM, EVEN AFTER THE RECALL. THIS IS THE 4TH TIME IT HAS HAPPENED. THIS TIME IT DID AFFECT THE BRAKE LIGHTS - THEY WOULD NOT COME ON WHEN I DEPRESSED THE BRAKE. THE DEALERSHIP STATED THAT THE CAUSE OF THE BRAKE LIGHT FAILURE WAS NOT DUE TO A FUSE, BUT DUE TO THAT SWITCH, AND THAT THE TWO ARE CONNECTED. WHEN THE SWITCH MALFUNCTIONS THE BRAKE LIGHTS COULD MALFUNCTION AS WELL. THE DEALERSHIP REPLACED THE SWITCH (AGAIN). THIS IS THE 4TH TIME THAT PART HAS BEEN REPLACED. THE CONSUMER HAS EXPERIENCED SEVERAL ELECTRICAL FAILURES SUCH AS A SHORT TO THE GROUND WHICH REQUIRED A NEW FUEL PUMP RELAY, ESP LIGHT WHICH INDICATED A BAD BRAKE LIGHT, THE CHECK ENGINE LIGHT ILLUMINATED INDICATING A BAD ABS PUMP AND RELAY. UPDATED 01/27/06. *JB
I AM THE PRIMARY REPAIR PERSON FOR THIS VEHICLE. OVER ITS HISTORY, THERE HAVE BEEN NUMEROUS COMPONENT FAILURES THAT IN MY OPINION ARE UNACCEPTABLE FOR A VEHICLE WITH THIS MILEAGE AND AGE. I PERSONALLY KNOW THE OWNER, AND KNOW THAT IT IS NOT OPERATED UNDER UNUSUALLY HARSH CONDITIONS. THE VEHICLE WAS INVOLVED IN A MINOR COSMETIC CRASH EARLY ON, OTHERWISE, THERE HAVE BEEN NO UNUSUAL OUTSIDE FACTORS. AT THIS POINT, THE CAR HAS ONLY 37,000 MILES ON THE ODOMETER. PRIMARY USE IS ON LONG TRIPS. THE VEHICLE IS PARKED AND STORED FOR ABOUT 3-6 MONTHS EACH YEAR. FIRST PROBLEM: AIR CONDITIONING SYSTEM LEAK: THE EXPANSION VALVE FAILED, REQUIRING REPLACEMENT. CHECK ENGINE/ MALFUNCTION INDICATOR LIGHT: HAS COME ON SEVERAL TIMES, EACH TIME WITH THE SAME DTC, A MANUFACTURER SPECIFIC CODE RELATED TO THE MASS AIR FLOW SENSOR. THE POWER WINDOWS HAVE FAILED, ULTIMATELY RESULTING IN FREE REPAIR OF THE WINDOWS WITH A REVISED RETAINING CLIP, AS THIS PROBLEM OCCURS FAR TOO OFTEN, AND FINALLY, THE REAR BRAKE PADS HAVE WORN COMPLETELY WITH THE FRONT PADS IN VIRTUALLY NEW CONDITION. THIS IS ACCOMPANIED BY ALL FOUR ROTORS BEING EXCESSIVELY PITTED, WITH LARGE AREAS OF THE ROTOR FACE ACTUALLY FLAKING OFF. MY RESEARCH SHOWS THAT I MAY END UP NEEDING TO REPLACE THE REAR CALIPERS, AS WELL, DUE TO POOR DESIGN. *JB
WHILE VEHICLE STILL UNDER WARRANTY, BRAKE MALFUNCTION OCURRED. BRAKE PEDAL WOULD BECOME SOFT WHEN PRESSED DOWN ON, SINKING TO FLOORVERY FAST, EMITTING AN AIR RELEASE TYPE SOUND, SIMULAR TO ANTI LOCK BRAKE RELEASE SOUND, BUT WITHOUT THE CONTROLED SPURTS, THE PRESURE RELEASE HAPPENS ALL AT ONCE, CAUSING LOCK UP OF BRAKES. DEALERSHIP WAS NEVER ABLE TO FIX PROBLEM, IT RETURNED AFTER VEHICLE WAS OUT OF WARRANTY, AND NOW HAPPENS ON MOST WARM DAYS, MULTIPLE TIMES A DAY.*AK
THE CONSUMER STATES THE RECALL FOR THE BRAKE LIGHT SWITCH HAS BEEN REPAIRED, HOWEVER THE PROBLEM STILL EXISTS. *AK
NO WARNING LIGHTS ILLUMINATED. PERIODICALLY THE BRAKING PRESSURE WAS RELEASED AND A PEDAL PULSE WAS FELT WHILE STOPPING. THE DEALER STATED THAT THE PROBLEM TO THE ABS PUMP LEAKED INTO THE ABS MODULE. *JB THE CONSUMER'S DAUGHTER WAS UNABLE TO STOP IN A PARKING LOT AS A RESULT OF THE BRAKES RELEASING CAUSING HER TO HIT ANOTHER VEHICLE. THE PERSON IN THE OTHER VEHICLE SOUGHT MEDICAL TREATMENT. *SC
THE VEHICLE WAS SLIGHTLY OVER A YEAR OLD WHEN THE BRAKE LIGHT STARTED TO ILLUMINATE. THE CONSUMER HAD THE BRAKES REPLACED. *NM RECALL# 04V096000. *SC
WHILE DRIVING, THE ABS BRAKE LIGHT CAME ON INTERMITTENTLY. THE CLUTCH BECAME STUCK AND THE CONSUMER HAD TO JIGGLE THE GEAR. THE VEHICLE ALSO HAD ELECTRICAL PROBLEMS. *BF AC COMPRESSOR FAILED. NEW BATTERY WENT DEAD. FOUR WINDOW FAILURE DUE TO ELECTRICAL PROBLEM. *TC
THERE HAVE BEEN THREE INSTANCES WHERE THE SAME RIGHT REAR BRAKE PAD HAVE WORN DOWN BEFORE ANY OF THE OTHER BRAKE PAD ON OUR VEHICLE. AT THE TIME WE HAD AN EXTENDED WARRENTY AND CONTACTED THE DEALERSHIP AND THE VEHICLE WARRENTY OWNER THROUGH THE DEALERSHIP. THE WARRENTY OWNER INDICATED THAT IT WAS NORMAL WEAR AND TEAR THEREFORE THEY WOULD NOT COVER IT. WE FOUGHT WITH THE DEALERSHIP ABOUT THE ISSUE BUT THEY ALSO INDICATED THE SAME THING ALTHOUGH THEY COMMENTED THAT IT WAS VERY UNUSUAL THAT ONLY ONE SIDE OF THE VEHICLE WOULD HAVE SUCH A PROBLEM. WE MET ANOTHER CUSTOMER AT THE SAME DEALERSHIP THAT WAS HAVING THE SAME EXACT ISSUE WITH HER VEHICLE AND HAD BROUGHT IT IN FOR REPAIR. WE MENTIONED THIS TO THE SERVICE AGENT BUT IT WAS AGAIN NOT REGARDED AS SOMETHING SIGNIFICANT. THE FOLLOWING YEAR WE HAD THE SAME ISSUE WITH THAT SIDE OF THE VEHICLE AGAIN. WE WENT TO THE SAME DEALERSHIP WITH OUR COMPLIANT AND SHOWED THEM OUR REPAIR ORDER THE YEAR BEFORE AND THEY DID NOT REGARD IT AT ALL. WE HAD THE PROBLEM REPAIR AT PEP BOYS BECAUSE IT WAS GOING TO BE TOO MUCH AT THE DEALERSHIP. WE AGAIN HAD THE PROBLEM A THIRD TIME AND BY THIS TIME OUR EXTENDED WARRENTY WAS OVER AND WE KNEW THE DEALERSHIP WOULD NOT LISTEN SO WE WENT AHEAD AND REPAIRED THE PROBLEM YET AGAIN. AFTER READING THE OWNERS MANUAL AND SPEAKING WITH A FEW FRIENDS WE DECIDED TO FINALLY REPORT THE ISSUE TO NHTSA AFTER HEARING ABOUT THE TIRE ISSUES WITH SUV'S. THANKS.*AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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