Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2000 Volkswagen Jetta submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 77 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 77, in the owner's own words
TL* THE CONTACT OWNS A 2000 VOLKSWAGEN JETTA GLX. THE CONTACT STATED THAT THE DRAINING SYSTEM FOR THE SUNROOF WOULD BECOME CLOGGED AND ALLOW WATER TO DRAIN INTO THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 100,000.
DRIVERS SIDE DOOR. WINDOW FELL SUDDENLY, DROPPING INTO DOOR. ALREADY HAPPENED TO PASSENGER SIDE DOOR YEAR BEFORE. THE CAR IS A 2000 VW JETTA. THIS SOUNDS LIKE A RECURRING PROBLEM WITH VW'S. HOW DOES A RECALL HAPPEN? HOW MANY TIMES DOES IT TAKE TO GET A RECALL? *TR
I HAVE A 2000 VOLKSWAGEN JETTA AND WITHIN THE PAST 2 MONTHS MY DRIVER SIDE WINDOW JUST FELL DOWN INTO THE DOOR. THERE'S LITTLE PLASTIC CLIPS THAT HOLD THE WINDOW ON TRACK AND THEY BROKE. BUT YOU CANT BUY THOSE CLIPS, YOU HAVE TO BUY THE WHOLE DOOR ASSEMBLY. 2ND YESTERDAY, OCT 6TH, MY PASSENGER WINDOW JUST FELL DOWN INTO THE DOOR, AND AGAIN, THE SAME THING. I SEARCH ALOT OF VW RELATED FORUMS WHERE PEOPLE AROUND THE NATION HAVE THE SAME PROBLEMS AND HAVE FILE NUMEROUS COMPLAINTS WITH VW AND COMPLAINTS WITH CONSUMER AFFAIRS. WHY HASN'T VW ISSUED A RECALL FOR THESE CLIPS? I CANT AFFORD THE OUTRAGEOUS PRICES TO HAVE BOTH OF MY WINDOWS FIXED SO I HAVE THEM TAPED WITH DUCK TAPE TO HOLD THEM UP. PLEASE LOOK INTO THIS AND FIGURE OUT WHY NOTHING HAS BEEN DONE ABOUT THIS. ONE WOMAN SAID SHE HAD HER CAR IN THE SHOP 8 TIMES AND THEY KEEP BREAKING. YOU CAN VERIFY THIS THROUGH CONSUMER AFFAIRS. UNDER VW JETTA CATEGORIES. PLEASE RESPOND, I JUST WANT A DEALERSHIP TO FIX MY WINDOWS, MY CAR DOESN'T HAVE A WARRANTY ANYMORE. ITS A 2000 MODEL. *TR
TL*THE CONTACT OWNS A 2000 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AUTOMATIC TINTING LIQUID IN THE REAR VIEW MIRROR IS LEAKING, AFFECTING THE PLASTIC NEAR THE GEAR SHIFT, AND THERE ARE HOLES IN THE LEATHER SEATS. THE ENGINE SIZE IS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGE WERE 61,500.
DRIVING ALONG AND PASSENGER WINDOW FROM THE UP POSITION DROPS INTO THE DOOR!!!!! THE MECHANIC SAID THE PLASTIC CLIPS THAT HOLD THE WINDOW BROKE. THE NEW PART HAS ALUMINUM CLIPS. THIS IS A REAL ACCIDENT WAITING TO HAPPEN!!! I ALMOST HAD ONE AS A RESULT OF THIS HAPPENING!!!!!*NM
DRIVING ALONG AND PASSENGER WINDOW FROM THE UP POSITION DROPS INTO THE DOOR!!!!! THE MECHANIC SAID THE PLASTIC CLIPS THAT HOLD THE WINDOW BROKE. THE NEW PART HAS ALUMINUM CLIPS. THIS IS A REAL ACCIDENT WAITING TO HAPPEN!!! I ALMOST HAD ONE AS A RESULT OF THIS HAPPENING!!!!!*NM
MOST RECENTLY, THE WATER PUMP FAILED. APPARENTLY THIS IS ANOTHER COMMON FAILURE, WHICH SHOULD BE COVERED BY A RECALL. HERE IS THE LIST OF OTHER PROBLEMS I HAVE HAD: -BOTH WINDOW REGULATORS FAILED (COVERED BY RECALL) -TENSIONER PULLEY ON SERPENTINE BELT FAILED AT 40000 MILES ($400) -MAF SENSOR AT 47000 MILES (COVERED BY RECALL) -CATALYTIC CONVERTER FAILED 50000 MILES (COVERED BY EMISSIONS RECALL) -ALTERNATOR FAILED AT 55000 MILES ($450 - USING REBUILT ALTERNATOR) -WATER PUMP FAILED AT 60,000 MILES ($350 REPAIR BILL). THE QUESTION IS...WHAT'S NEXT? I PLAN TO SELL THE CAR WITHIN THE NEXT FEW MONTHS. *JB
MY POWER WINDOW REGULATOR WENT OUT ON MY 2000 VW JETTA AND THE WINDOW FELL INTO THE DOOR, IN LOOKING ON THE INTERNET ON SITES SUCH AS MSN.COM I HAVE FOUND THIS TO BE A COMMON PROBLEM FOR ALMOST EVERY SINGLE VW OWNER THAT HAS INTERNET ACCESS. *AK
MY DRIVERS SIDE POWER WINDOW REGULATOR FAILED, CAUSING THE WINDOW TO FALL DOWN INTO THE DOOR. THIS REQUIRED DRIVING HOME FOR SEVERAL MILES IN WEATHER APPROACHING ZERO DEGREES. THIS IS A VERY COMMON PROBLEM WITH VW'S, AS THE SAME THING HAS HAPPENED TO MY MOM'S VW BEETLE (1999). *JB
I PURCHASED A 2000 VPLKSWAGEN JETTA IN THE YEAR 2002, PRE-OWNED. I HAVE HAD NOTHING BUT PROBLEMS WITH IT SINCE I BOUGHT IT, AND NOW AM TRADING IT IN, AND TAKING A $3000 LOSS. HERE IS A LIST OF THE PROBLEMS I HAVE HAD IN THE LAST 2 YEARS LISTED FROM FIRST PROBLEMS TO MOST RECENT: 1. WINDOW TRAY BROKE, WINDOW FELL INTO THE DOOR. $300 2. TRUNK LATCH BROKE, HAD TO GET REPLACED $50 3. SUNROOF BROKE, WOULD NOT MOVE AND NEEDED THE ENTIRE THING REPLACED INCLUDING THE MOTOR. $1800 4. WATER PUMP LEAKED OUT ALL COOLANT, NEEDED TO BE REPLACED $ 600 5. STRUT COIL SNAPED IN HALF WHILE DRIVING, NEEDED TO REPLACE BOTH SIDES $500 6. LASTLY, (THIS IS THE POINT WHEN I DECIDED TO FILE A COMPLAINT AND TRADE THE CAR IN FOR ANOTHER BRAND) WATER LEAKING FROM THE ELECTRICAL PANEL ON TOP OF INSIDE ROOF. SUNROOF THEN MALFUNCTIONED, OPENING WHEN THE CAR WAS STARTED AND THE KNOB WAS NOT TOUCHED. HAD TO PAY TO DISCONNECT POWER SUNROOF. WHATEVER YOU DO, PLEASE, DO NOT BUY A VW JETTA. THAT IS UNLESS YOU WANT TO HAVE IT CONTINUALLY IN THE SHOP AND HAVING TO SPEND A LOT OF MONEY ON REPAIRS. *AK
(1) VERY LOUD BANG ON THE DRIVER SIDE DOOR (2) FRONT DRIVER-SIDE WINDOW FELL DIRECTLY INTO THE DOOR PANEL (3) SMALL PLASTIC CLIP HAS TO BE REPLACED, AT THE SAME TIME DEALER TRYES TO CHANGE A WHOLE POWER WINDOWS ASSEMBLY FOR $500. *AK
BOUGHT THE CAR IN 2000. 3 MONTHS AFTER THAT I HAD BROUGHT THE CAR TO A CARWASH (HANDWASH) NO WAXING WAS DONE. THE NEXT DAY, THERE WERE SPOTS ON THE HOOD OF MY CAR. THE CLEAR COAT HAD COME OFF. I TOOK IT TO THE DEALER IN SUNNYVALE, CA AND HE SAID IT WAS THE CARWASH COMPANIES FAULT. THEY HAD LEFT THE CAR OUT SIDE WITH WAX ON IT. I HAD NO PROOF THAT THE CAR WASN'T WAXED, BUT I DID NOT PAY FOR IT. THE NEXT PROBLEM HAPPENED IN 2003. MY O2 SENSOR WENT OUT. A LITTLE OVER A YEAR LATER, THE MAF SENSOR WENT OUT. 5 MONTHS AFTER THAT, THE TURBO CUTOFF VALVE WENT BAD AND 1 DAY AFTER THAT WAS REPAIRED, THE DRIVERS SIDE WINDOW DECIDED TO DROP INTO THE DOOR. THE CAR IS A 2000 WITH ONLY 55K MILES ON IT. IT HAS HAD ALL OIL CHANGES AND BASIC MAINTENCE DONE THAT IS NEEDED. THIS SHOULD NOT BE HAPPENING ALREADY!*AK
TRANSMISSION FAILED. THE DEALER REPLACED THE PART. HOWEVER, TWO WEEKS LATER THE PART FAILED AGAIN. *AK THE VEHICLE WOULD NOT GO INTO REVERSE. THE TRANSMISSION SLIPPED AND THE VEHICLE HAD RUN INTO A POLE AT A GAS STATION ON THE RIGHT FRONT SIDE. THIS PROBLEM REMAINED THE SAME. THE ENGINE LIGHT HAD COME ON ALONG WITH THE TRANSMISSION PROBLEMS. OTHER PROBLEMS WERE: THE TIRE PRESSURE HAD TO BE RESET ON NUMEROUS OCCASIONS, REAR PADS, A/C WAS NOT COOLING, GLOVE BOX, POWER WINDOWS, CONSOLE, POWER SUNROOF, INTERIOR TRIM, STEERING/SUSPENSION, DRIVEABILITY, TRIM ELECTRICAL, SOUND SYSTEM, AND HEATING/COOLING. *SC THE CONSUMER DID NOT REPORT ANY DAMAGE TO VEHICLE WHEN SHE HIT THE POLE. *JB
I THOUGHT MY FIRST NEW CAR PURCHASE (A 2000 JETTA VR6 GLS) WAS A LEMON. I, LIKE MANY OTHERS, HAVE EXPERIENCED SEVERAL PROBLEMS. PROBLEMS SUCH AS: - REAR CUP HOLDERS BROKEN - MIDDLE/REAR SEATBELT LOCKED, CANNOT BE USED - 02 SENSORS BOTH REPLACED SINCE MIL LIGHT KEPT ILLUMINATING - MAS SENSOR REPLACED (AND LATER RECALLED) - BOTH FRONT WINDOWS HAVE FALLEN TO THE "BLACK HOLE" (AND LATER RECALLED; INCLUDING A RECALL TO THE RECALL B/C THEY WENT FROM METAL CLIPS TO PLASTIC OR VICE VERSA) - PAINT PEELING FROM INSIDE DOOR HANDLES - ALARM SYSTEM FAULTY ON PASSENGER SIDE DOOR (DEALER TOLD ME THAT UNLESS THE CAR BEEPS AT ME, THE ALARM IS NOT SECURED. SO, I MUST LOCK THE DOOR. STAND BY FOR 15 SECONDS, LOCK THE DOOR AGAIN AND THIS TIME WHEN THE CAR BEEPS, THE PASSENGER DOOR IS SECURED. AND, FURTHERMORE, (THIS IS GOOD - KEEP READING) I WAS TOLD THAT IF I DRIVE TOO CLOSE TO A JEA BUS, THEIR BUS COMPUTER SYSTEMS ARE RUN ON THE SAME CHANNEL AS MY JETTA'S COMPUTER SYSTEM AND SOMETIMES BEING TOO CLOSE TO A JEA BUS WILL CAUSE MY CARS COMPUTER SYSTEM TO SCRAMBLE). COMPUTER SYSTEM CAN BE RESET, AND DID YOU KNOW THAT WHILE RESETTING, VW CAN MAKE YOUR CAR BEEP IN DIFFERENT PATTERNS? THAT'S PROBABLY A "FEATURE"! - CENTER CONSOLE/ARMREST LATCH BROKEN - LARGE SPRING SITS UNDERNEATH MY PASSENGER SIDE FRONT SEAT - SEAT BELT NO LONGER CLICK, INDICATING LOCKED IN POSITION (DEALER TOLD ME IT STILL WORKS. SO, NOW I HAVE TO PUSH IT DOWN AND THEN TUG ON IT, HOPING THAT IT REALLY IS LOCKED -- IF NOT, I MAY FLY OUT THAT RECALLED WINDOW.) - CHILD RESTRAIN SEAT LOCKS RECALLED - TRUNK LOCK WOULDN'T STAY LATCHED - FRONT FENDER SEPARATING FROM BODY OF CAR - GRINDS GOING INTO SECOND GEAR (MANUAL TRANSMISSION) - WHEN CAR IS PUT INTO 1ST GEAR, IT WAITS A FEW SECOND BEFORE IT GETS ENOUGH POWER TO FULLY ACCELERATE - BRAKE DUST COVERS ALLOY WHEEL, IN JUST HOURS OF CLEANING DRIVERS WANTED...BUT THEY'RE ALL IN THE DEALER WAITING ROOM! *AK
NUMEROUS WINDOW REGULATOR ISSUES, ONE TOTAL REPLACEMENT. SOME ACTIONS MUST BE TAKEN, THIS IS VERY EXPENSIVE AND MOST LIKELY AN EASY REMEDY AT THE FACTORY. THERE SHOULD BE A RECALL ON WINDOW REGULATORS!*AK
REPLACED REAR BRAKE LIGHT 4 TIMES; EMERGENCY FLASHER & TURN SIGNALS FAIL TO WORK RANDOMLY. TWICE HAD REAR BRAKE PADS REPLACED; ROTORS TURNED SECOND TIME -- TOTAL COST $550. REPEATED SENSOR FAILURES -- KNOCK SENSOR, MASS AIR FLOW SENSOR, COOLANT TEMPERATURE SENSOR; INDUCTION COIL FAILURE & VEHICLE IMBOLIZED. DRIVER MIRROR REPAIRED TWICE; PASSENGER P/WINDOW STUCK DOWN; DRIVER WINDOW LOCK TWICE; SEAT BELT CRACKED
2000 JETTA (VW) 2 WEEKS AGO MY PASSENGER SIDE WINDOW BROKE AND BOUGHT NEW REGULATOR AND HAD FIXED. TODAY MY DRIVERS SIDE WINDOW BROKE. 60K ON VEHICLE AND I THINK THIS IS ABSURD. VW SHOULD RECALL ALL UNITS MANUFACTURED WITH THIS REGULATOR. I WILL BE GOING TO DEALERSHIP TOMMOROW TO SEE WHAT THEY SAY.*AK
VEHICLE SUFFERED A LOST OF POWER WHEN CHECK ENGINE LIGHT ILLUMINATES.*MR ON MARCH 7 2002 UNIVERSITY VW DISCOVERED A DEFECTIVE AIRFLOW METER. THE WINDSHIELD WAS REPLACED FOR A CRACKED RAIN DRAIN. THE BRAKE SERVO WAS CHANGED FOR A PIN HOLE AIR LEAK. CONSUMER WAS TOLD THAT THE GLOW PLUG HARNESS MIGHT BE THE CAUSE AS TO WHY THE BRAKE LIGHTS COME ON. THE HAZARD SWITCH SWITCHED ON AND OFF DISTRESSING OTHER DRIVERS BEHIND. REPLACED THE HAZARD RELAY SWITCH (ON THE DASH) BY MYSELF. BACK BRAKE PAD WORE DOWN TO THE RIVETS. VEHICLE OVERHEATED ON 3 OCCASIONS HAD PRESSURE TEST AND THERMOSTAT CHANGED AND PROBLEM STILL EXIST.*TS *JB
I'VE HAD MY CAR FOR FOUR YEARS NOW AND THIS IS THE FOURTH TIME THAT THE DRIVER'S/PASSENGER'S WINDOWS HAVE COME OUT OF ALIGNMENT I'VE ALREADY HAD EACH SIDE REPLACED AT LEAST ONCE AND I CANNOT BELIEVE THIS IS HAPPENING AGAIN. EACH TIME, IT COSTS ME AT LEAST $300 TO HAVE THIS FIXED AND FRANKLY, IT'S GETTING OLD. THERE MUST BE SOME DEFECT WITH THE PARTS OR OTHERWISE, I WOULDN'T HAVE TO REPLACE THE MOTOR EVERY OTHER DAY OF MY LIFE.*AK
ON THREE OCCASIONS MY DRIVER/AND OR PASSENGER SIDE WINDOWS FELL INTO THE DOORS. VW FIXED THEM AT NO CHARGE...AFTER MUCH ARGUING. EVER SINCE I FIRST BOUGHT THE CAR (BRAND NEW), MY CAR IS DOWN 2 QUARTS BEFORE THE 3000 MILE OIL CHANGE. VW SAYS THAT THIS IS NORMAL.I DON'T THINK THAT IS RIGHT. *AK
FRONT WINDOW ON DRIVER'S SIDE FELL INTO DOOR... POWER WINDOW SWITCH FAILED TO BRING IT BACK UP... MADE HORRIFIC GRINDING SOUND... ONLY 46,000 MILES ON CAR. *AK
WHENEVER YOU USE THE WINDSHIELD WASHER, SOME OF THE FLUID GETS INTO THE VENT AND YOU CAN SMELL IT IN THE CABIN AND EVEN SOMETIMES TASTE IT AS YOU ARE DRIVING. I BELIEVE WINDSHIELD WASHER FLUID IS TOXIC. I HAVE TWO LATE MODEL VOLKSWAGENS, THEY BOTH DO THIS EVERYTIME. I'VE NEVER EXPERIENCED THIS WITH ANY OTHER CAR I'VE DRIVEN BEFORE.
WINDOW REGULATOR: FAILED CHECK ENGINE LIGHT: ON
WHEN RAISING THE PASSENGER SIDE WINDOW UP, GLASS DROPS INTO DOOR PANEL AND WILL NOT COME UP. MAKES LOUD GRINDING NOISE WHEN PRESSING BUTTON TO RAISE WINDOW. DEALERSHIP REPLACES WINDOW ASSEMBLY AND SAYS THEY "GOODWILL" IT TO ME WITH NO CHARGE - EVEN THOUGH THIS WAS STILL UNDER WARRANTY AND I SHOULD NOT HAVE BEEN CHARGED IN THE FIRST PLACE. DEALERSHIP DOES NOT HAVE PART IN STOCK AND I HAVE TO DRIVE WITH A TRASHBAG TAPED WHERE MY WINDOW SHOULD BE IN RAINY WEATHER DURING MY 30-MILE (ONE-WAY) ALL HIGHWAY COMMUTE TO AND FROM WORK. THE ONLY WINDOW I EVER OPERATE NOW IS MY DRIVER SIDE WINDOW AND ONLY AS NECESSARY. VERY COSTLY AND DANGEROUS WINDOW SITUATION.
THIS CAR HAS LITERALLY COME UNSCREWED SINCE I PURCHASED IT 2.5 YEARS AGO-PARTS INSIDE AND OUT! MOST RECENTLY THE AXLE "CAME UNSCREWED" FOR NO REASON AND THE BOLTS SNAPPED. THE WINDOWS HAVE MALFUNCTIONED AND THE REAR SUSPENSION HAD TO BE SCREWED BACK TOGETHER SHORTLY AFTER I BOUGHT IT. THE PLASTIC COVERING UNDERNEATH ALSO FELL OFF FOR NO REASON-ALSO WHILE I WAS DRIVING. THE WINDSHIELD WIPERS HAVE COME UNSCREWED TWICE AND CEASED TO FUNCTION ONCE ON THE HIGHWAY AT HIGH SPEED DURING A RAIN STORM. THE GLOVE COMPARTMENT AND CUP HOLDERS HAVE ALL FALLEN OUT. I BOUGHT THIS CAR NEW 2 1/2 YEARS AGO AND I KNOW FEAR FOR MY LIFE EVERY TIME I GET INTO IT. I HAVE REPORTED THIS TO BOTH THE DEALER AND TO VOLKSWAGEN. NEITHER HAVE EXPRESSED ANY CONCERN WHATSOEVER. DT
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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