Owner-reported complaints naming the engine system, filed with NHTSA
Data refreshed
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components. Every record below is an owner-reported complaint about the 2002 Chevrolet Avalanche submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 38 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 38, in the owner's own words
WHILE DRIVING AT 65 MPH THE ENGINE CUT OUT. COULD BE THE CRANKSHAFT POSITION SENSOR. THE TRUCK IS A 2500 WITH AN 8.1L ENGINE. SIMILAR ISSUES THAT THE 2001 WAS RECALLED FOR. SAME ENGINE AND CPS AS THE 2001 BUT NOT INCLUDED IN THE ORIGINAL RECALL. THIS HAS HAPPENED SEVERAL TIMES AT VARIOUS SPEEDS.
THE ENGINE WILL DIE AT ANY TIME WITH OUT WARNING. THIS HAPPENS FAIRLY OFTEN. SOMETIMES AFTER TRYING TO RESTART IT WILL RESTART WITH NO DELAY AND OTHER TIMES IT WILL TAKE A FEW MINUTES. THEN IT WILL RUN NORMALLY FOR NO SPECIFIC AMOUNT OF TIME. THEN IT WILL DIE AGAIN. INCIDENCES MAY OCCUR HUNDREDS OF MILES IN BETWEEN. THE DEALER SAYS THEY DON'T KNOW WHY IT WOULD DO THIS AND IT WOULD BE VERY DIFFICULT TO DIAGNOSE THE PROBLEM BECAUSE IT HAPPENS SPONTANEOUSLY AND IT USUALLY RESTARTS QUICKLY. THIS IS VERY DANGEROUS AND TURNING THE VEHICLE TO GET OFF THE ROAD WHEN THE ENGINE DIES IS VERY HARD TO DO. *TR
EXHAUST LEAK IN THE ENGINE FOUND MANIFOLD BOLTS WERE BROKE. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET AVALANCHE. WHILE DRIVING 65 MPH, THE CONTACT STATED THAT THE ENGINE WOULD STALL AT ANY TIME AND THE FAILURE OCCURRED MORE FREQUENTLY ON BRIDGES. NEITHER THE DEALER, NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 101,000.
TRUCK SHUTS OFF WHILE DRIVING. WHEN THIS HAPPENS I LOSE POWER STEERING AND BRAKES. WILL OCCUR AT ALL SPEEDS INCLUDING 70 MPH ON THE INTERSTATE. VERY SCAREY SITUATION THAT COULD CAUSE A LARGE ACCIDENT IN RUSH HOUR. AFTER RESEARCHING THIS ON THE INTERNET, I HAVE FOUND THIS IS A PROBLEM WITH THE MAKE AND MODEL TRUCK I HAVE. THE PROBLEM IS THE CRANKSHAFT POSITION SENSOR. THIS SHOULD BE RECALLED AND FIXED AT CHEVROLET'S EXPENSE!
CHEVROLET AVALANCHE 2500-YEAR 2002:ENGINE CUT OFF WHILE DRIVING-CRANK POSITION SENSOR DEFECT (CPS). THIS SEEMED TO HAPPEN ALMOST EXCLUSIVELY AFTER THE TRUCK HAS BEEN SITTING FOR AT LEAST A FEW HOURS. IT STARTED UP INSTANTLY AND NORMALLY, THEN, AS DRIVING DOWN THE ROAD BETWEEN 2 AND 5 MINUTES AFTER STARTUP THE BATTERY LIGHT POPPED ON AND THE ENGINE WAS DEAD. THIS PHENOMENON WAS NOT TOTALLY REPEATABLE - SOMETIMES IT WILL GO FOR A MONTH AND NOT HAPPEN, SOMETIMES IT WILL HAPPEN 3 TIMES A DAY FOR A WEEK. IT HAPPENED TWICE THE DAY BEFORE YESTERDAY AND NOT ALL YESTERDAY. *AK
ENGINE STALLED FREQUENTLY AT ANY SPEED WITHOUT NOTICED. ALL POWER STEERING AND POWER BRAKES FAIL WHEN ENGINE STALLS, CREATING A VERY SERIOUS AND DANGEROUS EMERGENCY SITUATION. DETERMINED TO BE FAILED CRANKSHAFT POSITION SENSOR, ORIGINAL SENSOR HAS NOW BEEN REPLACED BY MODIFIED NEW SENSOR WHICH WAS PUT IN SERVICE IN MID MODEL YEAR 2002. ASK GM AS TO WHY RECALL WAS NOT PUT IN TO PLACE TO REPLACE ALL PREVIOUS KNOWN DEFECTIVE CRANK SHAFT POSITION. WHY WAS THE CRANKSHAFT POSITION SENSOR MODIFIED AND REPLACED IN MID YEAR 2002, IF THERE WAS SUCH A LOW INCIDENCE OF FAILURE. I JUST EXPERIENCED A $2,500 REPAIR BILL DUE TO GM RELUCTANCE TO FIX A "KNOWN" POTENTIALLY FATAL FLAWED PART. THANK GOD MY WIFE DOESN'T DRIVE MY TRUCK, SHE WOULDN'T BE ABLE TO STEER OR BRAKE THE TRUCK TO A STOP. *JB
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED. AFTER PULLING OVER THE SIDE OF THE ROAD, THE VEHICLE WAS PUT IN IDLE AND THE CONTACT ATTEMPTED TO RESTART THE ENGINE BUT IT WOULD NOT START. THERE WERE NO WARNING SIGNALS PRIOR TO THE INCIDENT. THE CONTACT WAS TOLD BY A FRIEND THAT THEY EXPERIENCED THE SAME PROBLEM WITH THEIR VEHICLE WHICH WAS THE SAME MAKE AND MODEL. THE PROBLEM WAS CAUSED BECAUSE THE CAMSHAFT SENSOR IN THE IGNITION MALFUNCTIONED. NEITHER THE SERVICE DEALER NOR THE MANUFACTURER WERE CONTACTED.
I RECENTLY PURCHASED A USED 2002 CHEVROLET AVALANCHE 2500HD 4X4 WITH A 8.1 LITRE ENGINE. THE VEHICLE HAS APPROXIMATELY 51,000 MILES ON IT. THE FIRST PROBLEM I NOTICED WAS THAT THE ENGINE WOULD CRANK, BUT IT WOULD NOT START IMMEDIATELY. THE NEXT PROBLEM I EXPERIENCED WAS THAT THE ENGINE SHUT OFF WHILE I WAS DRIVING IT. THIS RESULTED IN LOSS OF POWER STEERING AND POWER BRAKES, BUT MORE IMPORTANTLY, I WAS NOT ABLE TO MAINTAIN THE POSTED 55 MPH LIMIT, AND I HAD TO DODGE TRAFFIC WHILE TRYING TO STEER MY "DEAD" VEHICLE ONTO THE SHOULDER. THE VEHICLE DID RESTART AND I WAS ABLE TO RESUME AS BEFORE. THIS HAS HAPPENED TO ME AT LEAST 4 TIMES. THUS FAR AFTER 3 TRIPS TO THE DEALER, THEY HAVE NOT BEEN ABLE TO REPEAT, DIAGNOSE, OR REPAIR THIS PROBLEM. *JB
VEHICLE BEGAN STALLING DURING IDLE, THEN STALLED WHILE TRAVELING AT 50 MPH. ENGINE SHUTS OFF WITHOUT WARNING. AFTER RESEARCHING ON THE CHEVYAVALANCHEFANCLUB.COM WEB SITE - I FOUND INFORMATION THAT OTHERS HAD THE SAME PROBLEM. I ASKED MY MECHANIC TO REPLACE THE CRANKSHAFT POSITION SENSOR AND I HAVE HAD NO PROBLEMS SINCE.
DT*: THE CONTACT STATED EVERY TIME THE BRAKE PEDAL WAS APPLIED THE BRAKES PULSATE. THE VEHICLE WAS TAKEN TO DEALER. UPON INSPECTION THE FRONT AND REAR ROTORS WERE CORRODED. THE DEALER ATTEMPTED TO TURN THE ROTORS HOWEVER; DUE TO THE CORROSION THEY WERE UNABLE TO DO SO, THEREFORE THE ROTORS WERE REPLACED. IN A SEPARATE INCIDENT, WHILE USING THE AIR CONDITIONER AND HEATER FAN, SMOKE CAME FROM THE VENTS. THE FAN WAS TURNED OFF AND THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE COMPRESSOR, FAN AND RELAY WAS REPLACED.
I SUBMITTED A COMPLAINT LAST NIGHT (10148159) AFTER FINDING THE DEFECTIVE PART TO MY VEHICLE. I SEARCHED THE NHTSA SIGHT AND FOUND MANY COMPLAINTS WITH THE SAME ISSUE, THOUGH THE PERSON MAKING THE COMPLAINT DID NOT KNOW THE RESOLUTION TO THE ISSUE. I'M THINKING THE DEFECTIVE PART THAT SHOULD BE ISSUED A RECALL FOR IS GOING UN-NOTICED BY THE NHTSA BECAUSE THE PERSON MAKING THE COMPLAINT DOESN'T KNOW HOW TO RESOLVE AND CORRECTLY DESCRIBE IT. BECAUSE OF THIS THE NHTSA MAY OVERLOOK THAT THIS IS THE SAME ISSUE. THE FOLLOWING LINK WILL TAKE YOU TO THE CHEVY AVALANCHE FAN CLUB FORUM WHERE THE ISSUE IS DESCRIBED AND DISCUSSED. HTTP://WWW.CHEVYAVALANCHEFANCLUB.COM/CAFCNA/INDEX.PHP/TOPIC,39437.0.HTML MANY OF THE FORUM MEMBERS ARE BEING TOLD BY CHEVY DEALERS THAT THE ISSUE IS WITH THE FUEL PUMP, WHICH IS IN MOST CASES INCORRECT. THIS IS CAUSING THE CONSUMER TO PAY TO $1000.00 FOR PARTS AND REPAIRS THAT ARE NOT NEEDED. THE COST FOR REPAIR OF THE CRANK SHAFT POSITION SENSOR IS $110.00 FOR PARTS AND $170.00 FOR LABOR, AND THIS RESOLVES THE PROBLEM. PLEASE HAVE THE INVESTIGATOR TAKE A LOOK AT THE WEBSITE GIVEN ABOVE FOR MORE INFORMATION ABOUT THIS ISSUE. THIS IS OBVIOUSLY A DEFECTIVE PART THAT IF UNDER THE RIGHT CONDITIONS CAN CAUSE A MAJOR ACCIDENT AND POSSIBLE LOSS OF LIFE. WITH TOTAL LOSS OF ENGINE POWER ON A 6,600LBS TRUCK I FOUND IT ALMOST IMPOSSIBLE TO TURN AND VERY DIFFICULT TO STOP. CHEVY HAS ALSO RE-DESIGNED THE PART PROVING EVIDENCE THAT THE ORIGINAL DESIGN WAS/IS DEFECTIVE. I SEE THIS AS A MORE POTENTIALLY DANGEROUS ISSUE THAN THE TAIL GATE STRAP RECALL AND AT LEAST AS EQUAL OR HIGHER OF AN ISSUE AS THE ANTI-LOCK BRAKE DEFECT WHICH THE NHTSA HAS ISSUED RECALLS FOR. *JB
(1) - NORMAL DAILY DRIVING CONDITIONS (2) - INTERMITTENT FAILURE OF THE CRANK SHAFT POSITION SENSOR. THIS CAUSES THE ENGINE TO STALL UNEXPECTEDLY. THERE IS ABSOLUTELY NO WARNING WHEN THE ENGINE SHUTS DOWN. LACK OF STARTING CAN BE SEVERAL SECONDS TO FIVE OR MORE MINUTES WHILE THE POSITION SENSOR COOLS ENOUGH TO RETURN TO ALIGNMENT AND ALLOW THE ENGINE TO START. SHUT DOWN HAS OCCURRED SEVERAL TIMES WHILE IN THE MIDDLE OF RUSH HOUR TRAFFIC. WITH LUCK I WAS NOT HIT DURING THESE UN-EXPECTED SHUT DOWNS AND IN MOST CASES WAS ABLE TO EITHER GET THE ENGINE STARTED AGAIN OR WAS ABLE TO PULL OF THE ROAD. (3) REPLACEMENT OF THE SENSOR WHICH CHEVY HAS SINCE RE-ENGINEERED FROM THE ORIGINAL DESIGN. THE OLD PART IS NOT AVAILABLE. *JB
ON SEVERAL OCCASIONS, THE 8.1L ENGINE DIED AT BOTH LOW AND HIGH SPEEDS (65 MPH) RESULTING IN LOST OF POWER BRAKES AND STEERING. COULD NOT SHIFT TRANSMISSION INTO NEUTRAL. DIAGNOSED BY DEALERSHIP SHOP FOUND THAT THE CRANK POSITION SENSOR WAS FAILING. MULTIPLE ELECTRICAL DIAGNOSES OVER COURSE OF FAILURES DID NOT SHOW THE SENSOR TO BE FAILING. OEM REPLACEMENT OF SENOR INVOLVED COMPLETE REMOVAL AND DISMANTLING OF ENGINE. *JB
2002 CHEVROLET AVALANCHE 2500 BEGAN EXPERIENCEING INTERMITTENT ENGINE STALLING WHILE DRIIVING AT APPROXIMATELY 38,000 MILES. CONDITION WAS SPORADIC BUT CONTINUED GETTING MORE AND MORE FREQUENT UNTIL VEHICLE WOULD NOT RESTART ON JUNE 24, 2005 WITH 55,000 MILES ON THE ODOMETER. CONDITION STORED NO CODES ON THE PCM AND WAS NOT 100% REPEATABLE. CONDITION IS THE RESULT OF A FAULTY CRANKSHAFT POSITION SENSOR WHICH IS KNOWN TO GM AND IS PARTICULAR TO 2002 VEHICLES EQUIPPED WITH THE 8.1 LITER VORTEC V8 ENGINE. THIS CONDITION IS DANGEROUS DUE TO DRAMATICALLY REDUCED STEERING CONTROL AND BRAKING POWER WHEN THE STALL OCCURS. SOMEONE IS GOING TO GET KILLED AS MORE OF THESE VEHICLES REACH HIGHER MILEAGE !! SHERWOOD CHEVROLET REPLACED SENSOR ON 6/27/2005 AT A COST OF ROUGHLY $200.00
WHILE DRIVING 55 MPH VEHICLE STALLED. DEALER WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK THE CONSUMER STATED THAT THE VEHICLE RESTARTED UNTIL IT GOT TO THE STOP SIGN FAILED BUT WOULD NOT DIE. THE VEHICLE WAS ROAD TESTED AND THE ENGINE DIED. THE CONSUMER WAS UNABLE TO SHIFT INTO NEUTRAL AND CRANK ENGINE. THE CONSUMER WAS ABLE TO RESTART THE ENGINE AND THE ENGINE HAD AN EXTENDED CRANK TIME. THE CONSUMER STATED THAT THE RADIO WOULD NOT WORK ALL THE TIME. *TC PHONE INTERVIEW UPDATE (FEBRUARY 15, 2006): THE FIRST DEALER COULDN'T FIND WHAT CAUSED THE ENGINE TO STALL. THEY LATER WENT OUT OF BUSINESS. THE VEHICLE KEPT STALLING WITHOUT WARNING AT ALL SPEED. THE STALLED ENGINE WOULD NOT RESTART IMMEDIATELY. THE SECOND DEALER FIND THE PROBLEM TO BE THE CRANK POSITION SENSOR RIGHT THE WAY. THE SENSOR WAS BROKEN IN SEVERAL PIECES. THE VEHICLE WAS TRADED IN. THE COMPLAINANT WILL TRY TO FIND THE REPAIR INOVICE AND FAX IT TO ODI.
TRAVELING FROM TEXAS TO FLORIDA, VEHICLE BEGAN STALLING. AT TIMES THE VEHICLE WOULDN'T SHIFT OUT OF LOWER GEARS, AT TIMES IT WOULDN'T START, AT TIMES IT WOULD SHUT OFF. FOUND DEALER IN FLORIDA THAT CHANGED OUT A WIRING HARNESS IN THE STEERING COLUMN. THE VEHICLE HAD LESS THAN 30,000 MILES AT THIS POINT. HAVE ALSO HAD TO HAVE THE ENGINE REPLACED AT 50,000 MILES. DEALER COULDN'T FIGURE OUT WHY THE ENGINE WOULDN'T WORK, NOR COULD THE DEALERSHIP REPAIR. REPLACED WITH A NEW ENGINE AND IS CURRENTLY AT 30,000 ON NEW ENGINE AND PROBLEMS STARTING AGAIN. THIS VEHICLE DOES NOT TOW OR DRIVE OFF ROAD AT ANY TIME, THERE IS A DEFECT IN THIS PRODUCT THAT NEEDS TO BE ADDRESSED.
VEHICLE HAS PROBLEM WITH FUEL SYSTEM. EITHER THE FUEL GAUGE GOES OUT INDICATING THAT YOU HAVE MORE GAS THAN YOU REALLY DO. THE FUEL PUMP GOES OUT CAUSING THE VEHICLE TO STALL. FOR EXAMPLE, I WAS DRIVING UP A WINDING HILL WHEN ALL OF A SUDDEN, MY TRUCK STOPPED WITH NO WARNING ON A BLIND CURVE. THIS CREATED A SAFETY ISSUE AS THIS INCIDENT COULD HAVE CAUSED A TRAFFIC COLLISION. MY TRUCK HAS BEEN TO RALLY CHEVROLET FOR THIS PROBLEM 4 TIMES IN LESS THAN 12 MONTHS. THE FIRST TIME WAS FEBRUARY 2003. THE SECOND TIME WAS APRIL 2003. THE THIRD TIME WAS JUNE 2003 AND THE FOURTH TIME WAS JANUARY 21, 2005. THERE IS OBVIOUSLY A PROBLEM WITH THE VEHICLES FUEL SYSTEM. THERE IS ALSO A PROBLEM WITH THE COOLING SYSTEM. EVERY SINCE MY HUSBAND AND I BOUGHT THE VEHICLE, WE HAVE BEEN SMELLING COOLANT AFTER EITHER SHORT TRIPS OR LONG DRIVING TRIPS. THERE WERE A COUPLE OF TIMES WHERE ONCE THE WATER PUMP WAS REPLACED AND THEN A FREEZE PLUG WAS REPLACED. TO THIS DAY, WE STILL SMELL COOLANT AND THE DEALER CAN NOT FIND A LEAK. I DON'T THINK THIS IS NORMAL. *JB
1.BRAKES--PEDAL GOES TO THE FLOOR...THIS HAS HAPPENED 5 DIFFERENT TIMES 2.BRAKES--HAS BEEN RETURNED AT LEAST 10 TIMES FOR BRAKE- ROTOR PROBLEMS 3.SUSPENSION NOISE--HAS BEEN RETURNED AT LEAST 10 TIMES FOR NOISE 4.OIL LIGHTS--HAS BEEN RETURNED 3 TIMES FOR OIL CONSUMPTION--LEAKS 5.ELECTRICAL--HAS BEEN RETURNED TO REPLACE ELECTRIC MOTOR FOR WINDOWS 6.ELECTRICAL-- LOCKS-CLICK AND CLICK AND KEEP CAUSING, AND THE HORN---BEEPS NON STOP THIS ALL WHILE DRIVING 7.VEHICLE WAS PARKED AND LIGHT AND HORN WOULD NOT STOP FLASHING AND BEEPING THE DEALER NOR CHEVROLET WANT TO EXCEPT ANY RESPONSIBILITY FOR THIS VEHICLE....WE ARE TOLD THAT THE NOISES(AND VIBRATION) FROM THE SUSPENSION JUST STANDARD FOR THE VEHICLE. THE BACK ROTORS HAD GROOVES WAS TOLD NO PROBLEM FOUND..WHEN ASKED ABOUT THE GROOVES THEY TOLD US THIS WAS NORMAL FOR "HEAVY DUTY" TRUCKS..BRAKES..WAS TOLD WE SHOULD ONLY EXPECT TO GET 6-7 THOUSAND MILES. DEALER SHOULD TELL YOU THAT WHEN YOU PURCHASE THE VEHICLE. MOST OF THE TIMES WHEN THE BRAKES GO BAD THERE IS NO WARNING...I JUST HAD NO BRAKES...THIS VEHICLE IS NOT SAFE TO DRIVE AFTER THE LAST TIME I WAS UNABLE TO STOP AT AN INTERSECTION I RETURNED THE VEHICLE TO UNIVERSITY MOTORS.....TO DATE HAVE HEARD NOTHING FORM UNIVERSITY MOTORS OR CHEVROLET.... *LA
1. BRAKES-AGAIN..PUSHED ON THE BRAKES AND PEDAL WENT TO THE FLOOR 2. NOISE STILL COMING FROM SUSPENSION 3. CAN SMELL OIL BURNING RETURNED VEHICLE TO UNIVERSITY MOTORS THEY CHECKED BRAKES AND TOLD ME NO CORRECTION WAS NEEDED....SUSPENSION NOISE WAS TOLD THAT WAS JUST HOW THE VEHICLE SOUNDED, I COULD FEEL THE VIBRATION ON THE FLOOR... OIL SMELL--THEY TIGHTENED THE OIL FILTER. *LA
1. CHECK ENGINE LIGHT... 2. OIL LIGHT... 3. NOISE STILL PRESENT AND GETTING WORSE. RETURNED VEHICLE TO UNIVERSITY MOTORS... 1. THEY CLEARED THE CODES AND SAID MAY HAVE BEEN DUE TO GAS(I USE BP GAS) 2. ADDED 2 QTS. OIL(OIL WAS CHANGED ON 12/29/02@UNIVERSITY MOTORS AND REPLACED THE PVC VALVE. 3. REAR LOCATOR BAR WAS LOOSE THEY TIGHTENED. *LA
MY MAIN COMPLAINT IS THAT I TRAVELED TO TEXAS IN DECEMBER AND I HAD JUST HAD AN OIL CHANGE. DURING THE TRIP I CHECKED THE OIL AND NOTICED THAT THE OIL WAS DOWN ABOUT 2 QUARTS OR MORE. WHEN I RETURNED I TOOK IT TO A GMC DEALER WHERE I HAD THE OIL CHANGED BEFORE I WENT ON THE TRIP, AND I WAS TOLD THAT IT HAD BURNED 3 QUARTS ON THE TRIP. I WAS ADVISED TO TAKE IT BACK TO A CHEVROLET DEALER WHERE I BOUGHT IT. I TOOK IT TO THE CHEVROLET DEALER AND THERE I WAS TOLD THAT IT WAS "NORMAL" FOR IT TO HAVE AN OIL CONSUMPTION OF UP TO A QUART OR MORE IN 1,000 MILES OR 2 QUARTS UP TO 2,000 MILES. IS THIS "NORMAL?" I HAVE NEVER HAD THAT PROBLEM WITH ANY OTHER VEHICLE AND I HAVE FRIENDS THAT HAVE THE SAME TYPE OF VEHICLE AND THEY HAVE NEVER HAD THIS PROBLEM. I HAVE TAKEN IT BACK SEVERAL TIMES, AND THEY ARE CURRENTLY RUNNING A CONCUMPTION TEST ON IT. I HAVE HAD A PROBLEM FROM THE BEGINNING OF THE PURCHASE WITH ALIGNMENT, LEAKING IN THE BOX FROM THE RUBBER AROUND IT, THE RADIO NOT WORKING AND HAD TO BE REPLACED, PEELING ON THE FRONT DASHBOARD, AND NOW THE OIL. WE TOOK IT BACK SEVERAL TIMES BEFORE THE ALIGNMENT WAS FIXED AND THERE WAS A SQUEEKING SOUND IN THE FRONT END. IT SOUNDED LIKE SOMETHING WAS BROKEN IN THE FRONT END, ESPECIALLY PULLING IN AND OUT OF PARKING SPACES, AND WHEN TURNING OR ON THE CURVES. WE ALSO HAVE A PROBLEM WITH THE BACK RIGHT PASSENGER SEATBELT. THE PERSON SITTING IN THAT SPACE CANNOT PUT THE SEATBELT ON WITHOUT ASSISTANCE. WE FINALLY CALLED THE CUSTOMER SERVICE OF GENERAL MOTORS REGARDING THE SOUND AFTER WE HAD TAKEN IT BACK AROUND 5 TIMES AND HAD TO RENT A CAR, AND ALSO NOW WITH THE OIL CONSUMPTION. WE ARE VERY UNHAPPY AS THIS IS A FAIRLY NEW CAR, YET IT'S LIKE AN OLD RUNNED DOWN JALOPY. THEY HAVE FIXED IT SO MUCH, WE JUST DON'T FEEL SAFE ANYMORE. IS THERE ANYTHING ELSE WE CAN DO? *AK
I HAVE NOT GIVEN PERMISSION TO THE DEALERSHIP SERVICE DEPARTMENT TO START REPAIRS. THEY TOLD ME IT WAS THE REAR AXLE OR REAR END THAT WAS DAMAGED BEYOND REPAIR AND MUST BE REPLACED. I WAS QUOTED A REPAIR COST OF $2,400 FOR A USED PART AND $3,000 FOR A NEW PART. THIS TRUCK HAS AROUND 42,000 MILES AND WAS PURCHASED JUNE 1, 2003. I HAVE HAD MULTIPLE PROBLEMS RANGING FROM REPLACEMENT OF CD'S TO A DOOR WINDOW MOTOR PROBLEM. I INQUIRED/COMPLAINED ABOUT A NOISE IN THE REAR END AT AROUND 25,000 MILES PRIOR TO THE BREAKDOWN. HOWEVER, THEY COULD NOT FIND THE PROBLEM. THE TAILGATE WOULD FALL OPEN WHEN LOCKED OCCASIONALLY, BUT THIS WAS ADJUSTED AFTER TAKING IT BACK FOR REPAIR. I HAVE ALSO REPLACED ONE HUB ASSEMBLY ON THE FRONT OF THE TRUCK AT A COST OF $250.00. THERE IS AN OIL USAGE PROBLEM THAT REQUIRES AN ADDITIONAL QUART TO BE ADDED BETWEEN CHANGES. I PERSONALLY THINK THAT THIS TRUCK IS A LEMON AND NEEDS TO BE RESEARCHED TO DISCERN IF IT HAS HAD SOME PREVIOUS MECHANICAL PROBLEMS. ALTHOUGH IT WAS PURCHASED NEW THERE IS A POSSIBILITY THAT IT COULD HAVE HAD SOME MALFUNCTIONS BEFORE IT WAS DELIVERED. I MISPLACED MY RECEIPTS, AND I'M NOT SURE THAT THE SERVICE DEPARTMENT WILL GIVE ME ANOTHER COPY. HOWEVER, I WILL SEARCH FOR THEM AS VERIFICATION THAT I TOOK THE TRUCK IN ON SEVERAL OCCASIONS FOR VARIOUS AND SUNDRY COMPLAINTS.
THIS COMPLAINT IS REGARDING OUR CHEVY AVALANCHE. IT WAS PURCHASED IN MAY, 2002. SHORTLY AFTER PURCHASING IT, WE NOTICED THAT IT WAS CONSUMING QUITE A BIT OF OIL. WE WERE GIVEN AN EXPLANATION THAT THE MOTOR WAS NEW, THE RINGS HAVEN'T SEATED YET AND 3 DIFFERENT TYPES OF OIL HAVE BEEN PLACED IN OUR VEHICLE -- ONE OF SUCH (STRAIGHT 30W) IS SPECIFICALLY MENTIONED IN THE OWNERS MANUAL NOT TO ADD. NOW OUR VEHICLE IS STILL BURNING OIL AND HAS BEGUN TO BLOW BLUE SMOKE OUT THE TAIL PIPE. WE HAVE CONTACTED THE DEALER, THE MANUFACTURER, THE BETTER BUSINESS BUREAU, THE STATES ATTORNEY'S OFFICE. CURRENTLY THE MANUFACTURER HAS US UNDERTAKING AN OIL CONSUMPTION TEST. THE BODY (THE PLASTIC PART) SHORTLY AFTER PURCHASING (WHEN THE WEATHER GOT HOT) STARTED TO DETACH FROM THE METAL PART IN THE FENDER AREA AND THE PLASTIC PANELS IN THE BACK OF THE BED ARE WARPED. WE ARE NOT HAPPY.
IT STALLS WHEN ACCELERATING FROM A TURN. MOSTLY ON RIGHT TURNS AS YOU ACCELERATE OUT OF THE TURN THE VEHICLE DIES. IT STARTS RIGHT BACK UP, BUT IT DOES THIS INTERMITTENTLY ABOUT ONCE A WEEK. THE TRUCK HAS BEEN TO TWO DIFFERENT DEALERS A TOTAL OF 5 TIMES FOR THIS PROBLEM. NEITHER ONE CAN DUPLICATE THE PROBLEM. IT HAPPENED AGAIN THIS WEEKEND. I AM AFRAID THAT MY HUSBAND OR ANOTHER MEMBER OF MY FAMILY IS GOING TO GET HURT IN THIS TRUCK. I AM TRYING TO DEAL WITH GM BUT THEY ARE GIVING ME THE RUN AROUND. THEY CAN'T DO ANYTHING IF THEY CAN'T DUPLICATE THE PROBLEM.
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