RoadVitals

2000 Chrysler Town And Country Airbags Problems

Owner-reported complaints naming the airbag system, filed with NHTSA

Data refreshed

Airbags reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
30
Latest Nov 8, 2018
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
10%
of 306 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
8
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
9

What this page shows

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2000 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 30 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming airbag

The 25 most recent of 30, in the owner's own words

AirbagsDriver assistance
Filed Nov 8, 2018

CRUSE CONT DOES NOT WORK HORN NOT WORKING AND AIR BAG LIGHT IS ON. ALL OF THEM WORKED OFF AND ON FOR A TIME BUT NOT NOW06

NHTSA ID
11150178
Incident
Jun 1, 2016
Mileage
180,000 mi
Airbags
Filed May 17, 2018
Crash reported2 injuries reported

IN FRONT END COLLISION WITH A POLE ON A CITY STREET -PASSENGER AIRBAG DEPLOYED, DRIVER AIRBAG DID NOT DEPLOY

NHTSA ID
11096589
Incident
Jan 6, 2018
Mileage
180,000 mi
Airbags
Filed Jul 15, 2016

TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

NHTSA ID
10885087
Incident
May 27, 2016
Mileage
140,000 mi
AirbagsElectrical
Filed Feb 29, 2016

TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. AFTER THE VEHICLE WAS STARTED, THE HORN FAILED TO OPERATE AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 04V480000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID
10838880
Incident
Feb 1, 2016
AirbagsElectrical
Filed Mar 2, 2015

TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT UPON IGNITING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 04V480000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 3/31/15*CN UPDATED 9/27/2017*CN

NHTSA ID
10691531
Incident
Feb 18, 2015
Airbags
Filed Nov 5, 2014

TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER AND PASSENGER'S SIDE AIR BAGS DEPLOYED INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

NHTSA ID
10652862
Incident
Oct 9, 2013
Mileage
88,000 mi
AirbagsDriver assistanceElectrical
Filed Sep 5, 2012

AIR BAG WARNING LIGHT BEGAN FLASHING IN JANUARY 2012; CRUISE CONTROL & STEREO CONTROLS ON STEERING WHEEL QUIT WORKING IN JUNE 2012; HORN QUIT WORKING IN JULY 2012. READ ABOUT RECALL ON 1994 - 2000 MODELS FOR FAULTY CLOCKSPRING. *TR

NHTSA ID
10473951
Incident
Jan 16, 2012
Mileage
162,000 mi
Airbags
Filed Jun 13, 2009

2000 CHRYSLER MINIVAN " CLOCK SPRING RECALL #D17 " I WOULD LIKE THE NHTSA TO KNOW THAT CHRYSLER CORPORATION IS NOT FOLLOWING THROUGH THIS SAFETY RECALL PROPERLY I HAVE BEEN TRYING TO HAVE MY VAN 'S CLOCK SPRING RECALL DONE FOR THE LAST 5 MONTHS AND THE DEALERSHIP KEES TELLING ME THAT THE PARTS ARE ON BACK ORDER I CONTACTED A FEW DEALERSHIPS AND THEY ALL TELL ME THAT THE REPLACEMENT PARTS ARE ON BACK ORDER ,NOW MY SELF AND 100'S OF THOUSANDS OF OTHER CHRYSLER MINIVAN OWNERS ARE DRIVING AROUND WITH "NO HORN AND A INOPERATIVE AIR BAG" WHICH IS NOT SAFE AT ALL MY VEHICLE WILL NOT EVEN PASS THE STATE INSPECTION DUE TO THIS CONDITION PLEASE INVESTIGATE THIS. *TR

NHTSA ID
10273683
Incident
Jun 13, 2009
Mileage
90,000 mi
Airbags
Filed Feb 25, 2009

1) DRIVING, AND TURNING THE STEERING WHEEL IS WHAT CAUSED THE FAILURE 2)SOMETHING BROKE IN THE STEERING COLUMN. NOW NOTHING WORKS ON THE STEERING WHEEL. THE AIRBAG LIGHT IS ALWAYS ON, THE CRUISE CONTROL DOESN'T WORK ANYMORE, AND THE HORN NO LONGER WORKS. 3) I HAVE NOT BEEN ABLE TO FIX THIS PROBLEM YET. *TR

NHTSA ID
10259901
Incident
Jan 10, 2009
AirbagsDriver assistance
Filed Nov 3, 2008

TL*THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 60 MPH ON NORMAL ROAD CONDITIONS, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE INDICATOR REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. IN ADDITION, THE CRUISE CONTROL WORKED INTERMITTENTLY. RECENTLY, THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT NHTSA CAMPAIGN ID NUMBER 04V480000 (AIR BAGS) WAS RELATED TO THE AIR BAG CLOCKSPRING ASSEMBLY. THE TECHNICIAN STATED THAT A DIAGNOSTIC MUST BE PERFORMED TO WARRANT THE RECALL DEFECT REPAIR. THE DIAGNOSTIC TEST COST $90. THE CONTACT WAS DISPLEASED TO KNOW THAT THERE WAS A COST ASSOCIATED WITH THE RECALL DEFECT REMEDY. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 150,000 AND CURRENT MILEAGE WAS 153,000.

NHTSA ID
10247569
Incident
Aug 10, 2008
Mileage
150,000 mi
Airbags
Filed Apr 3, 2007
Fire reported

CHRYSLER TOWN AND COUNTRY THAT CAUGHT FIRE BECAUSE OF THE AIR BAGS**NAR**CC THE CONSUMER STATED WHILE DRIVING, HE NOTICED THE AIR BAG LIGHT HAD ILLUMINATED AND SOON AFTER ARRIVING HOME, THE VEHICLE CAUGHT ON FIRE. *JB

NHTSA ID
10187950
Incident
Jun 26, 2006
Airbags
Filed Jun 17, 2006

I TOOK MY 2000 CHRYSLER MINI VAN TO THE CONYER, GA DEALERSHIP TO FIND OUT WHY MY AIRBAG LIGHT CAME ON AND MY HORN STOPPED WORKING AND I WAS TOLD BY THE SERVICE MAN THAT I WOULD BE CHARGE $89.00 JUST FOR THEM TO LOOK AT THE PROBLEM. I JUST RECENTLY FOUND OUT THAT THIS IS A MAJOR PROBLEM WITH ALL MINI VANS DATING BACK SEVERAL YEARS AGO. I WAS ALMOST HIT BY ANOTHER VEHICLE BECAUSE MY HORN IN MY VAN WASN'T WORKING. THIS IS A SAFETY ISSUE AND THE MANUFACTURER SHOULD ISSUE A IMMEDIATE RECALL BEFORE SOMEONE GETS KILL. *JB

NHTSA ID
10160091
Incident
Jun 14, 2006
Mileage
129,880 mi
Airbags
Filed Jan 10, 2006

2000 CHRYSLER TOWN AND COUNTRY HORN AND AIR BAG DOES NOT WORK. *TS ***NO ANSWER REQUIRED*** THE CONSUMER HAD THE CLOCKSPRING REPAIR PRIOR TO RECEIVING RECALL NOTICE 04V480000. THE CONSUMER REQUESTED REIMBURSEMENT FROM THE MANUFACTURER. *NM

NHTSA ID
10148686
Incident
Oct 26, 2005
Mileage
56,572 mi
Airbags
Filed Jan 19, 2005

DEALERSHIP WILL NOT REPAIR RECALL 04V480000 CONCERNING CLOCK SPRING UNLESS THE PART FAILED. THE PROBLEM WAS NOT RESOLVED. ROSS CHRYSLER 828-264-3626. *AK RECALL CAMPAIGN: THE CONSUMER TOOK THE VEHICLE IN FOR AN OIL CHANGE AND INQUIRED ABOUT THE RECALL LETTER AND THE VEHICLE WAS SERVICED FOR THE RECALL. *TC

NHTSA ID
10101751
Incident
Aug 2, 2004
Mileage
58,272 mi
Airbags
Filed Jan 14, 2005

THE AIR BAG LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE DRIVER NOTICED WHILE PRESSING THE HORN IT HAD NO SOUND. THE DRIVER WAS ABLE TO DRIVE TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE CLOCK SPRING NEEDED TO BE REPLACED.. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB

NHTSA ID
10107403
Incident
Jan 14, 2005
Airbags
Filed Dec 6, 2004

RECALL FOR CLOCK SPRING WAS ISSUED. VEHICLE HAS MORE THAN 70,000 MILES. *BF RECALL# 04V480000. *SC

NHTSA ID
10106614
Incident
Dec 1, 2004
Airbags
Filed Nov 3, 2004
Crash reported2 injuries reported

WHILE DRIVING CONSUMER'S VEHICLE WAS INVOLVED IN A CRASH. IT WAS HIT BY ANOTHER VEHICLE WHICH WAS MOVING AT 60 MPH. HOWEVER, UPON IMPACT, AIR BAGS DID NOT DEPLOY. CONSUMER HAD RECEIVED A LETTER OF RECALL FOR THE CLOCK SPRING THE VERY SAME DAY. DRIVER AND PASSENGER SUSTAINED INJURIES. ON THE SAME DAY, CONSUMER RECEIVED A RECALL FOR CLOCK SPRING. *AK

NHTSA ID
10099272
Incident
Oct 31, 2004
AirbagsDriver assistanceElectrical
Filed Sep 21, 2004

THE CLOCK SPRING LOST THE CONNECTION TO THE ELECTRICAL SYSTEM. AS A RESULT, HORN, AIR BAGS, AND CRUISE CONTROL BECOME INOPERABLE.*AK

NHTSA ID
10093969
Incident
Sep 21, 2004
Mileage
116,000 mi
Airbags
Filed Aug 16, 2004
Crash reported2 injuries reported

THE CONSUMER WAS INVOLVED IN AN ACCIDENT. THE VEHICLE WAS STRUCK FROM THE SIDE AS WELL AS THE FRONT. THE AIR BAGS DID NOT DEPLOY. *JB

NHTSA ID
10087938
Incident
Aug 2, 2004
Mileage
20,000 mi
Airbags
Filed Jul 29, 2004

THE AIR BAG SENSOR LIGHT STAYS ON. CONSUMER IS CONCERNED THAT THE AIR BAGS WILL NOT DEPLOY UPON IMPACT. A RECALL WAS ISSUED FOR THE CLOCK SPRING. HOWEVER, THE YEAR WAS NOT INCLUDED. *AK

NHTSA ID
10083786
Incident
Jul 28, 2004
Mileage
94,000 mi
Airbags
Filed Jul 1, 2004

I HAVE A 2000 CHRYSLER TOWN AND COUNTRY LIMITED ALL WHEEL DRIVE MINI VAN. I BROUGHT THE VAN IN FOR SERVICE ON JUNE 30TH BECAUSE THE AIRBAG LIGHT WAS STAYING ON , ALSO NOTHING WAS WORKING ON THE STEERING WHEEL. THE RADIO CONTROLS, THE CRUISE CONTROL, THE HORN, AND I PRESUME THE AIRBAG. THE DEALER IS CHARGING ME $500.00 TO REPLACE THE CLOCK SPRING IN THE STEERING WHEEL. THIS IS A ELECTRONIC CONTROL BOX THAT OPERATES EVERYTHING IN THE STEERING WHEEL. THERE SHOULD BE A RECALL ON THIS PART. *NM

NHTSA ID
10079141
Incident
May 25, 2004
Mileage
62,305 mi
AirbagsDriver assistanceElectrical
Filed Jun 25, 2004

AIRBAG WARNING LIGHT ILLUMINATED AND HORN, RADIO AND CRUISE CONTROL FUNCTIONS ON THE STEERING WHEEL STOPPED FUNCTIONING. THIS IS RELATED TO A "CLOCK SPRING" MECHANISM THAT WAS SIMILAR TO PRIOR YEAR RECALLS, BUT NOT INCLUDED IN THE 2000 MY.*AK

NHTSA ID
10078795
Incident
Jun 10, 2004
Mileage
65,000 mi
AirbagsElectrical
Filed Jun 9, 2004

WHILE STARTING UP THE VEHICLE AIR BAG LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THIS CAUSED THE HORN TO BECOME INOPERATIVE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. *AK

NHTSA ID
10076015
Incident
Jun 9, 2004
AirbagsFuel system
Filed May 11, 2004

CLOCKSPRING HAS FAILED LEAVING ME WITHOUT A HORN AND OPERATIONAL AIR BAG. IN ADDITION THE FUEL PUMP IS ALSO NOT FUNCTIONING PROPERLY. COULD THIS BE RELATED TO THE FUEL INJECTION SYSTEM RECALL?

NHTSA ID
10072394
Incident
Feb 10, 2004
AirbagsDriver assistanceElectrical
Filed May 6, 2004

I HAD A CLICKING IN MY STEERING WHEEL WITH AIR BAG LIGHT GOING ON & OFF THEN IT FINAL STAYED ON. I HAD NO HORN OR CRUISE CONTROL OR RADIO CONTROLS ON STEERING WHEEL. TOOK TO DEALER FOR REPAIR.

NHTSA ID
10068421
Incident
May 3, 2004
Mileage
51,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Other components reported on this vehicle

Categories with enough reports to have a page of their own

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .