Owner-reported complaints naming the brake system, filed with NHTSA
Data refreshed
Brakes reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
32
Latest Feb 10, 2013
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
10%
of 306 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
4
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1
What this page shows
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake. Every record below is an owner-reported complaint about the 2000 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 32 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming brake
The 25 most recent of 32, in the owner's own words
I WAS DRIVING IN TRAFFIC AND TRIED TO STOP APPLIED BRAKES AND THE PEDAL WENT DOWN TO THE FLOOR. I HAD TO VEER TO THE RIGHT TO PREVENT HITTING CAR IN FRONT OF ME. THIS HAPPENED WITH MY DAUGHTER DRIVING SEVERAL TIMES BEFORE AND SHE DID NOT TELL US. WE PUT NEW BRAKES ON THE CAR AND STILL HAVE THE PROBLEM. *TR
NHTSA ID
10497650
Incident
Feb 4, 2013
Mileage
320,000 mi
Brakes
Filed Aug 30, 2010
TL*THE CONTACT OWNS A 2000 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT SHE WAS DRIVING WHEN SHE NOTICED THAT THE BRAKE LIGHTS SUDDENLY ILLUMINATED. THE NEXT DAY, THE CONTACT WAS DRIVING INTO A REPAIR SHOP WHEN SHE ATTEMPTED TO STOP AT A TRAFFIC SIGN BUT THE BRAKES FAILED. SHE WAS ABLE TO DETOUR AND DRIVE THE VEHICLE TO HER RESIDENCE. A MECHANIC INSPECTED THE VEHICLE; AND STATED THAT A BRAKE LINE RUPTURED WHICH CAUSED THE FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HER TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 54,000.
NHTSA ID
10352823
Incident
Aug 29, 2010
Mileage
54,000 mi
BrakesEngineSteering
Filed Aug 23, 2010
AT LEAST 6 TIMES SINCE OWNING A 2000 CHRYSLER TOWN AND COUNTRY, THE SERPENTINE BELT HAS COME OFF EITHER IN THE RAIN OR SNOW. ONCE CAUSING PROPERTY DAMAGE AS I PULLED OFF THE ROAD WHEN THE CAR OVERHEATED. IT ALSO CAUSED THE HEAD GASKET TO FAIL. GATES HAS A CORRECTION KIT FOR THIS. CHRYSLER SHOULD SUPPLY THEM ON A ONE TIME BASIS T EVERY OWNER. FAILURE OF THIS DESIGN CAUSES OCCUPANTS TO BE PUT AT RISK IN THE MOST INCLEMENT WEATHER CONDITIONS WHEN YOU NEED THE CAR TO PERFORM IT'S BEST. ADDITIONAL THERE IS LOSS OF POWER STEERING, POWER BRAKES, AND ALTERNATOR. *TR
NHTSA ID
10351284
Incident
Aug 19, 2010
Mileage
120,000 mi
Brakes
Filed Mar 10, 2010
ON MARCH 10, 2010 MY HUSBAND WAS DRIVING OUR 2000 CHRYSLER TOWN & COUNTRY HOME WHEN HE APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR! LUCKILY HE WAS ON OUR STREET NEAR OUR HOME THEREFORE HE WASN'T GOING VERY FAST. THERE WAS BRAKE FLUID COMING FROM UNDER THE VAN & THE BRAKE FLUID RESERVOIR WAS EMPTY! THANK GOD HE DIDN'T HAVE AN ACCIDENT AND NO ONE WAS HURT! THIS ,HOWEVER DID HAPPEN APPROX. 5 YEARS AGO WITH THIS VAN AND HE WAS IN AN ACCIDENT AND WE DID REPORT THIS TO DAIMLERCHRYSLER.COM. NOW I DO THINK THIS YEAR & MODEL CAR SHOULD BE LOOKED AT. MY HUSBAND, IN BOTH CASES, NEVER HAD A BRAKE LIGHT GO ON OR ANY SIGN OF ANYTHING TO THINK THE BRAKE LINE WAS IN NEED OF ATTENTION. HE IS VERY STRICT ON MAINTENANCE WITH OUR VEHICLES. THE 1ST TIME, WHEN THE BRAKES WERE APPLIED, THE SEALS IN THE REAR BRAKE BLEW OUT WHICH CAUSED THE LOSS OF THE FLUID HENCE NO BRAKES. WE NOW HAVE HAD THE VAN TOWED AND WILL IT BE LOOKED AT TOMORROW 3/11. *TR
NHTSA ID
10318764
Incident
Mar 10, 2010
Mileage
86,270 mi
Brakes
Filed Mar 3, 2010
METAL / BRAIDED BRAKE LINE FROM ABS CONTROL MODULE TO PROPORTIONING VALVE ON MY 2000 CHRYSLER TOWN AND COUNTRY RUPTURED AFTER SLIGHT MOVEMENT TO SEPARATE LINE FROM RUBBING ON EACH OTHER. *TR
NHTSA ID
10316379
Incident
Mar 1, 2010
Mileage
91,819 mi
Brakes
Filed Mar 2, 2010
TL*THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. HE NOTICED THAT THE STEEL BRAKE LINES IN THE REAR WERE COVERED WITH RUST AND CAUSED BRAKE FLUID TO SPRAY FROM THE BRAKE LINES. THE DEALER WAS CONTACTED AND THEY STATED THAT THEY HAVE THE BRAKE LINES IN STOCK; HOWEVER, THE VIN WAS NOT RECALLED. THE VEHICLE WILL BE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 91818.
NHTSA ID
10315577
Incident
Mar 1, 2010
Mileage
91,818 mi
Brakes
Filed Jun 22, 2009
BRAKES FAILED TO STOP VEHICLE. PEDAL GOES TO FLOOR. AFTER INVESTIGATING, FOUND BOTH BRAKE LINES RUPTURED UNDER DRIVERS SIDE DOOR AREA DUE TO CORROSION. *TR
NHTSA ID
10274645
Incident
Jun 2, 2009
Mileage
65,000 mi
Brakes
Filed Aug 9, 2008
HI! THE BRAKE LINE IS RUSTED OUT AND IT LEAKS, THEY ALL HAVE TO BE REPLACE. IT LOOKS LIKE ANY WHERE THAT A BRACKET TO HOLD THE LINES IN PLACE IS RUSTED OUT. I'VE NEVER SEEN THIS BEFORE, IT'S BAD. I JUST DO NOT KNOW IF THIS IS JUST ME OR IT'S HAPPEN TO OTHERS? THANKS RUBEN *TR
NHTSA ID
10237534
Incident
Aug 5, 2008
Brakes
Filed Feb 9, 2008
BRAKE LINE FAILURE WHERE FLEXIBLE STAINLESS STEEL BRAKE LINES ATTACH TO STELL SOLID LINES. SOLID LINES ARE CORRODED WHERE THEY MEET. *TR
NHTSA ID
10217523
Incident
Feb 8, 2008
Mileage
112,767 mi
Brakes
Filed Jan 10, 2008
TL*THE CONTACT OWNS A 2000 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE VEHICLE WOULD NOT STOP WHEN THE BRAKES WERE APPLIED. AS OF JANUARY 10, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CONTACT STATED THAT THE STEEL BRAKE LINES FOR THE REAR BRAKES RUSTED WHICH CAUSED BRAKE FLUID TO SPRAY FROM THE BRAKE LINES. AS OF JANUARY 10, 2008, THE DEALER HAD NOT REPAIRED AND THE MANUFACTURER REFUSED TO INSPECT THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 111,800. UPDATED 02-19-08 *BF UPDATED 02/19/08 *TR
NHTSA ID
10214459
Incident
Jan 8, 2008
Mileage
111,800 mi
Body & structureBrakes
Filed Dec 11, 2007
AS I BACKED OUT OF MY DOWNWARD SLOPING DRIVEWAY THE BRAKE PEDAL WENT TO THE FLOOR AND IT WAS NECESSARY TO APPLY EMERGENCY BRAKE TO PREVENT ENTRY INTO THE STREET. VISUAL INSPECTION OF THE REAR BRAKE LINES REVEALED RUST/CORROSION ON BOTH SIDES OF THE FLEXIBLE STAINLESS STEEL SEGMENTS WHICH ARE LOCATED ABOUT 1 FOOT TO THE REAR OF THE ABS MODULE. ONE OF THESE SECTIONS HAD RUPTURED CAUSING THE LOSS OF BRAKING. I HAVE REMOVED THE LINE FROM THE ABS MODULE AND CUT IT ABOUT A FOOT FROM THE RUPTURE. I HAVE PRE-REMOVAL PICTURES OF THESE AREAS AND THE AFFECTED PARTS ARE AVAILABLE. REPAIRS WILL BE MADE TO BOTH THE RUPTURED LINE AND TO THE OTHER REAR BRAKE LINE AS IT LOOKS THAT ONE WILL FAIL SHORTLY IF USED. *TR
NHTSA ID
10211493
Incident
Dec 9, 2007
Mileage
89,042 mi
Brakes
Filed Mar 9, 2007
ON SATURDAY, MARCH 3, 2007, I EXPERIENCED A SUDDEN LOSS OF MY BRAKES UPON STOPPING AT A STOP SIGN AT A FOUR-WAY CONTROLLED INTERSECTION. A PICK-UP TRUCK ON MY RIGHT SIDE HAD THE RIGHT-OF-WAY AND HAD BEGUN TO PROCEED THROUGH WHEN MY 2000 TOWN & COUNTRY LXI BRAKES FAILED AND WENT THROUGH THE STOP SIGN. FORTUNATELY, THE OTHER DRIVER WAS ABLE TO STOP WITHOUT INCIDENT. I HAD MY MINIVAN TOWED TO OUR MECHANIC WHO FOUND THE BRAKE LINES WERE BOTH SEVERELY CORRODED/RUSTED, ONE TOTALLY THROUGH THE METAL, THE OTHER NEARLY SO. BOTH WERE REPLACED AT A COST OF OVER 600.00. THE CORROSION PROBLEM IS ELECTROLYSIS, THE RESULT OF THE JOINING OF TWO DIFFERENT METALS IN THE CONSTRUCTION OF THE BRAKE LINES. THIS DESIGN FLAW RESULTED IN A POTENTIALLY DEADLY LOSS OF THE BRAKES. MY MECHANIC CAN COMMUNICATE HIS FINDINGS IF NEEDED TO YOUR PERSONNEL. THE FACT THAT THE PARTS SERVICE HE USES STOCKS THIS ITEM IS TELLING IN THAT THERE IS AN APPARENT NEED FOR THE REPLACEMENT OF THE LINES ON A REGULAR ENOUGH BASIS TO STOCK THE PARTS. I HAVE CONTACTED DAIMLER CHRYSLER WITH THIS INFORMATION. I HOPE SOMETHING CAN BE DONE TO INSTIGATE A RECALL ON THIS PROBLEM AS I AM CONCERNED ABOUT THE POTENTIAL LOSS OF LIFE THAT COULD RESULT. 24 HOURS BEFORE THIS BRAKE FAILURE, I WAS DRIVING THE FREEWAY FROM MILWAUKEE TO OSHKOSH, WISCONSIN AND BACK WITH MY 17-YEAR-OLD FOR AN APPOINTMENT AT THE UNIVERSITY OF WISCONSIN OSHKOSH FOR HIS ADMISSION TO THE MUSIC BUSINESS PROGRAM IN THE FALL OF 2007 SEMESTER. WE WERE IN BLOWING SNOW ON A COMPLETELY SNOW-COVERED HIGHWAY THE ENTIRE DISTANCE. IT IS TRULY A MIRACLE THAT NO HARM CAME TO ANYONE. WE LOST OUR TWO OLDEST SONS, AS TEENAGERS, IN A DEADLY CAR CRASH AND WOULD NOT WISH THIS TRAGEDY ON ANYONE. THIS WAS AN EXTREMELY CLOSE CALL FOR OUR FAMILY AND I HOPE THAT NO DEATHS HAVE TO OCCUR BEFORE THIS ISSUE IS ADDRESSED. THIS DESIGN FLAW IS ONE THAT OTHERS HAVE EXPERIENCED AS WELL AND DESERVES CLOSE SCRUTINY. THANK YOU FOR ANY ATTENTION TO THIS MATTER. *JB
NHTSA ID
10184604
Incident
Mar 3, 2007
Mileage
92,786 mi
Brakes
Filed Mar 7, 2007
TL* THE CONTACT OWNS A 2000 CHRYSLER TOWN & COUNTRY. WHILE ATTEMPTING TO ENGAGE THE BRAKE PEDAL IT BEGAN TO TIGHTEN AND THE BRAKE LINE RUPTURED. ALSO, THE DEALER CONFIRMED THAT THE BRAKE LINE RUPTURED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS 57.000. *AK THE CONSUMER STATED THAT THE MOST UPSETTING THING IS THE TREATMENT HE RECEIVED FROM THE DEALER. UPDATED 07/25/07 *TR
NHTSA ID
10184437
Incident
Mar 1, 2007
Mileage
57,000 mi
BrakesOther / unspecifiedTransmission+1 more
Filed Feb 25, 2006
SUDDEN LOSS OF TRANSMISSION FLUID RESULTED IN ENGINE LIGHT WARNING. INTERNET SEARCHES ON THIS VEHICLE PROVIDED SIMILAR COMPLAINTS ON THIS 2000 TOWN & COUNTRY VAN. IT HAS 56,000 MILES. ALSO REPORTED LEAK OF BRAKE FLUID AND DEALER SUGGESTED REPLACEMENT OF FAULTY BRAKE FLUID DRUMS (POTENTIAL SAFETY ISSUE). INFORMED CHRYSLER REGARDING THIS MATTER BUT THEY REFUSED WARRANTY COVERAGE, RESULTING IN EXPENSIVE REPAIR WORK OVER $600 FOR TRANSMISSION FLUID AND BRAKE PAD REPAIR WORK. ALSO, DRIVER'S SIDE AUTOMATIC WINDOW MOTOR STOPPED FUNCTIONING AND REPLACEMENT WAS NECESSARY $325. DEALER REPORTED FREQUENT PROBLEMS WITH MOTOR. DEALER INFORMED 9 OUT OF 10 TIMES ISSUE RELATED TO REPLACEMENT OF MOTOR SO GLASS CAN FUNCTION CORRECTLY. REQUIRED TO FUNCTION TO PASS DE SAFETY INSPECTION. WHEN ATTEMPTED TO CHANGE FLAT TIRE, THE HYDRAULIC GAUGE DID NOT HOLD THE WEIGHT OF THE VEHICLE AND BUCKLED. FAULTY AND DANGEROUS HYDRAULIC TIRE REPLACEMENT EQUIPMENT AND CAN CAUSE VERY SERIOUS INJURY. *NM
NHTSA ID
10151209
Incident
Feb 7, 2006
Mileage
56,000 mi
Brakes
Filed Oct 7, 2004
BRAKES HAVE HAD TO BE REPLACED TWICE. THE BRAKE LIGHT CAME ON, INFORMING THE CONSUMER THA BRAKES WERE NEEDED.. THE SERVICE WAS DONE BY A LOCAL MIDAS BOTH TIMES SINCE THE DEALER STATED THE BRAKES WERE OUT OF WARRANTY.*AK
NHTSA ID
10095419
Incident
Oct 1, 2004
Mileage
98,799 mi
Brakes
Filed Mar 27, 2004
Crash reported
BRAKES DID NOT FUNCTION PROPERLY AT LOW HIGHWAY SPEEDS. AMPLE CAR LENGTH BUT HIT VEHICLE IN FRONT OF ME AND INVOLVED A TOTAL OF FOUR CARS.*AK
NHTSA ID
10064006
Incident
Oct 13, 2003
Body & structureBrakesSeat belts
Filed Feb 10, 2004
CONSUMER COMPLAINED ABOUT SEAT BELTS LOCATED IN THE MIDDLE WHICH SECURED CHILD SAFETY SEAT. *AK WHEN THE DRIVER MADE A SUDDEN STOP THE SEAT BELT, WHICH SECURED THE CHILD SEAT POSITIONED BEHIND THE DRIVER'S SEAT, BECAME UNLATCHED AND AS A RESULT THE SEAT HIT THE BACK OF THE DRIVER'S SEAT. THE CHILD WAS NOT INJURED. THE CONSUMER HAD THE BUCKLES CHECKED AT TWO DIFFERENT DEALERSHIP AND BOTH TIMES THE CONSUMER WAS TOLD THAT THE BUCKLES WERE FINE. THE FRONT BRAKE PADS AND ROTORS WERE REPLACED. THE DRIVER'S SIDE TAIL LIGHT COVER FELL OFF. THE SLIDING DOOR HANDLE CAME OFF. *NM
NHTSA ID
10050217
Incident
Jul 1, 2002
Mileage
40,000 mi
BrakesElectricalEngine+1 more
Filed Jan 20, 2004
UPDATE TO THE PROBLEM RELATED TO THE SERPENTINE BELT OF A 2000 TOWN AND COUNTRY.(ODI NUMBER: 770436 12/4/02). A FIFTH (5TH) OCCURENCE OCCURED ON JAN 17, 2004 . STILL WITHOUT RESOLUTION OTHER THAN TOW THE VAN AND PUT BACK THE SERPENTINE BELT. *AK
NHTSA ID
10054483
Incident
Jan 17, 2004
Brakes
Filed Jan 15, 2004
ON FRIDAY AFTERNOON MAY 30 MY BRAKES SUDDENLY FAILED AS I WAS LEAVING ONE STOP LIGHT INTERSECTION AND STOPPING FOR ANOTHER. LUCKILY I WAS ONLY TRAVELING AT ABOUT 10 MPH AND BY PUMPING BRAKES, GEARING DOWN AND STEERING, I WAS ABLE TO AVOID AN ACCIDENT. ON INSPECTING MY VEHICLE, UNDER THE DRIVER?S SIDE I FOUND A LEAK IN THE BRAKE LINE WHERE THE BRAIDED GAS LINE JOINS WITH THE STEEL GAS LINE. THERE ARE 2 BRAIDED LINES WITH CONNECTIONS AT BOTH ENDS TO 2 STEEL LINES. ALL 4 CONNECTIONS SHOW EXTENSIVE CORROSION AT THE JOINT. THE PROBLEM APPEARS TO BE CAUSED BY GALVANIC ACTION BETWEEN 2 DISSIMILAR METALS AT THE JOINT. I CONTACTED THE DEALER NEUWIRTH MOTORS IN WILMINGTON NC AND WILL HAVE THE CAR TOWED IN ON MONDAY. AS OF THIS POINT I DO NOT HAVE A PROBLEM WITH THE DEALER OR CHRYSLER CONCERNING THE REPAIR. MY CONCERN IS, IF I HAD BEEN TRAVELING AT A REGULAR HIGHWAY SPEED AND HAD TO STOP MY FAMILY AND I COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. THERE WAS NO PREVIOUS WARNING OR INDICATION THAT THERE WAS A PROBLEM. IF THE SAME LINES I OBSERVED UNDER MY CAR IS STANDARD, AND I BELIEVE IT IS, THEN CHRYSLER HAS A DEATH TRAP TRAVELING THE HIGHWAY WAITING TO KILL OR INJURE THOUSANDS OF OTHER TOWN AND COUNTRY OWNERS. I HAVE ATTACHED THE 4 PICTURES THAT I TOOK FROM UNDERNEATH THE VEHICLE (2000 CHRYSLER TOWN AND COUNTRY). THE LINE THAT ACTUALLY WENT OUT IS THE BOTTOM LINE SHOWN IN PICTURE 2 AND 3. LUCKILY I HAD JUST LEFT A STOP LIGHT AT ONE INTERSECTION AND STOPPING FOR ANOTHER LIGHT ABOUT 10 CAR LENGTHS UP. MY SPEED WAS ABOUT 10 MPH SO I WAS ABLE TO STOP AND MISS THE CAR AHEAD BY USING MY EMERGENCY BRAKE, GEARS AND STEERING. BASICALLY I WENT FROM FULLY WORKING BRAKES TO NO BRAKES AT ALL. I HAD AN EXTENDED WARRANTY SO IT WAS FIXED AND ALL I PAID WAS THE $100 DEDUCTIBLE. I CALLED THE SERVICE CENTER AND SPOKE WITH A FEMALE REPRESENTATIVE. I ASKED IF THEY WOULD INVESTIGATE MY COMPLAINED. SHE SAID NO ONLY IF THERE WAS AN ACCIDENT WOULD THEY INVESTIGATE.
NHTSA ID
10070350
Incident
May 15, 2003
Mileage
56,835 mi
Brakes
Filed Nov 14, 2003
Crash reported1 injury reported
DRIVING CHRYSLER TOWN AND COUNTRY (2000) AWD IN HEAVY TRAFFIC. CLEAR CONDITIONS. APPROXIMATELY 30 MPH. GOOD DISTANCE TO CARS IN FRONT. CAR IN FRONT SLOWS SUDDENLY, I APPLY BRAKES BUT VAN CONTINUES FORWARD AND HITS THE VEHICLE IN FRONT OF ME, WHICH THEN HITS ANOTHER. IN ALL, FOUR VEHICLES ARE AFFECTED. *LA
NHTSA ID
10046914
Incident
Nov 13, 2003
Mileage
90,220 mi
BrakesEngineSteering+2 more
Filed Aug 7, 2003
VEHICLE LEAF SPRING HAS WEAKENED CAUSING THE REAR OF VEHICLE TO SIT AT AN ANGLE. PROBLEMS WITH FRONT WHEELS AND BRAKES. *MR THE DEALER WAS UNABLE TO REPAIR THE RE-OCCURRING PROBLEM WITH THE FRONT BRAKES, AND THE ROTORS. THE FRONT WHEELS AND OR BRAKES WERE SQUEAKING AGAIN, WHICH MEANT THAT NEW FRONT BRAKES WERE NEEDED AGAIN. (THIS WAS THE FOURTH TIME THE BRAKES WERE REPLACED) THE CONSUMER REQUESTED A FULL REFUND OF THE PURCHASE PRICE OF THE VEHICLE. OTHER PROBLEMS ARE AS FOLLOWED: THE LEFT REAR SHOCK HAD BLOWN AND A BOLT HAD BROKEN ON THE RIGHT SHOCK AND WERE REPLACED,THE BRAKE LIGHT WOULD COME ON WHEN GOING AROUND CORNERS, THE REAR VIEW MIRROR WAS LOOSE ALONG WITH THE RIGHT SIDE MIRROR(BOTH READJUSTED), NOISE IN THE STEERING AND WAS HARD TO STEER AT TIMES, THERE WAS A METAL SOUND IN THE FRONT STRUT ESPECIALLY WHEN THE TEMPERATURE WAS COLD, AND THERE WAS OVERHEATING SO THE ALL THE PARTS OF THE COOLING SYSTEM WERE REPLACED. *SCC
NHTSA ID
10033853
Mileage
32,000 mi
Brakes
Filed Jun 10, 2003
FRONT BRAKE ARE NOT WORKING PROPERLY, WERE A LREADY REPLACED. DEALER NOTIFIED. *AK
NHTSA ID
10022744
Incident
Jun 10, 2003
Brakes
Filed Sep 19, 2002
SEPTEMBER OF 2000 MY WIFE AND I PURCHASED A 2000 CHRYSLER TOWN & COUNTRY VAN. WE HAVE HAD FAIRLY GOOD SERVICE UNTIL NOW. AT ABOUT 12,000 MILES WE NOTICED WHEN YOU WERE ON THE HIGHWAY AND WOULD START TO EXIT AND PUT ON THE BRAKES IT WOULD VIBRATE A LITTLE, WE SHOULD HAVE HAD IT LOOKED AT THEN BUT DID NOT. WE NOW HAVE 20,000 MILES AND IT IS (2) YEARS OLD, AND THE BRAKING BEGAN TO GET WORSE SO WE TOOK IT TO THE PLACE WE PURCHASE FROM FOR REPAIR. THEY LOOKED AT IT AND THEN CALLED ME AND TOLD ME WHAT WAS WRONG, THE BRAKE PADS WERE BAD AND THE ROTORS WE BAD AND WOULD HAVE TO BE TURNED AND THIS WOULD COST $149.00. I JUST COULD NOT BELIEVE WHAT THE MAN WAS TELLING ME THAT THIS WAS NOT IN THE WARRANTY OF THE VEHICLE. HE CALLED IT A WARE AND TARE ITEM. WE PURCHASE A NEW CAR ABOUT EVERY (2) YEARS AND I HAVE NEVER HAD A VEHICLE THAT NEEDED BRAKES AT 20,000 MILES. I ASKED IF THIS COULD BE A DEFECT IN PARTS AND HE TOLD ME IT IS THE WAY WE DRIVE????? (THAT GOT ME HOT WHEN HE TOLD ME IT WAS THE WAY WE DRIVE). WELL I'VE HAD A LOT OF NEW CARS AND I HAVE NEVER HAD THE BRAKES REPLACED AT 20,000 MILES. THE CAR BEING(2) YEARS OLD AND ONLY 20,000 MILES TELLS ME THAT WE DO NOT DRIVE IT THAT MUCH. I DID GET WITH THE MANAGEMENT AND HE TOLD ME HE WOULD BE IN TOUCH WITH ME (I'LL BET). I WAS TOLD BY SEVERAL PEOPLE WHEN I PURCHASE THIS VAN THAT I WOULD BE SORRY, FIRST OF ALL BUY BUYING A CHRYSLER AND SECOND THE DEALER I PURCHASED IT FROM. I JUST WROTE IT OFF. GUESS I SHOULD HAVE LISTEN TO THEM NOW. I KNOW THERE HAS TO BE SOMEONE ELSE THATS HAD THE SAME PROBLEM WITH BRAKES ON THEIR VAN AND I JUST FEEL THAT THIS IS A MANUFACTURES DEFECT. IF THE CAR WAS SAY A YEAR OLD AND HAD 30,000 MILES I COULD UNDERSTAND, BUT BEING (2) YEARS OLD AND ONLY 20,000 MILES I JUST CAN NOT. ALSO THE PERSONAL SERVICE WAS NOT GOOD AT ALL, I THINK CHRYSLER NEEDS TO CHECK ON THIS (5)??? STAR DEALER, I WOULD NOT GIVE THEM (1)STAR. I HAD TO PAY FOR THE SERVICE TO BE ABLE TO GET MY VAN AND I WAS NOT HAPPY CAMPER.
NHTSA ID
767396
Incident
Sep 1, 2001
Brakes
Filed Apr 17, 2002
CONSUMER STATES THAT WHEN COMING TO A SUDDEN STOP. CONSUMER HAS TO BRAKE VERY EARLY TO AVOID REAR ENDING ANOTHER CAR. DEALER HAS BEEN CONTACTED. NLM
NHTSA ID
8007801
Incident
Apr 17, 2000
Brakes
Filed Feb 7, 2002
BRAKES HAVE BEEN SQUEALING SINCE BRAND NEW/ HAD ROTOR AND PADS REPLACED AND BRAKES STILL SQUEAL. *AK
NHTSA ID
757955
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own