2014 Chrysler Town And Country Interior & seats Problems

The passenger headrest opened without a traffic incident.

NHTSA ID

11754511

Incident

Jul 3, 2026

In August 2025, the front passenger Active Head Restraint (AHR) experienced a sudden mechanical failure and deployed unexpectedly. I immediately contacted my local Chrysler dealership, where a replacement headrest was ordered. The part was placed on an indefinite backorder with no estimated time of arrival (ETA). After several months of receiving no communication, I followed up with the dealer and was given an ETA of May 2, 2026. When that date passed with no word or resolution, I returned to the dealership on June 18, 2026, only to be informed that the parts delivery date had been pushed back yet again to July 3, 2026. In an attempt to make the seat usable, I initially attempted to secure the broken mechanism with heavy-duty zip ties, but the internal spring tension was too strong for them to hold. I was forced to use a ratchet strap to compress it; however, over time, the strap slips under the constant pressure and must be repeatedly retightened. Because Chrysler has failed to provide a critical replacement safety component for nearly a year, I am trapped in a double-sided safety hazard. If I leave the headrest exploded, the seat is physically unusable. Because I am forced to temporarily bind the headrest flat just to utilize the seat, the front passenger now has zero whiplash protection in a rear-end collision. Furthermore, this unstable, makeshift binding poses a continuous, unvetted impact and projectile risk to the middle-row passenger sitting directly behind it. By failing to maintain a reasonable parts supply for a known defect, Chrysler is forcing me to drive a vehicle with a structurally compromised safety system.

NHTSA ID

11745130

Incident

Aug 23, 2025

While parked, the headrest on the driver side exploded causing my head to be forced forward abruptly and painfully. There was no warning before this happened. Had I been driving, I may have crashed and caused injury to myself and others.

NHTSA ID

11741132

Incident

May 31, 2026

The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the driver's side sliding door failed to function as intended. The contact stated that the alarm activated, and the sliding door seemed as if it would open independently. The contact stated that the failure was persistent and occurred more often during the warmer weather. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 89,500.

NHTSA ID

11690505

Incident

Aug 14, 2024

Mileage

89,500 mi

I was adjusting the headrest and the active headrest Broke Free and released. No excessive pressure just a standard adjustment.

NHTSA ID

11674093

Incident

Jul 16, 2025

The active headrest on the driver's seat malfunctioned and deployed while the car was parked in my driveway. I have seen reports where there has happened while driving and has caused concussions. The local Chrysler dealer is in the processes of fixing the failure.

NHTSA ID

11634965

Incident

Dec 18, 1959

2014 Chrysler Town and Country: While in motion, headrest and back of seat sounded like they "exploded". Headrest had broken and snapped forward thrusting head downward towards steering wheel. Back of seat lunged forward at the same time. Now air bag light is on in vehicle. This caused headache, neck pain, back pain, and pain sensitivity to hearing.

NHTSA ID

11628085

Incident

Nov 30, 2024

Seat release for the middle right seat does not work when the seat release lever is pushed up. Failed more than 3 years ago. Prior owner did not disclose the problem.

NHTSA ID

11619241

Incident

Jan 1, 2014

Drivers Headrest Airbag went off unexpectedly causing minor whiplash to myself, the driver and causing uncomfortable head placement and high repair costs.

NHTSA ID

11605935

Incident

Jul 6, 2024

The passenger seat headrest deployed without warning. I slowly pulled out of a parking lot and proceeded down the road. I heard a loud bang and looked over at my daughter to ask what was that. She said ouch my head. I looked at her seat and saw the headrest deployed. I took it to the dealership and they said there wasn’t anything they could do but it was equivalent to an airbag deploying. I called Chrysler and they say my van is out of warranty and they can’t help. This is a known safety issue and yet no recalls have been made. I fear my drivers side headrest will do the same. Someone needs to fix this issue. My daughter has whiplash.

NHTSA ID

11585142

Incident

Apr 24, 2024

While driving on the highway, the passenger side headrest deployed without any warning or accident causing it to. A plastic part that holds a metal bar in place seems to have broken. No one was injured at the time. This seems to be a common problem. Chrysler needs to fix this! Who knows when the driver side one will deploy on its own with no accident.

NHTSA ID

11572525

Incident

Jun 14, 2023

I am the original owner of a 2014 Chrysler Town & Country minivan. In the Spring of 2023 I went out to go run and errand and when I got into my van I saw that the headrest on the passenger side front seat had opened up. I tried to close it but it wouldn't move. When I got home I started checking to see what the deal was with the headrest and found out that the headrest had deployed without there being any sort of accident and fortunately there was no one in the seat at the time. Chrysler is not taking any responsibility for the problem. Now I have a failed headrest that is supposed to prevent injuries to passengers that is inoperable. And I have a questionable headrest on my driver's side seat that I don't know when it might decide to deploy one day when I am driving my vehicle. This is totally unresponsible of Chrysler and I think they need to be held responsible for this and replace their headrests at their own expense.

NHTSA ID

11563120

Incident

Apr 28, 2023

Active head rest deployed without collision (or even being hit slightly).

NHTSA ID

11559600

Incident

Dec 9, 2023

Driver and Passenger headrests have both deployed without an accident occuring.

NHTSA ID

11554682

Incident

Nov 10, 2023

Passenger headrest randomly deployed. No accident no reason to deploy. Deployed when getting inside the vehicle.

NHTSA ID

11532667

Incident

May 18, 2023

Passenger Side Headrest literally exploded open due to a broken plastic tab. I was only mildly injured but definitely felt the after effects in my neck and back. Definite Safety concern. I'm worried the driver side headrest will do the same thing as we are driving. Absolutely should be a safety recall.

NHTSA ID

11526578

Incident

May 31, 2023

The active headrest on the driver seat, sprang open with a loud pop, hitting me in the back of the head while I was driving. I have heard of many other drivers having the same problem. There was no accident. There was no collision. Or was no warning. I have not taken this in to get fixed yet. People online are saying it costs up to $750 to get fixed. It is uncomfortable to drive the car with the headrest in this position.

NHTSA ID

11525730

Incident

Feb 10, 2023

I was sitting in my 2014 Town and Country and my active headrest restraint randomly activated hitting me in the back of the head. I was parked with one passenger in the vehicle. It hurt my neck as it shot my head forward.

NHTSA ID

11525276

Incident

Jun 2, 2023

The headrest on the front passenger seat deployed when there was no accident. The car has been stopped and was still running. My son was driving and it hit me in the back of the head. If this had happened to the driver's side headrest while driving, it could have easily caused an accident by distracting the driver.

NHTSA ID

11523113

Incident

May 16, 2023

Active headrest deployed without collision

NHTSA ID

11521798

Incident

May 12, 2023

Passenger headrest violently exploded forward without warning while car was parked and running with no passenger seated. Should be recalled!!!!!!!

NHTSA ID

11519398

Incident

Jan 12, 2023

The passenger seat headrest has internal damage and fallen forward. There have been no accidents and nothing has disrupted the Headrest. It is now unsafe for a passenger to be in the seat with a faulty headrest.

NHTSA ID

11505697

Incident

Feb 5, 2023

The safety feature of the front row headrest released during transit. Upon inspection it was found that the plastic retaining arms failed releasing the tension arm which controls the safety feature of the part. No one was injured in this instance but it represents a substantial safety issue particularly because it occurred as part of the safety features of a large capacity family vehicle. The failed piece could easily lead to death or injury. The premature release of the headrest tension was very loud and constituted a major distraction. In the event of this happening to the driver while in motion it could cause injury to the driver which may, in turn, result in injury to other passengers if a wreck occurs.

NHTSA ID

11504583

Incident

Jan 30, 2020

The passenger seat headrest has fallen forward. We have tried to put it back however the part inside is broken it appears. I have not been in any accident. Nothing has hit the seat either. I am not sure what would happen if one of us is sitting there an an accident happen; out head is not protected. Especially if my teenager is there. I had not warning lights. My vehicle was in the dealership recently for another issue and they did not noticed anything. No one has inspected the vehicle as of today; 26 Jan 2023.

NHTSA ID

11503825

Incident

Jan 23, 2023

Passenger headrest violently exploded forward without warning while car was parked and running with my wife in the passenger seat.

NHTSA ID

11492527

Incident

Nov 6, 2022