2014 Chrysler Town And Country Seat belts Problems

The passenger headrest opened without a traffic incident.

NHTSA ID

11754511

Incident

Jul 3, 2026

The contact owns a 2014 Chrysler Town and Country. The contact stated that after starting the vehicle, the driver reached the back seat area, and the front driver's seat headrest erroneously exploded. During the incident, the driver sustained a mild concussion. No medical treatment was required. The cause of the failure was not determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not notified of the failure. The failure mileage was 188,000.

NHTSA ID

11718414

Incident

Feb 13, 2026

Mileage

188,000 mi

The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the driver's seat headrest exploded. No warning lights were illuminated. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.

NHTSA ID

11690943

Incident

Oct 1, 2025

Mileage

165,000 mi

The contact owns a 2014 Chrysler Town and Country. The contact stated that while the vehicle was idling, the contact's wife sat down in the front passenger’s seat, and several minutes later, the front passenger's seat headrest deployed. The headrest struck the contact's wife on the back of the head; however, no injuries were sustained. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and it was determined that an unknown plastic piece had detached from the head restraint. The vehicle remained at the dealer pending the repair. The contact stated that two years previously, while driving at an undisclosed speed, the front driver's side head restraint deployed unintendedly. The headrest struck the contact on the back of the head; however, no injuries were sustained. The vehicle was taken to the dealer, and the headrest was replaced. The manufacturer was made aware of the failure and informed the contact that the warranty on the headrest had expired in September 2023. The approximate failure mileage was approximately 90,000.

NHTSA ID

11681816

Incident

Jul 20, 2023

Mileage

90,000 mi

The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at 45 MPH, she crashed into the rear of a stopped Tesla, which crashed into another unknown vehicle. The floor air bag deployed and struck her knees. The driver's side air bag deployed. The passenger-side airbag deployed backward and struck the front windshield. No warning lights illuminated. The driver's side seat belt fractured. The passenger side seat belt was locked in its original position. The contact was able to continue to drive. A police report was filed. There were no reported fires. The contact sustained bruises to her chest and knees, but medical attention was not provided. The local dealer was not contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 84,135.

NHTSA ID

11668520

Incident

Jun 19, 2025

Mileage

84,135 mi

Since I bought this vehicle from A from a used dealer as is, the passenger restraint indicator on the dashboard comes on and off, the tire pressure warning indicator, even after proper inflation will not turn off and the passenger head restraint popped out forward almost a year ago.

NHTSA ID

11507725

Incident

May 16, 2021

The contact's son owns a 2014 Chrysler Town and Country. The contact stated that while the vehicle was parked, her son noticed that the passenger's side front headrest had exploded. The passenger's side front seat was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ID

11505339

Incident

Dec 1, 2022

The contact owns a 2014 Chrysler Town and Country. The contact stated that the third-row passenger’s and driver’s side seat belts were not sitting across the passenger's chest correctly. The seat belts were mounted from the front of the seat rather than mounted from behind the seat. The dealer inspected the third-row seat belts and was unable adjust the seat belts. The manufacturer was made aware of the failure. The failure mileage was 118,861.

NHTSA ID

11420087

Incident

May 8, 2021

Mileage

118,861 mi

WHILE THE VEHICLE WAS IN MOTION, THE BUCKLED SEAT BELT ON THE PASSENGER SIDE THIRD ROW SEATING LOCKED IN PLACE AS MY AUTISTIC GRANDSON WRAPPED IT AROUND HIS NECK. I LOOKED IN THE REAR VIEW MIRROR, PULLED TO THE SIDE OF THE ROAD WHICH LUCKILY HAPPENED TO BE A TOYOTA DEALERSHIP. THE EMPLOYEES IN THE SHOP COULD NOT UNBUCKLE THE BELT AND AS MY GRANDSON WAS ALREADY TURNING BLUE THEY HAD TO CUT THE BELT FREE FROM HIM. HE WAS LEFT WITH BRUISING AROUND THE NECK BUT HAD I NOT SEEN HIM IN TIME I FEEL HE WOULD HAVE BEEN STRANGLED TO DEATH. THESE LONG BELTS FROM THE UPPER PART OF THE VEHICLE ARE A HAZARD FOR CHILDREN.*DT*JB*DT*JB

NHTSA ID

11271603

Incident

Jun 27, 2019

Mileage

70,000 mi

AIRBAG DASH SIGNAL INTERMITTENTLY ILLUMINATES. IT SEEMS TO BE RELATED TO A SENSOR IN THE DRIVER SEATBELT. WAS GIVEN AN ESTIMATE OF $375. IT CHIMES WHEN I TURN THE WHEEL. I'M NOT CONFIDENT THAT THE AIRBAG WILL SAFELY DEPLOY IF IN AN ACCIDENT

NHTSA ID

11266534

Incident

Mar 12, 2019

TWICE THIS YEAR, AIR BAG INDICATOR ILLUMINATED ON DASHBOARD. IN JANUARY, THE PASSENGER SIDE SEATBELT ASSEMBLY NEEDED TO BE REPLACED. NOW IN SEPT, THE AIRBAG INDICATOR CAME ON AGAIN. THIS TIME THE SEATBELT AND WIRING ASSEMBLY NEEDS REPLACED ON THE DRIVER SIDE. THE REPAIRS TO THESE SAFETY FEATURES ARE COSTING >$1200 THIS YEAR. THE VEHICLE IS 5 YEARS OLD.

NHTSA ID

11253421

Incident

Sep 4, 2019

APPROXIMATELY AROUND 7 PM EASTERN TIME ON AUGUST 8, 2019, I [XXX] WAS DRIVING 30 MPH (CITY STREET) AND ALL OF SUDDENLY MY HEADREST DEPLOYED ON ME (DRIVER SIDE HEADREST). THUS, CAUSING MY HEAD AND NECK TO SHOOT FORWARD ABRUPTLY. REMINDER, NO ACCIDENT OR REAR COLLISION WAS TAKEN PLACE. I IMMEDIATELY CONTACTED A LOCAL CHRYSLER DEALERSHIP AND WAS ABLE TO GET CUSTOMER CARE NUMBER. I CALLED AND EXPLAINED THE SITUATION AND WAS GIVEN A CASE NUMBER AND THAT I WOULD BE CONTACTED BY A SPECIALIST BETWEEN 2 AND 4 DAYS, WHICH I FEEL LIKE IS A HORRIBLE TIME TO WAIT ON THIS SERIOUS MATTER. WAS TOLD TO LEAVE VEHICLE IN DRIVEWAY. ANOTHER PROLONGED CONCERN DUE TO THE FACT THAT I WORK. IT'S BEEN TWO HOURS SINCE THAT INCIDENT AND BEGINNING TO HAVE UPPER SHOULDER/NECK PAIN WITH A HEADACHE. IF YOU HAVE ANY OTHER QUESTION, FEEL FREE TO ASK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11242709

Incident

Aug 8, 2019

Mileage

124,309 mi

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER WAS RECENTLY REPLACED IN THE VEHICLE. WHILE SEATED IN THE VEHICLE WITH THE IGNITION IN THE OFF POSITION, THERE WAS A CLICKING NOISE COMING FROM THE DASHBOARD. THE CONTACT ALSO STATED THAT THERE WAS A SOUND AS IF THE CD PLAYER WERE CYCLING FOR ANOTHER CD. SUDDENLY, THE DRIVER'S SIDE HEAD REST AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED A SORE NECK AND POSSIBLE CONCUSSION, BUT DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE INSTRUMENT CLUSTER WAS REPLACED BY VICTORVILLE MOTORS (14617 CIVIC DR., VICTORVILLE, CA 92394, (760) 733-8484) WHO WAS ALSO INFORMED OF THE AIR BAG FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,833.

NHTSA ID

11099594

Incident

May 8, 2018

Mileage

60,833 mi

THE TRANSMISSION COOLING LINES ARE LEAKING. WHILE TRAVELING DAILY TO WORK ON MANY OCCASIONS, MY LIGHTS IN THE DASH, MY RADIO AND ALL POWER UP FRONT WOULD GO OFF WHILE DRIVING AND JUST RECENTLY WHILE PARKED. OIL FILTER HOUSING ASSEMBLY IS LEAKING. HAD TO REPLACE THE FULL OIL FILTER HOUSING ASSEMBLY AND INT MANIFOLD SET. TWICE, AS THE VEHICLE HAS BEEN IN MOTION, THE ENGINE HAS STOPPED AND THE ABILITY TO STEER IS GONE. THE RADIO HAS STAYED ON. BOTH INSTANCES HAVE HAPPENED AT 25MPH OR LESS, THANKFULLY!

NHTSA ID

11098264

Incident

Feb 15, 2018

Mileage

92,000 mi

THE THIRD ROW SEATING SHOULDER HARNESSES HAVE SHREDDED APART.

NHTSA ID

11090902

Incident

Feb 17, 2018

Mileage

50,000 mi

THE DRIVER'S SEAT BELT SPONTANEOUSLY UNBUCKLES WHILE DRIVING. EVEN AFTER LATCHING IT SECURELY, HEARING A 'CLICK' AND NOTING THE ABSENCE OF THE DRIVER SEAT BELT WARNING, IT HAS COME UNBUCKLED SPONTANEOUSLY WHICH TRIGGERS THE SEAT BELT WARNING. THIS HAS HAPPENED DOZENS OF TIMES AND WE ARE HAVING TO REPLACE THE SEAT BELT AS A RESULT. NOTE: ALTHOUGH THIS VEHICLE IS A 2014 MODEL YEAR, IT HAD LESS THAN 17,000 MILES ON IT WHEN WE PURCHASED IT AND IMMEDIATELY NOTICED THIS PROBLEM. THAT WAS IN OCTOBER OF 2017.

NHTSA ID

11081463

Incident

Mar 23, 2018

Mileage

17,000 mi

A COUPLE MONTHS AGO, THE SRS LIGHT STARTED COMING ON INTERMITTENTLY. THE LIGHT COMES ON RANDOMLY, WHILE DRIVING, WHILE PARKED, WHILE MAKING LEFT-TURNS, WHILE BRAKING, WHILE ACCELERATING, ETC... BECAUSE NO ACCIDENT HAD OCCURRED, I ASSUMED IT WAS FAULTY CONNECTORS THAT MAY HAVE GOTTEN WET, SO I BROUGHT IT INTO AN AUTO SHOP. THEY PULLED THE HISTORICAL CODES, SINCE THE LIGHT WASNT ON AT THE TIME, AND IT SAYS IT IS A DRIVER SIDE BELT TENSIONER ISSUE. I HAVE 68,000 MILES ON OUR VAN SO I HAD HOPED THE DEALER I BOUGHT IT FROM WOULD HAVE SOME GOOD NEWS (MAYBE IT IS COVERED UNDER WARRANTY) - ITS NOT. READING ONLINE, IT SEEMS THIS MAY BE A COMMON ISSUE WITH SOME TOWN AND COUNTRY MINI VANS, SO I FIGURED I SHOULD REPORT AS WELL.

NHTSA ID

11065870

Incident

Dec 5, 2017

Mileage

68,000 mi

THE OUTBOARD SEAT BELTS IN THE THIRD ROW ARE INSTALLED TOO FAR FORWARD. THEY DO NOT LAY AGAINST THE PASSENGERS CHEST AND DO NOT FIT CAR SEATS/BOOSTER SEATS PROPERLY. THIS IS A HUGE SAFETY CONCERN AND A VERY DISAPPOINTING DISCOVERY AFTER WE PURCHASED THIS MINIVAN. THIS IS A DESIGN FLAW.

NHTSA ID

11062313

Incident

Jan 5, 2018

THE SECOND ROW PASSENGER SEAT BELTS DID NOT LOCK IN A SEVERE FRONT CRASH RESULTING IN SEVERE INJURIES TO THE TWO PASSENGERS SEATED THERE. THE RIGHT PASSENGER HIT THE REAR OF THE FRONT PASSENGER SEAT RESULTING IN BROKEN STERNUM, RIBS AND SOME INTERNAL INJURIES. THE LEFT PASSENGER SLID FORWARD AND RECEIVED SHIN DAMAGE CRACKED STERNUM AND SEVERE WHIPLASH. WE WERE HIT BY A SIDEWAYS SLIDING TRAILBLAZER THAT HAD LOST CONTROL ON A TWO LANE MOUNTAIN ROAD. WE WERE TRAVELING APPROXIMATELY 30MPH( OUR CAR EASTBOUND) AND THE SIDEWAYS SLIDING CAR(WESTBOUND) HIT US AT APPROXIMATELY 50+ MPH...UPDATED 03/01/17 *BF

NHTSA ID

10956742

Incident

Feb 6, 2017

Mileage

40,000 mi

MY 4 YEAR OLD CHILD WAS BUCKLED IN HIS BOOSTER SEAT WHEN THE SEATBELT LOCKED AS HE BUCKLED WHICH THEN LET TO HIM BEING TANGLED AROUND THE NECK SINCE IT WAS IN THE LOCKED POSITION THE ONLY WAY TO RELEASE IS TO COMPLETELY RETRACT OR CUT BEING HE WAS BEING STRANGULATED THE ONLY WAY WAS TO CUT THE BELT. ALL VEHICLES NEED TO HAVE AN EMERGENCY RELEASE OR SOME SORT OF RELEASE. IF I DIDN'T HAVE A PAIR OF SCISSORS IT COULD HAVE BEEN A SERIOUSLY BAD SITUATION. NOT EVEN SURE OF THE PURPOSE OF THE LOCKING WHEN FULLY PULLED OUT AS A SAFETY FEATURE.. THE MIDDLE BUCKLE HAS A RELEASE TO FOLD THE SEATS BACK.. WHY AREN'T ALL SEATS BELTS LIKE THAT? I FOUND HUNDREDS OF POST ABOUT CHILDREN GETTING TANGLED IN LOCKED SEAT BELTS.. IT'S DANGEROUS AND NEEDS TO BE ADDRESSED! I WAS PARKED WHEN THIS HAPPENED IN A VERY RURAL AREA 20 MIN FOR LOCAL EMS OR FIRE DEPARTMENTS. IT'S A SCARY SITUATION AND COULD SIMPLY BE RESOLVED BY ADDING AN EMERGENCY RELEASE OF SOME SORT! OF COURSE THE COST OF REPLACING A SEAT BELT IS MILD COMPARED TO A LIFE OF A HUMAN BUT STILL IT COULD BE PREVENTED 100% BY AN EMERGENCY RELEASE.

NHTSA ID

10873673

Incident

Jun 9, 2016

Mileage

48,000 mi

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER SIDE HEAD REST WAS DEFECTIVE. THE HEAD REST DID NOT LOWER TO THE POSITION TO PROTECT THE DRIVER'S HEAD IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT ADJUST THE HEAD REST. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

NHTSA ID

10839215

Incident

Jan 1, 2014

Mileage

20,000 mi

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE SEAT BELT WAS JAMMED IN THE LATCH. THE SEAT BELT WAS ABLE TO BE UNLATCHED FROM THE VEHICLE; HOWEVER, UPON INSPECTION, THERE WAS A TEAR IN THE SEAT BELT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT WAS TORN AND THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,368.

NHTSA ID

10837115

Incident

Jan 6, 2016

Mileage

13,368 mi

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE SECURITY LIGHT ILLUMINATED. AS THE CONTACT ATTEMPTED TO EXIT THE VEHICLE, THE ALARM SOUNDED INTERMITTENTLY. IN ADDITION, THE CONTACT STATED THAT THE SEAT BELT WARNING CHIMED WITHOUT A PASSENGER IN THE SEAT. THE CONTACT THEN STATED THAT THE PUSH TO START FAILED TO OPERATE INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIN NODE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 400.

NHTSA ID

10701560

Incident

Jan 16, 2015

Mileage

400 mi