Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2002 Dodge Durango submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE SPARE TIRE HOLDER WAS CORRODED, WHICH CAUSED THE SPARE TIRE TO DETACH FROM THE HOLDER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 15 MPH, THE DOORS INDEPENDENTLY LOCKED AND UNLOCKED CONTINUOUSLY WITHOUT WARNING. AS A RESULT, THE BATTERY BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CENTRAL TIMING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 123,998.
PURCHASED A USED 2002 DODGE DURANGO WITH 70K MILES. VEHICLE WAS UNDER LIMITED WARRANTY. DRIVERS POWER WINDOW FELL INTO THE DOOR AT HIGHWAY SPEED, NEARLY CAUSING AN ACCIDENT JUST FROM THE SHOCK. WENT TO DEALERSHIP, WAS TOLD IT WAS AN ELECTRICAL ISSUE, SO NOT UNDER WARRANTY. TOOK IT TO A PRIVATE MECHANIC, $500 TO REPLACE THE REGULATOR. A FEW MONTHS LATER, PASSENGER SIDE FAILS, TOOK IT TO A DIFFERENT DEALERSHIP, WAS TOLD IT WAS A PLASTIC PULLEY THAT FAILED, WOULD HAVE BEEN UNDER WARRANTY, BUT MY WARRANTY JUST EXPIRED. ANOTHER $500. DRIVER SIDE FAILED AGAIN A FEW MONTHS LATER, STARTED CALLING DODGE AND COMPLAINING, NOTHING THEY COULD DO THEY SAID. LEARNED HOW TO REPLACE MYSELF, 3 TIMES DRIVERS SIDE REAR REGULATOR, 2 TIMES PASSENGER REAR REGULATOR, 3 TIMES DRIVERS FRONT, 2 TIMES PASSENGER FRONT. NOW THREE ARE BROKEN AGAIN, THE REPLACEMENT PART IS THE SAME PLASTIC JUNK. I AM TIRED OF REPLACING THEM. DODGE HAS TOLD ME THAT IT HAS BEEN TO LONG AND THEY WILL NOT BE ABLE TO ASSIST ME, BUT CAN SELL ME THE PARTS...AGAIN.. I HAVE BEEN TOLD THAT COLD WEATHER, SLAMMING THE DOORS, OVER USE OF WINDOWS, COULD ALL BE CONTRIBUTING ISSUES. IN OTHER WORDS, HUMAN ERROR. THIS IS NOT THE CASE IN MY GARAGED FULL LEATHER SHOWROOM QUALITY VEHICLE. GOOGLE DODGE WINDOW REGULATORS, YOU WILL FIND PAGES OF COMPLAINTS. WISH I WOULD HAVE BOUGHT A CAR THAT DOESNT NEED TO BE AT 86 DEGREES CONSTANTLY, THAT COULD GO DOWN A BUMPY ROAD, THAT I COULD ROLL DOWN THE WINDOWS MORE THAN TWICE A DAY (BECAUSE THAT IS WHAT THEY RECOMMEND), COULD SHUT THE DOORS WITHOUT FEAR OF SLAMMING THEM, DIDNT HAVE TAPE ON THE WINDOWS TO HOLD THEM UP, COULD GO THROUGH A DRIVE THROUGH WITH MY DOOR CLOSED, AND DIDNT COST ME OVER $3000 IN WINDOW PARTS. THIS IS A SAFETY ISSUE AS YOU WILL FIND IF YOUR GOING DOWN THE HIGHWAY AND YOUR WINDOW INSTANTLY FALLS INTO YOUR DOOR. SHAME ON DODGE FOR NOT MAKING THIS ISSUE RIGHT. *TR
1-ELECTRICAL SYSTEM ON OVERHEAD DIGITAL COMPASS SYSTEM BECAME VERY HOT. THIS ELECTRICAL COMPONENT SYSTEM DID NOT WORK FOR A PERIOD OF A FEW DAYS. IT HAS INTERMITTENTLY WORKED NOW. 2-WHEN YOU TURN THE STEERING WHEEL THERE IS A HORRIBLE NOISE COMING FROM ONE OF THE REAR WHEELS. IT MAKES A "WOO-WOO" SOUND EVERY TIME THE VEHICLE IS TURNED, PRIMARILY TURNING RIGHT. A "HONEST" MECHANIC, WHO IS A FRIEND, TOLD ME THAT DODGE (CHRYSLER) WAS INFAMOUS FOR THIS TYPE OF WHEEL PROBLEM. 3-THE TRANSMISSION SEEMS TO HAVE A HARD TIME SHIFTING, WHICH INVOLVES THE ABOVE WHEEL PROBLEM. 4-THE AIR CONDITIONING SYSTEM DOES NOT COOL AND THE VEHICLE IS ONLY 4 YEARS OLD. 5-THE LEATHER COVERED DASH IS PEELING UP AND BEGAN LAST SUMMER, WHEN THE VEHICLE WAS ONLY 3 YEARS OLD. CONTACTED CHRYSLER/DODGE HQ AND DEALERSHIP AND BOTH HAVE REFUSED TO REPAIR PROBLEM.
DRIVER'S DOOR CLOSES - BETWEEN OPEN AND CLOSED ON HINGE - CLOSES ON RIGHT THUMB AS DRIVER EXITS VEHICLE (DODGE DURANGO). NO ERROR BY DRIVER - DOOR CLOSES DUE TO HINGE. HAPPENED TO ME ON MAY 16TH, 2006 HAPPENED TO HUSBAND YEAR AGO. POSSIBLE CRUSH FRACTURE - TEMP. LOSS USAGE OF THUMB*JB
MAIN SUPPORT BRACKET ON FRONT FRAME OF VEHICLE WAS ONLY PARTLY WELDED FROM FACTORY. THIS HELD THE SUPPORT SUSPENSION ON VEHICLE. BEFORE IT BROKE I DID REPORT POSSIBLE FRONT END PROBLEM WITH THE DEALERSHIP. THEY SAID THERE WAS NO PROBLEM. THE VEHICLE BROKE DOWN OUT OF TOWN ON MAY 7 03. IT IS STILL BROKE. THEY SAID IT NEED A BRAND NEW FRAME FROM FACTORY. THIS VEHICLE ONLY HAS 31000 MILES ON IT. I HAVE ONLY PUT 2500 MILES ON VEHICLE SINCE I HAD IT. 2002 DURANGO. I FEEL THERE ARE MORE VEHICLES OUT THERE LIKE THIS.*AK
HOOD INSULATION MISSING OVERHEATING THE PAINT . BACK DOOR ALLOWS EMISSIONS FROM THE EXHAUST . ROOF PANEL DOES NOT FIT AT THE WINDSHIELD . PASSENGER DOORS SLAM TOO HARD. VENT AIR STRONG SMELL LIKE CARBON DIOXIDE. GAS TANK HOSES UNSECURED AND TOO CLOSE TO THE MOFFLER . NO ASHTRAY ..REAR CIGARRET LIGHTER ADAPTER DOES NOT WORK..LOUD POUNDING WITH THE REAR WINDOWS DOWN AT 40+ MIL;ES/HR. *AK
CONSUMER STATES THAT THE PASSENGER FRONT DOOR WILL YANK OUTWARDS OUT OF CONSUMERS HAND. CONSUMER STATES THIS DOOR HAS CAUSED MANY PROBLEMS IN PARKING LOTS. DEALER STATES THERE IS NOTHING THEY CAN DO. *JB CONSUMER SUGGESTS INSTALLATION OF STRONGER SPRINGS OR LARGER INDENT BY MANUFACTURER TO FIX THE PROBLEM. *YD
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .